This guide walks you through adding another phone to your Homscan doorbell so multiple users can receive notifications and view live feeds. Whether you’re setting up access for a partner, roommate, or family member, we’ll show you how to do it safely and efficiently using the Homscan app.
Key Takeaways
- Multiple users can access the same Homscan doorbell: You can invite family members or trusted individuals to receive alerts and view video feeds from your doorbell.
- Use the Homscan app to manage access: All sharing and permissions are handled directly within the official Homscan mobile application.
- Ensure both phones are connected to the internet: A stable Wi-Fi or cellular connection is required for setup and real-time notifications.
- Guest users need their own Homscan account: Each person must download the app and create a free account before being added.
- Admin controls remain with the primary owner: Only the original installer can remove users or change device settings.
- Troubleshooting tips included: Common issues like failed invitations or delayed notifications are addressed with easy fixes.
- Security best practices matter: Only share access with trusted individuals and review permissions regularly.
How to Add Another Phone to Homscan Doorbell
So you’ve installed your Homscan doorbell, and it’s working great—motion alerts pop up on your phone, you can see who’s at the door, and even talk to visitors remotely. But now you want to add another phone to your Homscan doorbell so your partner, roommate, or family member can also get notifications and answer the door from their device. Good news: it’s totally possible, and easier than you might think!
In this complete guide, we’ll walk you through every step of sharing access to your Homscan doorbell with another person. Whether you’re setting this up for the first time or troubleshooting a failed invitation, you’ll find clear, beginner-friendly instructions here. We’ll cover everything from app setup and account creation to managing permissions and fixing common problems.
By the end of this guide, you’ll know exactly how to invite someone else to your Homscan doorbell, ensure they receive alerts, and keep your home security system running smoothly—without compromising safety or control.
Why Add Another Phone to Your Homscan Doorbell?
Before diving into the steps, let’s talk about why you might want to share access in the first place. A smart doorbell like Homscan is designed to enhance home security and convenience. But if only one person gets alerts, you risk missing important visitors or deliveries when that person isn’t available.
Here are a few common scenarios where adding another phone makes sense:
- Family households: Parents, teens, or adult children living at home can all benefit from knowing when someone’s at the door.
- Roommates or shared living spaces: If you live with others, everyone should be able to respond to visitors or packages.
- Remote caregivers: If a family member helps monitor your home while you’re away, giving them access improves safety.
- Work-from-home flexibility: If you’re not always near your phone, having a backup person receive alerts ensures no one is missed.
Sharing access doesn’t mean giving up control. The primary account holder (that’s you!) still manages all settings, can remove users, and retains full admin rights. Think of it like giving someone a key to your front door—they can come and go, but you still own the house.
What You’ll Need Before Starting
Before you begin the process of adding another phone, make sure you have the following ready:
1. Your Homscan Doorbell Is Properly Installed
Your doorbell should already be mounted, connected to power (either wired or battery-powered), and linked to your home Wi-Fi network. If you haven’t set it up yet, refer to the Homscan installation guide first.
Visual guide about How to Add Another Phone to Homscan Doorbell
Image source: storables.com
2. The Primary Phone Is Logged Into the Homscan App
You (the admin) must be signed into the Homscan app on your smartphone. This is the device that originally set up the doorbell.
3. The New User Has a Smartphone and Downloads the App
The person you’re adding needs to download the official Homscan app from the Apple App Store (iOS) or Google Play Store (Android). They don’t need to purchase anything—the app is free.
4. Both Devices Have Internet Access
Your phone and the new user’s phone must both be connected to the internet (Wi-Fi or mobile data) during setup. Without a connection, the invitation process won’t work.
5. The New User Creates a Homscan Account
The person being added must create their own free Homscan account using their email address and a secure password. They cannot use your login—each user needs a unique account.
Once you’ve confirmed these prerequisites, you’re ready to start sharing access.
Step-by-Step: How to Add Another Phone to Homscan Doorbell
Now let’s get into the actual process. Follow these steps carefully to successfully add another phone to your Homscan doorbell.
Step 1: Open the Homscan App on Your Phone
Launch the Homscan app on the primary device—the one that originally set up the doorbell. Make sure you’re logged in and can see your doorbell’s live feed or recent activity.
Step 2: Go to Device Settings
Tap on your doorbell’s name or image on the home screen. This will open the device dashboard. Look for a gear icon or “Settings” option—usually in the top-right corner—and tap it.
Step 3: Find the “Share” or “User Management” Option
Scroll through the settings menu until you find a section labeled “Share Device,” “User Management,” or “Invite User.” This is where you’ll send an invitation to another person.
Step 4: Enter the New User’s Email Address
Tap “Add User” or “Invite.” You’ll be prompted to enter the email address associated with the new user’s Homscan account. Double-check the spelling—typos are a common cause of failed invitations.
Step 5: Choose Permission Level (If Available)
Some versions of the Homscan app allow you to set permission levels. For example:
- Viewer: Can see live feed and recordings but cannot change settings.
- Admin: Can manage settings, invite others, and delete recordings (usually reserved for the primary owner).
For most users, selecting “Viewer” is the safest and recommended option.
Step 6: Send the Invitation
Tap “Send Invitation” or “Invite.” The app will send an email to the new user with a link to accept access to your doorbell.
Step 7: New User Accepts the Invitation
The person you invited should check their email (including spam/junk folders) for a message from Homscan. They’ll need to:
- Open the email and click the invitation link.
- Log in to their Homscan account (or create one if they haven’t already).
- Confirm acceptance of the invitation.
Once accepted, their phone will automatically sync with your doorbell.
Step 8: Verify Access on the New Phone
Ask the new user to open the Homscan app. They should now see your doorbell listed on their home screen. They can tap it to view the live feed, check motion alerts, and receive notifications just like you do.
Step 9: Test Notifications
To ensure everything is working, have someone walk past the doorbell to trigger a motion alert. Both phones should receive a push notification within seconds. If only one phone gets the alert, revisit the setup steps or check connectivity.
Tips for a Smooth Setup Experience
Even with clear instructions, things don’t always go perfectly on the first try. Here are some practical tips to help you avoid common pitfalls:
Use Strong, Unique Passwords
Encourage the new user to create a strong password for their Homscan account. Avoid simple combinations like “123456” or “password.” A mix of letters, numbers, and symbols is best.
Check Email Spam Folders
Sometimes, invitation emails end up in spam or promotions folders—especially with Gmail or Outlook. Remind the new user to search their entire inbox if they don’t see the email within a few minutes.
Ensure App Is Updated
Both you and the new user should have the latest version of the Homscan app. Outdated apps may not support sharing features or could have bugs that prevent invitations from working.
Use the Same Wi-Fi Network (Optional but Helpful)
While not required, setting up both phones on the same Wi-Fi network during the invitation process can speed up syncing and reduce errors.
Keep the Primary Account Secure
Only share your doorbell access with people you trust. While Homscan doesn’t allow guest users to delete the device or change Wi-Fi settings, they can still view sensitive footage.
Name Your Doorbell Clearly
If you have multiple Homscan devices (like a doorbell and a security camera), give each one a unique name (e.g., “Front Door,” “Back Porch”) so users know which one they’re accessing.
Troubleshooting Common Issues
Even with careful setup, you might run into problems. Here’s how to fix the most common issues when adding another phone to your Homscan doorbell.
Issue 1: Invitation Email Not Received
Possible Causes: Typo in email address, email filtered to spam, or server delay.
Solution: Double-check the email address you entered. Ask the new user to search their spam/junk folder. If still not received, wait 10–15 minutes and try resending the invitation.
Issue 2: Invitation Link Doesn’t Work
Possible Causes: Link expired, clicked from a browser that doesn’t support the app, or account not created yet.
Solution: Invitation links typically expire after 24–48 hours. Resend the invitation and have the user click the link directly from their mobile device. Make sure they’ve created a Homscan account before clicking.
Issue 3: New User Can’t See the Doorbell in the App
Possible Causes: Invitation not accepted, app not refreshed, or sync delay.
Solution: Have the new user log out and back into the Homscan app. Pull down on the home screen to refresh the device list. If the doorbell still doesn’t appear, resend the invitation and ensure it’s accepted properly.
Issue 4: Notifications Not Coming Through
Possible Causes: App notifications disabled, phone in Do Not Disturb mode, or poor internet connection.
Solution: Check that the Homscan app has permission to send notifications (go to phone Settings > Apps > Homscan > Notifications). Also, ensure the phone isn’t in silent or Do Not Disturb mode. Test with a strong Wi-Fi or cellular signal.
Issue 5: “Device Not Found” or “Connection Failed” Error
Possible Causes: Doorbell offline, Wi-Fi issues, or account mismatch.
Solution: First, check if your doorbell is online by viewing it on your phone. If it’s offline, restart it or check your Wi-Fi. Ensure both users are logged into the correct Homscan accounts. If problems persist, remove and re-invite the user.
Issue 6: Can’t Remove a User
Possible Causes: Only the primary admin can remove users; guest users cannot delete themselves.
Solution: Go back to the “User Management” section in your app settings. Find the user you want to remove and tap “Remove” or “Revoke Access.” Confirm the action. The user will no longer receive alerts or see the doorbell.
Best Practices for Managing Shared Access
Once you’ve successfully added another phone, it’s important to maintain good habits to keep your system secure and functional.
Review User Permissions Regularly
Every few months, check who has access to your doorbell. Remove anyone who no longer needs it—like a former roommate or guest.
Use Two-Factor Authentication (If Available)
If Homscan offers two-factor authentication (2FA), enable it on your account. This adds an extra layer of security by requiring a code from your phone when logging in.
Monitor Activity Logs
Some Homscan models allow you to view who accessed the doorbell and when. Use this feature to spot unusual activity or confirm that shared users are using the system responsibly.
Keep Software Updated
Regularly update the Homscan app and check for firmware updates for your doorbell. Updates often include security patches and new features that improve sharing and performance.
Educate Shared Users
Teach others how to use the app properly—like how to answer the doorbell, view recordings, or mute notifications during quiet hours. This prevents confusion and misuse.
Conclusion
Adding another phone to your Homscan doorbell is a smart way to improve home security and convenience for everyone in your household. With just a few taps in the app, you can share access with family, roommates, or trusted friends—giving them the ability to see who’s at the door, receive motion alerts, and even speak to visitors remotely.
The process is simple: invite via email, accept the invitation, and start receiving notifications. Just remember to use strong passwords, keep apps updated, and only share access with people you trust. And if you run into issues, the troubleshooting tips in this guide will help you get back on track quickly.
By following this step-by-step guide, you’re not just expanding access—you’re building a safer, more connected home. Whether it’s your teenager coming home late, a delivery person dropping off a package, or a neighbor checking in, everyone stays informed and secure.
So go ahead—add that second phone, third, or even fourth. Your Homscan doorbell is built to handle it. Welcome to smarter, shared home security.