This guide walks you through the complete process of changing ownership on a Ring Doorbell, whether you’re selling your home, gifting the device, or managing shared access. You’ll learn how to remove your account, transfer control, and ensure a smooth handover—all while maintaining security and functionality.
Key Takeaways
- Only the current owner can initiate a transfer: You must be logged into the Ring app as the primary account holder to start the process.
- Factory reset is required before transfer: The device must be wiped clean to remove your personal data and settings.
- New owner needs a Ring account: The person receiving the doorbell must have their own Ring account to claim the device.
- Transfer works across most Ring models: This method applies to Ring Video Doorbells, Ring Doorbell Pro, Ring Doorbell Elite, and newer versions.
- Wi-Fi and power must be stable: Ensure the doorbell has a strong connection during setup to avoid interruptions.
- Keep your receipt for warranty: Even after transfer, proof of purchase may be needed for support or warranty claims.
- Test the device after transfer: Always verify live view, motion alerts, and two-way audio work properly.
How to Change Owners on Ring Doorbell: A Complete Step-by-Step Guide
So, you’ve decided to pass on your Ring Doorbell to someone else—maybe you’re moving, upgrading, or gifting it to a friend or family member. Whatever the reason, transferring ownership of your Ring Doorbell is a smart and secure way to ensure the new user gets full access without any of your personal data lingering behind.
But here’s the thing: you can’t just unplug it and hand it over. Ring devices are tied to your account, and if you don’t properly remove them, the new owner won’t be able to set it up. Worse, your video history, motion zones, and alerts could still be accessible—definitely not ideal for privacy.
The good news? Ring makes it relatively easy to transfer ownership—if you follow the right steps. In this guide, we’ll walk you through the entire process, from preparing your device to confirming the transfer with the new owner. We’ll also cover common pitfalls, troubleshooting tips, and what to do if something goes wrong.
By the end of this guide, you’ll know exactly how to change owners on Ring Doorbell—safely, securely, and without a hitch.
Why Transfer Ownership Instead of Just Removing the Device?
Visual guide about How to Change Owners on Ring Doorbell
Image source: bigtechquestion.com
Before we dive into the steps, let’s clarify why a proper ownership transfer matters.
When you simply remove a Ring Doorbell from your account, it’s still technically “owned” by your email address in Ring’s system. That means the new user can’t claim it during setup—even if they have their own Ring account. They’ll get an error message saying the device is already registered.
A full ownership transfer does two important things:
1. It removes your account from the device completely.
2. It allows the new owner to register it as their own, with full control over settings, alerts, and recordings.
This process also protects your privacy. Without a transfer, your video history, shared users, and device settings could remain accessible—even if you think you’ve deleted everything.
So, whether you’re selling your home, giving the doorbell as a gift, or upgrading to a newer model, always use the official transfer method.
What You’ll Need Before Starting
Before you begin, make sure you have the following:
- A smartphone or tablet with the Ring app installed – You’ll need to be logged in as the current owner.
- The new owner’s email address – They must have a Ring account (or be willing to create one).
- Access to the Ring Doorbell – You’ll need to physically interact with the device during the reset.
- A stable Wi-Fi connection – Both during the transfer and when the new owner sets it up.
- The doorbell’s power source – Whether it’s wired or battery-powered, make sure it has enough charge or is connected.
- The original packaging (optional but helpful) – Useful if you’re selling or gifting the device.
Having these ready will save you time and prevent frustration mid-process.
Step 1: Remove Shared Users (If Applicable)
If you’ve shared access to your Ring Doorbell with family members, roommates, or neighbors, it’s a good idea to remove them before transferring ownership. This ensures the new owner starts with a clean slate and full control.
How to Remove Shared Users
- Open the Ring app on your smartphone.
- Tap the three-line menu icon (☰) in the top-left corner.
- Select Devices, then choose your Ring Doorbell.
- Tap Shared Users under the device settings.
- Find the person you want to remove and tap the trash can icon next to their name.
- Confirm the removal when prompted.
Repeat this for all shared users. Once done, only you (the owner) will have access.
Pro Tip: Let shared users know in advance that access will be removed. This avoids confusion or frustration, especially if they rely on the doorbell for security.
Step 2: Remove the Device from Your Ring Account
Now it’s time to officially remove the doorbell from your account. This doesn’t delete the device—it just disconnects it from your profile so the new owner can claim it.
How to Remove the Device
- Open the Ring app and go to the Devices menu.
- Select your Ring Doorbell from the list.
- Tap the gear icon (⚙️) to open Device Settings.
- Scroll down and tap Remove Device.
- Confirm by tapping Remove when prompted.
Once removed, the device will no longer appear in your app. But don’t unplug it yet—there’s one more critical step.
Important Note: Removing the device from your account doesn’t reset it. The doorbell still contains your Wi-Fi credentials, motion zones, and other settings. That’s why the next step—factory reset—is essential.
Step 3: Perform a Factory Reset on the Ring Doorbell
A factory reset wipes all data from the device, including your account info, Wi-Fi settings, and custom configurations. This prepares it for the new owner to set up as if it were brand new.
The reset process varies slightly depending on your Ring model. Below are instructions for the most common types.
For Ring Video Doorbell (1st, 2nd, 3rd, 4th Gen) and Ring Doorbell 2/3/4
- Remove the doorbell from the mounting bracket (you may need a screwdriver).
- Locate the orange reset button on the back or side of the device.
- Press and hold the button for 15–20 seconds until the light on the front flashes white.
- Release the button. The device will restart and enter setup mode.
For Ring Doorbell Pro and Ring Doorbell Pro 2
- Remove the faceplate using a screwdriver.
- Locate the black reset button near the bottom of the circuit board.
- Press and hold it for 15 seconds until the LED light turns solid white.
- Release the button. The device will reboot.
For Ring Doorbell Elite
- Power off the device by disconnecting the Ethernet cables.
- Press and hold the reset button (usually on the side) for 15 seconds.
- Reconnect power. The device will reset and be ready for setup.
Pro Tip: After resetting, the doorbell’s light will blink or glow white—this means it’s in setup mode and ready for a new owner.
Step 4: Inform the New Owner and Share Setup Instructions
Now that the device is reset and removed from your account, it’s time to hand it over. But don’t just give them the doorbell and walk away. To ensure a smooth transition, provide clear instructions.
What to Tell the New Owner
- They need a Ring account: If they don’t have one, they should download the Ring app and create a free account.
- The device is ready to set up: It’s been factory reset and is in pairing mode.
- They’ll need Wi-Fi credentials: The doorbell must connect to their home network during setup.
- Mounting may be required: If the doorbell was removed, they’ll need to reinstall it on the wall.
You can also share this guide with them—especially the setup section—so they know what to expect.
Optional: Include the Original Box and Accessories
If you still have the original packaging, include it with the doorbell. This adds value, especially if you’re selling or gifting the device. Include:
– Mounting screws and anchors
– Wire nuts (for wired models)
– Charging cable (for battery models)
– Quick start guide
This small gesture makes the transfer feel more professional and complete.
Step 5: New Owner Sets Up the Ring Doorbell
Once the new owner has the device, they can begin the setup process. Here’s what they’ll do:
Step-by-Step Setup for the New Owner
- Download the Ring app (iOS or Android) and log in to their account.
- Tap the + icon to add a new device.
- Select Doorbells, then choose the correct model.
- Scan the QR code on the doorbell or enter the serial number manually.
- Follow the on-screen prompts to connect to Wi-Fi.
- Name the device (e.g., “Front Door”) and choose a location.
- Complete the setup by testing the live view and two-way audio.
During setup, the app will guide them through motion zones, alert settings, and recording preferences. They can also invite shared users if needed.
Pro Tip: If the new owner runs into issues, have them check that the doorbell is in setup mode (light blinking white) and that their Wi-Fi signal is strong near the installation point.
Troubleshooting Common Transfer Issues
Even with careful preparation, things can go wrong. Here are some common problems and how to fix them.
Problem: New Owner Can’t Add the Device
Possible Causes:
– The device wasn’t properly removed from your account.
– The factory reset didn’t complete.
– The QR code is damaged or unreadable.
Solutions:
– Double-check that you removed the device from your Ring app.
– Perform the factory reset again, holding the button for the full 15–20 seconds.
– If the QR code is damaged, manually enter the serial number (found on the device or in your original account).
Problem: Doorbell Won’t Connect to Wi-Fi
Possible Causes:
– Weak signal at the installation point.
– Incorrect Wi-Fi password.
– 5GHz network interference (some older models only support 2.4GHz).
Solutions:
– Move the router closer or use a Wi-Fi extender.
– Re-enter the Wi-Fi password carefully.
– Ensure the network is 2.4GHz if required by the model.
Problem: Live View or Audio Doesn’t Work
Possible Causes:
– Poor internet connection.
– Device not fully charged (for battery models).
– App permissions not enabled.
Solutions:
– Test the internet speed at the doorbell location.
– Charge the battery fully before setup.
– Check that the Ring app has camera and microphone permissions.
Problem: Motion Alerts Not Working
Possible Causes:
– Motion zones not configured.
– Sensitivity set too low.
– Obstructions blocking the sensor.
Solutions:
– Open the Ring app and adjust motion zones.
– Increase sensitivity in device settings.
– Clear any objects (like plants or decorations) blocking the camera’s view.
What Happens to Your Data After Transfer?
Once you remove the device and perform a factory reset, your personal data is erased from the doorbell itself. However, keep in mind:
- Cloud recordings: Any videos saved to your Ring Protect plan remain in your account unless you delete them manually.
- Account history: The device will no longer appear in your app, but past activity logs may remain for a short time.
- Warranty: The warranty typically transfers with the device, but proof of purchase (like your receipt) may be required for support.
If you’re concerned about privacy, log into your Ring account online and review your device history. You can delete old recordings under Settings > History.
Tips for a Smooth Ownership Transfer
To make the process as seamless as possible, follow these best practices:
- Do it in person if possible: Handing over the device face-to-face allows you to assist with setup and answer questions.
- Test the doorbell before transfer: Make sure it’s working properly so the new owner doesn’t receive a faulty device.
- Keep your receipt: Even after transfer, you may need it for warranty or support purposes.
- Cancel your Ring Protect plan (if applicable): If you’re not using the device anymore, cancel the subscription to avoid charges.
- Provide a quick demo: Show the new owner how to use live view, talk through the doorbell, and adjust settings.
These small steps go a long way in ensuring a positive experience for everyone involved.
When to Contact Ring Support
If you’ve followed all the steps and the transfer still isn’t working, it may be time to reach out to Ring Customer Support.
Contact Ring Support If:
- The device won’t reset or enter setup mode.
- The new owner gets an error saying the device is already registered.
- You suspect a hardware issue (e.g., camera not working, no power).
- You need help transferring a device under warranty.
You can contact Ring support via:
– Live chat: Available in the Ring app under Help > Contact Us.
– Phone: 1-800-634-4577 (U.S.) or check the Ring website for international numbers.
– Email: Use the contact form on ring.com/support.
Have your device serial number and account email ready to speed up the process.
Final Thoughts: Changing Ownership Made Simple
Changing owners on a Ring Doorbell doesn’t have to be complicated. With the right preparation and a clear step-by-step approach, you can transfer your device securely and confidently.
Remember: the key steps are removing shared users, removing the device from your account, performing a factory reset, and guiding the new owner through setup. Skip any of these, and you risk leaving your data exposed or leaving the new owner frustrated.
Whether you’re moving, upgrading, or simply passing on a gift, taking the time to do this right ensures your Ring Doorbell continues to protect and serve its new home—just as it did yours.
And if you ever need to transfer another device in the future, you’ll know exactly what to do.