Connecting your Eken doorbell to the Tosee app lets you monitor your front door from anywhere. This guide walks you through setup, Wi-Fi pairing, and troubleshooting for a seamless experience.
Key Takeaways
- Download the Tosee app: Available on iOS and Android, this free app is essential for managing your Eken doorbell.
- Ensure stable Wi-Fi: A strong 2.4GHz network is required—5GHz networks are not supported by most Eken models.
- Power on the doorbell correctly: Use the included adapter or wired connection to ensure the device stays on during setup.
- Follow the in-app pairing steps: The Tosee app guides you through QR code scanning and Wi-Fi credential input.
- Test motion and audio features: After setup, verify notifications, two-way talk, and live view work properly.
- Troubleshoot common issues: If connection fails, check Wi-Fi strength, reset the doorbell, or reinstall the app.
- Keep firmware updated: Regular updates improve performance and security—enable auto-updates in the app.
How to Connect Eken Doorbell to Tosee App
So, you’ve got your shiny new Eken doorbell and you’re ready to start seeing who’s at your door—even when you’re not home. Great choice! But now comes the big question: How do I connect my Eken doorbell to the Tosee app?
Don’t worry—you’re in the right place. This step-by-step guide will walk you through the entire process, from unboxing to live streaming, with clear instructions, helpful tips, and troubleshooting advice. Whether you’re a tech newbie or a smart home pro, we’ve got you covered.
By the end of this guide, you’ll be able to:
– Install and set up the Tosee app on your smartphone
– Connect your Eken doorbell to your home Wi-Fi
– View live video, receive motion alerts, and use two-way audio
– Troubleshoot common connection problems
Let’s get started!
What You’ll Need Before You Begin
Before diving into the setup, make sure you have everything ready. Skipping this step can lead to frustration—and we don’t want that.
Here’s your checklist:
- Eken doorbell (fully charged or wired) – If it’s battery-powered, charge it fully before setup.
- Smartphone or tablet – iOS 10.0+ or Android 6.0+ recommended.
- Tosee app installed – Download it from the App Store or Google Play.
- Stable Wi-Fi network (2.4GHz only) – Most Eken doorbells don’t support 5GHz. Check your router settings.
- Wi-Fi password – Have it handy. You’ll need to enter it during setup.
- QR code (on the doorbell or manual) – Required for pairing.
- Flathead screwdriver (if mounting) – For securing the doorbell to the wall.
Pro Tip: Do the setup near your router first. Once connected, you can move the doorbell to its final location—just make sure the Wi-Fi signal is strong there.
Step 1: Download and Install the Tosee App
The Tosee app is the control center for your Eken doorbell. It’s free, user-friendly, and available on both major platforms.
For iPhone Users
Open the App Store, search for “Tosee,” and tap “Get” to download. Wait for the installation to complete.
Visual guide about How to Connect Eken Doorbell to Tosee App
Image source: community-assets.home-assistant.io
For Android Users
Go to the Google Play Store, type “Tosee” in the search bar, and select the official app (usually by “Tosee Smart” or “Tosee Tech”). Tap “Install” and wait.
Once installed, open the app. You’ll see a welcome screen with options to log in or create an account.
Create a Tosee Account
If you’re new, tap “Sign Up” and enter your email address and a secure password. Confirm your email if prompted. This account will link all your Tosee devices.
Already have an account? Just log in with your credentials.
Grant Permissions
The app will ask for access to your camera, microphone, and location. Allow these—they’re necessary for scanning QR codes, two-way talk, and device discovery.
Now you’re ready to add your doorbell.
Step 2: Power On Your Eken Doorbell
Your doorbell needs power to connect. How you do this depends on your model.
Battery-Powered Models
Remove the doorbell from its packaging and insert the included rechargeable battery. Make sure it’s fully charged—look for a green LED or charging indicator.
Wired Models
If your doorbell connects to existing doorbell wiring, turn off the power at the breaker first. Remove your old doorbell, connect the wires to the Eken terminals (usually labeled “L” and “N”), and secure it to the wall plate. Turn the power back on.
Plug-in Adapter (Optional)
Some Eken models come with a plug-in power adapter. Plug it into an outlet near the door and connect it to the doorbell via USB cable.
Once powered, the doorbell should light up. A solid or blinking LED means it’s on and ready to pair.
Step 3: Put the Doorbell in Pairing Mode
Now it’s time to tell your doorbell to look for the app.
Locate the Reset or Pair Button
Most Eken doorbells have a small button on the back or side—often labeled “Reset” or “Pair.” It might be recessed, so use a paperclip or pin.
Press and Hold the Button
Press and hold the button for 3–5 seconds until you hear a voice prompt (like “Waiting for connection”) or see the LED flash rapidly. This means it’s in pairing mode.
Don’t release too early—wait for the confirmation sound or light.
Check the LED Status
A slow blink usually means standby. A fast blink means it’s ready to connect. If it stays solid, it may already be connected or in error mode.
If nothing happens, try pressing the button again or check the battery/power source.
Step 4: Add the Doorbell in the Tosee App
Now let’s bring the app and doorbell together.
Open the Tosee App
Tap the “+” or “Add Device” button on the home screen. You’ll see a list of device types.
Select “Doorbell” or “Video Doorbell”
Choose the option that matches your Eken model. If you’re unsure, pick “Smart Doorbell” or “Wi-Fi Doorbell.”
Scan the QR Code
The app will ask to scan a QR code. This code is usually on a sticker inside the doorbell, on the back, or in the user manual.
Point your phone’s camera at the code. Make sure it’s well-lit and fully in frame. The app should recognize it automatically.
If scanning fails:
- Clean the camera lens
- Move closer or adjust lighting
- Try manually entering the code (if the app allows)
Enter Your Wi-Fi Details
The app will prompt you to select your Wi-Fi network and enter the password.
Important: Choose a 2.4GHz network. Most Eken doorbells don’t support 5GHz. If you only see 5GHz networks, log into your router and enable 2.4GHz (or create a separate SSID for it).
Enter your Wi-Fi password carefully—case-sensitive and no spaces.
Wait for Connection
The app will send the Wi-Fi info to the doorbell. This can take 30–60 seconds. You’ll see a progress bar or “Connecting…” message.
During this time, the doorbell’s LED may blink or change color. Don’t touch anything—just wait.
Step 5: Complete the Setup
Once connected, the app will guide you through the final steps.
Name Your Doorbell
Give it a name like “Front Door” or “Back Porch” so you can identify it easily, especially if you have multiple devices.
Set Motion Detection Zones (Optional)
Some models let you draw zones where motion should trigger alerts. For example, ignore the street but alert for the walkway.
Tap and drag to customize the zones. This reduces false alarms from passing cars or animals.
Adjust Sensitivity
Set motion sensitivity to Low, Medium, or High. Start with Medium and adjust based on your environment.
Too sensitive? You’ll get alerts for every leaf. Not sensitive enough? You might miss visitors.
Enable Notifications
Turn on push notifications so you get alerts when someone rings the bell or motion is detected.
Also enable “Two-Way Audio” if available—this lets you talk to visitors through your phone.
Test the Features
Tap “Live View” to see the camera feed. Check the video quality—it should be clear and smooth.
Press the talk button and speak. Ask someone to stand near the doorbell and confirm they can hear you.
Wave your hand in front of the doorbell to test motion detection. You should get a notification within a few seconds.
Step 6: Mount the Doorbell (If Not Already Done)
If you haven’t mounted it yet, now’s the time.
Choose the Right Location
Install the doorbell at chest height, about 4–5 feet above the ground. Angle it slightly downward for the best view of visitors.
Avoid direct sunlight or areas with heavy rain exposure—this can affect video quality and sensor performance.
Use the Mounting Template
Most Eken kits include a paper template. Tape it to the wall, mark the screw holes, and drill pilot holes.
Secure the Mount
Attach the mounting plate with screws. Make sure it’s level and tight.
Attach the Doorbell
Slide the doorbell onto the plate until it clicks. Some models have a security screw—use it to prevent theft.
Final Check
Open the Tosee app and confirm the live view shows the correct angle. Adjust if needed.
Troubleshooting Common Connection Issues
Even with perfect steps, things can go wrong. Here’s how to fix the most common problems.
Doorbell Won’t Connect to Wi-Fi
Cause: Weak signal, wrong network, or incorrect password.
Solution: Move closer to the router during setup. Confirm you’re using 2.4GHz. Re-enter the password carefully. Restart the doorbell and try again.
App Can’t Find the Doorbell
Cause: Not in pairing mode or Bluetooth interference.
Solution: Press and hold the pair button again. Turn off other Bluetooth devices nearby. Restart your phone and the app.
QR Code Not Scanning
Cause: Poor lighting, dirty lens, or damaged code.
Solution: Clean the phone camera. Use a flashlight. Try scanning from different angles. If the code is damaged, contact Eken support for a replacement.
Live View is Laggy or Frozen
Cause: Weak Wi-Fi or network congestion.
Solution: Move the router closer or use a Wi-Fi extender. Reduce the number of devices on the network. Lower the video quality in the app settings.
No Motion Alerts
Cause: Sensitivity too low or zones misconfigured.
Solution: Increase sensitivity. Check motion zones—make sure they cover the area you want to monitor. Ensure notifications are enabled in both the app and phone settings.
Two-Way Audio Not Working
Cause: Microphone or speaker blocked, or app permissions denied.
Solution: Clean the doorbell’s mic and speaker grilles. Check app permissions—allow microphone access. Test in a quiet environment.
Doorbell Keeps Disconnecting
Cause: Unstable power or Wi-Fi dropouts.
Solution: Use a wired connection if possible. Check for firmware updates in the app. Reboot your router. Avoid placing the doorbell near microwaves or cordless phones.
Tips for Best Performance
Want your Eken doorbell to work flawlessly? Follow these pro tips.
Keep Firmware Updated
The Tosee app will notify you when updates are available. Install them promptly—they often fix bugs and improve features.
Use a Wi-Fi Extender
If your front door is far from the router, a Wi-Fi extender can boost the signal. Place it halfway between the router and doorbell.
Clean the Lens Regularly
Dust, dirt, and spider webs can block the camera. Wipe the lens gently with a microfiber cloth every few weeks.
Adjust Night Vision Settings
In low light, the doorbell uses infrared LEDs. If the image is too dark or too bright, adjust the night vision mode in the app.
Set Up Activity Zones Wisely
Don’t make zones too large—this increases false alerts. Focus on high-traffic areas like the front step or driveway.
Test After Power Outages
If the power goes out, your doorbell may lose connection. Check the app and reconnect if needed.
Conclusion
Congratulations! You’ve successfully connected your Eken doorbell to the Tosee app. Now you can see who’s at your door, talk to visitors, and get alerts—all from your phone.
This setup might seem tricky at first, but once it’s done, it’s smooth sailing. Remember: use a 2.4GHz Wi-Fi network, keep the doorbell powered, and follow the app’s instructions carefully.
If you run into issues, don’t panic. Most problems are fixable with a restart, password check, or firmware update. And if all else fails, Eken’s customer support is usually responsive.
Your smart home journey just got a whole lot safer and more convenient. Enjoy peace of mind, one ring at a time.