This guide walks you through how to delete a shared account with Ring Doorbell using the Ring app. You’ll learn to remove users, manage permissions, and troubleshoot common issues to keep your smart doorbell secure.
Key Takeaways
- Only the Owner can remove shared users: Shared users cannot delete themselves or other users—only the account Owner has this privilege.
- Use the Ring app for account management: All user removal and permission changes must be done through the official Ring mobile app, not the website.
- Revoking access is immediate: Once you remove a shared user, they lose access to live view, recordings, and alerts right away.
- Check device sharing settings: Make sure the correct device is selected before removing a user to avoid accidentally affecting the wrong doorbell or camera.
- Communicate before removing access: Let the person know you’re revoking access to avoid confusion or frustration, especially if they rely on the doorbell for security.
- Troubleshoot login issues first: If you can’t access the shared user list, ensure you’re logged in as the Owner and your app is updated.
- Consider re-sharing with limited permissions: Instead of full deletion, you can adjust permissions to restrict access to recordings or motion alerts.
How to Delete Shared Account with Ring Doorbell
If you’ve shared access to your Ring Doorbell with a family member, roommate, or neighbor, there may come a time when you need to remove them. Whether someone moved out, you’re simplifying access, or you’re concerned about privacy, knowing how to delete a shared account with Ring Doorbell is essential for maintaining control over your smart home security.
This comprehensive guide will walk you through the entire process—step by step—so you can confidently manage who has access to your Ring device. You’ll learn how to remove shared users, understand permission levels, troubleshoot common issues, and keep your doorbell secure. Whether you’re a tech-savvy homeowner or just getting started with smart devices, this guide is designed to be clear, friendly, and easy to follow.
By the end of this article, you’ll be able to delete shared accounts quickly and safely, ensuring that only trusted individuals can view your doorbell’s live feed, recordings, and alerts.
Understanding Ring Account Roles and Permissions
Visual guide about How to Delete Shared Account with Ring Doorbell
Image source: hellotech.com
Before diving into the removal process, it’s important to understand how Ring handles account access. Ring uses a role-based system with two main types of users: the Owner and Shared Users.
What Is the Owner Account?
The Owner is the person who originally set up the Ring device and linked it to their Ring account. This person has full control over the device and account settings. Only the Owner can:
- Add or remove shared users
- Change device settings (like motion zones or alerts)
- View and delete video recordings
- Manage subscriptions (like Ring Protect)
- Transfer ownership to another user
The Owner is the only one who can delete shared accounts. If you’re not the Owner, you won’t see the option to remove other users—even if you’re a shared user yourself.
What Is a Shared User?
A Shared User is someone the Owner has invited to access the Ring device. Shared users can:
- View live video feeds
- Receive motion and doorbell alerts
- View recorded videos (if the Owner allows)
- Answer the doorbell remotely
However, shared users cannot:
- Remove other users
- Change device settings
- Delete recordings
- Cancel subscriptions
Shared users also cannot remove themselves from the account. Only the Owner can revoke their access.
Permission Levels for Shared Users
When you share access, you can choose what level of permission to grant. Ring offers two main options:
- Full Access: The shared user can view live video, recordings, and receive all alerts. They can also answer the doorbell and talk through the device.
- Live View Only: The shared user can only see the live feed and receive motion alerts. They cannot view past recordings or access the timeline.
You can adjust these permissions at any time, or remove the user entirely. This flexibility helps you control who sees what—especially useful if you’re sharing with children, guests, or temporary helpers.
Why You Might Want to Delete a Shared Account
There are many valid reasons to remove a shared user from your Ring Doorbell. Understanding these can help you decide when and how to act.
Someone Moved Out or No Longer Needs Access
If a roommate, tenant, or family member has moved out, it’s a good idea to remove their access. Even if they were trustworthy, keeping old accounts active increases security risks. Removing them ensures they can’t accidentally (or intentionally) view your home’s activity.
Privacy and Security Concerns
If you’re unsure about someone’s intentions or notice suspicious behavior—like frequent viewing of recordings or unexpected alerts—it’s wise to revoke access immediately. Your home’s security is paramount, and you should only share access with people you fully trust.
Simplifying Access Management
Over time, you might accumulate multiple shared users—friends, neighbors, dog walkers, or repair workers. If your list is getting long, it’s a good idea to clean it up. Removing inactive or unnecessary accounts keeps your device organized and reduces clutter in the app.
Changing Household Dynamics
Relationships change. If you’ve shared access with a partner, friend, or relative and the relationship has ended, removing their access is a necessary step in reclaiming your privacy and security.
Device Transfer or Sale
If you’re selling your home or giving the Ring Doorbell to someone else, you’ll need to remove all shared users before transferring ownership. This ensures the new owner starts with a clean slate and full control.
Step-by-Step Guide: How to Delete a Shared Account with Ring Doorbell
Now that you understand the roles and reasons for removal, let’s get into the actual process. Follow these steps carefully to delete a shared account from your Ring Doorbell.
Step 1: Open the Ring App
Start by opening the Ring app on your smartphone or tablet. Make sure you’re using the latest version of the app. You can check for updates in your device’s app store (Google Play Store for Android or App Store for iOS).
Tip: If you haven’t used the app in a while, log in with your Owner account credentials. If you’ve forgotten your password, use the “Forgot Password” link to reset it.
Step 2: Log In as the Owner
Only the Owner can remove shared users. If you’re not logged in as the Owner, you won’t see the option to manage users.
- Enter your email and password.
- If you have two-factor authentication (2FA) enabled, complete the verification step.
- Once logged in, confirm you’re on the Owner account by checking the profile icon in the top-left corner.
Note: If you’re unsure whether you’re the Owner, look for the “Owner” label next to your name in the account settings.
Step 3: Go to Device Settings
Once logged in, you’ll see your Ring devices on the home screen. Follow these steps:
- Tap on the Ring Doorbell you want to manage.
- This will open the device’s live view or timeline.
- Tap the gear icon (⚙️) in the top-right corner to access Device Settings.
Tip: If you have multiple Ring devices (like a doorbell and security cameras), make sure you select the correct one before proceeding.
Step 4: Access Shared Users
In the Device Settings menu, scroll down until you find the Shared Users option.
- Tap on Shared Users.
- You’ll see a list of all people who have access to this device.
- Each entry shows the user’s name, email, and permission level (e.g., “Full Access” or “Live View Only”).
Example: You might see entries like “John Doe ([email protected]) – Full Access” or “Sarah Lee ([email protected]) – Live View Only.”
Step 5: Select the User to Remove
Find the shared user you want to delete. Tap on their name or the entry to open their profile.
- You’ll see options like “Edit Permissions” or “Remove User.”
- Tap Remove User.
Important: Once you remove a user, they lose access immediately. They won’t be able to see live video, receive alerts, or view recordings.
Step 6: Confirm the Removal
A confirmation pop-up will appear asking if you’re sure you want to remove the user.
- Read the message carefully.
- Tap Remove or Confirm to proceed.
Tip: If you’re unsure, tap “Cancel” and double-check the user’s name and email. You can always come back later.
Step 7: Verify the User Is Removed
After confirming, return to the Shared Users list. The person should no longer appear.
- If they’re still listed, try refreshing the page or restarting the app.
- If the issue persists, check your internet connection or log out and back in.
Note: The removed user will not receive an automatic notification. If you want to inform them, do so separately.
Alternative: Adjust Permissions Instead of Deleting
If you don’t want to completely remove someone but still need to limit their access, you can adjust their permissions instead.
How to Change Permissions
Follow the same steps to reach the Shared Users list, but instead of removing the user:
- Tap on the user’s name.
- Select Edit Permissions.
- Choose between “Full Access” or “Live View Only.”
- Tap Save.
This is useful if you want to allow someone to see the live feed (e.g., a babysitter) but not view past recordings.
Troubleshooting Common Issues
Sometimes, things don’t go as planned. Here are some common problems and how to fix them.
Issue: Can’t Find the Shared Users Option
If you don’t see the Shared Users option in Device Settings:
- Make sure you’re logged in as the Owner.
- Check that the device is properly connected and online.
- Update the Ring app to the latest version.
- Restart your phone or tablet.
Note: Shared Users is only available for devices that support sharing (most Ring Doorbells and cameras do).
Issue: “Remove User” Button Is Grayed Out
If the Remove button is inactive:
- Confirm you’re the Owner.
- Ensure the user isn’t the only shared user (some devices require at least one shared user).
- Try logging out and back in.
Issue: Removed User Still Has Access
If someone still receives alerts or can view the live feed after removal:
- Check if they’re using a different account or device.
- Ensure you removed them from the correct Ring device.
- Contact Ring Support if the issue continues.
Issue: Forgotten Owner Password
If you can’t log in as the Owner:
- Use the “Forgot Password” link on the login screen.
- Check your email for a reset link.
- If you no longer have access to the email, contact Ring Support with proof of ownership.
Best Practices for Managing Shared Access
To keep your Ring Doorbell secure and easy to manage, follow these best practices.
Regularly Review Shared Users
Set a reminder every few months to check who has access. Remove anyone who no longer needs it.
Use Descriptive Names
When adding users, use clear names like “Mom – Full Access” or “Dog Walker – Live View Only.” This makes it easier to identify who to remove later.
Limit Full Access
Only grant Full Access to people you fully trust. Use “Live View Only” for guests, delivery personnel, or temporary helpers.
Enable Two-Factor Authentication
Protect your Owner account with 2FA. This adds an extra layer of security and prevents unauthorized access.
Communicate Changes
If you remove someone’s access, let them know—especially if they rely on the doorbell for security (e.g., a neighbor who watches your home while you’re away).
Conclusion
Deleting a shared account with your Ring Doorbell is a simple but important task for maintaining your home’s security and privacy. By following the steps in this guide, you can confidently remove unwanted users, adjust permissions, and keep your smart doorbell under your control.
Remember, only the Owner can delete shared accounts, so always log in with the correct credentials. Use the Ring app to manage users, and don’t hesitate to troubleshoot if something goes wrong. Regularly reviewing who has access ensures your device stays secure over time.
Whether you’re cleaning up old accounts, responding to a change in household dynamics, or simply taking control of your smart home, knowing how to delete a shared account with Ring Doorbell puts you in the driver’s seat. Stay safe, stay in control, and enjoy the peace of mind that comes with a well-managed security system.