How to Add User to Nest Doorbell

This guide walks you through how to add user to Nest Doorbell using the Google Home or Nest app. Whether you’re sharing access with family, roommates, or trusted neighbors, we’ll show you how to do it safely and efficiently—no tech degree required.

Key Takeaways

• Use the Google Home or Nest app: Adding users requires either the Google Home app (for newer Nest Doorbells) or the legacy Nest app (for older models).
• Share access, not your password: You can grant viewing and notification permissions without sharing your login credentials.
• Choose permission levels wisely: Decide whether the new user gets full control or just viewing access to protect your privacy and settings.
• Ensure the new user has a Google Account: Only Google Accounts can be added as users to Nest devices linked to Google services.
• Test access after setup: Always verify that the new user can view the live feed and receive alerts before considering the process complete.
• Troubleshoot common issues: Problems like “user not receiving invites” or “device not appearing” often stem from app updates, Wi-Fi issues, or incorrect account types.
• Revoke access anytime: You can remove users just as easily as you added them, giving you full control over who sees your doorbell feed.

How to Add User to Nest Doorbell: A Complete Step-by-Step Guide

So, you’ve got your Nest Doorbell up and running—great job! But now you want to share access with your partner, roommate, or maybe even a trusted neighbor who watches your home while you’re away. The good news? It’s easier than you think. In this guide, we’ll walk you through how to add user to Nest Doorbell safely, securely, and without any headaches.

Whether you’re using the latest Nest Doorbell (battery or wired) or an older model like the Nest Hello, the process is straightforward—but it does depend on which app you’re using. Google has transitioned most Nest devices to the Google Home app, but some older setups still rely on the Nest app. Don’t worry—we’ll cover both.

By the end of this guide, you’ll know exactly how to invite others to view your doorbell feed, adjust their permissions, and troubleshoot any issues that pop up. Let’s get started!

Why Share Access to Your Nest Doorbell?

Before we dive into the steps, let’s talk about why you might want to add someone to your Nest Doorbell in the first place.

First, shared access improves home security. If multiple people can see who’s at the door, you’re more likely to catch suspicious activity—even when you’re not home. For example, if your roommate gets a package delivery while you’re at work, they can check the camera and bring it inside.

Second, it’s convenient. Imagine you’re on vacation, and your neighbor agrees to water your plants. With shared access, they can check the doorbell feed to see if you’ve returned early or if a delivery has arrived.

Finally, it promotes peace of mind. Whether it’s a family member checking in on an elderly parent or a pet sitter monitoring your home, giving trusted people access means someone’s always watching—even when you can’t be.

But remember: with great power comes great responsibility. Only share access with people you trust, and always review their permissions.

Prerequisites: What You Need Before Adding a User

Before you start the process, make sure you have the following:

• A working Nest Doorbell: Your device should be installed, connected to Wi-Fi, and functioning properly.
• The correct app installed: Depending on your doorbell model, you’ll need either the Google Home app (for newer models) or the Nest app (for older ones).
• Your Google Account logged in: You must be signed in to the account that owns the doorbell.
• The new user’s Google Account email: You can only add users who have a Google Account (Gmail or Google Workspace).
• A stable internet connection: Both your phone and the doorbell should be online.

If any of these are missing, the process won’t work. For example, if the new user doesn’t have a Google Account, they’ll need to create one first. And if your doorbell is offline, you won’t be able to manage users.

Step 1: Determine Which App You’re Using

This is crucial. Google has been migrating Nest devices to the Google Home app, but not all models have made the switch yet.

Check Your Doorbell Model

• Nest Doorbell (2nd gen, battery or wired): Uses the Google Home app.
• Nest Hello (original wired doorbell): May still use the Nest app, though Google is encouraging migration.
• Nest Doorbell (1st gen, wired): Typically uses the Nest app.

To confirm, open your app and see which one shows your doorbell. If you see it in Google Home, use that. If it’s only in the Nest app, stick with that for now.

Why the App Matters

The steps for adding users differ slightly between the two apps. The Google Home app has a more streamlined process, while the Nest app offers more granular permission settings. We’ll cover both below.

Step 2: Adding a User via the Google Home App (Recommended for Newer Models)

If your Nest Doorbell appears in the Google Home app, follow these steps to add a user.

Open the Google Home App

Launch the app on your smartphone or tablet. Make sure you’re signed in with the Google Account that owns the doorbell.

Select Your Doorbell

Tap on your Nest Doorbell from the home screen. This will open the device’s control panel, where you can view the live feed, adjust settings, and more.

Tap the Settings Icon

Look for the gear icon (⚙️) in the top-right corner of the screen. Tap it to access the device settings.

Scroll Down to “Users”

In the settings menu, scroll down until you see the “Users” section. Tap on it.

Tap “Invite” or “Add User”

You’ll see a button that says “Invite” or “Add User.” Tap it to start the invitation process.

Enter the User’s Email Address

Type in the Google Account email address of the person you want to add. Make sure it’s correct—typos are a common cause of failed invitations.

Choose Permission Level

You’ll be asked to select what the user can do. Options typically include:

• Viewer: Can view the live feed and recorded clips, but cannot change settings or delete recordings.
• Manager: Can view, adjust settings, and manage recordings. This is closer to full access.

For most people, “Viewer” is the safest choice. Only grant “Manager” access to someone you fully trust—like a spouse or live-in partner.

Send the Invitation

Tap “Send” or “Invite.” The user will receive an email and a notification in their Google Home app (if installed).

User Accepts the Invitation

The new user must open the invitation and accept it. Once they do, they’ll be able to see your doorbell in their Google Home app.

Test the Access

Ask the new user to open the app and check if they can view the live feed. If they can, you’re all set!

Step 3: Adding a User via the Nest App (For Older Models)

If your doorbell is still managed through the Nest app, here’s how to add a user.

Open the Nest App

Launch the Nest app on your device. Sign in with your Google Account.

Go to Settings

Tap the menu icon (☰) in the top-left corner, then select “Settings.”

Select “Users”

Scroll down and tap “Users” under the “Account” section.

Tap “Invite”

You’ll see a list of current users. Tap the “Invite” button at the top.

Enter the Email Address

Type in the Google Account email of the person you want to add.

Set Permissions

The Nest app offers more detailed permission options:

• Viewer: Can view live video and clips.
• Guest: Similar to Viewer, but may have time-limited access (rare).
• Admin: Full access—can change settings, add/remove users, and delete recordings.

Again, “Viewer” is recommended for most users. Only use “Admin” for someone you completely trust.

Send the Invite

Tap “Send Invitation.” The user will get an email and app notification.

User Accepts and Tests Access

Once accepted, the user should be able to see the doorbell in their Nest app. Have them test the live feed to confirm.

Tips for a Smooth User Addition Process

Adding users is usually quick, but a few best practices can prevent common issues.

Double-Check the Email Address

A simple typo can mean the invitation never arrives. Always verify the email before sending.

Use Strong, Trusted Accounts

Only add people with Google Accounts you recognize. Avoid sharing with temporary or shared emails.

Explain Permissions Clearly

Let the new user know what they can and can’t do. For example, if they’re a “Viewer,” they won’t be able to turn off motion alerts.

Update Apps Regularly

Make sure both you and the new user have the latest version of the Google Home or Nest app. Outdated apps can cause sync issues.

Restart the App if Needed

If the new user doesn’t see the doorbell right away, have them close and reopen the app. Sometimes a refresh is all it takes.

Troubleshooting Common Issues

Even with careful steps, things can go wrong. Here’s how to fix the most common problems.

User Didn’t Receive the Invitation

• Check the spam folder: Invitations sometimes land in spam or promotions.
• Verify the email: Make sure you entered the correct address.
• Resend the invite: Go back to the Users section and resend.
• Ask the user to check their Google Account: They must be signed in to the same account that received the email.

Doorbell Doesn’t Appear in the User’s App

• Ensure the user accepted the invite: They must tap “Accept” in the email or app.
• Check app compatibility: The user must have the correct app (Google Home or Nest) installed.
• Restart the app and phone: Sometimes a simple reboot fixes sync issues.
• Confirm the doorbell is online: If your doorbell is offline, shared users won’t see it.

User Can’t View Live Feed

• Check permissions: Make sure they were granted “Viewer” or higher access.
• Verify internet connection: Both your doorbell and the user’s device need stable Wi-Fi.
• Update the app: Outdated versions may not support live streaming.
• Reinvite the user: Sometimes removing and re-adding the user fixes glitches.

“This Device Is Not Shared” Error

This usually means the user was invited but the device isn’t properly linked.

• Remove and re-add the user: Go to Users, remove them, then invite again.
• Check device ownership: Only the primary account owner can share devices.
• Contact Google Support: If the issue persists, reach out for help.

How to Remove a User from Your Nest Doorbell

Just as important as adding users is knowing how to remove them.

In the Google Home App

• Go to your doorbell’s settings.
• Tap “Users.”
• Find the user and tap the three dots (⋮) next to their name.
• Select “Remove” and confirm.

In the Nest App

• Go to Settings > Users.
• Tap the user’s name.
• Select “Remove User” and confirm.

Once removed, the user will lose all access immediately. They won’t be able to view the feed or receive alerts.

Privacy and Security Tips

Sharing access is convenient, but it’s important to protect your privacy.

• Only share with trusted individuals: Avoid adding coworkers, distant relatives, or anyone you don’t fully trust.
• Use “Viewer” permissions by default: Limit access to viewing only unless full control is necessary.
• Monitor activity logs: In the Nest app, you can see who viewed recordings and when.
• Change your Wi-Fi password periodically: This prevents unauthorized access to your network.
• Enable two-factor authentication: Add an extra layer of security to your Google Account.

Remember: your doorbell sees everything at your front door. Treat access like you would access to your home.

Final Thoughts

Adding a user to your Nest Doorbell is a simple yet powerful way to enhance your home’s security and convenience. Whether you’re sharing with family, roommates, or trusted neighbors, the process is quick and secure when done correctly.

By following this guide, you’ve learned how to add user to Nest Doorbell using either the Google Home or Nest app, set appropriate permissions, and troubleshoot common issues. You also know how to remove users and protect your privacy.

The key is to stay in control. Share access wisely, monitor who has it, and update your settings as needed. With the right setup, your Nest Doorbell becomes not just a camera—but a shared tool for safer, smarter living.

So go ahead—invite that trusted friend or family member. Just make sure they know how to use it responsibly!