Changing the network on a Ring Doorbell is essential when switching Wi-Fi networks or troubleshooting connectivity problems. This guide walks you through the entire process using the Ring app, ensuring a smooth transition with minimal downtime.
Key Takeaways
- Use the Ring app: All network changes must be done through the official Ring app—there’s no physical button or web interface.
- Stay within range: Keep your phone and doorbell close to the new Wi-Fi router during setup for a strong connection.
- Check Wi-Fi compatibility: Ring Doorbells work best on 2.4 GHz networks; 5 GHz is only supported on newer models like Ring Video Doorbell Pro and Ring Doorbell Elite.
- Restart after changes: Power cycle your doorbell after updating the network to ensure it connects properly.
- Update firmware: Ensure your device has the latest firmware for optimal performance and security.
- Troubleshoot signal issues: Use the Signal Strength tool in the app to find the best placement or consider a Wi-Fi extender.
- Keep credentials handy: Have your new Wi-Fi name (SSID) and password ready before starting the process.
How to Change the Network on a Ring Doorbell
If you’ve moved to a new home, upgraded your router, or changed your Wi-Fi password, you’ll need to update the network settings on your Ring Doorbell. Don’t worry—it’s not complicated. With the right steps and a little patience, you can reconnect your doorbell to a new network in under 15 minutes.
In this guide, we’ll walk you through the entire process of changing the network on your Ring Doorbell. Whether you have a Ring Video Doorbell, Ring Doorbell 2, Ring Doorbell 3, Ring Doorbell 4, Ring Doorbell Pro, or Ring Doorbell Elite, the steps are similar. We’ll cover everything from preparation to troubleshooting, so you can get your smart doorbell back online quickly and securely.
By the end of this article, you’ll know how to:
– Prepare your device and network for reconnection
– Use the Ring app to switch Wi-Fi networks
– Troubleshoot common connection issues
– Optimize your doorbell’s signal strength
Let’s get started.
Why You Might Need to Change the Network
There are several common reasons why you’d want to change the network on your Ring Doorbell:
– Moving to a new home: Your new house likely has a different Wi-Fi network.
– Router upgrade: New routers often come with new network names and passwords.
– Wi-Fi password change: For security, you may have updated your password.
– Switching internet providers: A new ISP means a new network setup.
– Network performance issues: You might want to connect to a stronger or less congested network.
Whatever the reason, the process is straightforward. The key is using the Ring app correctly and ensuring your doorbell can communicate with your new router.
Before You Begin: Preparation Checklist
Before diving into the steps, make sure you’re fully prepared. A little prep can save you time and frustration.
Gather Your Information
You’ll need:
– The name (SSID) of your new Wi-Fi network
– The Wi-Fi password (case-sensitive)
– Your Ring account login details
– A smartphone or tablet with the Ring app installed
Check Your Wi-Fi Network
Ring Doorbells are designed to work best on 2.4 GHz networks. While some newer models (like the Ring Doorbell Pro and Ring Doorbell Elite) support 5 GHz, most standard models only connect to 2.4 GHz.
To check:
– Open your phone’s Wi-Fi settings
– Look at the network name—some routers label 2.4 GHz and 5 GHz separately (e.g., “HomeWiFi_2.4G” and “HomeWiFi_5G”)
– If your router uses a single network name for both bands, ensure 2.4 GHz is enabled
If you’re unsure, log into your router’s admin panel (usually via a web browser) and check the wireless settings.
Ensure Strong Signal Strength
Your doorbell needs a strong Wi-Fi signal to function properly. If it’s too far from the router, consider:
– Moving the router closer
– Using a Wi-Fi extender or mesh system
– Repositioning the doorbell (if possible)
You can test signal strength later using the Ring app’s built-in tool.
Update the Ring App and Firmware
Make sure your Ring app is up to date:
– Go to your app store (Google Play or Apple App Store)
– Search for “Ring” and update if needed
Also, check if your doorbell has the latest firmware:
– Open the Ring app
– Tap the three-line menu (☰) > Devices
– Select your doorbell
– Scroll down to “Device Health” > “Firmware Version”
– If an update is available, the app will prompt you
Updating ensures compatibility and security.
Charge or Power Your Doorbell
If your Ring Doorbell is battery-powered, make sure it’s charged. A low battery can cause connection issues during setup.
For wired models, ensure the power supply is stable. If you’ve recently installed it, double-check the wiring.
Step-by-Step: How to Change the Network on a Ring Doorbell
Now that you’re prepared, let’s walk through the actual process. We’ll use the Ring app, which is the only way to change your doorbell’s network settings.
Step 1: Open the Ring App
Launch the Ring app on your smartphone or tablet. Make sure you’re logged into the correct Ring account associated with your doorbell.
Step 2: Access Device Settings
– Tap the three-line menu (☰) in the top-left corner
– Select “Devices”
– Find and tap on your doorbell from the list
Step 3: Go to Device Health
On your doorbell’s device page, scroll down and tap “Device Health.” This section shows connection status, battery level, and signal strength.
Step 4: Select “Change Wi-Fi Network”
In the Device Health menu, look for the option labeled “Change Wi-Fi Network” or “Reconnect to Wi-Fi.” Tap it.
> Note: If you don’t see this option, your doorbell may already be offline. In that case, go to “Device Health” and tap “Offline” to start reconnection.
Step 5: Put Your Doorbell in Setup Mode
The app will prompt you to put your doorbell into setup mode. Here’s how:
– For battery-powered models: Press and hold the orange button on the back of the doorbell for 10–15 seconds until the light ring flashes white.
– For wired models: You may need to remove the faceplate and press the setup button, or simply wait for the app to detect it.
Once in setup mode, the app will search for the doorbell.
Step 6: Connect to the Doorbell’s Temporary Network
Your phone will temporarily disconnect from your home Wi-Fi and connect to the doorbell’s own network (e.g., “Ring-XXXX”).
– Go to your phone’s Wi-Fi settings
– Look for a network starting with “Ring-”
– Connect to it (no password required)
Return to the Ring app. It should now detect the doorbell.
Step 7: Select Your New Wi-Fi Network
The app will show a list of available Wi-Fi networks. Select your new network from the list.
If your network doesn’t appear:
– Make sure it’s broadcasting (not hidden)
– Move closer to the router
– Ensure your phone is still connected to the doorbell’s network
Step 8: Enter the Wi-Fi Password
Type in the password for your new Wi-Fi network. Be careful—passwords are case-sensitive.
> Tip: Use copy-paste if you have the password saved elsewhere, but double-check for extra spaces.
Step 9: Wait for Connection
The app will send the network details to your doorbell. This may take 30–60 seconds. The light ring on the doorbell will flash white during this process.
Once connected, the light will turn solid white, and the app will confirm success.
Step 10: Test the Connection
Go back to the Device Health section and check:
– Signal strength (should be “Good” or “Excellent”)
– Connection status (should show “Online”)
– Last activity (should update within a few minutes)
Try triggering the doorbell or checking live view to confirm everything works.
Troubleshooting Common Issues
Even with careful steps, things can go wrong. Here’s how to fix the most common problems.
Doorbell Won’t Enter Setup Mode
– For battery models: Make sure the battery is charged. Press and hold the orange button firmly for at least 10 seconds.
– For wired models: Check the power supply. If the light doesn’t flash, the doorbell may not be getting enough power.
– Try removing and reinserting the battery or faceplate.
App Can’t Find the Doorbell
– Ensure your phone is connected to the doorbell’s network (“Ring-XXXX”)
– Restart the Ring app
– Turn airplane mode on and off to reset your phone’s Wi-Fi
– Move closer to the doorbell
Incorrect Password or Network Name
– Double-check the SSID and password
– Avoid special characters if possible (some older routers have issues)
– Try retyping the password manually
Weak Signal After Reconnection
– Use the Signal Strength tool in Device Health
– If it’s “Poor” or “Fair,” consider:
– Moving the router
– Adding a Wi-Fi extender
– Repositioning the doorbell (if adjustable)
> Tip: Ring recommends a signal strength of at least -70 dBm for reliable performance.
Doorbell Goes Offline Frequently
This could be due to:
– Interference from other devices (microwaves, cordless phones)
– Network congestion
– Router settings (e.g., short DHCP lease time)
Solutions:
– Change your router’s channel (use 1, 6, or 11 for 2.4 GHz)
– Set a static IP for your doorbell in the router settings
– Reboot your router
App Crashes or Freezes
– Close and reopen the app
– Restart your phone
– Reinstall the Ring app if needed
Tips for a Stronger Connection
A strong Wi-Fi signal is crucial for video quality, motion alerts, and two-way audio. Here are some tips to optimize your setup:
Use a Wi-Fi Extender
If your doorbell is far from the router, a Wi-Fi extender can boost the signal. Place it halfway between the router and the doorbell.
> Recommended: Ring Chime Pro (also acts as a Wi-Fi extender and doorbell chime)
Choose the Right Channel
Wi-Fi channels can get crowded. Use a Wi-Fi analyzer app (like NetSpot or Wi-Fi Analyzer) to find the least congested channel and set your router to use it.
Reduce Interference
Keep your doorbell away from:
– Metal objects
– Thick walls
– Electronic devices (TVs, speakers)
Update Router Firmware
Outdated router firmware can cause compatibility issues. Check your router manufacturer’s website for updates.
Use a Dedicated Network
If you have many smart devices, consider setting up a separate 2.4 GHz network just for IoT devices like your doorbell. This reduces congestion.
Advanced: Using the Ring Chime Pro
The Ring Chime Pro is more than just a chime—it’s a Wi-Fi extender designed specifically for Ring devices.
Benefits
– Extends Wi-Fi range to your doorbell
– Improves signal strength
– Acts as a doorbell chime (no wiring needed)
How to Set It Up
1. Plug the Chime Pro into a power outlet near your doorbell
2. Open the Ring app
3. Go to “Set Up a Device” > “Chime Pro”
4. Follow the on-screen instructions
5. Once connected, your doorbell will use the Chime Pro as a bridge to your router
This is especially helpful for homes with thick walls or large layouts.
Security Considerations
When changing your network, keep security in mind:
Use a Strong Wi-Fi Password
Avoid common passwords like “password123.” Use a mix of letters, numbers, and symbols.
Enable WPA2 or WPA3 Encryption
Check your router settings to ensure you’re using WPA2 or WPA3 (not WEP, which is outdated and insecure).
Change Default Router Login
Many routers come with default admin passwords (like “admin”). Change this to prevent unauthorized access.
Regularly Update Devices
Keep your Ring app, doorbell firmware, and router firmware updated to protect against vulnerabilities.
When to Contact Ring Support
If you’ve tried all troubleshooting steps and your doorbell still won’t connect, it’s time to contact Ring Support.
How to Reach Them
– In-app: Tap the menu (☰) > Help > Contact Us
– Phone: 1-800-656-1918 (US)
– Online: support.ring.com
What to Have Ready
– Your Ring account email
– Doorbell model and serial number (found in Device Health)
– Description of the issue and steps you’ve tried
Ring’s support team is generally responsive and can help with advanced diagnostics.
Conclusion
Changing the network on your Ring Doorbell doesn’t have to be stressful. With the right preparation and a clear step-by-step process, you can reconnect your device quickly and securely. Remember to use the Ring app, stay close to your router during setup, and check signal strength afterward.
Whether you’re moving, upgrading your internet, or just troubleshooting, this guide has you covered. Keep your doorbell online, your home secure, and your smart features working smoothly.
By following these instructions, you’ll ensure your Ring Doorbell stays connected to the best possible network—giving you peace of mind and reliable performance year-round.