Finding your Ring Doorbell model number is essential for troubleshooting, getting support, or purchasing accessories. This guide walks you through multiple easy methods to locate it on the device, app, or packaging.
Key Takeaways
- Check the device label: Most Ring Doorbells have a model number printed on a label on the back or bottom of the unit.
- Use the Ring app: Open the Ring app, go to Device Health, and view your device details to find the model number.
- Look at the original packaging: The model number is often listed on the box or in the included documentation.
- Identify by design and features: Compare your doorbell’s shape, buttons, and mounting style to known Ring models.
- Contact Ring Support: If you can’t find the number, Ring customer service can help identify your model using your account info.
- Model numbers matter: Different models have different power requirements, accessories, and compatibility—knowing yours ensures proper setup and repairs.
- Keep it handy: Save your model number in a note or photo for quick access during future support requests.
How to Find My Ring Doorbell Model Number
If you’re trying to troubleshoot your Ring Doorbell, order a replacement part, or contact customer support, one of the first things you’ll likely be asked is: “What’s your model number?” Knowing how to find your Ring Doorbell model number is a crucial step in getting the right help and ensuring compatibility with accessories, batteries, or mounting hardware.
But don’t worry—you don’t need to be a tech expert to figure it out. Whether your doorbell is already installed on your front door or still in the box, there are several simple ways to identify your Ring Doorbell model. In this comprehensive guide, we’ll walk you through every method, from checking the physical device to using the Ring app, so you can quickly and confidently find your model number.
By the end of this guide, you’ll know exactly where to look, what to look for, and how to use that information to get the most out of your Ring Doorbell. Let’s get started!
Why Knowing Your Ring Doorbell Model Number Matters
Visual guide about How to Find My Ring Doorbell Model Number
Image source: assets.aboutamazon.com
Before we dive into the how-to steps, let’s talk about why this matters. Your Ring Doorbell model number isn’t just a random string of letters and numbers—it tells you everything about your device, including:
- What power source it uses (battery, wired, or solar)
- Whether it supports two-way audio, night vision, or motion zones
- Which mounting brackets or accessories are compatible
- How to properly troubleshoot or reset the device
- Whether it’s eligible for warranty or replacement
For example, a Ring Video Doorbell 2 uses a removable battery, while the Ring Video Doorbell Pro requires hardwired installation. If you accidentally buy a battery for a Pro model, it won’t fit—and you’ll waste time and money.
That’s why identifying your model number is the first step in any repair, upgrade, or support process. It ensures you get accurate advice and the right parts the first time.
Method 1: Check the Physical Device Label
The most direct way to find your Ring Doorbell model number is by looking at the device itself. Most Ring Doorbells have a label printed on the back or bottom of the unit that includes the model number, serial number, and other technical details.
Step 1: Safely Remove the Doorbell from the Mount
If your doorbell is already installed, you’ll need to remove it from the mounting bracket to access the label. Here’s how:
- Use a screwdriver (usually a Phillips head) to loosen the security screw at the bottom of the doorbell. This screw prevents theft and holds the device in place.
- Once the screw is removed, gently slide the doorbell upward to detach it from the bracket.
- Be careful not to drop the device—hold it securely with both hands.
Tip: If you’re not comfortable removing the doorbell yourself, ask a friend or family member for help, or contact a professional installer.
Step 2: Locate the Label on the Back or Bottom
Once the doorbell is off the mount, flip it over and look for a white or silver label. This label typically includes:
- Model number (e.g., “Ring Video Doorbell 2” or “Ring Video Doorbell Pro”)
- Serial number (a long string of numbers and letters)
- FCC ID and other regulatory info
- Barcode or QR code
The model number is usually listed clearly, often starting with “Ring” followed by the product name. For example:
- Ring Video Doorbell (1st Gen)
- Ring Video Doorbell 2
- Ring Video Doorbell 3 / 3 Plus
- Ring Video Doorbell 4
- Ring Video Doorbell Pro
- Ring Video Doorbell Pro 2
- Ring Video Doorbell Wired
- Ring Video Doorbell Elite
Note: Some older models may have slightly different labeling. If you see “Model: 5AT1Z7” or something similar, that’s likely the internal model code. You can cross-reference this with Ring’s support site or contact customer service for clarification.
Step 3: Take a Photo for Future Reference
Once you’ve found the model number, take a clear photo of the label with your phone. Save it in a notes app or cloud storage so you can easily access it later—especially if you need to contact support or order parts.
Method 2: Use the Ring App to Find Your Model Number
If you’d rather not remove your doorbell from the wall, the Ring app is a convenient alternative. The app stores detailed information about your devices, including the model number.
Step 1: Open the Ring App on Your Phone
Make sure you’re logged into the same account used to set up your doorbell. If you have multiple Ring devices, the app will show all of them on the home screen.
Step 2: Select Your Doorbell
Tap on the doorbell you want to identify. This will open the live view or event history screen.
Step 3: Go to Device Health
- Tap the three dots (⋮) or gear icon in the top-right corner to open the device settings.
- Scroll down and select “Device Health.”
- Look for a section labeled “Device Info” or “About This Device.”
Here, you’ll find details like:
- Device Name (e.g., “Front Door”)
- Model Number
- Serial Number
- Firmware Version
- Wi-Fi Signal Strength
The model number will be clearly listed—often as “Ring Video Doorbell 3” or similar. This method is especially helpful if you have multiple Ring devices and need to confirm which one is which.
Tip: If you don’t see the model number in Device Health, try tapping “Advanced Settings” or “About” for more details.
Method 3: Check the Original Packaging or Documentation
If your doorbell is brand new or you still have the box, the model number is often printed right on the packaging.
Step 1: Look at the Box
The outside of the Ring Doorbell box usually features large text indicating the model, such as:
- “Ring Video Doorbell 4”
- “Ring Video Doorbell Pro 2”
- “Ring Video Doorbell Wired”
You may also find a barcode label on the side or bottom of the box that includes the model number.
Step 2: Check the Quick Start Guide or Manual
Inside the box, you’ll typically find a Quick Start Guide or user manual. These documents often list the model number on the first page or in the specifications section.
For example, the manual might say:
“Model: Ring Video Doorbell 3 Plus
Power: Rechargeable Battery or Hardwired
Connectivity: 2.4 GHz Wi-Fi”
This is a great way to confirm your model before installation—especially if you’re setting up a new doorbell.
Step 3: Save the Packaging Info
Even after setup, keep the box or a photo of the label. It’s useful for returns, warranty claims, or resale.
Method 4: Identify Your Model by Design and Features
If you no longer have the box, app access, or ability to remove the doorbell, you can still identify your model by comparing its physical design and features to known Ring models.
Step 1: Observe the Shape and Size
Ring Doorbells come in different shapes and sizes. Here’s a quick visual guide:
- Ring Video Doorbell (1st Gen): Rectangular, larger than later models, with a prominent front-facing camera and two buttons (setup and doorbell).
- Ring Video Doorbell 2: Similar to the 1st Gen but slightly smaller, with a removable battery compartment on the back.
- Ring Video Doorbell 3 / 3 Plus: Sleeker design, available in multiple finishes (satin nickel, oil-rubbed bronze, etc.), with a removable battery and optional wired mode.
- Ring Video Doorbell 4: Similar to the 3 Plus but with improved color night vision and a faster wake-up time.
- Ring Video Doorbell Pro: Slim, rectangular, and designed for hardwired installation. No battery compartment—requires existing doorbell wiring.
- Ring Video Doorbell Pro 2: Updated version of the Pro, with 1536p HD video, 3D motion detection, and a wider field of view.
- Ring Video Doorbell Wired: Budget-friendly, compact, and requires hardwired power. No battery option.
- Ring Video Doorbell Elite: Professional-grade, powered via Ethernet (PoE), and designed for commercial or high-security use.
Step 2: Check the Buttons and Indicators
Different models have different button layouts:
- Setup Button: Usually orange or blue, used to connect to Wi-Fi during setup.
- Doorbell Button: The main button visitors press—usually illuminated with an LED ring.
- Battery Compartment: If your doorbell has a removable back panel with a battery inside, it’s likely a battery-powered model (e.g., 2, 3, 4).
- No Battery: If there’s no battery compartment and the device is hardwired, it’s probably a Pro, Pro 2, Wired, or Elite model.
Step 3: Look at the Mounting Style
The way your doorbell is mounted can also give clues:
- Standard Mount: Most battery models use a simple bracket that screws into the wall.
- Pro Mount: The Pro and Pro 2 use a more complex mounting system with a faceplate and wiring terminals.
- Elite Mount: Requires a junction box and Ethernet connection—typically installed by professionals.
By combining these visual cues, you can often narrow down your model even without the label.
Method 5: Contact Ring Customer Support
If all else fails, Ring’s customer support team can help you identify your model—even if you don’t have the physical device or app access.
Step 1: Visit Ring’s Support Page
Go to support.ring.com and click “Contact Us.”
Step 2: Provide Your Account Information
You’ll need to log in with your Ring account email and password. Once logged in, support can pull up your registered devices.
Step 3: Ask for Model Identification
Explain that you need help identifying your doorbell model. The support agent can:
- Look up your device by serial number (if you have it)
- Confirm the model based on your account history
- Guide you through a visual identification process
They may ask you to describe the device or send a photo. Be as detailed as possible.
Tip: Have your serial number ready if you can access it—it’s usually on the label or in the app under Device Health.
Troubleshooting Common Issues
Even with these methods, you might run into a few hiccups. Here’s how to handle common problems:
Issue: The Label Is Worn or Missing
Over time, weather exposure can fade or damage the label on your doorbell. If the text is unreadable:
- Use the Ring app method instead.
- Take a clear photo of the device and compare it to images on Ring’s website.
- Contact support with a photo and your account info.
Issue: You Can’t Access the Ring App
If you’ve forgotten your password or lost access to your account:
- Use the “Forgot Password” feature to reset your login.
- Check if the doorbell is linked to a shared account (e.g., family member).
- Contact Ring support to recover your account.
Issue: You Have Multiple Ring Devices
If you have several Ring products (doorbell, cameras, alarms), make sure you’re checking the right one:
- In the app, tap each device to view its details.
- Compare serial numbers if you have labels from multiple devices.
- Use the device name (e.g., “Front Door”) to keep track.
Issue: The Model Number Doesn’t Match Expected Names
Sometimes, the label shows a code like “5AT1Z7” instead of a friendly name. This is an internal model code. To decode it:
- Search the code on Ring’s support site or forums.
- Contact Ring support with the code—they can translate it.
- Cross-reference with known codes (e.g., 5AT1Z7 = Ring Video Doorbell 2).
How to Use Your Model Number Once You Find It
Now that you’ve found your model number, here’s how to make the most of it:
1. Order the Right Accessories
Knowing your model ensures you buy compatible parts:
- Batteries (e.g., Ring Battery for Doorbell 3/4)
- Mounting brackets (angled, corner, or wedge mounts)
- Chimes (mechanical or digital)
- Solar panels (for compatible models)
2. Get Accurate Troubleshooting Help
When searching online or contacting support, include your model number in your query. For example:
“Ring Video Doorbell 3 not connecting to Wi-Fi” gets better results than “My doorbell won’t connect.”
3. Check for Firmware Updates
Different models receive updates at different times. Use your model number to verify if an update is available in the Ring app under Device Health.
4. Verify Warranty Status
Ring offers a one-year limited warranty on most devices. Use your model and purchase date to check coverage.
5. Sell or Trade-In Your Device
When reselling, include the model number in your listing to attract serious buyers and get a fair price.
Final Tips for Keeping Track of Your Model Number
To avoid the hassle in the future, follow these best practices:
- Take a photo of the label and save it in your phone’s notes or cloud storage.
- Add it to your home inventory list (e.g., in a spreadsheet or home management app).
- Write it on the mounting bracket with a permanent marker (out of sight, under the device).
- Share it with family members who might need it for support.
Conclusion
Finding your Ring Doorbell model number doesn’t have to be complicated. Whether you check the physical label, use the Ring app, look at the box, compare designs, or contact support, there’s a method that works for every situation.
Knowing your model number empowers you to troubleshoot effectively, buy the right accessories, and get the best support from Ring. It’s a small piece of information that makes a big difference in maintaining your smart home security.
So the next time someone asks, “What’s your model number?”—you’ll know exactly where to look. Stay safe, stay connected, and enjoy the peace of mind that comes with a well-maintained Ring Doorbell.