This guide walks you through how to change the cell number for the video doorbell so you never miss a visitor or alert. Whether you’ve switched carriers or got a new phone, we’ll show you how to update your contact details safely and correctly.
Key Takeaways
- Always use the official app: Most video doorbells require updates through their dedicated mobile app, not the device itself.
- Verify your new number: After changing your cell number, test the system by ringing the doorbell to confirm alerts come through.
- Check carrier compatibility: Ensure your new phone number is active and supports SMS and voice calls for full functionality.
- Update linked accounts: If your doorbell is connected to smart home platforms like Alexa or Google Home, update your number there too.
- Keep login credentials secure: Never share your app login details when updating personal information.
- Restart the device after changes: A quick reboot helps the system recognize the new number and sync properly.
- Contact support if stuck: If the number won’t update, reach out to the manufacturer’s customer service for model-specific help.
How to Change the Cell Number for the Video Doorbell
Changing the cell number for your video doorbell might sound complicated, but it’s actually a straightforward process—once you know where to look. Whether you’ve switched phone carriers, upgraded to a new device, or simply want to assign the doorbell alerts to a different family member, updating your contact information ensures you never miss a visitor, package delivery, or security alert.
In this comprehensive guide, we’ll walk you through how to change the cell number for the video doorbell step by step. We’ll cover popular brands like Ring, Nest, Arlo, and Eufy, explain why this update is important, and share troubleshooting tips if things don’t go as planned. By the end, you’ll be able to confidently manage your doorbell’s contact settings like a pro.
Why You Might Need to Change Your Cell Number
There are several common reasons why you’d want to update the cell number linked to your video doorbell:
Visual guide about How to Change the Cell Number for the Video Doorbell
Image source: nostrabet.com
- You got a new phone number: Whether due to a carrier switch, relocation, or personal preference, a new number means your doorbell alerts won’t reach you unless updated.
- Sharing access with family or roommates: You may want your spouse, partner, or housemate to receive alerts too.
- Security concerns: If your old number was compromised or you suspect unauthorized access, changing it improves your home security.
- Travel or temporary relocation: If you’re staying elsewhere for a while, forwarding alerts to a temporary number keeps you in the loop.
- Upgrading your plan: Some users switch to business lines or family plans and want to consolidate notifications.
No matter your reason, keeping your contact information current ensures your video doorbell works as intended—keeping your home safe and connected.
Before You Begin: What You’ll Need
Before diving into the steps, make sure you have the following ready:
- The official app for your doorbell: Downloaded and installed on your smartphone (e.g., Ring App, Google Home, Arlo, etc.).
- Your login credentials: Username and password for the app account linked to the doorbell.
- The new cell number: Active and able to receive calls and texts.
- Access to the old number (if possible): Some apps require verification via the old number before allowing changes.
- A stable Wi-Fi connection: Needed for the app to communicate with your doorbell.
- Your doorbell powered on: Ensure it’s connected and functioning before making changes.
Having these items ready will save time and prevent frustration during the update process.
Step-by-Step Guide: Changing the Cell Number
The exact steps may vary slightly depending on your doorbell brand, but the general process is similar across devices. Below, we’ll break it down by the most common brands, followed by universal tips.
For Ring Video Doorbells
Ring is one of the most popular video doorbell brands, and updating your cell number is done entirely through the Ring app.
Step 1: Open the Ring App
Launch the Ring app on your smartphone. Make sure you’re logged into the account associated with your doorbell.
Step 2: Go to Device Settings
Tap the three-line menu icon (☰) in the top-left corner. Select Devices, then choose your doorbell from the list.
Step 3: Access Linked Users
Scroll down and tap Linked Users. This shows all phone numbers and emails that receive alerts.
Step 4: Add or Edit a User
To add a new number, tap Add User. Enter the new cell number and assign permissions (e.g., view only, full control). To update an existing number, tap the user and select Edit, then change the phone number.
Step 5: Verify the New Number
Ring will send a verification code to the new number. Enter the code in the app to confirm. Once verified, the new number will start receiving alerts.
Step 6: Remove the Old Number (Optional)
If you no longer want the old number to receive alerts, go back to Linked Users and tap Remove next to it.
Step 7: Test the System
Ring your doorbell or trigger a motion alert. Check that the new number receives a call or notification.
Pro Tip: You can link up to 10 users on a Ring doorbell, so consider adding family members for shared access.
For Google Nest Doorbell
Nest doorbells use the Google Home app, and your contact info is tied to your Google account.
Step 1: Open the Google Home App
Launch the app and ensure you’re signed in with the Google account linked to your doorbell.
Step 2: Select Your Doorbell
Tap on your Nest doorbell from the home screen.
Step 3: Go to Settings
Tap the gear icon (⚙️) in the top-right corner to access device settings.
Step 4: Update Notification Settings
Tap Notifications, then Call notifications. Here, you’ll see the phone number currently set to receive calls.
Step 5: Change the Number
Tap the number and select Change. Enter the new cell number. Google will send a verification code to confirm.
Step 6: Save and Test
Once verified, save the changes. Test by ringing the doorbell to ensure the new number gets the call.
Note: If you use Google Assistant, make sure your new number is also updated in your Google Account under Personal info > Phone.
For Arlo Video Doorbells
Arlo doorbells are managed through the Arlo app, and notification settings are user-specific.
Step 1: Open the Arlo App
Log in with your Arlo account credentials.
Step 2: Go to Settings
Tap the profile icon or gear symbol to access account settings.
Step 3: Select Notification Settings
Choose Notification Settings or Alert Preferences.
Step 4: Update Phone Number
Tap on the current phone number and enter the new one. Confirm any verification prompts.
Step 5: Assign to Users (If Applicable)
If multiple users are set up, ensure the new number is assigned to the correct profile.
Step 6: Test Alerts
Trigger a motion event or ring the doorbell to confirm the new number receives alerts.
Tip: Arlo allows custom alert tones and schedules—adjust these after updating your number for better control.
For Eufy Video Doorbells
Eufy doorbells use the Eufy Security app, and contact updates are handled in the user profile.
Step 1: Open the Eufy Security App
Log in to your account.
Step 2: Go to Account Settings
Tap your profile picture or the menu icon, then select Account Settings.
Step 3: Edit Phone Number
Tap Phone Number and enter the new cell number. You may need to verify via SMS.
Step 4: Update Notification Preferences
Go to Device Settings > your doorbell > Notifications. Ensure the new number is selected for alerts.
Step 5: Save and Test
Save changes and test by ringing the doorbell.
Note: Eufy supports local storage, so even if the app is slow, your recordings are safe. Still, keep your contact info updated for real-time alerts.
Universal Tips for All Brands
No matter which doorbell you have, these best practices apply:
- Always verify the new number: Most apps require SMS or call verification to prevent unauthorized changes.
- Update all linked services: If your doorbell integrates with Alexa, Google Home, or IFTTT, check those platforms too.
- Use strong passwords: Protect your app account with a unique password and enable two-factor authentication if available.
- Keep the app updated: Outdated apps may have bugs that prevent number changes.
- Restart the doorbell: After updating, power-cycle the device by removing it from the mount or turning off the breaker for 10 seconds.
Troubleshooting Common Issues
Sometimes, changing your cell number doesn’t go smoothly. Here’s how to fix the most common problems:
Issue: Verification Code Not Received
If you’re not getting the SMS or call with the verification code:
- Check that the new number is active and has signal.
- Ensure your phone isn’t blocking unknown numbers or SMS.
- Try resending the code after a few minutes.
- Contact your carrier to confirm SMS services are enabled.
Issue: App Says “Number Already in Use”
This happens if the number is linked to another account.
- Log out of any other apps that might be using the number.
- Use the “Forgot Password” feature to reclaim the account.
- Contact customer support to unlink the number from the old account.
Issue: Alerts Still Go to the Old Number
If the old number still receives alerts:
- Double-check that you removed or updated the correct user.
- Ensure the new number was verified successfully.
- Restart both the app and the doorbell.
- Log out and back into the app to refresh the connection.
Issue: Doorbell Won’t Connect After Update
Sometimes changes disrupt the Wi-Fi connection.
- Reconnect the doorbell to Wi-Fi through the app.
- Move closer to the router during setup.
- Reset the doorbell to factory settings if needed (check the manual for instructions).
Security Considerations
Your video doorbell is a gateway to your home’s security, so updating your cell number isn’t just about convenience—it’s about safety.
- Never share your login: Only trusted individuals should have access to your app account.
- Monitor linked users: Regularly review who has access and remove inactive users.
- Enable two-factor authentication: Adds an extra layer of protection against unauthorized changes.
- Use a dedicated number if possible: Consider using a family or shared line for alerts instead of a personal number.
By keeping your contact information secure and up to date, you ensure that only the right people get alerts—and that your home stays protected.
When to Contact Customer Support
If you’ve followed all steps and still can’t change your cell number, it’s time to reach out for help. Contact customer support if:
- The app crashes or freezes during the update.
- You’re locked out of your account.
- The doorbell isn’t responding to any commands.
- You suspect unauthorized access to your device.
Most brands offer support via chat, email, or phone. Have your model number, app version, and account details ready to speed up the process.
Conclusion
Changing the cell number for your video doorbell is a simple but essential task that ensures you stay connected to your home’s security system. Whether you’re switching phones, sharing access, or improving safety, following the steps in this guide will help you update your contact information quickly and correctly.
Remember to use the official app, verify your new number, test the system, and keep your account secure. With the right approach, you’ll never miss a visitor, delivery, or alert again. Stay safe, stay connected, and enjoy the peace of mind that comes with a properly configured video doorbell.