Changing your Ring Doorbell WiFi is simple and essential when switching networks or improving signal strength. This guide walks you through every step—from disconnecting your old network to reconnecting on a new one—with clear instructions and helpful tips to ensure a smooth setup.
Key Takeaways
- Preparation is key: Before changing your WiFi, ensure your new network is active, secure, and within range of your doorbell.
- Use the Ring app: All WiFi changes must be done through the official Ring app—no physical buttons or switches on the device.
- Check signal strength: A weak WiFi signal can cause disconnections; use the app’s signal strength tool to find the best placement.
- Know your network details: Have your new WiFi name (SSID) and password ready before starting the process.
- Reconnect accessories: If you have a Ring Chime or Chime Pro, you may need to reconnect them after changing the doorbell’s WiFi.
- Troubleshoot common issues: Problems like failed connections or app errors can often be fixed with a restart or reattempting setup.
- Update firmware: After reconnecting, check for firmware updates to ensure optimal performance and security.
How to Change Your Ring Doorbell WiFi
If you’ve recently moved, upgraded your internet plan, or switched to a new router, you might need to change your Ring Doorbell’s WiFi connection. Whether you’re using a Ring Video Doorbell, Ring Doorbell Pro, Ring Doorbell Elite, or any other model, the process is straightforward—but it must be done correctly to avoid connectivity issues.
In this comprehensive guide, you’ll learn exactly how to change your Ring Doorbell WiFi, step by step. We’ll cover everything from preparing your new network to troubleshooting common problems. By the end, your doorbell will be securely connected to your new WiFi, ready to send alerts, stream video, and keep your home safe.
No technical expertise is required—just your smartphone, the Ring app, and a few minutes of your time. Let’s get started!
Why You Might Need to Change Your Ring Doorbell WiFi
There are several common reasons why you might need to update your Ring Doorbell’s WiFi settings:
- Moving to a new home: Your old network won’t be available, so you’ll need to connect to your new home’s WiFi.
- Upgrading your router: Newer routers often use different network names or security settings.
- Switching internet providers: A new ISP may require a completely new network setup.
- Poor signal strength: If your doorbell keeps disconnecting, switching to a stronger or less congested network can help.
- Network security changes: If you’ve changed your WiFi password or enabled WPA3 encryption, your doorbell may no longer connect.
Regardless of the reason, the process remains the same. The key is to follow the steps carefully and ensure your new network meets Ring’s requirements.
What You’ll Need Before Starting
Before you begin changing your Ring Doorbell’s WiFi, gather the following:
- Your smartphone or tablet: Must have the Ring app installed and be logged into your Ring account.
- Your new WiFi network name (SSID) and password: Make sure you know the exact spelling and capitalization.
- A stable internet connection: Your phone should be connected to the new WiFi network you want to use.
- Access to your doorbell: You’ll need to be near the device to complete the setup.
- Optional: A ladder: If your doorbell is mounted high, you may need one to safely reach it.
It’s also a good idea to charge your phone and ensure your Ring Doorbell has sufficient battery (if it’s a battery-powered model). Wired models will remain powered as long as the transformer is working.
Step 1: Open the Ring App and Select Your Device
The first step in changing your Ring Doorbell’s WiFi is to open the Ring app on your smartphone or tablet.
Launch the Ring App
Tap the Ring app icon to open it. If you’re not already logged in, enter your email and password to access your account.
Visual guide about How to Change Your Ring Doorbell Wifi
Image source: justsmarter.net
Navigate to Device Settings
Once logged in, you’ll see a dashboard with all your Ring devices. Tap on the doorbell you want to update. This will open the device’s live view or event history.
Access Device Health
In the top-right corner of the screen, tap the gear icon (⚙️) to open the device settings. Scroll down and select Device Health. This section shows your doorbell’s current status, including battery level, signal strength, and connected network.
Check Current WiFi Connection
Under “Network,” you’ll see the name of the WiFi network your doorbell is currently using. This confirms you’re working with the right device. If everything looks good, proceed to the next step.
Step 2: Start the WiFi Setup Process
Now that you’ve confirmed your device, it’s time to begin the WiFi change process.
Tap “Change WiFi Network”
In the Device Health menu, look for the option labeled Change WiFi Network and tap it. The app will guide you through the setup process.
Confirm Your Selection
A prompt will appear asking if you’re sure you want to change the WiFi network. Tap Continue to proceed. This will disconnect your doorbell from the current network and prepare it for a new connection.
Wait for the Doorbell to Enter Setup Mode
Your Ring Doorbell will now enter setup mode. You’ll hear a voice prompt (if your model has a speaker) saying, “Now in setup mode.” The LED light on the front of the doorbell will flash white, indicating it’s ready to connect to a new network.
Step 3: Connect Your Phone to the New WiFi Network
Before your doorbell can connect to the new WiFi, your phone must be on the same network.
Go to Your Phone’s WiFi Settings
Exit the Ring app and open your phone’s settings. Navigate to WiFi and select your new network from the list.
Enter the WiFi Password
Type in the password for your new network. Make sure it’s correct—even a single typo can prevent connection. Tap Join or Connect.
Return to the Ring App
Once your phone is connected to the new WiFi, reopen the Ring app. The app should detect the network change and prompt you to continue the setup.
Step 4: Reconnect Your Ring Doorbell to the New WiFi
With your phone on the new network, it’s time to link your doorbell.
Follow the In-App Prompts
The Ring app will now guide you through the reconnection process. Tap Continue when prompted.
Select Your New Network
The app will scan for available networks. Select your new WiFi network from the list. If it doesn’t appear, make sure your phone is still connected and the network is broadcasting.
Enter the WiFi Password
Type in the password for your new network. Again, double-check for accuracy. Tap Continue to proceed.
Wait for Connection
The app will attempt to connect your doorbell to the new network. This may take 30 seconds to a few minutes. You’ll see a progress bar and status messages like “Connecting…” or “Almost done.”
Confirm Successful Connection
Once connected, the app will display a success message. Your doorbell’s LED light will stop flashing and may turn solid white or blue, depending on the model. You’ll also hear a voice confirmation: “WiFi connected.”
Step 5: Test Your Doorbell’s Connection
After reconnecting, it’s important to verify that everything is working properly.
Check Device Health Again
Return to the Device Health section in the Ring app. Under “Network,” you should now see your new WiFi network name. The signal strength should show as “Good” or “Excellent.”
Test Live View
Tap the live view button to stream video from your doorbell. If the video loads quickly and clearly, the connection is strong.
Trigger a Motion Alert
Walk in front of the doorbell to trigger a motion alert. You should receive a notification on your phone within a few seconds. Open the notification to view the recorded clip.
Test the Doorbell Button
Press the doorbell button (or have someone else press it). You should receive a notification and hear the chime (if connected). This confirms two-way audio and alert functionality are working.
Step 6: Reconnect Accessories (If Applicable)
If you use a Ring Chime or Chime Pro, you may need to reconnect it after changing your doorbell’s WiFi.
Open the Chime Settings
In the Ring app, go to the Chime device and open its settings.
Update the Network
Tap Change WiFi Network and follow the same steps as above to connect the Chime to your new network.
Test the Chime
Press the doorbell button again to ensure the Chime rings. If it doesn’t, check the connection and try re-pairing.
Troubleshooting Common Issues
Even with careful steps, you might encounter problems. Here’s how to fix the most common issues.
“Failed to Connect” Error
If the app says “Failed to connect,” try the following:
- Ensure your WiFi password is correct.
- Make sure your phone is connected to the new network.
- Move closer to the doorbell to improve signal.
- Restart your router and try again.
If the problem persists, restart the setup process from the beginning.
Weak Signal Strength
A weak signal can cause disconnections. To improve it:
- Move your router closer to the doorbell.
- Use a WiFi extender or mesh network.
- Switch to the 2.4 GHz band (Ring devices don’t support 5 GHz).
- Avoid placing the router behind thick walls or metal objects.
The Ring app’s signal strength tool can help you find the best router placement.
Doorbell Not Entering Setup Mode
If the LED doesn’t flash white:
- For battery models: Remove and reinsert the battery to reset.
- For wired models: Turn off the power at the breaker for 10 seconds, then turn it back on.
- Press and hold the setup button (if your model has one) for 5 seconds.
Wait for the voice prompt or flashing light before continuing.
App Crashes or Freezes
If the Ring app becomes unresponsive:
- Close and reopen the app.
- Restart your phone.
- Update the app to the latest version.
- Clear the app cache (in phone settings).
Avoid using third-party apps or modified versions of Ring.
Incorrect Network Selected
If you accidentally connect to the wrong network:
- Go back to Device Health.
- Tap “Change WiFi Network” again.
- Select the correct network and re-enter the password.
Only one network can be active at a time.
Tips for a Smooth WiFi Change
Follow these best practices to avoid headaches:
- Use a 2.4 GHz network: Ring doorbells only support 2.4 GHz WiFi, not 5 GHz. Make sure your new network broadcasts on this band.
- Avoid public or enterprise networks: Networks with captive portals (like those in hotels or offices) won’t work with Ring.
- Keep the doorbell charged: Low battery can interrupt setup. Charge fully before starting.
- Update firmware: After reconnecting, check for firmware updates in Device Health. Updated firmware improves performance and security.
- Label your networks: If you have multiple WiFi networks (e.g., “Home” and “Guest”), name them clearly to avoid confusion.
When to Contact Ring Support
If you’ve tried all troubleshooting steps and your doorbell still won’t connect, it may be time to contact Ring Support.
Signs You Need Help
- The doorbell won’t enter setup mode after multiple attempts.
- The app consistently fails to detect the device.
- You receive error codes like “Error 20” or “Error 102.”
- The doorbell connects but drops the signal frequently.
How to Reach Support
Visit support.ring.com to chat with an agent, submit a ticket, or view help articles. Have your device model, serial number, and a description of the issue ready.
Conclusion
Changing your Ring Doorbell’s WiFi doesn’t have to be complicated. With the right preparation and a clear step-by-step approach, you can switch networks quickly and securely. Whether you’re moving, upgrading your internet, or just improving signal strength, this guide ensures your doorbell stays connected and functional.
Remember to use the Ring app, double-check your network details, and test your connection afterward. If you run into issues, don’t panic—most problems can be solved with a restart or retry.
By following these instructions, you’ll keep your Ring Doorbell working at its best, delivering reliable alerts, clear video, and peace of mind. Stay safe, stay connected, and enjoy the smart security your Ring device provides.