Changing the WiFi on your Ring Video Doorbell Pro is simple with the Ring app. This guide walks you through disconnecting, reconnecting, and troubleshooting your device for a stable connection.
Key Takeaways
- Use the Ring app: All WiFi changes must be done through the official Ring app, not your phone’s settings.
- Ensure strong signal: Place your doorbell within range of your router or use a WiFi extender for better coverage.
- Restart devices: Power cycle your router and doorbell before starting to avoid connection glitches.
- Check network compatibility: Ring Doorbell Pro supports 2.4 GHz networks only—5 GHz networks won’t work.
- Update firmware: Keep your device updated to prevent bugs during setup.
- Reconnect properly: Follow each step carefully to avoid losing video or motion alerts.
- Troubleshoot common issues: If connection fails, reset the doorbell or contact Ring support.
How to Change WiFi on Ring Video Doorbell Pro
If you’ve moved to a new home, upgraded your internet plan, or just need to switch to a different WiFi network, changing the WiFi on your Ring Video Doorbell Pro is essential. Without a proper connection, you’ll miss motion alerts, live video feeds, and two-way audio—features that make your doorbell so valuable for home security.
The good news? It’s not complicated. With the right steps and a little patience, you can update your WiFi settings in under 15 minutes. This guide will walk you through the entire process, from preparing your devices to confirming a successful connection. We’ll also cover common pitfalls and how to fix them, so you won’t be left staring at a disconnected doorbell.
Whether you’re a tech beginner or a smart home pro, this guide is designed to be clear, friendly, and easy to follow. Let’s get your Ring Doorbell Pro back online and working like new.
Why You Might Need to Change Your WiFi
Visual guide about How to Change Wifi on Ring Video Doorbell Pro
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There are several reasons you might need to change the WiFi network your Ring Video Doorbell Pro is connected to. Understanding these can help you decide when it’s time to make the switch.
First, moving to a new home is the most common reason. Your old WiFi network won’t be available, so you’ll need to connect your doorbell to your new router. Even if you bring the same internet provider, the network name (SSID) and password might change.
Second, upgrading your internet service often means getting a new router or modem. Even if you keep the same network name, the doorbell may not automatically reconnect to the new hardware. A manual update ensures a stable link.
Third, you might be switching to a stronger or more secure network. For example, if you’ve added a mesh WiFi system or a dedicated guest network for smart devices, you’ll want your doorbell on the best possible signal.
Lastly, fixing connectivity issues is another reason. If your doorbell frequently goes offline, drops video, or has delayed alerts, reconnecting to WiFi can refresh the connection and improve performance.
No matter your reason, the process is the same. Let’s dive into how to do it step by step.
What You’ll Need Before You Start
Before changing the WiFi on your Ring Video Doorbell Pro, gather a few things to make the process smooth and stress-free.
First, make sure you have the Ring app installed on your smartphone or tablet. It’s available for free on the Apple App Store and Google Play Store. You’ll need to log in with your Ring account—the same one used to set up the doorbell.
Next, have your new WiFi network name (SSID) and password ready. Double-check the spelling and capitalization. Even a small typo can prevent connection.
You’ll also need access to your router. If you’re near your doorbell, you might need to bring your phone close to the router to ensure a strong signal during setup.
It’s also smart to charge your phone or keep it plugged in. The setup process can take 10–15 minutes, and you don’t want your phone dying mid-process.
Finally, if you’ve had connection problems before, consider restarting your router and doorbell before starting. Turn off your router for 30 seconds, then turn it back on. For the doorbell, remove it from the mounting bracket, wait 10 seconds, and reattach it. This resets the internal electronics and clears minor glitches.
Step-by-Step Guide to Changing WiFi on Ring Doorbell Pro
Now that you’re prepared, let’s walk through the actual process of changing the WiFi network on your Ring Video Doorbell Pro. Follow these steps carefully to avoid mistakes.
Step 1: Open the Ring App
Launch the Ring app on your smartphone or tablet. Make sure you’re logged into the account that owns the doorbell. If you have multiple devices, select the Ring Video Doorbell Pro from your device list.
Once you’re on the device dashboard, tap the gear icon (settings) in the top right corner. This opens the device settings menu.
Step 2: Navigate to Device Health
In the settings menu, scroll down and tap on Device Health. This section shows your doorbell’s current status, including battery level, signal strength, and network connection.
Look for the WiFi Signal indicator. If it shows “Poor” or “Fair,” you may want to improve your signal before proceeding. But don’t worry—you can still change the network even with a weak signal.
Step 3: Select “Change WiFi Network”
In the Device Health screen, tap on Change WiFi Network. The app will prompt you to confirm that you want to disconnect from the current network. Tap Continue.
At this point, your doorbell will go offline temporarily. This is normal. The app will now guide you through connecting to a new network.
Step 4: Put Your Doorbell in Setup Mode
To connect to a new WiFi network, your doorbell needs to enter setup mode. Here’s how:
1. Remove the doorbell from its mounting bracket by loosening the security screw at the bottom.
2. Press and hold the orange button on the back of the doorbell for about 10 seconds.
3. You’ll hear a chime, and the LED ring on the front will flash white.
This means the doorbell is in setup mode and ready to connect to a new network.
Step 5: Connect Your Phone to the Doorbell’s Temporary Network
Once in setup mode, your doorbell creates a temporary WiFi network. Your phone needs to connect to this network to send the new WiFi details.
Go to your phone’s WiFi settings (not the Ring app). Look for a network named something like “Ring-XXXX” (where XXXX is a series of numbers). Tap to connect.
You may be asked for a password. If so, open the Ring app—it will display the password automatically. Enter it and connect.
Step 6: Return to the Ring App
After connecting your phone to the doorbell’s network, return to the Ring app. The app should detect that you’re in setup mode and begin scanning for available WiFi networks.
Wait a few seconds for the list to populate. You’ll see all 2.4 GHz networks in range. Remember: Ring Doorbell Pro does not support 5 GHz networks, so ignore any 5 GHz options.
Step 7: Select Your New WiFi Network
Tap on the name of your new WiFi network from the list. If your network isn’t showing up, try moving closer to your router or restarting the scan.
Once selected, the app will ask for the WiFi password. Enter it carefully. Use the “show password” option if available to avoid typos.
Tap Continue to send the network details to your doorbell.
Step 8: Wait for Connection
The app will now send the WiFi information to your doorbell. This can take 30 seconds to 2 minutes. During this time, the LED ring on the doorbell will flash white and then turn solid when connected.
Do not disconnect your phone or close the app. Let the process complete.
Step 9: Confirm Connection in the App
Once connected, the Ring app will show a success message. It may take a few minutes for the doorbell to fully come online.
Go back to the Device Health section to check the WiFi signal strength. You should see “Good” or “Excellent.” If it’s still weak, consider moving your router or using a WiFi extender.
Step 10: Reattach the Doorbell
Now that your doorbell is connected, reattach it to the mounting bracket. Tighten the security screw to prevent tampering.
Test the connection by opening the live view in the app. You should see a clear video feed and hear audio if someone is at the door.
Tips for a Stronger WiFi Connection
Even after changing the network, a weak signal can cause problems. Here are some tips to keep your Ring Doorbell Pro running smoothly.
First, place your router centrally in your home. The closer it is to your front door, the better the signal. If that’s not possible, consider a WiFi extender or mesh system to boost coverage.
Second, avoid physical obstructions. Walls, metal objects, and large appliances can block WiFi signals. If your doorbell is behind a thick wall or near a refrigerator, signal strength may drop.
Third, reduce interference. Microwaves, cordless phones, and baby monitors can interfere with 2.4 GHz networks. Try to keep your router away from these devices.
Fourth, update your router’s firmware. Manufacturers often release updates that improve performance and security. Check your router’s admin page for updates.
Finally, use a dedicated network for smart devices. If your router supports it, create a separate 2.4 GHz network just for your doorbell, cameras, and other IoT devices. This reduces congestion and improves reliability.
Troubleshooting Common Issues
Sometimes, changing the WiFi doesn’t go as planned. Here’s how to fix the most common problems.
Doorbell Won’t Connect to New Network
If the app says “Connection Failed” or the LED keeps flashing, try these steps:
– Double-check the WiFi password. Even one wrong character will prevent connection.
– Ensure you’re connecting to a 2.4 GHz network. 5 GHz networks are not supported.
– Move your phone and doorbell closer to the router during setup.
– Restart your router and try again.
– Reset the doorbell by holding the orange button for 20 seconds, then retry.
Weak or Unstable Signal
If your doorbell connects but the signal is weak:
– Use a WiFi extender near your front door.
– Reposition your router for better coverage.
– Remove obstacles between the router and doorbell.
– Check for interference from other devices.
App Can’t Find the Doorbell’s Network
If your phone doesn’t see the “Ring-XXXX” network:
– Make sure the doorbell is in setup mode (LED flashing white).
– Turn off Bluetooth on your phone—it can interfere with WiFi scanning.
– Restart your phone and try again.
– Ensure you’re within 10–15 feet of the doorbell.
Doorbell Goes Offline After Setup
If the doorbell connects but disconnects later:
– Check if your router has a “client isolation” or “AP isolation” feature enabled. Turn it off.
– Ensure your router isn’t set to disconnect idle devices.
– Update the Ring app and doorbell firmware.
– Contact Ring support if the issue persists.
When to Contact Ring Support
Most WiFi issues can be resolved with the steps above. But if you’ve tried everything and your doorbell still won’t connect, it’s time to reach out to Ring.
Contact Ring Support through the app by going to Menu > Help > Contact Us. You can chat, call, or email depending on your preference.
Have your device serial number ready (found in the app under Device Health). Also, note any error messages you’ve seen.
Ring’s support team can run remote diagnostics, reset your device, or guide you through advanced troubleshooting.
Final Thoughts
Changing the WiFi on your Ring Video Doorbell Pro doesn’t have to be stressful. With the right preparation and a clear plan, you can switch networks quickly and get back to enjoying reliable home security.
Remember to use the Ring app, stay close to your router during setup, and double-check your network details. If you run into trouble, don’t panic—most issues have simple fixes.
By following this guide, you’ll keep your doorbell connected, your home protected, and your peace of mind intact. Now go enjoy that crystal-clear video and instant alerts—your new WiFi network is ready to serve.