This guide walks you through how to delete a Ring Doorbell device from your account, whether you’re replacing it, moving, or troubleshooting. You’ll learn the correct steps via the Ring app, how to factory reset your device, and what to do if you run into problems.
Key Takeaways
- Deleting a Ring Doorbell removes it from your account permanently: This stops live view, notifications, and access to recordings tied to that device.
- Use the Ring app to remove the device: The process is done entirely within the app—no need to uninstall hardware first.
- Factory reset is required for resale or reuse: Simply deleting from the app doesn’t reset the device; you must press the reset button on the unit.
- You’ll lose all local and cloud recordings: Once deleted, past videos stored in the cloud (if you have a Ring Protect plan) are no longer accessible through that device.
- Multiple users must be removed first: If others have access, remove them from “Shared Users” before deleting the device.
- Reinstallation requires a full setup: If you plan to reuse the doorbell, you’ll need to set it up as a new device after deletion and reset.
- Troubleshooting tips can resolve common issues: Problems like “device not found” or sync errors often stem from Wi-Fi or app glitches—simple fixes usually work.
Introduction: Why You Might Want to Delete Your Ring Doorbell
Whether you’re moving to a new home, upgrading to a newer model, gifting your old doorbell, or simply troubleshooting persistent issues, knowing how to delete a Ring Doorbell device is an essential skill for any Ring user. While the Ring ecosystem is designed to be user-friendly, the deletion process isn’t always obvious—especially if you’ve never done it before.
This comprehensive guide will walk you through every step of removing your Ring Doorbell from your account, whether it’s a Ring Video Doorbell, Ring Doorbell 2, Ring Doorbell Pro, Ring Doorbell Elite, or Ring Doorbell Wired. We’ll cover everything from preparing for deletion to performing a factory reset, handling shared users, and troubleshooting common problems. By the end, you’ll feel confident managing your Ring devices like a pro.
Before we dive in, it’s important to understand what “deleting” actually means. When you delete a Ring Doorbell from your account, you’re not physically removing the hardware—you’re disconnecting it from your Ring app and cloud services. This stops live streaming, motion alerts, and access to recorded footage. If you’re planning to sell or give away the device, you’ll also need to perform a factory reset to ensure your personal data is completely wiped.
Step 1: Prepare for Deletion
Before you begin the deletion process, take a moment to prepare. This ensures a smooth experience and prevents accidental data loss or access issues.
Visual guide about How to Delete a Ring Doorbell Device
Image source: storage.googleapis.com
Back Up Important Recordings
If you have a Ring Protect plan, your doorbell recordings are stored in the cloud. Once you delete the device, you’ll lose access to those videos through the app. While Ring doesn’t allow direct downloads of cloud recordings, you can save important clips manually:
- Open the Ring app and go to History.
- Find the recording you want to save.
- Tap the video to play it, then tap the Download icon (downward arrow) to save it to your phone’s camera roll.
- Repeat for any other critical footage.
Tip: If you don’t have a Protect plan, your recordings are stored locally on the device (if supported) and will be erased during the factory reset. There’s no way to back these up, so consider this before proceeding.
Notify Shared Users
If other people have access to your Ring Doorbell—like family members, roommates, or security staff—they’ll lose access once you delete the device. To avoid confusion:
- Go to the Ring app.
- Tap the Menu (three lines) in the top-left corner.
- Select Devices, then choose your doorbell.
- Tap Shared Users and review the list.
- Remove any users who no longer need access by tapping their name and selecting Remove Access.
This step is crucial. If shared users remain, they might try to reconnect or report issues, thinking the device is malfunctioning.
Check Your Subscription Status
Deleting a device doesn’t automatically cancel your Ring Protect subscription. If you’re removing your only Ring device, you may want to downgrade or cancel your plan to avoid unnecessary charges:
- Go to Menu > Settings > Subscription.
- Review your current plan and billing details.
- Choose Cancel Subscription if you no longer need cloud recording.
Note: You can keep your subscription active even with no devices—it just won’t record anything until you add a new device.
Step 2: Delete the Device from the Ring App
Now that you’re prepared, it’s time to remove the doorbell from your Ring account. This is done entirely within the Ring mobile app (iOS or Android). The process is the same across all Ring Doorbell models.
Open the Ring App and Navigate to Your Device
Launch the Ring app on your smartphone or tablet. Make sure you’re logged into the account that owns the doorbell. If you have multiple locations or devices, ensure you’re viewing the correct one.
- Tap the Menu icon (☰) in the top-left corner.
- Select Devices from the list.
- Find your Ring Doorbell in the list and tap on it to open its settings.
Access Device Settings
Once you’re in the device screen, you’ll see options like Live View, Motion Settings, and Device Health. Scroll down to find the administrative settings.
- Tap Device Settings (or just “Settings” on some versions).
- Look for an option labeled Remove Device or Delete Device. It’s usually at the bottom of the menu.
Tip: If you don’t see “Remove Device,” make sure you’re the owner of the device. Shared users cannot delete devices—only the primary account holder can.
Confirm Deletion
When you tap Remove Device, the app will ask for confirmation. This is your last chance to back out.
- Read the warning message carefully. It will state that deleting the device will remove it from your account and disable all features.
- Tap Delete or Remove to confirm.
The app will process the request, and within a few seconds, the device will disappear from your Devices list. You’ll no longer receive alerts, and the doorbell will stop connecting to your Wi-Fi network.
Important: At this point, the device is still physically installed and may still have power. It’s just disconnected from your account. If you’re keeping the doorbell for future use, you can stop here. But if you’re selling, giving away, or reinstalling it, you must perform a factory reset.
Step 3: Factory Reset the Ring Doorbell
Deleting the device from the app doesn’t erase its internal memory or reset its settings. To fully wipe the doorbell and prepare it for a new owner or reinstallation, you need to perform a factory reset. This ensures your Wi-Fi credentials, location data, and personal settings are completely removed.
Locate the Reset Button
The reset button is a small, recessed button usually found on the back or side of the doorbell. The exact location varies by model:
- Ring Video Doorbell (1st & 2nd Gen): On the back, near the bottom. Use a paperclip or SIM tool to press it.
- Ring Doorbell Pro: On the back, under the faceplate. Remove the faceplate first, then press the button.
- Ring Doorbell Wired: On the back, near the mounting bracket.
- Ring Doorbell Elite: On the back, accessible after removing the device from the mounting plate.
Tip: If you’re unsure, check the user manual or Ring’s support page for your specific model. You can also look for a small hole labeled “Reset” or “RST.”
Perform the Factory Reset
Once you’ve located the reset button, follow these steps:
- Make sure the doorbell is powered (either by battery or wired connection).
- Use a paperclip, SIM ejector tool, or similar thin object to press and hold the reset button.
- Hold it for 15–20 seconds. You’ll see the LED light on the front flash or change color (usually from solid to blinking).
- Release the button when the light starts blinking rapidly or turns off and on.
The device will restart and return to its out-of-the-box state. It will no longer be connected to any Wi-Fi network or Ring account.
Verify the Reset
To confirm the reset was successful:
- The LED should blink slowly or show a solid color (depending on the model).
- If you open the Ring app and try to add a new device, the doorbell should appear as “New Device” during setup.
- It will not automatically reconnect to your previous Wi-Fi or account.
Note: If the light doesn’t change or the device seems unresponsive, try holding the reset button longer (up to 30 seconds) or check the power source.
Step 4: Reinstall or Dispose of the Device
After deletion and reset, you have a few options for what to do next.
Option 1: Reinstall the Doorbell
If you’re keeping the doorbell and plan to use it again (perhaps at a new location or with a different Wi-Fi network), you’ll need to set it up as a new device:
- Open the Ring app.
- Tap Set Up a Device.
- Select Doorbells and follow the on-screen instructions.
- Scan the QR code on the back of the doorbell or enter the serial number manually.
- Connect to your Wi-Fi network and complete the setup.
This process is identical to the initial installation. The app will treat it as a brand-new device.
Option 2: Sell or Give Away the Doorbell
If you’re passing the doorbell to someone else, make sure they know it’s been factory reset. Provide them with the setup instructions and encourage them to create their own Ring account. Never share your login credentials.
Option 3: Recycle or Dispose Responsibly
If the doorbell is broken or outdated, don’t throw it in the trash. Electronic waste contains harmful materials. Instead:
- Check with your local e-waste recycling center.
- Some retailers (like Best Buy or Staples) offer electronics recycling programs.
- Ring also partners with recycling initiatives—visit their support page for details.
Troubleshooting Common Issues
Even with clear instructions, things don’t always go smoothly. Here are solutions to the most common problems when deleting a Ring Doorbell.
“Device Not Found” Error
If the app says the device can’t be found during deletion:
- Ensure the doorbell has power (battery charged or wired connection secure).
- Check that your phone is connected to the same Wi-Fi network as the doorbell (if applicable).
- Restart the Ring app and try again.
- If the issue persists, try deleting the device from a different phone or tablet logged into the same account.
Can’t Find the Remove Device Option
If the “Remove Device” button is missing:
- Confirm you’re the account owner, not a shared user.
- Update the Ring app to the latest version.
- Log out and back into your Ring account.
- Contact Ring Support if the option still doesn’t appear.
Factory Reset Not Working
If the reset button doesn’t respond:
- Make sure the doorbell is powered—low battery can prevent resets.
- Press and hold the button for a full 20–30 seconds.
- Try removing and reinserting the battery (for battery-powered models).
- For wired models, turn off the power at the breaker, wait 10 seconds, then turn it back on before resetting.
Device Reappears After Deletion
In rare cases, a deleted device might reappear in your account. This usually happens due to a sync delay:
- Force-close and reopen the Ring app.
- Check your internet connection.
- If it persists, contact Ring Support—they can manually remove it from their servers.
Final Tips and Best Practices
To make the deletion process as smooth as possible, keep these tips in mind:
- Always factory reset before selling or giving away: This protects your privacy and ensures the new owner can set it up properly.
- Keep your app updated: Ring frequently releases updates that improve stability and add features.
- Document your device info: Note the model, serial number, and purchase date in case you need support later.
- Consider your subscription: If you’re deleting your only device, evaluate whether you still need Ring Protect.
- Test after reinstallation: If you’re setting up the doorbell again, test live view, motion alerts, and recordings to ensure everything works.
Conclusion
Deleting a Ring Doorbell device might seem daunting at first, but it’s a straightforward process once you know the steps. By following this guide, you’ve learned how to safely remove your doorbell from your account, perform a factory reset, and handle common issues. Whether you’re upgrading, moving, or troubleshooting, you now have the knowledge to manage your Ring devices with confidence.
Remember: deletion is permanent. Once you remove the device, you lose access to its features and recordings. Always back up important footage, notify shared users, and reset the device if it’s changing hands. With these best practices, you’ll keep your smart home secure and your data protected.
If you ever run into problems, Ring’s customer support team is available via chat, phone, or email. But with this guide in hand, you’re well-equipped to handle most situations on your own. Happy smart home managing!