Changing your Ring doorbell subscription is simple with the right steps. This guide walks you through upgrading, downgrading, or canceling your plan using the Ring app or website, so you can manage your security features with confidence.
Key Takeaways
- Access your subscription via the Ring app or website: All plan changes start in your account settings.
- You can upgrade or downgrade anytime: Switch between Ring Protect Basic and Plus plans without losing device access.
- Canceling stops future charges but keeps past recordings: Your saved videos remain accessible until they expire.
- No long-term contracts: Ring subscriptions are month-to-month, giving you full flexibility.
- Downgrading may reduce features: Basic plans cover one device; Plus covers all devices and adds extended video history.
- Use the “Manage Plan” option for quick changes: This central hub lets you view, modify, or cancel your subscription in seconds.
- Contact support if you encounter issues: Ring’s customer service can assist with billing or technical problems during the process.
How to Change Ring Doorbell Subscription: A Complete Step-by-Step Guide
If you’ve got a Ring doorbell, you know how valuable it is for home security. But what happens when your needs change? Maybe you want more video storage, or perhaps you’re looking to save money by switching to a lower-tier plan. Whatever your reason, learning how to change your Ring doorbell subscription is essential for getting the most out of your device.
The good news? It’s easier than you think. Whether you want to upgrade to Ring Protect Plus for extended video history and multiple device coverage, downgrade to the Basic plan to save a few dollars, or cancel altogether, the process is straightforward—and can be done in just a few taps.
In this comprehensive guide, we’ll walk you through every step of changing your Ring doorbell subscription. You’ll learn how to access your account, review your current plan, make changes, and troubleshoot common issues. We’ll also explain the differences between Ring Protect plans so you can make an informed decision. By the end, you’ll feel confident managing your subscription like a pro.
No technical expertise required—just your smartphone, the Ring app, and about five minutes of your time. Let’s get started!
Understanding Your Ring Doorbell Subscription Options
Visual guide about How to Change Ring Doorbell Subscription
Image source: hellotech.com
Before you change your subscription, it helps to understand what you’re working with. Ring offers two main subscription tiers under its Ring Protect service:
Ring Protect Basic
This is the entry-level plan, ideal for users with a single Ring doorbell or camera. For $3.99 per month (or $39.99 per year), you get:
- Video recording for one device
- 30 days of video history
- Motion alerts and live view
- Snapshot capture
It’s a great option if you only have one doorbell and don’t need advanced features.
Ring Protect Plus
For $10 per month (or $100 per year), this plan covers all your Ring devices—doorbell, cameras, alarms, and more. Benefits include:
- Unlimited video recording for all devices
- 180 days of video history
- Extended warranty on Ring devices
- 24/7 professional monitoring (for Ring Alarm systems)
- Discounts on additional Ring products
If you have multiple Ring devices or want longer video retention, Plus is the way to go.
No Subscription (Free Tier)
Without a subscription, your Ring doorbell still works—but with limitations. You’ll get motion and doorbell alerts, live view, and two-way audio. However, you won’t be able to save or review past recordings. Everything is live-only.
Knowing these options helps you decide whether to upgrade, downgrade, or cancel. Now, let’s dive into the steps.
How to Change Your Ring Doorbell Subscription via the Ring App
The Ring app is the easiest way to manage your subscription. Whether you’re on iOS or Android, the process is nearly identical. Follow these steps:
Step 1: Open the Ring App
Launch the Ring app on your smartphone. Make sure you’re logged into the account associated with your doorbell. If you have multiple accounts (e.g., shared with a partner), ensure you’re using the one with admin access.
Step 2: Go to the Menu
Tap the three horizontal lines (☰) in the top-left corner of the screen. This opens the main menu.
Step 3: Select “Account”
Scroll down and tap on “Account.” This takes you to your personal settings, including subscription details.
Step 4: Tap “Manage Plan”
Under the “Ring Protect Plan” section, you’ll see your current subscription. Tap “Manage Plan” to view your options.
Step 5: Choose Your New Plan
You’ll now see a list of available plans: Basic, Plus, or Cancel Subscription.
- To upgrade (e.g., from Basic to Plus), tap “Upgrade to Plus.”
- To downgrade (e.g., from Plus to Basic), tap “Downgrade to Basic.”
- To cancel, tap “Cancel Subscription.”
Step 6: Confirm Your Choice
Ring will show a summary of your new plan, including pricing and features. Read it carefully. If everything looks good, tap “Confirm” or “Continue.” You may be asked to re-enter your password for security.
Step 7: Check Your Email
Ring will send a confirmation email to your registered address. This includes your new plan details and billing information. Keep this for your records.
And that’s it! Your subscription change takes effect immediately. If you upgraded, you’ll start seeing longer video history right away. If you downgraded, your device will continue working, but with reduced features.
How to Change Your Ring Doorbell Subscription via the Ring Website
Don’t have your phone handy? No problem. You can also manage your subscription on a computer using the Ring website. Here’s how:
Step 1: Visit the Ring Website
Go to ring.com and click “Sign In” in the top-right corner.
Step 2: Log In to Your Account
Enter your email and password. If you use two-factor authentication, complete that step as well.
Step 3: Go to “My Account”
Once logged in, click on your profile icon (usually in the top-right) and select “My Account.”
Step 4: Find “Ring Protect Plan”
Scroll down to the “Ring Protect Plan” section. You’ll see your current plan and a “Manage Plan” button.
Step 5: Select Your New Plan
Click “Manage Plan.” You’ll be taken to a page showing your current subscription and available options. Choose the plan you want: Basic, Plus, or Cancel.
Step 6: Confirm the Change
Review the details, then click “Confirm” or “Continue.” You may need to enter your password again.
Step 7: Check for Confirmation
Look for a success message on the screen and check your email for a confirmation from Ring.
The website method is especially useful if you’re troubleshooting app issues or prefer a larger screen for managing settings.
What Happens When You Change Your Plan?
It’s natural to wonder how a subscription change affects your device and data. Here’s what to expect:
Upgrading to Ring Protect Plus
- All your Ring devices (doorbell, cameras, alarms) are now covered.
- Video history extends from 30 to 180 days.
- You gain access to extended warranty and professional monitoring (if applicable).
- The change is immediate—no need to restart your device.
Downgrading to Ring Protect Basic
- Only one device will have video recording enabled.
- Video history drops to 30 days.
- You lose coverage for additional devices and extended warranty benefits.
- Your doorbell still sends alerts and allows live view.
Tip: If you downgrade, Ring will ask which device you want to keep on the Basic plan. Choose your doorbell if it’s your primary security device.
Canceling Your Subscription
- No future charges will be applied.
- You keep access to live view, motion alerts, and two-way audio.
- Saved videos remain available until they expire (based on your last plan’s retention period).
- After expiration, recordings are permanently deleted.
Important: Canceling doesn’t delete your account or device. You can always re-subscribe later.
Practical Tips for Managing Your Ring Subscription
Changing your plan is easy, but smart management ensures you get the best value. Here are some pro tips:
1. Review Your Usage Monthly
Ask yourself:
- Do I review old videos often?
- Do I have multiple Ring devices?
- Am I paying for features I don’t use?
If you rarely check recordings, Basic or no subscription might suffice. If you rely on video evidence (e.g., for packages or visitors), Plus is worth the cost.
2. Use the Annual Plan to Save Money
Ring offers a 15–20% discount if you pay yearly instead of monthly. For example:
- Basic: $39.99/year vs. $47.88/monthly
- Plus: $100/year vs. $120/monthly
If you’re sure you’ll keep the service long-term, annual billing saves you money.
3. Set a Calendar Reminder for Renewal
Even though subscriptions auto-renew, it’s smart to check in every 3–6 months. Set a reminder to review your plan and adjust as needed.
4. Keep Your Payment Method Updated
If your credit card expires or is canceled, Ring can’t charge you—and your subscription may lapse. Update your payment info in the app under “Payment Methods” to avoid interruptions.
5. Consider Family or Shared Plans
If multiple people use your Ring doorbell (e.g., roommates or family), make sure the account admin manages the subscription. You can share access without sharing payment responsibility.
Troubleshooting Common Issues
Sometimes, changing your subscription doesn’t go as planned. Here’s how to fix common problems:
“Manage Plan” Option Is Missing
- Make sure you’re logged into the correct account (admin account).
- Check if your device is eligible for a subscription (all Ring doorbells are).
- Update the Ring app to the latest version.
- Try accessing via the website instead of the app.
Plan Change Doesn’t Take Effect
- Restart the Ring app or refresh the webpage.
- Wait 5–10 minutes—changes sometimes take a moment to sync.
- Check your email for confirmation. If you don’t see it, the change may not have processed.
- Contact Ring support if the issue persists.
Billing Issues After Changing Plans
- Verify your payment method is valid and has sufficient funds.
- Check for pending charges in your bank or credit card statement.
- Look for prorated charges—if you upgrade mid-cycle, you may be charged a partial fee.
- Contact Ring billing support at support.ring.com.
Can’t Cancel Subscription
- Ensure you’re using the admin account.
- Try canceling via the website if the app isn’t working.
- Clear your browser cache or try a different browser.
- Reach out to Ring support for assistance.
When to Contact Ring Support
Most subscription changes are hassle-free, but if you run into persistent issues, don’t hesitate to get help. Contact Ring support when:
- You can’t access the “Manage Plan” option.
- Your plan change doesn’t reflect after 24 hours.
- You’re charged incorrectly.
- You need help understanding plan features.
You can reach Ring support via:
- Live chat on the Ring website
- Phone: 1-800-676-8381 (U.S.)
- Help Center: support.ring.com
Support is available 24/7, and agents are generally helpful with billing and subscription questions.
Final Thoughts: Take Control of Your Ring Subscription
Your Ring doorbell is a powerful tool for home security, but its full potential depends on the right subscription. Whether you’re upgrading for peace of mind, downgrading to save money, or canceling temporarily, knowing how to change your Ring doorbell subscription puts you in control.
The process is quick, flexible, and user-friendly—no contracts, no hidden fees, and no long waits. With just a few taps in the app or a few clicks on the website, you can adjust your plan to match your lifestyle and budget.
Remember to review your needs regularly, take advantage of annual discounts, and keep your account details up to date. And if you ever run into trouble, Ring’s support team is there to help.
By following this guide, you’re not just managing a subscription—you’re optimizing your home security strategy. So go ahead, make that change, and enjoy the confidence that comes with a smart, well-managed Ring system.