Charging your Ring Video Doorbell Pro is simple but requires the right tools and steps. This guide walks you through removing the device, connecting the charger, and troubleshooting common issues to ensure reliable performance.
Key Takeaways
- Use only the official Ring Pro Power Kit or a compatible 16-24V AC transformer: Incorrect voltage can damage your doorbell or cause poor performance.
- The Ring Video Doorbell Pro does not have a removable battery: It must be hardwired to a power source, so “charging” means ensuring consistent electrical supply.
- Check wiring and transformer compatibility before installation: Many installation failures stem from underpowered transformers.
- Use the Ring app to monitor power status: The app alerts you if voltage drops or if the device loses power.
- Upgrade old doorbell transformers if needed: Older homes often have 8-16V transformers that won’t support the Pro model.
- Test the system after installation: Verify live view, motion detection, and notifications work properly.
- Contact Ring Support if issues persist: Professional help ensures safe and correct setup.
How to Charge Ring Video Doorbell Pro: A Complete Step-by-Step Guide
If you’ve recently installed or are considering installing a Ring Video Doorbell Pro, you might be wondering: “How do I charge it?” The good news is that the Ring Video Doorbell Pro doesn’t use a rechargeable battery like some other smart doorbells. Instead, it’s designed to be hardwired directly into your home’s electrical system. This means it doesn’t need to be “charged” in the traditional sense—but it does need a consistent and adequate power supply to function properly.
In this comprehensive guide, we’ll walk you through everything you need to know about powering your Ring Video Doorbell Pro. You’ll learn how to check your current wiring, upgrade your transformer if necessary, install the Ring Pro Power Kit, and troubleshoot common power-related issues. Whether you’re a DIY enthusiast or working with an electrician, this guide will help ensure your doorbell stays powered, connected, and ready to protect your home 24/7.
By the end of this article, you’ll understand why proper power delivery is critical for the Ring Pro, how to verify your setup, and what to do if your doorbell keeps going offline or underperforming due to low voltage. Let’s get started!
Understanding How the Ring Video Doorbell Pro Gets Power
Before we dive into the steps, it’s important to understand how the Ring Video Doorbell Pro actually receives power. Unlike the standard Ring Video Doorbell (which uses a removable rechargeable battery), the Pro model is built for hardwired installation. This means it connects directly to your home’s existing doorbell wiring and relies on a constant electrical current to operate.
The Ring Pro requires a power supply of **16 to 24 volts AC** at **500mA or higher**. This is significantly more than what older doorbell systems typically provide. Most traditional doorbells run on 8 to 16 volts, which is insufficient for the Pro model. Without the correct voltage, your doorbell may fail to turn on, frequently go offline, or exhibit poor video quality and delayed notifications.
Additionally, the Ring Pro includes advanced features like HD video, two-way audio, motion detection, and pre-roll recording—all of which demand more power than a basic doorbell. That’s why Ring recommends using their **Ring Pro Power Kit** or a compatible transformer to ensure stable performance.
In short, “charging” your Ring Video Doorbell Pro means ensuring it has a reliable, high-quality power source. This guide will show you exactly how to do that—safely and effectively.
What You’ll Need Before Starting
Before you begin the installation or power upgrade process, gather the following tools and materials:
- Ring Video Doorbell Pro (already purchased)
- Ring Pro Power Kit (included with the doorbell or sold separately)
- Screwdriver set (Phillips and flathead)
- Voltage tester or multimeter (to check existing transformer output)
- Wire strippers (if you need to trim or re-strip wires)
- Electrical tape (for securing connections)
- Ladder (if your doorbell is mounted high)
- Optional: Compatible 16-24V AC transformer (if upgrading your existing one)
Having these items ready will make the process smoother and safer. If you’re not comfortable working with electrical wiring, consider hiring a licensed electrician—especially when dealing with transformers and household circuits.
Step 1: Check Your Existing Doorbell Transformer
The first step in ensuring your Ring Video Doorbell Pro stays powered is to verify that your current doorbell transformer can handle the required voltage and current. Most older homes have transformers that output 8 to 16 volts, which is not enough for the Pro model.
Locate Your Doorbell Transformer
The transformer is usually found in one of these locations:
- Inside the electrical panel or breaker box
- In the attic or basement near the doorbell wiring
- Behind the existing doorbell chime inside your home
Once located, look for a small metal or plastic box with wires connected to it and a label indicating voltage (e.g., “16V” or “10V”).
Test the Voltage Output
Use a multimeter or voltage tester to measure the output of your transformer:
- Turn off the power to the doorbell circuit at the breaker.
- Disconnect the two low-voltage wires from the transformer.
- Set your multimeter to AC voltage (V~).
- Touch the probes to the two wire terminals on the transformer.
- Turn the power back on and read the voltage.
If the reading is below 16V, your transformer is underpowered and needs to be upgraded. Even if it reads 16V, check the amperage—it should be at least 500mA. Many older transformers only provide 10-15VA (volt-amperes), which may not be sufficient.
Upgrade the Transformer (If Needed)
If your transformer is too weak, replace it with a 16-24V AC transformer rated for at least 500mA (or 10VA minimum, 20VA recommended). You can find compatible transformers at hardware stores or online.
Pro Tip: Look for a transformer labeled “doorbell” or “low voltage” with clear voltage and amperage ratings. Avoid generic or unmarked units.
After replacing the transformer, reconnect the wires and test the output again to confirm it’s within the required range.
Step 2: Install the Ring Pro Power Kit
The Ring Pro Power Kit is a small device that connects between your doorbell wires and the chime. It helps regulate power delivery and ensures your Ring Pro receives a stable current, even if your chime draws extra power.
Turn Off Power at the Breaker
Safety first! Locate the circuit breaker that controls your doorbell and turn it off. Use a voltage tester to confirm there’s no power running to the wires.
Remove the Old Doorbell
Unscrew and gently pull down your existing doorbell from the wall. You’ll see two wires connected to the back. Loosen the screws and disconnect the wires.
Connect the Power Kit to the Chime
The Power Kit has two wires with spade connectors. Follow these steps:
- Open the cover of your indoor doorbell chime.
- Locate the two terminals where the doorbell wires connect.
- Disconnect the existing wires from the chime.
- Connect one wire from the Power Kit to each terminal on the chime.
- Reconnect the original doorbell wires to the other two terminals on the Power Kit.
This setup allows the Power Kit to “listen” for when the doorbell is pressed and manage power flow accordingly.
Mount the Power Kit
Use the included adhesive pad or screws to secure the Power Kit inside the chime box. Make sure it’s not touching any metal parts that could cause a short.
Reconnect Power and Test
Turn the breaker back on. Press the doorbell button—you should hear the chime. If it works, the Power Kit is installed correctly.
Step 3: Install the Ring Video Doorbell Pro
Now that your power supply is ready, it’s time to mount the Ring Pro.
Prepare the Mounting Surface
Use the included mounting bracket to mark screw holes on the wall. Drill pilot holes if needed. For brick or concrete, use wall anchors.
Connect the Wires
Take the two doorbell wires and connect them to the terminals on the back of the Ring Pro. It doesn’t matter which wire goes where—the device is non-polarized. Tighten the screws securely.
Attach the Doorbell
Slide the Ring Pro onto the mounting bracket until it clicks into place. Use the included security screw to prevent tampering.
Secure the Faceplate
Choose a faceplate (black, white, or bronze) and snap it onto the front of the doorbell.
Step 4: Set Up the Ring App and Check Power Status
Once installed, open the Ring app on your smartphone and follow the setup wizard. The app will guide you through connecting to Wi-Fi, naming your device, and testing features.
Check Power Status in the App
After setup, go to Device Settings > Device Health. Look for the “Power” section. It should show:
- Voltage: 16–24V AC
- Status: “Good” or “Excellent”
If it shows “Low” or “Poor,” your transformer may still be underpowered, or there could be a wiring issue.
Test All Features
Make sure:
- Live view loads quickly
- Motion alerts trigger reliably
- Two-way audio works clearly
- Pre-roll video captures the moment before motion
If any feature lags or fails, revisit your power setup.
Troubleshooting Common Power Issues
Even with proper installation, you might encounter power-related problems. Here’s how to fix them:
Doorbell Keeps Going Offline
- Check Wi-Fi signal strength—weak signal can mimic power issues.
- Verify transformer voltage with a multimeter.
- Ensure the Power Kit is properly connected to the chime.
Chime Doesn’t Ring When Button Is Pressed
- Confirm the Power Kit is installed correctly.
- Check that the chime isn’t set to “silent” mode.
- Test the chime with a different doorbell button if possible.
Video Quality Is Poor or Delayed
- Low voltage can cause lag—upgrade your transformer.
- Reduce Wi-Fi interference by moving your router closer or using a Wi-Fi extender.
Device Shows “Low Power” in the App
- Replace the transformer with a 20VA or higher model.
- Inspect wires for corrosion or loose connections.
- Contact Ring Support for a diagnostic check.
Maintenance Tips to Keep Your Doorbell Powered
To ensure long-term reliability:
- Check the app’s Device Health monthly.
- Clean the doorbell lens and sensors regularly.
- Inspect wiring during seasonal home maintenance.
- Upgrade to a Ring Solar Charger if you want backup power (note: not compatible with Pro model, but useful for other Ring devices).
Conclusion
Charging your Ring Video Doorbell Pro isn’t about plugging it into a USB cable—it’s about ensuring a stable, high-quality power supply through proper wiring and a compatible transformer. By following this guide, you’ve learned how to check your existing setup, upgrade your transformer if needed, install the Ring Pro Power Kit, and troubleshoot common issues.
With the right power source, your Ring Pro will deliver crisp video, instant alerts, and reliable performance year-round. Remember, when in doubt, consult a professional electrician or reach out to Ring Support. Your safety and security are worth the extra effort.
Now that your doorbell is properly powered, you can enjoy peace of mind knowing your home is protected—day and night.