This guide walks you through the process of how to change wifi info for Ring Doorbell, whether you’ve moved, upgraded your router, or simply need to reconnect. Follow our simple steps to update your network settings and ensure your doorbell stays online and secure.
Key Takeaways
- Use the Ring app to update wifi settings: The Ring mobile app is the primary tool for changing your doorbell’s wifi network. Make sure it’s updated and you’re logged in.
- Ensure your new network is 2.4 GHz compatible: Most Ring doorbells only support 2.4 GHz networks, not 5 GHz. Check your router settings if needed.
- Keep your doorbell charged or powered during setup: A low battery can interrupt the setup process. Use a wired connection or ensure the battery is fully charged.
- Reconnect via Device Health: After changing wifi, go to Device Health in the app to confirm connection and signal strength.
- Reset the doorbell if necessary: If the doorbell won’t connect, a factory reset may be required before reconfiguring wifi.
- Test motion and live view after setup: Always verify that notifications, video, and two-way audio are working properly.
- Contact Ring support if issues persist: If you can’t connect after troubleshooting, reach out to Ring customer service for help.
How to Change Wifi Info for Ring Doorbell: A Complete Step-by-Step Guide
So, you’ve moved to a new home, upgraded your internet plan, or your wifi network has changed—and now your Ring Doorbell isn’t connecting. Don’t worry! Changing the wifi info for your Ring Doorbell is easier than you might think. Whether you have a Ring Video Doorbell, Ring Doorbell 2, Ring Doorbell Pro, or any other model, the process is similar. In this guide, we’ll walk you through everything you need to know to update your wifi settings and get your smart doorbell back online.
This guide is perfect for homeowners, renters, or anyone who wants to keep their Ring Doorbell functioning smoothly. We’ll cover the tools you need, step-by-step instructions, troubleshooting tips, and answers to common questions. By the end, you’ll know exactly how to change wifi info for Ring Doorbell—no tech degree required.
Why You Might Need to Change Your Ring Doorbell’s Wifi
There are several reasons why you might need to update the wifi information on your Ring Doorbell:
Visual guide about How to Change Wifi Info for Ring Doorbell
Image source: smarthomefreak.com
- Moving to a new location: If you’ve moved houses or apartments, your old wifi network won’t be available, so you’ll need to connect to a new one.
- Router upgrade or replacement: Upgrading to a new router often means a new network name (SSID) or password.
- Network changes: Your internet provider may have changed your network settings, or you may have renamed your wifi network for security reasons.
- Connection issues: If your doorbell keeps disconnecting, reconfiguring the wifi settings can help stabilize the connection.
- Adding a mesh network or extender: If you’ve installed a wifi extender or mesh system, your doorbell may need to reconnect to the new network.
No matter the reason, the process remains largely the same. The key is using the Ring app and following the setup steps carefully.
What You’ll Need Before You Begin
Before you start changing the wifi info for your Ring Doorbell, make sure you have the following:
- A smartphone or tablet with the Ring app installed: Download the free Ring app from the App Store (iOS) or Google Play (Android) if you don’t already have it.
- Your new wifi network name (SSID) and password: Have this information ready. You’ll need to enter it during setup.
- A fully charged Ring Doorbell or a wired power source: If your doorbell is battery-powered, make sure it’s charged. For wired models, ensure the power is connected.
- Access to your router (optional): If your new network uses 5 GHz only, you may need to enable 2.4 GHz or create a separate 2.4 GHz network.
- A stable internet connection: Your phone should be connected to the same wifi network you want to assign to the doorbell.
Having these items ready will make the process faster and reduce the chance of errors.
Step-by-Step: How to Change Wifi Info for Ring Doorbell
Now that you’re prepared, let’s dive into the actual process. Follow these steps to update your Ring Doorbell’s wifi settings using the Ring app.
Step 1: Open the Ring App and Log In
Start by opening the Ring app on your smartphone or tablet. If you’re not already logged in, enter your email and password to access your account. Make sure you’re using the same account that was used to set up the doorbell originally.
If you’ve forgotten your login details, use the “Forgot Password” option to reset them. You’ll receive a reset link via email.
Step 2: Select Your Doorbell from the Dashboard
Once logged in, you’ll see the Ring dashboard. This shows all your Ring devices, including doorbells, cameras, and alarms. Tap on the doorbell you want to update.
If you have multiple Ring devices, make sure you select the correct one. Look for the device name and location to confirm.
Step 3: Go to Device Settings
After selecting your doorbell, tap the gear icon (⚙️) in the top-right corner of the screen. This opens the Device Settings menu.
Here, you’ll find options for motion settings, alerts, video quality, and more. We’re interested in the wifi settings, so keep scrolling.
Step 4: Access Device Health
In the Device Settings menu, look for “Device Health.” Tap on it to open a new screen that shows your doorbell’s current status, including battery level, wifi signal strength, and connection status.
This is also where you’ll find the option to change your wifi network. Look for a button or link labeled “Change WiFi Network” or “Reconnect to WiFi.”
Step 5: Start the Wifi Setup Process
Tap “Change WiFi Network.” The app will guide you through the reconnection process. You’ll be asked to confirm that your doorbell is powered on and within range of your wifi router.
The app may also ask you to press the orange button on the back of your Ring Doorbell (for battery models) or the setup button (for wired models). This puts the doorbell into setup mode.
Tip: For battery-powered models, remove the battery, wait 10 seconds, reinsert it, and then press the orange button. For wired models, press and hold the setup button for 5–10 seconds until the light ring flashes.
Step 6: Connect Your Phone to the Doorbell’s Temporary Network
Once the doorbell is in setup mode, it will create a temporary wifi network (usually named something like “Ring-XXXX”). Your phone will prompt you to connect to this network.
Go to your phone’s wifi settings, find the Ring network, and connect to it. You may need to enter a password—this is usually provided in the Ring app or on the doorbell’s packaging.
Important: After connecting, return to the Ring app. The app will detect the connection and proceed to the next step.
Step 7: Select Your New Wifi Network
The app will now scan for available wifi networks. Select your new network from the list. If your network doesn’t appear, make sure it’s broadcasting and that your phone is close to the router.
Note: Most Ring doorbells only support 2.4 GHz networks. If your router broadcasts both 2.4 GHz and 5 GHz under the same name, you may need to temporarily separate them or ensure the 2.4 GHz band is enabled.
Step 8: Enter Your Wifi Password
Type in your wifi password carefully. Make sure there are no typos—passwords are case-sensitive. If you’re unsure, check your router or ask your internet provider.
The app will attempt to connect your doorbell to the new network. This may take a minute or two.
Step 9: Confirm Connection and Test
Once connected, the app will show a success message. Return to the Device Health screen to check the wifi signal strength. A strong signal (green or full bars) means your doorbell is well-connected.
Test the doorbell by pressing the button or triggering motion. Check that you receive notifications, can view live video, and use two-way audio.
Troubleshooting Common Issues
Even with careful steps, you might run into problems. Here are some common issues and how to fix them.
Issue 1: Doorbell Won’t Connect to New Wifi
If your doorbell fails to connect, try the following:
- Check network compatibility: Confirm your network is 2.4 GHz. Ring doorbells do not support 5 GHz-only networks.
- Move closer to the router: Weak signal can prevent connection. Try moving the doorbell closer during setup.
- Restart your router: Turn off your router for 30 seconds, then turn it back on. This can resolve temporary network glitches.
- Reset the doorbell: If all else fails, perform a factory reset. For battery models, remove the battery, hold the orange button for 15 seconds, then reinsert. For wired models, hold the setup button for 20 seconds.
Issue 2: App Can’t Find the Doorbell’s Network
If your phone doesn’t detect the Ring-XXXX network:
- Ensure the doorbell is in setup mode: The light should be flashing. If not, press the setup button again.
- Turn off mobile data: Sometimes mobile data interferes with wifi setup. Turn it off in your phone settings.
- Restart your phone: A quick reboot can refresh network settings.
Issue 3: Weak Wifi Signal After Setup
If your doorbell connects but has a weak signal:
- Reposition your router: Move it closer to the doorbell or remove obstacles like walls or metal objects.
- Use a wifi extender: A Ring-approved extender can boost signal to your doorbell.
- Switch to a wired power source: Battery-powered doorbells may reduce transmission power to save energy. Wired models often have stronger signals.
Issue 4: Doorbell Disconnects Frequently
Frequent disconnections can be frustrating. Try these fixes:
- Update the Ring app and firmware: Make sure both are up to date. Go to Device Health > Firmware Version to check.
- Reduce interference: Microwaves, cordless phones, and other devices can interfere with 2.4 GHz signals. Keep them away from the router and doorbell.
- Limit connected devices: Too many devices on your network can slow it down. Disconnect unused devices.
Tips for a Smooth Wifi Update
To make the process as smooth as possible, keep these tips in mind:
- Do it during the day: Natural light helps you see the doorbell’s lights and buttons clearly.
- Have a helper: If your doorbell is high up, have someone hold the ladder while you work on the app.
- Write down your wifi password: Keep it handy to avoid mistakes.
- Update your app regularly: New versions often include bug fixes and improved setup processes.
- Test immediately: Don’t wait days to test your doorbell. Check it right after setup.
When to Contact Ring Support
Most wifi issues can be resolved with the steps above. However, if you’ve tried everything and your doorbell still won’t connect, it’s time to contact Ring support.
You can reach them via:
- Ring Help Center: Visit support.ring.com for articles and live chat.
- Phone support: Call 1-800-656-1918 (US) during business hours.
- Community forums: Ask other Ring users for advice on the Ring Community page.
Have your device model, serial number, and a description of the issue ready when you contact support.
Conclusion
Changing the wifi info for your Ring Doorbell doesn’t have to be stressful. With the right preparation and a clear step-by-step approach, you can update your network settings in just a few minutes. Whether you’re moving, upgrading your internet, or fixing a connection issue, this guide has you covered.
Remember to use the Ring app, ensure your network is 2.4 GHz compatible, and test your doorbell after setup. If you run into problems, don’t hesitate to troubleshoot or reach out to Ring support.
By keeping your Ring Doorbell connected to a strong, reliable wifi network, you’ll enjoy peace of mind knowing your home is secure and your smart doorbell is always ready to alert you.