Changing the battery on your Vivint doorbell is simple and takes just a few minutes. This guide walks you through the entire process—from identifying your model to testing the new battery—so you can keep your smart doorbell working reliably.
Key Takeaways
- Know your Vivint doorbell model: Different models (like Doorbell Camera Pro or Doorbell Camera Gen 2) have slightly different battery access methods.
- Use only compatible batteries: Always replace with a high-quality lithium-ion 18650 battery or the official Vivint replacement to avoid damage.
- Power down before replacing: Turn off power at the breaker or disconnect from the app to prevent electrical issues or false alerts.
- Handle the battery carefully: Avoid touching the terminals and store old batteries properly to prevent leaks or hazards.
- Reconnect and test after replacement: Ensure the doorbell reconnects to Wi-Fi and sends notifications before finishing.
- Maintain regularly: Check battery health every 3–6 months through the Vivint app to avoid unexpected outages.
- Contact support if needed: If the doorbell doesn’t power on after replacement, reach out to Vivint customer service for troubleshooting.
How to Change Battery on Vivint Doorbell: A Complete Step-by-Step Guide
If your Vivint doorbell is acting up—maybe it’s not responding, the video is choppy, or you’re getting low-battery alerts—it might be time to change the battery. Don’t worry, it’s not as complicated as it sounds. With the right tools and a little patience, you can replace the battery in under 15 minutes and get your smart doorbell back to full strength.
In this guide, we’ll walk you through everything you need to know about how to change the battery on your Vivint doorbell. Whether you have the Doorbell Camera Pro, Doorbell Camera Gen 2, or another Vivint model, we’ve got you covered. You’ll learn how to safely remove the old battery, install a new one, and make sure everything works perfectly afterward. Plus, we’ll share tips to extend battery life and troubleshoot common issues.
By the end of this guide, you’ll feel confident handling your Vivint doorbell’s battery replacement like a pro—no technician required.
Why You Might Need to Change the Battery
Visual guide about How to Change Battery on Vivint Doorbell
Image source: wwwassets.s3.amazonaws.com
Vivint doorbells are designed to be low-maintenance, but like any electronic device, their batteries don’t last forever. Most Vivint doorbells use rechargeable lithium-ion batteries, which typically last between 3 to 6 months depending on usage, climate, and settings.
Here are some signs that it’s time to change or recharge your doorbell battery:
- You receive a “Low Battery” notification in the Vivint app.
- The doorbell camera stops recording or streaming video.
- Motion detection becomes slow or unresponsive.
- The LED light on the doorbell doesn’t turn on when someone approaches.
- The device powers off completely, even after being charged.
If you’re experiencing any of these issues, a battery replacement is likely the solution. While some models allow you to recharge the battery without removing it, others require you to take the battery out and replace it entirely—especially if it’s old or no longer holds a charge.
What You’ll Need Before Starting
Before you begin, gather these items to make the process smooth and safe:
- A compatible replacement battery (see below for details)
- A small Phillips-head screwdriver (usually included with the doorbell)
- A clean, dry cloth
- A ladder or step stool (if your doorbell is mounted high)
- Your smartphone with the Vivint app installed
It’s also a good idea to wear gloves to protect your hands and avoid static discharge, which can damage sensitive electronics.
Step 1: Identify Your Vivint Doorbell Model
Not all Vivint doorbells are the same. The battery replacement process can vary slightly depending on your model. Here are the most common ones:
- Vivint Doorbell Camera Pro: Features a removable battery pack that slides out from the bottom.
- Vivint Doorbell Camera Gen 2: Uses a similar design but may have a slightly different locking mechanism.
- Vivint Doorbell Camera (older models): May require removing screws to access the battery compartment.
To confirm your model, check the back of the doorbell or look in the Vivint app under “Devices.” Knowing your model helps ensure you get the right battery and follow the correct steps.
Step 2: Turn Off Power and Disconnect from the App
Safety first! Before touching any components, you should disconnect power to avoid electrical shock or accidental triggers.
Option A: Turn Off the Circuit Breaker
If your Vivint doorbell is hardwired (connected to your home’s electrical system), locate the circuit breaker that controls the doorbell. Turn it off to cut power. This is especially important if you’re removing the entire unit from the wall.
Option B: Disable in the Vivint App
If your doorbell is battery-powered or you’re only replacing the battery, you can disable it temporarily through the app:
- Open the Vivint app on your phone.
- Tap on “Devices” and select your doorbell.
- Tap the power icon or “Disable Device” to turn it off.
This prevents the doorbell from sending false alerts or trying to reconnect while you’re working on it.
Step 3: Remove the Doorbell from the Mounting Bracket
Most Vivint doorbells are attached to a mounting bracket with a locking mechanism. Here’s how to remove it safely:
Step 3.1: Locate the Release Tab
Look for a small tab or button at the bottom of the doorbell. This is the release mechanism that holds the device in place.
Step 3.2: Press and Slide
Press the release tab firmly and gently slide the doorbell downward. It should come free from the bracket with a slight tug.
Step 3.3: Disconnect Wires (If Hardwired)
If your doorbell is hardwired, you’ll see two wires connected to the back. Carefully disconnect them by loosening the terminal screws or unplugging the connectors. Label them if needed so you can reconnect them correctly later.
Place the doorbell on a flat, stable surface like a table or workbench. Avoid placing it on metal or conductive surfaces to prevent static damage.
Step 4: Access the Battery Compartment
Now it’s time to get to the battery. The method depends on your model:
For Doorbell Camera Pro and Gen 2:
These models have a battery compartment at the bottom. Look for a small latch or sliding cover.
- Press the latch or slide the cover open.
- Gently pull out the battery pack. It should slide out smoothly.
For Older Models:
Some older Vivint doorbells require you to remove screws to access the battery.
- Use a Phillips-head screwdriver to remove the screws on the back or bottom.
- Lift off the cover to reveal the battery.
Be gentle—don’t force anything. If something doesn’t move easily, double-check for hidden screws or latches.
Step 5: Remove the Old Battery
Once you’ve accessed the battery, follow these steps:
Step 5.1: Disconnect the Battery Connector
The battery is usually connected to the doorbell via a small plug. Gently unplug it by pressing the release tab (if present) and pulling it straight out. Avoid yanking on the wires.
Step 5.2: Remove the Battery
Lift the old battery out of its compartment. Most Vivint doorbells use a standard 18650 lithium-ion battery, which is cylindrical and about the size of a AA battery but larger.
Step 5.3: Inspect for Damage
Check the old battery for signs of swelling, leakage, or corrosion. If you see any of these, handle it with extra care and dispose of it properly at a battery recycling center. Do not throw it in the regular trash.
Step 6: Install the New Battery
Now it’s time to install the replacement. Follow these steps carefully:
Step 6.1: Choose the Right Battery
Always use a high-quality, compatible battery. The official Vivint replacement battery is recommended, but you can also use a third-party 18650 lithium-ion battery with the following specs:
- Voltage: 3.7V
- Capacity: 2600mAh or higher
- Protected circuit (to prevent overcharging)
Avoid cheap, unbranded batteries—they may not last long or could damage your doorbell.
Step 6.2: Insert the New Battery
Place the new battery into the compartment with the positive (+) and negative (-) ends aligned correctly. Most compartments have markings to guide you.
Step 6.3: Reconnect the Battery Plug
Plug the connector back into the doorbell. Make sure it’s fully seated and secure. A loose connection can cause power issues.
Step 6.4: Close the Compartment
Slide the battery cover back into place or reattach the screws if you removed them. Ensure everything is snug and secure.
Step 7: Reattach the Doorbell to the Mounting Bracket
With the new battery installed, it’s time to put the doorbell back on the wall.
Step 7.1: Reconnect Wires (If Hardwired)
If you disconnected wires earlier, reconnect them to the correct terminals. Tighten the screws securely but don’t overtighten.
Step 7.2: Slide the Doorbell Back On
Align the doorbell with the mounting bracket and slide it upward until it clicks into place. Press firmly to ensure it’s locked.
Step 7.3: Restore Power
Turn the circuit breaker back on (if applicable) or re-enable the device in the Vivint app.
Step 8: Test the Doorbell
Now that everything is back in place, it’s time to test your work.
Step 8.1: Check the LED Light
The doorbell should light up when powered on. If it doesn’t, double-check the battery connection and power source.
Step 8.2: Open the Vivint App
Launch the app and go to your doorbell device. You should see a live video feed and status indicators.
Step 8.3: Test Motion and Notifications
Walk in front of the doorbell to trigger motion detection. You should receive a notification on your phone and see the camera record.
Step 8.4: Check Battery Level
In the app, check the battery level under device settings. It should show as “Full” or “Charging” if connected to power.
Troubleshooting Common Issues
Even with careful installation, you might run into problems. Here’s how to fix the most common ones:
Doorbell Won’t Power On
- Double-check the battery connection—make sure the plug is fully inserted.
- Verify the battery is charged. Try charging it externally if possible.
- Ensure the circuit breaker is on (for hardwired models).
No Video or Poor Connection
- Make sure the doorbell is within Wi-Fi range.
- Restart your router and the doorbell.
- Reconnect the device in the Vivint app.
Battery Drains Quickly
- Reduce motion sensitivity or recording length in the app.
- Avoid extreme temperatures—cold weather drains batteries faster.
- Consider upgrading to a higher-capacity battery.
False Alerts or Glitches
- Clean the camera lens and motion sensor with a soft cloth.
- Update the Vivint app and doorbell firmware.
- Reset the doorbell through the app if issues persist.
Tips to Extend Battery Life
To get the most out of your new battery, follow these best practices:
- Adjust motion zones: Limit detection to high-traffic areas to reduce unnecessary recordings.
- Lower video quality: Use “Standard” instead of “HD” if battery life is a priority.
- Enable power-saving mode: Some models have a low-power setting in the app.
- Keep it clean: Dust and dirt can interfere with sensors and cause false triggers.
- Check regularly: Monitor battery health in the app every few months.
When to Call Vivint Support
Most battery issues can be resolved at home, but sometimes you need professional help. Contact Vivint customer support if:
- The doorbell still won’t turn on after battery replacement.
- You notice physical damage to the device or battery compartment.
- The app shows persistent errors or connectivity issues.
- You’re unsure about the correct battery type or installation steps.
Their support team can guide you through advanced troubleshooting or schedule a technician visit if needed.
Final Thoughts
Changing the battery on your Vivint doorbell is a simple task that anyone can do with the right guidance. By following this step-by-step guide, you’ve learned how to safely remove the old battery, install a new one, and ensure your doorbell works perfectly.
Regular maintenance—like checking battery health and cleaning the device—can prevent future issues and keep your smart home security running smoothly. And remember, using high-quality batteries and following safety precautions will protect both your doorbell and your home.
With your Vivint doorbell back in action, you can enjoy peace of mind knowing your front door is always monitored—no matter the weather or time of day.