Changing your email address on your Ring Doorbell is simple and ensures you stay connected to alerts and account updates. This guide walks you through the process using the Ring app, web portal, or during a device transfer, with clear steps and troubleshooting help.
Key Takeaways
- Use the Ring app or website: You can update your email address directly in the Ring app or via the Ring website by accessing your account settings.
- Verify the new email: After changing your email, Ring will send a verification link—click it to confirm the update and secure your account.
- Keep login details handy: You’ll need your current password and access to both old and new email accounts during the process.
- Update shared users: If others use your Ring devices, notify them of the email change to avoid confusion with alerts and access.
- Troubleshoot login issues: If you can’t log in after the change, use the “Forgot Password” feature or check your spam folder for verification emails.
- Device transfer requires email update: When transferring ownership of a Ring device, updating the email is a mandatory step in the process.
- Stay secure: Always use a strong, unique password and enable two-factor authentication after changing your email.
How to Change Email Address on Ring Doorbell: A Complete Step-by-Step Guide
If you’ve recently changed your email provider, switched jobs, or simply want to update your contact information, knowing how to change your email address on your Ring Doorbell is essential. Your email is tied to your Ring account, which controls access to live video feeds, motion alerts, recordings, and device settings. Keeping it current ensures you never miss important notifications and maintains the security of your smart home system.
In this comprehensive guide, we’ll walk you through every method to update your email address—whether you’re using the Ring mobile app, the Ring website, or transferring ownership of your device. We’ll also cover common issues, security best practices, and tips to keep your account running smoothly. By the end, you’ll feel confident managing your Ring account like a pro.
Why You Might Need to Change Your Email Address
Visual guide about How to Change Email Address on Ring Doorbell
Image source: pcguide.com
There are several reasons you might want to update the email linked to your Ring Doorbell:
- Switching email providers: Moving from Gmail to Outlook or creating a new personal email.
- Job or school email changes: No longer having access to a work or university email used for your account.
- Security concerns: If your old email was compromised, updating it helps protect your Ring devices.
- Selling or gifting your Ring device: Transferring ownership requires updating the email to the new user.
- Organizing accounts: Consolidating smart home devices under one preferred email.
Regardless of your reason, the process is straightforward—but it’s important to follow each step carefully to avoid losing access to your devices.
Method 1: Changing Your Email via the Ring Mobile App
The Ring mobile app is the most convenient way to update your email address. It’s available for both iOS and Android devices and syncs instantly with your account.
Step 1: Open the Ring App
Launch the Ring app on your smartphone or tablet. Make sure you’re logged into the account associated with your Ring Doorbell. If you’re not logged in, enter your current email and password.
Tip: If you’ve forgotten your password, tap “Forgot Password?” and follow the prompts to reset it using your current email.
Step 2: Access Your Account Settings
Once logged in, tap the three horizontal lines (☰) in the top-left corner to open the menu. Scroll down and select “Account Settings.”
This section contains all your personal information, including name, email, phone number, and security settings.
Step 3: Select “Email Address”
In the Account Settings menu, look for the “Email Address” option. Tap on it to proceed.
You’ll see your current email address displayed. Tap the field to edit it.
Step 4: Enter Your New Email Address
Type in your new email address carefully. Double-check for typos—entering an incorrect email could lock you out of your account.
After entering the new email, tap “Save” or “Update.”
Step 5: Verify the New Email
Ring will immediately send a verification email to your new address. Open your email inbox (and check the spam/junk folder if you don’t see it) and look for a message from [email protected].
Click the verification link inside the email. This confirms that you own the new email and activates the change.
Note: If you don’t verify within 24 hours, the change may be canceled for security reasons. You’ll need to restart the process.
Step 6: Confirm the Change in the App
Return to the Ring app and go back to Account Settings. Your email should now display the updated address. You’re all set!
Method 2: Changing Your Email via the Ring Website
If you prefer using a computer or don’t have access to the mobile app, you can update your email through the Ring website.
Step 1: Go to the Ring Login Page
Open your web browser and navigate to ring.com. Click “Log In” in the top-right corner.
Enter your current email and password to access your account.
Step 2: Navigate to Account Settings
Once logged in, click on your profile icon (usually in the top-right corner) and select “Account Settings” from the dropdown menu.
This will take you to a dashboard with your personal information and device list.
Step 3: Edit Your Email Address
Find the “Email Address” section. Click the “Edit” button or pencil icon next to it.
Enter your new email address in the provided field. Make sure it’s accurate and active.
Step 4: Save and Verify
Click “Save Changes.” Ring will send a verification email to your new address.
Open the email and click the verification link. This completes the update.
Step 5: Log Out and Back In (Optional)
For security, log out of the Ring website and log back in using your new email and existing password. This ensures the change is active across all devices.
Method 3: Changing Email During Device Transfer
If you’re selling, gifting, or transferring your Ring Doorbell to someone else, you’ll need to update the email as part of the ownership transfer process.
Step 1: Open the Ring App
Log into your Ring account and go to the device you want to transfer.
Step 2: Select the Device
Tap on the Ring Doorbell you wish to transfer. This opens the device dashboard.
Step 3: Go to Device Settings
Tap the gear icon (⚙️) to access Device Settings.
Step 4: Choose “Transfer Device”
Scroll down and select “Transfer Device.” You’ll be prompted to enter the new owner’s email address.
Step 5: Enter the New Owner’s Email
Type in the new user’s email address. This will become the primary email for the device.
Ring will send an invitation to the new email. The recipient must accept it to complete the transfer.
Step 6: Confirm the Transfer
Once the new owner accepts, the device will be removed from your account and added to theirs. You’ll no longer receive alerts or have access.
Important: Only transfer devices you own. Unauthorized transfers can lead to account suspension.
What to Do If You Can’t Access Your Old Email
Sometimes, you may no longer have access to the email linked to your Ring account—perhaps it was deleted, hacked, or you’ve lost the password.
In this case, changing your email becomes more complicated, but it’s still possible.
Step 1: Try Password Recovery
Go to the Ring login page and click “Forgot Password?” Enter your old email. If you can still receive emails there, follow the reset link.
Once you reset your password, log in and change your email using the methods above.
Step 2: Contact Ring Support
If you can’t access the old email at all, contact Ring Customer Support.
Visit support.ring.com and click “Contact Us.” Choose the appropriate category (e.g., “Account & Login”).
You’ll need to verify your identity by providing:
- Your full name
- Current phone number
- Device serial number (found on the back of your Ring Doorbell or in the app under Device Health)
- Proof of purchase (receipt or order confirmation)
Support may ask additional security questions. Once verified, they can help update your email.
Tip: Have your device nearby during the call or chat for quick reference.
Troubleshooting Common Issues
Even with clear instructions, you might run into problems. Here’s how to fix the most common issues.
Issue 1: Verification Email Not Received
If you don’t get the verification email:
- Check your spam or junk folder.
- Wait 10–15 minutes—sometimes emails are delayed.
- Add [email protected] to your email contacts or safe senders list.
- Try resending the verification email from the Ring app or website.
Issue 2: “Email Already in Use” Error
This means the new email is already linked to another Ring account.
Solutions:
- If it’s your own old account, log in and remove the device or merge accounts (if applicable).
- If it belongs to someone else, choose a different email.
- Contact Ring support if you believe the email is incorrectly associated.
Issue 3: Can’t Log In After Email Change
If you’re locked out:
- Use the “Forgot Password?” feature with your new email.
- Check that you’re using the correct password (it doesn’t change when you update your email).
- Clear your browser cache or reinstall the Ring app.
- Try logging in from a different device or browser.
Issue 4: Shared Users Lose Access
When you change your email, shared users (family members, roommates) may experience issues.
To fix this:
- Notify all shared users of the change.
- Have them log out and back into the Ring app.
- Re-invite them if necessary via the “Shared Users” section in Device Settings.
Security Tips After Changing Your Email
Updating your email is a great time to strengthen your account security.
Enable Two-Factor Authentication (2FA)
Go to Account Settings > Two-Factor Authentication and turn it on. This adds an extra layer of protection by requiring a code from your phone when logging in.
Use a Strong Password
Create a password with at least 12 characters, including uppercase, lowercase, numbers, and symbols. Avoid common words or personal info.
Update Recovery Information
Ensure your phone number and backup email (if used) are current. This helps with account recovery.
Review Active Sessions
In Account Settings, check “Active Sessions” to see where your account is logged in. Log out of any unfamiliar devices.
Best Practices for Managing Your Ring Account
To avoid future issues, follow these habits:
- Update contact info regularly: Review your email and phone number every 6 months.
- Use a dedicated email: Consider creating a smart home email just for Ring, Alexa, and other devices.
- Keep records: Save your device serial numbers and purchase receipts in a secure place.
- Monitor alerts: If you stop receiving motion alerts after an email change, check your notification settings.
Conclusion
Changing your email address on your Ring Doorbell is a simple but important task that ensures you stay connected and secure. Whether you use the mobile app, website, or transfer a device, the process is designed to be user-friendly and safe. Always verify your new email, keep your login details secure, and reach out to Ring support if you run into trouble.
By following this guide, you’ll maintain full control over your smart doorbell and enjoy peace of mind knowing your home is protected—and your account is up to date.