How to Change Primary User on Ring Doorbell

Changing the primary user on your Ring Doorbell is essential when moving, upgrading, or sharing access. This guide walks you through the process using the Ring app, ensuring smooth transitions and uninterrupted security.

Key Takeaways

• Only the current primary user can transfer ownership: You must be logged in as the primary account holder to initiate the change.
• Use the Ring app for all steps: The process is completed entirely within the Ring mobile application—no web browser needed.
• New primary user needs a Ring account: The person taking over must have an existing Ring account or create one before the transfer.
• All devices stay connected: Your Ring Doorbell, cameras, and other devices remain linked to the location after the transfer.
• Shared users lose access: Once ownership changes, previous shared users may need to be re-invited by the new primary user.
• Backup your settings: Note down motion zones, alerts, and preferences before transferring to avoid reconfiguration.
• Troubleshooting is simple: Common issues like login errors or app glitches can usually be fixed with a restart or reinstall.

Introduction: Why Change the Primary User on Your Ring Doorbell?

So, you’ve got a Ring Doorbell—great choice! It’s keeping your home safe, alerting you to visitors, and giving you peace of mind. But what happens when you’re moving out, selling your home, or simply want someone else to take over managing the device? That’s when you’ll need to know how to change the primary user on your Ring Doorbell.

The primary user is the person who owns the Ring account linked to the device. They control all settings, receive notifications, manage shared users, and have full administrative access. If you’re handing over responsibility—whether to a new homeowner, a family member, or a property manager—transferring primary ownership ensures they can use the doorbell to its full potential.

In this guide, we’ll walk you through the entire process of changing the primary user on your Ring Doorbell. We’ll cover everything from preparing for the transfer to troubleshooting common issues. By the end, you’ll be able to hand off your Ring device confidently, knowing the new user has full control and your data is secure.

Whether you’re a tech-savvy homeowner or just getting started with smart devices, this guide is written in simple, friendly language. No jargon, no confusion—just clear steps and helpful tips. Let’s get started!

What You’ll Need Before Starting

Before you begin the transfer process, make sure you have the following:

• Your smartphone or tablet: The Ring app is required for all steps.
• Access to the current primary account: You must be logged in as the primary user to initiate the transfer.
• The new primary user’s email address: They’ll need a Ring account, so have their email ready.
• Stable Wi-Fi connection: Both devices should be connected to the internet.
• Ring app installed and updated: Download the latest version from the App Store or Google Play.

It’s also a good idea to let the new user know they’ll receive an email invitation. They should check their inbox (and spam folder) during the process.

Step 1: Open the Ring App and Log In

The first step is simple: open the Ring app on your smartphone or tablet. If you’re not already logged in, enter your credentials—email and password—for the current primary account.

Once you’re in, you’ll see the home screen with your devices listed. Make sure your Ring Doorbell is online and functioning. You can check this by looking for a green dot or “Online” status next to the device name.

Tip: Double-Check Your Login

If you’re unsure whether you’re the primary user, go to the menu (usually three lines in the top-left corner) and tap “Account”. Your name and email should appear at the top. If you see “Shared User” instead, you don’t have permission to transfer ownership—only the primary user can do that.

Step 2: Navigate to Device Settings

Now that you’re logged in, it’s time to access your Ring Doorbell’s settings.

• Tap on your Ring Doorbell from the device list.
• This will open the live view or last recorded clip.
• Tap the gear icon (settings) in the top-right corner.

You’ll now see a menu with options like Motion Settings, Alert Settings, and Device Health. Scroll down until you find “Device Ownership” or “Transfer Ownership”. This is the key section for changing the primary user.

Note: Menu Layout May Vary

Depending on your Ring model and app version, the exact wording might differ slightly. Look for terms like “Ownership,” “Transfer,” or “Primary User.” If you can’t find it, try searching the app’s help section or updating the app.

Step 3: Start the Ownership Transfer Process

Once you’ve found the Device Ownership section, tap on “Transfer Ownership”.

You’ll be prompted to enter the email address of the new primary user. This must be the email associated with their Ring account. If they don’t have one yet, they’ll need to create it first—more on that in a moment.

Enter the New User’s Email

Type in the email carefully. A typo here could delay the process or send the invitation to the wrong person. Double-check before proceeding.

After entering the email, tap “Send Invitation”. The new user will receive an email with a link to accept the transfer.

What If the New User Doesn’t Have a Ring Account?

No problem! They can sign up for free at ring.com or by downloading the Ring app and selecting “Create Account.” Once they’ve registered, they can accept the invitation.

Step 4: The New User Accepts the Invitation

Now it’s the new user’s turn. They’ll receive an email titled something like “You’ve been invited to take ownership of a Ring device.”

Here’s what they need to do:

• Open the email on their smartphone or computer.
• Tap the “Accept Invitation” button.
• If prompted, log in to their Ring account or create one.
• Follow the on-screen instructions to complete the transfer.

Once they accept, the ownership is officially transferred. The new user will now see the Ring Doorbell in their app as the primary device.

Tip: Check the Spam Folder

If the new user doesn’t see the email within a few minutes, ask them to check their spam or junk folder. Sometimes automated messages get filtered out.

Step 5: Confirm the Transfer Is Complete

After the new user accepts the invitation, go back to your Ring app. You should no longer see the doorbell in your device list. If you do, try refreshing the app or logging out and back in.

To confirm the transfer worked:

• Ask the new user to open their Ring app.
• They should see the doorbell listed under “Devices.”
• They can now adjust settings, view recordings, and manage alerts.

You’ve successfully changed the primary user on your Ring Doorbell!

What Happens to Shared Users?

Here’s an important detail: when ownership changes, all previously shared users lose access. That means family members, roommates, or neighbors who were invited to view the doorbell will no longer receive notifications or be able to open the app.

The new primary user will need to re-invite them if they want to share access. This is a security feature to ensure only trusted people have control.

How to Re-Invite Shared Users

The new primary user can do this easily:

• Open the Ring app.
• Tap the doorbell, then the gear icon.
• Go to “Shared Users”.
• Tap “Add Shared User” and enter the email.

Each person will receive an invitation and can accept it to regain access.

Backing Up Your Settings (Optional but Recommended)

Before transferring ownership, it’s smart to note down your current settings. This helps the new user avoid confusion and maintain your preferred configuration.

Here’s what to record:

• Motion Zones: Which areas are monitored (e.g., driveway, sidewalk).
• Alert Schedule: When you receive notifications (e.g., only at night).
• Chime Settings: Whether the indoor chime is on or off.
• Video Quality: HD, standard, etc.
• Linked Devices: Any other Ring cameras or alarms connected.

You can take screenshots of these settings or write them down. The new user can then replicate them after the transfer.

Troubleshooting Common Issues

Even with clear instructions, things don’t always go perfectly. Here are some common problems and how to fix them.

Issue 1: “Transfer Ownership” Option Is Missing

If you can’t find the transfer option, try these steps:

• Make sure you’re logged in as the primary user.
• Update the Ring app to the latest version.
• Restart your phone and reopen the app.
• Check if your device model supports ownership transfer (most do).

If the issue persists, contact Ring Support through the app or website.

Issue 2: New User Doesn’t Receive the Invitation Email

This usually happens due to email filtering or typos. Try:

• Resending the invitation from the app.
• Asking the new user to check spam/junk folders.
• Using a different email address if possible.

You can also copy the invitation link and send it manually via text or messaging app.

Issue 3: App Crashes or Freezes During Transfer

Smartphone apps can be finicky. If the Ring app crashes:

• Close and reopen the app.
• Restart your phone.
• Reinstall the Ring app if needed.

Make sure your phone has enough storage and is running the latest OS version.

Issue 4: Doorbell Still Shows in Old Account

If you still see the device after the transfer:

• Log out and log back into the Ring app.
• Check if the new user has accepted the invitation.
• Ensure both devices have a stable internet connection.

Sometimes it takes a few minutes for the change to sync across servers.

Tips for a Smooth Transfer

To make the process as easy as possible, keep these tips in mind:

• Do it together: If possible, have the new user nearby so you can guide them through the steps.
• Use strong Wi-Fi: A weak signal can delay app responses or email delivery.
• Test the doorbell: After the transfer, have the new user press the button to ensure it’s working.
• Explain the features: Show them how to view recordings, adjust motion sensitivity, and use two-way talk.

A little preparation goes a long way in ensuring a successful handover.

Privacy and Security Considerations

Changing the primary user isn’t just about convenience—it’s about security. When you transfer ownership, you’re giving someone full access to your home’s video feed and alerts. Make sure you trust the new user completely.

Also, once the transfer is complete, your access is revoked. You won’t be able to view recordings or change settings unless you’re re-invited as a shared user.

If you’re selling your home, this step is especially important. You don’t want previous owners spying on new residents. Always transfer ownership before handing over the keys.

Alternative: Remove Device Instead of Transferring

In some cases, you might not want to transfer ownership—you might just want to remove the device from your account. This is useful if you’re recycling the doorbell or giving it to someone who doesn’t want full control.

To remove a device:

• Go to Device Settings.
• Scroll down to “Remove Device”.
• Confirm the action.

The doorbell will be disconnected from your account, but it won’t be transferred. The new user will need to set it up as if it were brand new.

Final Thoughts: You’ve Got This!

Changing the primary user on your Ring Doorbell might sound complicated, but it’s actually quite straightforward. With the Ring app guiding you every step of the way, you can hand off your device in just a few minutes.

Remember: only the primary user can initiate the transfer, so make sure you’re logged into the right account. Have the new user’s email ready, and don’t forget to re-invite any shared users afterward.

Whether you’re moving, upgrading, or just sharing responsibility, this process ensures your Ring Doorbell continues to protect your home—under the right management.

Take your time, follow the steps, and don’t hesitate to reach out to Ring Support if you run into trouble. With a little patience, you’ll have everything sorted out in no time.

Your smart home security is in good hands—literally!