This guide walks you through how to change Ring Doorbell payment settings step by step. Whether you’re updating a credit card, switching plans, or troubleshooting billing errors, we’ve got you covered with clear, simple instructions.
Key Takeaways
- Update payment methods anytime: You can change your credit or debit card directly in the Ring app without losing service.
- Manage subscriptions easily: Switch between Ring Protect plans or cancel anytime from your account settings.
- Avoid service interruptions: Keep your billing info current to ensure uninterrupted video recording and alerts.
- Use the Ring app for all changes: All payment and subscription updates happen within the mobile app—no website login required.
- Troubleshoot common issues: If your payment fails, check card details, expiration dates, and bank holds.
- Family sharing affects billing: Only the account owner can manage payment settings, even if others use the doorbell.
- Receipts and invoices available: Download past bills and payment history for expense tracking or reimbursements.
How to Change Ring Doorbell Payment Settings: A Complete Guide
If you’ve recently gotten a new credit card, moved to a different bank, or just want to switch your Ring Doorbell subscription plan, you’ll need to update your payment settings. The good news? It’s quick, easy, and can be done entirely from your smartphone using the Ring app. This guide will walk you through every step of how to change Ring Doorbell payment settings, from updating your card to managing your Ring Protect plan and fixing common billing issues.
Whether you’re a new Ring user or have had your doorbell for years, keeping your payment information up to date is essential. Outdated cards or expired billing details can lead to service interruptions, missed recordings, and delayed alerts. By following this guide, you’ll ensure your Ring Doorbell stays active and fully functional—no surprises, no downtime.
We’ll cover everything you need to know, including how to add a new payment method, switch between subscription tiers, view billing history, and resolve payment errors. Plus, we’ll share practical tips to help you avoid common pitfalls. Let’s get started!
Why You Might Need to Change Your Payment Settings
Visual guide about How to Change Ring Doorbell Payment Settings
Image source: i.ytimg.com
Before diving into the steps, it’s helpful to understand when and why you’d need to update your Ring Doorbell payment settings. Here are the most common scenarios:
- Your credit or debit card expired: Banks regularly issue new cards with updated expiration dates and CVV codes. If your old card is still on file, Ring won’t be able to charge it.
- You got a new card: Whether it’s a replacement due to loss, theft, or a upgrade to a rewards card, you’ll want to update your payment method promptly.
- You’re switching banks: Closing an old account means any recurring charges—including Ring subscriptions—will fail unless you update the details.
- You want to change your subscription plan: Ring offers different Ring Protect plans (Basic, Plus, and Pro). You might want to upgrade for more features or downgrade to save money.
- Your payment failed: If Ring couldn’t process a charge, you’ll receive a notification and may lose access to cloud recordings until the issue is resolved.
- You’re sharing the doorbell with family: Only the account owner can manage payments, so if someone else set it up, you may need to take control.
Keeping your payment settings current ensures you never miss a visitor, package delivery, or security alert. It also helps you avoid unexpected service lapses that could leave your home unprotected.
What You’ll Need Before You Begin
Changing your Ring Doorbell payment settings is simple, but having the right information ready will make the process even smoother. Here’s what you should have on hand:
- Your smartphone or tablet: The Ring app is available for iOS and Android and is the only way to manage payment settings.
- Your Ring account login: Make sure you know your email and password. If you’ve forgotten them, use the “Forgot Password” feature to reset.
- New payment method details: Have your new credit or debit card number, expiration date, CVV code, and billing address ready.
- Internet connection: A stable Wi-Fi or cellular connection is needed to sync changes with Ring’s servers.
- Access to your email: Ring may send confirmation emails or receipts after you update your settings.
If you’re updating on behalf of someone else (like a family member), make sure you’re logged into the correct Ring account. Only the primary account holder can manage billing and subscriptions.
Step-by-Step: How to Change Your Payment Method
Now that you’re prepared, let’s walk through the process of updating your payment method in the Ring app. This is the most common reason people need to change their Ring Doorbell payment settings.
Step 1: Open the Ring App
Start by launching the Ring app on your smartphone or tablet. If you don’t have it installed, download it from the Apple App Store or Google Play Store. Once opened, log in using your Ring account credentials.
Tip: If you’re using a shared device, double-check that you’re logged into the correct account—especially if multiple family members use Ring devices.
Step 2: Go to the Menu
Tap the three horizontal lines (☰) in the top-left corner of the screen. This opens the main menu, where you’ll find options for devices, settings, and account management.
Step 3: Select “Account”
Scroll down and tap on “Account”. This section contains all your personal and billing information, including payment methods, subscription plans, and device history.
Step 4: Tap “Payment Methods”
Under the Account menu, look for “Payment Methods” and tap it. Here, you’ll see any credit or debit cards currently linked to your Ring account. If you have a Ring Protect subscription, this is where the billing occurs.
Step 5: Add a New Payment Method
To add a new card, tap the “Add Payment Method” button. You’ll be prompted to enter:
- Card number (16 digits)
- Expiration date (MM/YY)
- CVV (3-digit code on the back)
- Billing ZIP code
Double-check each field for accuracy. Even a single typo can cause payment failures. Once entered, tap “Save” to add the card to your account.
Example: If your new card is a Visa ending in 4567, with an expiration date of 08/27 and CVV 123, enter those details exactly as they appear.
Step 6: Set the New Card as Default
After adding the new card, it will appear in your list of payment methods. To make it the primary card for future charges, tap the three dots (⋮) next to it and select “Make Default”. This ensures Ring uses this card for your next billing cycle.
Step 7: Remove Old Payment Methods (Optional)
If you no longer want an old card on file, you can remove it. Tap the three dots next to the outdated card and select “Remove”. Confirm the action when prompted.
Note: You can’t remove a card if it’s the only one on file and you have an active subscription. Add a new card first, set it as default, then remove the old one.
Step 8: Confirm the Update
Once your new payment method is saved and set as default, exit the menu. The change takes effect immediately. You should receive a confirmation email from Ring within a few minutes.
Pro Tip: Take a screenshot of the confirmation screen or email for your records, especially if you’re updating due to a lost or stolen card.
How to Change Your Ring Protect Subscription Plan
In addition to updating your payment method, you might want to change your Ring Protect plan. Ring offers three tiers:
- Ring Protect Basic: Covers one device, includes 180 days of video history, and costs $3.99/month or $39.99/year.
- Ring Protect Plus: Covers all Ring devices at one location, includes 180 days of video history, and costs $10/month or $100/year.
- Ring Protect Pro: Includes all Plus features plus 24/7 professional monitoring, cellular backup, and Alexa Guard, starting at $20/month or $200/year.
Here’s how to switch plans:
Step 1: Open the Ring App and Go to Account
Follow the same steps as above: open the app, tap the menu, and select “Account”.
Step 2: Tap “Subscriptions”
Under the Account menu, find and tap “Subscriptions”. This shows your current plan, billing cycle, and next payment date.
Step 3: Select “Change Plan”
Tap the “Change Plan” button. You’ll see a comparison of available plans with pricing and features.
Step 4: Choose Your New Plan
Select the plan that best fits your needs. For example, if you have multiple Ring devices (doorbell, cameras, alarms), Ring Protect Plus or Pro may be more cost-effective.
Step 5: Confirm the Change
Review the details, including the new price and billing date. Tap “Confirm” to apply the change. Your subscription will update at the start of your next billing cycle.
Important: Changing plans doesn’t refund unused time on your current plan. You’ll continue with your existing plan until the next renewal date.
How to View and Download Billing History
Keeping track of your payments is useful for budgeting, reimbursements, or tax purposes. Ring makes it easy to view and download your billing history.
Step 1: Go to Account > Subscriptions
In the Ring app, navigate to Account and then Subscriptions.
Step 2: Tap “Billing History”
Scroll down and tap “Billing History”. This shows a list of past charges, including dates, amounts, and payment methods used.
Step 3: Download or Share a Receipt
Tap any entry to view the full invoice. You can then:
- Tap “Download PDF” to save a copy to your device.
- Tap “Email Receipt” to send it to yourself or your accountant.
Tip: Save receipts in a dedicated folder on your phone or cloud storage for easy access during tax season.
Troubleshooting Common Payment Issues
Even with careful updates, payment problems can happen. Here’s how to resolve the most common issues when changing your Ring Doorbell payment settings.
Payment Declined or Failed
If Ring can’t charge your card, you’ll get a notification in the app and via email. Common causes include:
- Expired card: Check the expiration date in your payment settings.
- Insufficient funds: Ensure your account has enough balance or credit.
- Bank holds: Some banks block recurring charges from new merchants. Contact your bank to approve Ring payments.
- Incorrect billing address: Make sure the ZIP code matches your card issuer’s records.
To fix it, update your payment method as described above and ensure all details are correct.
Can’t Remove an Old Card
If the “Remove” option is grayed out, it’s likely because:
- The card is the only one on file.
- It’s still set as the default for an active subscription.
Solution: Add a new card, set it as default, then remove the old one.
Subscription Not Updating
If you changed your plan but don’t see the new features:
- Wait until your next billing cycle—changes apply at renewal.
- Restart the Ring app or log out and back in.
- Check your internet connection and try again.
Not Receiving Confirmation Emails
If you don’t get an email after updating:
- Check your spam or junk folder.
- Ensure your email address in the Ring app is correct (go to Account > Profile).
- Contact Ring Support if the issue persists.
Tips for Managing Ring Doorbell Payments
To avoid future issues, follow these best practices:
- Update cards proactively: When you get a new card, update Ring within a week—even if the old one still works.
- Use autopay: Ring automatically charges your default card each billing cycle. Make sure it’s always valid.
- Monitor billing emails: Ring sends reminders before charges. Keep an eye on them to catch errors early.
- Share access wisely: If family members use the doorbell, only the account owner should manage payments to avoid confusion.
- Review subscriptions annually: Reassess your plan each year to ensure it still meets your needs.
Conclusion
Changing your Ring Doorbell payment settings is a straightforward process that takes just a few minutes in the Ring app. Whether you’re updating a credit card, switching subscription plans, or fixing a billing error, staying on top of your payment details ensures your doorbell works reliably and your home stays protected.
By following this guide, you’ve learned how to:
- Add and update payment methods
- Switch between Ring Protect plans
- View and download billing history
- Troubleshoot common payment issues
Remember, only the primary account holder can manage these settings, so make sure you’re logged into the correct account. Keep your information current, and you’ll enjoy uninterrupted access to video recordings, motion alerts, and smart home integration.
If you ever run into trouble, Ring’s customer support team is available via the app or website. But with the steps in this guide, you should be able to handle most payment changes with confidence.
Stay safe, stay connected, and never miss a visitor again—thanks for choosing Ring!