Changing your phone number on a Ring Doorbell is simple and ensures you continue receiving alerts and updates. This guide walks you through the process using the Ring app, covering account settings, verification, and troubleshooting tips to keep your smart doorbell working smoothly.
Key Takeaways
- Update your phone number via the Ring app: The process is done entirely within the Ring mobile app, not on the device itself.
- Verify your new number with a code: Ring sends a one-time verification code to confirm the change and protect your account.
- Ensure you’re logged into the correct account: Double-check you’re using the right email and password to avoid access issues.
- Keep your app updated: An outdated app may cause errors or missing menu options during the update process.
- Re-sync devices if needed: After changing your number, restart your Ring Doorbell to ensure proper connectivity.
- Contact Ring Support for persistent issues: If you can’t receive the verification code, reach out to Ring’s customer service for help.
- Protect your account with two-factor authentication: Enable 2FA after updating your number for added security.
How to Change Phone Number on Ring Doorbell
If you’ve recently changed your phone number or are setting up a new device, updating your contact information on your Ring Doorbell is essential. Your phone number is used for account verification, two-factor authentication, and receiving important alerts—so keeping it current ensures you stay connected and secure.
In this comprehensive guide, we’ll walk you through the entire process of changing your phone number on a Ring Doorbell. Whether you’re using a Ring Video Doorbell, Ring Doorbell Pro, or any other model, the steps are the same because the phone number is linked to your Ring account, not the physical device. You’ll learn how to update your number using the Ring app, troubleshoot common issues, and maintain your smart home security without interruption.
By the end of this guide, you’ll be able to confidently manage your Ring account details, understand why phone number updates matter, and ensure your doorbell continues to send notifications to the right number. Let’s get started!
Why You Might Need to Change Your Phone Number on Ring
Visual guide about How to Change Phone Number on Ring Doorbell
Image source: home-security-systems-answers.com
There are several common reasons why you might need to update your phone number on your Ring Doorbell:
- Switching carriers or phone plans: If you’ve moved from one mobile provider to another, your old number may no longer be active.
- Getting a new phone: When upgrading to a new device, you may also get a new number.
- Security concerns: If you suspect your number has been compromised, updating it helps protect your Ring account.
- Sharing access with family members: If someone else is taking over Ring alerts, they’ll need their number added or updated.
- Moving to a new home: Even if your number stays the same, it’s a good time to review and update all smart home account details.
Keeping your phone number up to date ensures that you receive real-time notifications when someone rings your doorbell, approaches your property, or triggers motion alerts. It also plays a key role in account recovery and two-factor authentication (2FA), which adds an extra layer of security.
Prerequisites Before Changing Your Phone Number
Before you begin the process, make sure you have the following:
- The Ring mobile app installed: Available for free on iOS (iPhone) and Android devices. Download it from the App Store or Google Play if you don’t already have it.
- Access to your current phone number: You’ll need to receive a verification code on your old number during the update process.
- Your Ring account login credentials: Your email address and password used to sign up for Ring.
- A stable internet connection: Wi-Fi or cellular data is required to sync changes with Ring’s servers.
- Your new phone number ready: Have the full number, including the country code, available before starting.
If you no longer have access to your old number, don’t worry—we’ll cover how to handle that in the troubleshooting section. For now, let’s assume you can still receive texts or calls on your current number.
Step-by-Step Guide to Change Your Phone Number
Follow these detailed steps to update your phone number in the Ring app. The process is straightforward and typically takes less than five minutes.
Step 1: Open the Ring App
Launch the Ring app on your smartphone or tablet. Make sure you’re using the latest version of the app to avoid compatibility issues. You can check for updates in your device’s app store.
Once the app opens, you’ll see the home screen with your devices listed. If you’re not already logged in, tap “Sign In” and enter your email and password.
Tip: If you’ve forgotten your password, use the “Forgot Password?” link to reset it before proceeding.
Step 2: Go to Account Settings
In the bottom-right corner of the screen, tap the menu icon (three horizontal lines). This opens the main navigation menu.
Scroll down and select “Account Settings” from the list. This section contains all your personal information, device preferences, and security options.
Step 3: Select “Personal Information”
Inside Account Settings, look for the “Personal Information” option and tap it. Here, you’ll see your current name, email address, and phone number.
Tap on the phone number field to begin editing.
Step 4: Enter Your New Phone Number
Delete your current phone number and type in your new one. Be sure to include the correct country code (e.g., +1 for the United States and Canada).
For example:
- United States: +1 555 123 4567
- United Kingdom: +44 7700 900123
- Australia: +61 4XX XXX XXX
Double-check the number for accuracy. A single digit error can prevent you from receiving the verification code.
Step 5: Verify Your New Number
After entering your new number, tap “Save” or “Update”. Ring will immediately send a one-time verification code (OTP) to your new phone number via SMS.
Go to your phone’s messaging app and look for a message from Ring (usually from a short code like “RING” or a number starting with +1).
Enter the 6-digit code into the app when prompted.
Note: The code expires after a few minutes, so enter it quickly. If you don’t receive it within 2–3 minutes, tap “Resend Code.”
Step 6: Confirm the Change
Once you’ve entered the correct code, the app will confirm that your phone number has been updated. You’ll see a success message, and your new number will now appear in your personal information.
At this point, your Ring Doorbell will continue to function normally, but all account-related communications—such as login alerts, password resets, and two-factor authentication codes—will now go to your new number.
Step 7: Test Your Setup
To ensure everything is working correctly, try the following:
- Trigger a motion alert: Walk in front of your doorbell to see if you receive a notification on your new number.
- Test the doorbell button: Have someone press the button to confirm you get a call or notification.
- Check two-factor authentication: Log out and back into the Ring app to verify that the 2FA code is sent to your new number.
If all tests pass, your phone number has been successfully updated.
What to Do If You Can’t Access Your Old Number
Sometimes, you may no longer have access to the phone number linked to your Ring account—perhaps it’s been deactivated, lost, or stolen. In these cases, you can still update your number, but the process requires extra steps.
Option 1: Use Email Recovery
If you can still log into your Ring account using your email and password, follow the standard steps above. Ring will send the verification code to your new number, not the old one, so you don’t need access to the previous phone.
However, if you’re prompted to verify the old number during login (e.g., for two-factor authentication), you’ll need to use email recovery.
Option 2: Reset Two-Factor Authentication
If 2FA is enabled and you can’t receive codes on your old number:
- Go to the Ring login page on a web browser (not the app).
- Enter your email and password.
- When prompted for a 2FA code, click “Having trouble?” or “Use recovery code.”
- Follow the prompts to reset 2FA using your email.
- Once logged in, update your phone number in Account Settings as described earlier.
Tip: Always save your 2FA recovery codes in a secure place (like a password manager) to avoid lockouts.
Option 3: Contact Ring Support
If you’re unable to log in or reset your account, contact Ring Customer Support directly:
- Phone: 1-833-481-7599 (U.S.)
- Live Chat: Available through the Ring Help Center (https://support.ring.com)
- Email: [email protected]
Be prepared to verify your identity by providing:
- Your full name
- Email address associated with the account
- Device serial number (found on the back of your doorbell or in the app)
- Proof of purchase (receipt or order number)
Ring’s support team can manually update your phone number after confirming ownership.
Tips for a Smooth Phone Number Update
To make the process as seamless as possible, keep these best practices in mind:
- Update your number before losing access: If you know you’re switching carriers, update your Ring number a few days in advance.
- Use a reliable phone number: Avoid temporary or burner numbers, as they may not receive SMS codes consistently.
- Check spam or junk folders: Sometimes verification messages get filtered. Check your message settings if you don’t see the code.
- Enable notifications: Make sure your phone allows notifications from the Ring app and SMS messages.
- Restart your device: After updating, restart your phone and Ring Doorbell to refresh the connection.
- Review shared users: If other family members use the Ring app, remind them to update their contact info if needed.
Troubleshooting Common Issues
Even with careful steps, you might run into problems. Here’s how to fix the most common issues when changing your phone number on Ring.
Issue 1: Not Receiving the Verification Code
Symptoms: You enter your new number, but no SMS arrives.
Solutions:
- Wait 2–3 minutes—sometimes messages are delayed.
- Tap “Resend Code” in the app.
- Check if your new number can receive SMS (test with a friend’s phone).
- Ensure your phone isn’t blocking short codes or unknown senders.
- Try switching from Wi-Fi to cellular data or vice versa.
- Contact your mobile carrier to confirm SMS services are active.
Issue 2: “Invalid Number” Error
Symptoms: The app won’t accept your new number.
Solutions:
- Double-check the country code and formatting.
- Remove spaces, dashes, or parentheses—enter only numbers and the “+” symbol.
- Ensure the number is 10–15 digits long (including country code).
- Try entering the number in international format (e.g., +15551234567).
Issue 3: App Crashes or Freezes
Symptoms: The Ring app closes unexpectedly during the update.
Solutions:
- Close and reopen the app.
- Restart your phone.
- Update the Ring app to the latest version.
- Clear the app cache (Android) or reinstall the app (iOS/Android).
- Try the process on a different device if possible.
Issue 4: Doorbell Not Sending Alerts After Update
Symptoms: You’ve updated your number, but no notifications come through.
Solutions:
- Check your phone’s notification settings for the Ring app.
- Ensure “Do Not Disturb” mode is off.
- Reboot your Ring Doorbell by removing and reinserting the battery (or turning off power for wired models).
- Re-sync the device in the Ring app: go to Device Settings > Device Health > Reconnect to Wi-Fi.
- Verify your Wi-Fi signal strength at the doorbell location.
Issue 5: Two-Factor Authentication Still Uses Old Number
Symptoms: You receive 2FA codes on your old number even after updating.
Solutions:
- Log out of the Ring app completely and log back in.
- Go to Account Settings > Two-Factor Authentication and toggle it off, then back on.
- Ensure your new number is correctly listed under Personal Information.
- Contact Ring Support if the issue persists—there may be a delay in server updates.
Maintaining Your Ring Account Security
Changing your phone number is a great opportunity to review and strengthen your account security. Here’s how to keep your Ring Doorbell safe:
- Enable two-factor authentication (2FA): Adds a critical layer of protection. Go to Account Settings > Two-Factor Authentication and turn it on.
- Use a strong password: Combine uppercase, lowercase, numbers, and symbols. Avoid common phrases.
- Update your email address: Ensure your recovery email is current and secure.
- Review shared users: Go to Account Settings > Shared Users to see who has access. Remove anyone who no longer needs it.
- Check login activity: In Account Settings, look for “Login Activity” to see recent sign-ins and devices used.
- Keep your app updated: Regular updates include security patches and new features.
Conclusion
Changing your phone number on a Ring Doorbell is a quick and essential task to maintain seamless communication and security. By following the steps in this guide—updating your number in the Ring app, verifying the change, and testing your setup—you ensure that alerts, calls, and account protections work reliably on your new device.
Remember, your phone number is tied to your Ring account, not the physical doorbell, so the update happens entirely within the app. Whether you’re switching carriers, upgrading your phone, or enhancing security, keeping your contact information current helps you stay connected to your home.
If you encounter issues, don’t hesitate to use the troubleshooting tips or reach out to Ring Support. With a little preparation and attention to detail, you can manage your Ring account with confidence and enjoy uninterrupted smart doorbell functionality.
Stay safe, stay informed, and keep your front door smarter than ever.