Changing the Wi-Fi network on your Ring Doorbell is simple with the Ring app. This guide walks you through every step, from preparation to reconnection, ensuring your device stays secure and functional on your new network.
Key Takeaways
- Use the Ring app: All network changes must be done through the official Ring app—not the device itself.
- Ensure strong Wi-Fi signal: Your new network should have a strong signal at the doorbell’s location to avoid disconnections.
- Know your network details: Have your new Wi-Fi name (SSID) and password ready before starting.
- Reconnect within 30 seconds: After selecting your network, the doorbell must reconnect quickly or the process may fail.
- Test after setup: Always test live view and motion alerts to confirm the doorbell is working properly.
- Update firmware if needed: Outdated firmware can cause connection issues—check for updates in the app.
- Contact support if stuck: Ring’s customer support can help if you encounter persistent connection problems.
How to Change Existing Network on Ring Doorbell
If you’ve moved to a new home, upgraded your internet plan, or simply changed your Wi-Fi network name or password, you’ll need to update your Ring Doorbell to connect to the new network. Don’t worry—it’s easier than it sounds. This comprehensive guide will walk you through the entire process of changing the existing network on your Ring Doorbell, whether you have a Ring Video Doorbell, Ring Doorbell 2, Ring Doorbell 3, Ring Doorbell 4, Ring Doorbell Pro, or Ring Doorbell Elite.
By the end of this guide, you’ll know exactly how to switch your Ring Doorbell to a new Wi-Fi network using the Ring app, troubleshoot common issues, and ensure your smart doorbell stays online and secure. We’ll cover everything from preparation to final testing, so you can complete the process with confidence—even if you’re not tech-savvy.
Why You Might Need to Change Your Ring Doorbell’s Network
Visual guide about How to Change Existing Network on Ring Doorbell
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There are several common reasons why you might need to change the Wi-Fi network your Ring Doorbell is connected to:
- Moving to a new home: Your new house likely has a different Wi-Fi network, so your doorbell needs to connect to it.
- Upgrading your router: If you’ve installed a new router or mesh system, your network name (SSID) or password may have changed.
- Changing internet providers: Switching from one ISP to another often means a new network setup.
- Security concerns: If you suspect someone has accessed your old network, changing it and updating your doorbell is a smart move.
- Network performance issues: If your current Wi-Fi is slow or unreliable, connecting to a stronger network can improve your Ring Doorbell’s performance.
No matter the reason, the process is the same. The key is to use the Ring app and follow the steps carefully.
What You’ll Need Before You Start
Before you begin changing your Ring Doorbell’s network, make sure you have the following:
- The Ring app installed: Available for free on iOS and Android. Make sure it’s updated to the latest version.
- Your new Wi-Fi network details: This includes the network name (SSID) and password. Double-check for typos—even a small mistake can cause connection failures.
- A smartphone or tablet: You’ll need this to run the Ring app and guide the setup.
- Access to your doorbell: You may need to press the setup button on the device, so be ready to go outside.
- Strong Wi-Fi signal at the doorbell location: Use a Wi-Fi analyzer app or walk to the doorbell with your phone to check signal strength. A weak signal can cause the doorbell to disconnect frequently.
- Power source: If your doorbell is battery-powered, make sure the battery is charged. If it’s hardwired, ensure the power is on.
Having everything ready will save you time and frustration during the setup process.
Step-by-Step Guide to Change Your Ring Doorbell’s Network
Now that you’re prepared, let’s go through the actual steps to change your Ring Doorbell’s Wi-Fi network. This process works for all Ring Doorbell models, including wired and battery-powered versions.
Step 1: Open the Ring App and Log In
Start by opening the Ring app on your smartphone or tablet. If you’re not already logged in, enter your email and password to access your account. Make sure you’re using the same account that’s linked to your doorbell.
Once logged in, you’ll see your dashboard with all your Ring devices. Tap on the doorbell you want to update.
Step 2: Access Device Settings
After selecting your doorbell, tap the gear icon (⚙️) in the top right corner to open the device settings. This will take you to a menu with options like Motion Settings, Device Health, and Linked Chimes.
Scroll down and look for an option labeled “Device Connection” or “Wi-Fi Network”. Tap on it. On some models, you may need to go to “Device Health” first, then select “Change Wi-Fi Network”.
Step 3: Start the Network Change Process
You’ll now see a screen that says something like “Change Wi-Fi Network” or “Reconnect to Wi-Fi.” Tap the button to begin.
The app will ask if you want to change the network. Confirm by tapping “Yes” or “Continue.”
At this point, the app will instruct you to press the setup button on your Ring Doorbell. This button is usually located on the front or side of the device, depending on the model.
Step 4: Press the Setup Button on Your Doorbell
Go to your doorbell and locate the orange or black setup button. On most models, it’s on the front, near the camera lens. On the Ring Doorbell Pro, it’s on the side.
Press and hold the button for about 5–10 seconds until you hear a voice prompt saying, “Welcome to Ring. Please use the Ring app to complete setup.” This means the doorbell is in setup mode and ready to connect to a new network.
If you don’t hear the voice prompt, try pressing the button again. Make sure you’re holding it long enough.
Step 5: Select Your New Wi-Fi Network
Return to the Ring app. The app will now scan for available Wi-Fi networks. This may take 10–20 seconds.
When the list appears, tap on your new network name (SSID). If your network is hidden, tap “Join Other Network” and manually enter the name.
Next, enter your Wi-Fi password. Be careful—this is case-sensitive. Double-check for uppercase letters, numbers, and special characters.
Tap “Continue” or “Connect.”
Step 6: Wait for the Doorbell to Connect
The app will now send the network information to your doorbell. This process usually takes 30–60 seconds.
You’ll see a progress bar or a message like “Connecting to Wi-Fi…” Do not close the app or walk away from the doorbell during this time.
If the connection is successful, you’ll hear a voice from the doorbell saying, “Your device is now connected to the internet.”
If it fails, the app will show an error message. Don’t worry—we’ll cover troubleshooting later.
Step 7: Test Your Connection
Once connected, return to the Ring app and check the device status. Go to “Device Health” to see if the Wi-Fi signal strength is good (usually shown as bars or a percentage).
Now, test the live view. Tap the doorbell on your dashboard and select “Live View.” If the video loads within a few seconds, your connection is working.
Also, test motion alerts by walking in front of the doorbell. You should receive a notification on your phone.
Tips for a Smooth Network Change
Changing your Ring Doorbell’s network doesn’t have to be stressful. Here are some practical tips to make the process go smoothly:
- Do it during the day: Natural light helps with camera performance during setup.
- Stay close to the doorbell: Keep your phone within 10–15 feet of the device during setup to ensure a strong Bluetooth connection (used for initial pairing).
- Restart your router: If you’re having trouble, power cycle your router by unplugging it for 30 seconds and plugging it back in.
- Use 2.4 GHz Wi-Fi: Ring Doorbells work best on 2.4 GHz networks. If your router broadcasts both 2.4 GHz and 5 GHz, make sure you’re connecting to the 2.4 GHz band. Some newer models support 5 GHz, but 2.4 GHz is more reliable for doorbells due to better range.
- Avoid network names with special characters: Stick to letters, numbers, and hyphens. Avoid symbols like @, #, or spaces, as they can cause connection issues.
- Update the Ring app: Make sure you’re using the latest version of the app to avoid bugs.
Troubleshooting Common Issues
Even with careful preparation, you might run into problems. Here’s how to fix the most common issues when changing your Ring Doorbell’s network.
Issue 1: Doorbell Won’t Enter Setup Mode
If pressing the setup button doesn’t trigger the voice prompt, try the following:
- Make sure the doorbell has power. For battery models, charge the battery fully.
- Press and hold the button for at least 10 seconds.
- If it’s a hardwired model, check that the wires are securely connected and the power is on.
- Try removing and reinserting the battery (if applicable).
If none of these work, try a factory reset. Go to the Ring app, select your doorbell, go to Device Settings > General > Reset Device. This will erase all settings and return it to factory defaults.
Issue 2: App Can’t Find Your Wi-Fi Network
If your network doesn’t appear in the list:
- Make sure your phone is connected to the same Wi-Fi network you want to use.
- Move closer to your router to improve signal strength.
- Check if your network is hidden. If so, manually enter the SSID in the app.
- Restart your router and try again.
Issue 3: Connection Fails After Entering Password
If the app says “Connection failed” after you enter the password:
- Double-check the password for typos.
- Ensure you’re connecting to the 2.4 GHz network, not 5 GHz (unless your model supports it).
- Try turning off Wi-Fi on your phone and turning it back on.
- Forget the network on your phone and reconnect to it, then try the setup again.
Issue 4: Doorbell Connects but Drops Frequently
If your doorbell connects but keeps disconnecting:
- Check Wi-Fi signal strength at the doorbell location. Use a Wi-Fi extender if needed.
- Reduce interference by moving your router away from microwaves, cordless phones, or metal objects.
- Update your doorbell’s firmware. Go to Device Health > Firmware Version. If an update is available, install it.
- Consider switching to a wired power source if you’re using a battery model—low battery can affect connectivity.
Issue 5: Live View Won’t Load
If you can connect but can’t view live video:
- Check your internet speed. Ring recommends at least 2 Mbps upload speed for smooth video.
- Close other apps using bandwidth (like streaming services).
- Restart your phone and the Ring app.
- Reconnect the doorbell to the network using the steps above.
When to Contact Ring Support
If you’ve tried all troubleshooting steps and your doorbell still won’t connect, it’s time to contact Ring Customer Support. They can help with:
- Advanced network diagnostics
- Firmware recovery
- Hardware issues
- Account or app problems
You can reach Ring support through the app (Help > Contact Us), their website, or by calling their support line. Have your device model, serial number, and a description of the issue ready.
Final Thoughts
Changing the existing network on your Ring Doorbell is a straightforward process when you follow the right steps. With the Ring app, a few button presses, and your new Wi-Fi details, you can have your doorbell back online in minutes.
Remember to test your connection after setup, keep your firmware updated, and ensure your Wi-Fi signal is strong at the doorbell’s location. A little preparation goes a long way in avoiding frustration.
By following this guide, you’ll keep your home secure and your smart doorbell working perfectly—no matter how many times your network changes.