This guide walks you through how to change WiFi on Ring Doorbell Pro quickly and safely. Whether you’ve moved, upgraded your network, or are troubleshooting connectivity, we’ll help you reconnect your doorbell with confidence.
Key Takeaways
- Use the Ring app for all WiFi changes: The Ring mobile app is the only official way to update your doorbell’s WiFi settings—no physical buttons or web portals required.
- Ensure 2.4 GHz network compatibility: Ring Doorbell Pro only works with 2.4 GHz WiFi networks; 5 GHz networks won’t connect even if they’re from the same router.
- Keep your doorbell powered during setup: A stable power supply is essential—use the included transformer or hardwired connection to avoid interruptions.
- Reconnect within 3 minutes of removing power: After restarting your doorbell, you have a short window to complete the setup process before it times out.
- Test signal strength before finalizing: Use the app’s signal strength indicator to confirm your doorbell has a strong connection to avoid future dropouts.
- Factory reset if standard steps fail: If your doorbell won’t reconnect, a factory reset clears all settings and allows a fresh start.
- Update firmware regularly: Keeping your Ring device updated ensures compatibility with new WiFi standards and improves security.
How to Change WiFi on Ring Doorbell Pro: A Complete Step-by-Step Guide
If you’ve recently moved, upgraded your internet plan, or changed your WiFi network name (SSID) or password, you’ll need to update your Ring Doorbell Pro to stay connected. Fortunately, changing the WiFi on your Ring Doorbell Pro is straightforward—but it does require following the correct steps to avoid connection issues.
In this guide, we’ll walk you through the entire process of updating your Ring Doorbell Pro’s WiFi settings using the Ring app. You’ll learn how to prepare your network, safely disconnect and reconnect your device, troubleshoot common problems, and ensure a strong, stable connection. Whether you’re a first-time Ring user or just need a refresher, this guide will help you get your doorbell back online quickly and reliably.
By the end of this article, you’ll know exactly how to change WiFi on Ring Doorbell Pro—without calling tech support or risking a failed setup.
Why You Might Need to Change Your Ring Doorbell Pro’s WiFi
There are several common reasons why you might need to update your Ring Doorbell Pro’s WiFi settings:
- Moving to a new home: Your new house likely has a different router and network name.
- Changing your internet provider: A new ISP often means a new router and WiFi credentials.
- Upgrading your router: Newer routers may have different settings or dual-band configurations.
- Changing your WiFi password or network name: For security or personal preference, you may have updated your SSID or password.
- Experiencing connectivity issues: Weak signals or frequent disconnections may require reconnecting to a stronger network.
No matter the reason, the process remains the same: use the Ring app to remove the old network and connect to the new one. Let’s get started.
Before You Begin: What You’ll Need
Before changing your WiFi settings, make sure you have the following:
- A smartphone or tablet with the Ring app installed: Download it from the App Store (iOS) or Google Play (Android) if you haven’t already.
- Your new WiFi network name (SSID) and password: Double-check these details to avoid typos.
- Access to your Ring Doorbell Pro: You’ll need to physically interact with the device during setup.
- A stable power source: Your doorbell must remain powered throughout the process. If it’s hardwired, ensure the transformer is working. If battery-powered, make sure the battery is charged.
- Your Ring account login: You’ll need to sign in to your Ring account in the app.
Having these items ready will help the process go smoothly and reduce the chance of errors.
Step 1: Open the Ring App and Locate Your Device
The first step in changing your WiFi is accessing your Ring Doorbell Pro through the Ring app.
Launch the Ring App
Open the Ring app on your smartphone or tablet. If you’re not already signed in, enter your email and password to log in to your Ring account.
Visual guide about How to Change Wifi on Ring Doorbell Pro
Image source: storables.com
Navigate to Device Settings
Once logged in, you’ll see a dashboard with all your Ring devices. Tap on your Ring Doorbell Pro to open its live view or settings menu.
Access Device Health
From the device screen, tap the gear icon (⚙️) in the top-right corner to open Device Settings. Then, scroll down and select Device Health.
Check Current WiFi Connection
In the Device Health section, you’ll see information about your doorbell’s current WiFi network, signal strength, and power status. This is a good time to note your current network name—just in case you need to revert later.
Step 2: Remove the Current WiFi Network
To connect to a new WiFi network, you must first disconnect from the current one.
Select “Change WiFi Network”
In the Device Health menu, tap Change WiFi Network. The app will warn you that this will temporarily disconnect your doorbell from the internet.
Confirm the Action
Tap Continue to proceed. The app will begin preparing your doorbell for the new setup process.
Wait for the Doorbell to Enter Setup Mode
Your Ring Doorbell Pro will now restart and enter setup mode. You’ll hear a voice prompt from the doorbell saying, “Welcome to Ring. To get started, open the Ring app.” This confirms it’s ready for a new WiFi connection.
Step 3: Connect to the New WiFi Network
Now it’s time to connect your doorbell to the new WiFi network.
Select Your New Network
In the Ring app, you’ll see a list of available WiFi networks. Look for your new network name (SSID). If you don’t see it, make sure your phone is connected to the same 2.4 GHz network and that the router is broadcasting the SSID.
Enter the WiFi Password
Tap on your new network and enter the password when prompted. Be careful with capitalization and special characters—passwords are case-sensitive.
Wait for Connection
The app will attempt to connect your doorbell to the new network. This may take 30–60 seconds. You’ll see a progress bar and status messages like “Connecting…” or “Almost done.”
Confirm Successful Connection
Once connected, the app will display a success message. Your doorbell will also announce, “Setup complete. You’re all set!” This means the WiFi change was successful.
Step 4: Test the Connection and Signal Strength
After changing the WiFi, it’s important to verify that your doorbell is working properly.
Check Live View
Return to the main device screen in the Ring app and tap Live View. If the video loads within a few seconds, your connection is strong.
Review Signal Strength
Go back to Device Health and check the WiFi signal strength. It should show “Good” or “Excellent.” If it shows “Poor” or “Fair,” you may need to adjust your router’s location or use a WiFi extender.
Test Motion and Doorbell Alerts
Walk in front of the doorbell to trigger motion detection. You should receive a notification on your phone. Then, press the doorbell button to test the chime and notification.
Step 5: Update Firmware (If Needed)
Ring occasionally releases firmware updates that improve performance and security.
Check for Updates
In the Device Health section, look for a “Firmware” entry. If an update is available, the app will prompt you to install it.
Install the Update
Tap Update Now and wait for the process to complete. Do not disconnect power during this time. The doorbell will restart automatically when done.
Verify the Update
After the update, check the firmware version in Device Health to confirm it’s current.
Troubleshooting Common WiFi Issues
Even with careful steps, you might run into problems. Here’s how to fix the most common issues.
Doorbell Won’t Connect to New WiFi
If your doorbell fails to connect, double-check the following:
- You’re using a 2.4 GHz network (not 5 GHz).
- The password is correct and doesn’t contain unsupported characters.
- Your router isn’t blocking the device (check MAC filtering settings).
- The doorbell is within range of the router (ideally within 30–50 feet).
If the issue persists, try restarting your router and repeating the setup process.
Weak or Unstable Signal
A weak signal can cause video lag or disconnections. To improve it:
- Move your router closer to the doorbell.
- Use a WiFi extender or mesh network system.
- Avoid placing the router near metal objects, microwaves, or thick walls.
- Switch to a less congested WiFi channel (use your router’s admin panel to change it).
Doorbell Keeps Disconnecting
Frequent disconnections may be due to:
- Power issues—ensure the transformer is providing at least 16–24 volts.
- Network congestion—too many devices on the same network.
- Outdated firmware—update your doorbell and router firmware.
- Router reboots—some routers restart nightly, which can disrupt Ring devices.
Consider setting a static IP for your doorbell in your router settings to prevent IP conflicts.
App Says “Device Offline”
If your doorbell shows as offline after changing WiFi:
- Wait 5–10 minutes—sometimes the app takes time to refresh.
- Restart the Ring app and your phone.
- Check if the doorbell is receiving power (listen for the startup chime).
- Re-run the WiFi setup process from the beginning.
Forgot Your WiFi Password
If you don’t remember your new WiFi password:
- Check your router’s admin page (usually accessible via 192.168.1.1 or 192.168.0.1).
- Look for a sticker on the router with the default password.
- Use another device already connected to the network to view the password in network settings.
When to Perform a Factory Reset
If standard troubleshooting doesn’t work, a factory reset may be necessary.
What Is a Factory Reset?
A factory reset erases all settings on your Ring Doorbell Pro, including WiFi credentials, motion zones, and device name. It returns the device to its original out-of-box state.
How to Factory Reset Ring Doorbell Pro
Follow these steps:
- Remove the doorbell from its mount by loosening the security screw at the bottom.
- Press and hold the orange button on the back of the device for 15–20 seconds.
- Release the button when the light ring turns solid white.
- Wait for the doorbell to restart and announce, “Welcome to Ring.”
- Reconnect it to your WiFi using the Ring app as described above.
When to Use a Factory Reset
Only perform a factory reset if:
- The doorbell won’t connect to any WiFi network.
- The app shows persistent errors during setup.
- You’re transferring ownership of the device.
- All other troubleshooting steps have failed.
Tips for a Stronger WiFi Connection
To keep your Ring Doorbell Pro online and responsive, follow these best practices:
- Use a dedicated 2.4 GHz network: If your router supports dual-band, create a separate 2.4 GHz network just for IoT devices like Ring.
- Place your router centrally: Avoid basements or attics. A central location improves coverage.
- Upgrade your router: Older routers may not support modern security protocols or have weak signals.
- Use a WiFi extender: If your doorbell is far from the router, a extender can boost the signal.
- Avoid interference: Keep the router away from cordless phones, baby monitors, and metal objects.
- Schedule router reboots wisely: Avoid rebooting during peak usage times.
Conclusion
Changing the WiFi on your Ring Doorbell Pro doesn’t have to be complicated. By using the Ring app and following the steps in this guide, you can seamlessly switch to a new network—whether you’ve moved, upgraded your internet, or just need better performance.
Remember to always use a 2.4 GHz network, keep your doorbell powered, and test the connection after setup. If you run into issues, troubleshooting steps like checking signal strength, restarting your router, or performing a factory reset can resolve most problems.
With a strong WiFi connection, your Ring Doorbell Pro will continue to deliver reliable video, instant alerts, and peace of mind. Now that you know how to change WiFi on Ring Doorbell Pro, you can confidently manage your smart home security from anywhere.