Adding a shared user to your Ring Doorbell allows family members or trusted friends to receive alerts and view live video. This guide walks you through the entire process using the Ring app, including troubleshooting common issues.
Key Takeaways
- Shared users can view live video and receive motion alerts but cannot change device settings or delete recordings unless granted admin access.
- Only the primary account holder (admin) can invite shared users through the Ring app’s “Linked Users” feature.
- Shared users must have their own Ring account and accept the invitation via email or in-app notification.
- You can manage or remove shared users anytime from the device settings in the Ring app.
- Ensure your Ring app is updated to avoid compatibility issues during the setup process.
- Two-factor authentication is recommended for added security when sharing access.
- Shared users on Ring Protect plans may have limited access depending on subscription tier and admin settings.
How to Add Shared User to Ring Doorbell: A Complete Step-by-Step Guide
So, you’ve got your Ring Doorbell installed and working perfectly—great job! But now you want to let your spouse, roommate, or neighbor keep an eye on things when you’re not around. That’s where adding a shared user comes in. Whether it’s for peace of mind, shared household responsibilities, or just convenience, giving someone access to your Ring Doorbell is simple—if you know how.
In this guide, we’ll walk you through how to add a shared user to your Ring Doorbell from start to finish. You’ll learn exactly what steps to take in the Ring app, what permissions shared users get, and how to troubleshoot common problems. By the end, you’ll be able to share access confidently and securely.
Let’s get started.
Why Add a Shared User to Your Ring Doorbell?
Visual guide about How to Add Shared User to Ring Doorbell
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Before diving into the steps, it’s helpful to understand why you might want to share access in the first place.
Maybe you’re going on vacation and want your neighbor to check for package deliveries. Or perhaps your teenager is home alone and you want them to see who’s at the door. Maybe you and your partner both want to get motion alerts so you’re never caught off guard.
Whatever your reason, adding a shared user to your Ring Doorbell enhances security and convenience. It ensures that more than one person can respond to visitors, view live video, and stay informed about activity at your door.
But it’s not just about access—it’s about control. As the primary account holder (also known as the admin), you decide who gets in and what they can do. You can revoke access anytime, so there’s no risk of permanent sharing.
What Can Shared Users Do?
It’s important to know the limits of shared access. Shared users are not full admins—they have restricted permissions designed to protect your privacy and device settings.
Here’s what shared users can typically do:
- View live video feeds from your Ring Doorbell.
- Receive motion and doorbell press alerts on their phone.
- Talk to visitors using two-way audio (if supported by your model).
- View past recordings if you have a Ring Protect plan.
- Answer the door remotely by triggering the chime or speaking through the app.
And here’s what they cannot do:
- Change device settings like motion zones, alerts, or Wi-Fi.
- Delete recordings or manage your Ring Protect subscription.
- Add or remove other users—only the admin can do that.
- Access other devices on your Ring account unless specifically shared.
This balance ensures that your Ring Doorbell remains secure while still being useful to others in your household or trusted circle.
Prerequisites: What You Need Before Adding a Shared User
Before you begin, make sure you have the following:
1. A Ring Account (Admin)
You must be the primary account holder—the person who originally set up the Ring Doorbell. Only admins can invite shared users.
2. The Latest Version of the Ring App
Outdated apps can cause errors. Go to your phone’s app store (Google Play or App Store) and check for updates. The Ring app should be version 5.0 or higher for full compatibility.
3. The Email Address of the Person You Want to Add
You’ll need their email address to send the invitation. Make sure it’s correct—typos are a common cause of failed invitations.
4. A Stable Internet Connection
Both your phone and the Ring Doorbell should be connected to Wi-Fi. Weak signals can interrupt the setup process.
5. The Shared User Must Have a Ring Account
If they don’t already have one, they’ll need to download the Ring app and create a free account using their email. They don’t need a Ring Protect plan to be a shared user.
Once you’ve confirmed these, you’re ready to proceed.
Step-by-Step: How to Add a Shared User to Ring Doorbell
Now for the main event—adding a shared user. Follow these steps carefully, and you’ll have someone else watching your door in no time.
Step 1: Open the Ring App
Launch the Ring app on your smartphone or tablet. Make sure you’re logged in as the admin (primary account holder).
Step 2: Go to Device Settings
Tap the three horizontal lines (menu icon) in the top-left corner. Then, select Devices from the menu.
Find your Ring Doorbell in the list and tap on it. This opens the device dashboard.
Step 3: Access Linked Users
Scroll down until you see the Linked Users section. Tap on it.
You’ll see a list of any existing shared users (if any) and an option to Invite a User.
Step 4: Enter the Shared User’s Email
Tap Invite a User. A form will appear asking for the email address of the person you want to add.
Type in their email carefully. Double-check for typos—this is a common mistake.
Step 5: Choose Access Level (Optional)
Ring allows you to set access levels, though options may vary by device and plan.
Typically, you’ll see:
- Standard Access: Allows viewing live video, receiving alerts, and talking to visitors.
- Admin Access: Grants full control, including changing settings and managing users. (Use with caution.)
For most cases, Standard Access is recommended. Only grant Admin Access if you fully trust the person and want them to manage the device.
Step 6: Send the Invitation
Once you’ve entered the email and selected the access level, tap Send Invitation.
The system will send an email to the shared user with a link to accept the invitation.
Step 7: Shared User Accepts the Invitation
The person you invited must:
- Open the email on their phone or computer.
- Tap the Accept Invitation link.
- Log in to their Ring account (or create one if they don’t have one).
- Confirm the device they’re being added to.
Once they accept, they’ll see your Ring Doorbell in their app under “Shared Devices.”
Step 8: Test the Connection
Ask the shared user to open the Ring app and check if they can:
- See the live video feed.
- Receive a test motion alert (you can walk in front of the doorbell).
- Use two-way audio to speak through the doorbell.
If everything works, congratulations—you’ve successfully added a shared user!
Managing Shared Users: How to Edit or Remove Access
Just because you’ve added someone doesn’t mean they’re stuck there forever. You can manage shared users anytime.
How to Remove a Shared User
- Open the Ring app and go to Devices.
- Select your Ring Doorbell.
- Tap Linked Users.
- Find the user you want to remove and tap the trash can icon or “Remove” button.
- Confirm the action.
They’ll lose access immediately and won’t be able to view the doorbell or receive alerts.
How to Change Access Level
If you want to upgrade or downgrade a user’s permissions:
- Go to Linked Users as above.
- Tap on the user’s name.
- Select a new access level (Standard or Admin).
- Save changes.
Note: Changing to Admin Access gives them full control—use wisely.
Troubleshooting Common Issues
Even with clear instructions, things don’t always go smoothly. Here are some common problems and how to fix them.
Problem: Invitation Email Not Received
Solution:
- Check the spam or junk folder.
- Ensure the email address was entered correctly.
- Ask the user to check if they have a Ring account with a different email.
- Resend the invitation from the Ring app.
Problem: “User Already Linked” Error
Solution:
This means the person is already added to another device or has a pending invitation. Ask them to check their Ring app for pending invites or contact Ring support.
Problem: Shared User Can’t See Live Video
Solution:
- Make sure they’ve accepted the invitation.
- Check that your Ring Doorbell is online (green status in the app).
- Restart the Ring app on their phone.
- Ensure they’re logged into the correct Ring account.
Problem: Two-Way Audio Not Working
Solution:
- Verify the doorbell model supports two-way audio.
- Check microphone and speaker settings in the app.
- Ensure both devices have good internet connections.
- Update the Ring app to the latest version.
Problem: Can’t Add More Than One Shared User
Solution:
Ring allows multiple shared users, but there may be limits based on your plan or device. If you’re hitting a cap, consider upgrading your Ring Protect plan or contact Ring support.
Tips for Secure and Effective Sharing
Sharing access is convenient, but it’s important to do it safely. Here are some best practices:
1. Only Share with Trusted Individuals
Avoid adding strangers or people you don’t fully trust. Shared users can see who comes to your door—privacy matters.
2. Use Two-Factor Authentication (2FA)
Enable 2FA on your Ring account to prevent unauthorized access. Go to Account Settings > Two-Factor Authentication to set it up.
3. Regularly Review Linked Users
Check your Linked Users list every few months. Remove anyone who no longer needs access—like a former roommate or guest.
4. Set Clear Expectations
Let shared users know what they should and shouldn’t do. For example, they shouldn’t delete recordings or change motion zones without asking.
5. Use Guest Mode for Temporary Access
If you’re having guests over and want them to see the doorbell, consider using Guest Mode (if available) for temporary, limited access.
Advanced Features: Ring Protect and Shared Users
If you have a Ring Protect plan, shared users can access recorded videos—but with some limitations.
- Basic Plan: Shared users can view recordings from the last 60 days.
- Plus Plan: Same as Basic, but with extended cloud storage and additional device coverage.
- Pro Plan: Full access, including advanced features like person detection and package alerts.
However, only the admin can manage the subscription, download videos, or export footage. Shared users can watch recordings but can’t delete or share them externally.
Also, if you cancel your Ring Protect plan, shared users will lose access to past recordings—even if they have their own plan.
Frequently Asked Questions About Shared Users
We’ve covered a lot, but you might still have questions. Here are some quick answers.
Can I add a shared user without a Ring Protect plan?
Yes! Shared users don’t need a Ring Protect plan to receive alerts or view live video. However, they won’t be able to see past recordings unless you have an active plan.
Can a shared user answer the doorbell?
Yes, if your doorbell supports two-way audio, shared users can speak to visitors through the app—just like you can.
How many shared users can I add?
Ring allows multiple shared users, but the exact number may depend on your device and plan. Most users can add up to 10 or more, but check your app for limits.
Can I share access to multiple Ring devices?
Yes! You can invite the same user to multiple devices (like a doorbell and security camera). Just repeat the process for each device.
What if the shared user loses their phone?
They can log in from another device using their Ring account credentials. You can also remove their access remotely from your app.
Can I share access with someone in another country?
Yes, as long as they have a valid email and can download the Ring app. However, video quality may depend on their internet connection.
Conclusion: Share Smart, Stay Secure
Adding a shared user to your Ring Doorbell is a simple yet powerful way to enhance your home security. Whether it’s for family, roommates, or trusted neighbors, shared access ensures someone is always watching—even when you’re not.
By following the steps in this guide, you can invite users quickly, manage permissions wisely, and troubleshoot issues with confidence. Remember to keep your app updated, use strong passwords, and review access regularly.
With the right setup, your Ring Doorbell becomes more than just a camera—it becomes a shared tool for safety, convenience, and peace of mind.
So go ahead, send that invitation, and let someone else keep an eye on your door. You’ve got this.