How to Disconnect from a Ring Doorbell

Disconnecting from a Ring Doorbell is simple when you follow the right steps. Whether you’re moving, upgrading, or troubleshooting, this guide walks you through the full process—from app removal to physical uninstallation—safely and efficiently.

Key Takeaways

• Understand the difference between app disconnection and physical removal: Disconnecting in the app stops notifications and access, while physically removing the device ensures it’s fully taken down from your door.
• Always turn off power before removing the doorbell: For hardwired models, shut off the breaker to avoid electrical shock or damage to the device.
• Use the Ring app to remove the device properly: This ensures your account is updated and prevents confusion if you reinstall later.
• Store or dispose of your Ring Doorbell responsibly: If you’re not reinstalling, consider recycling or donating the device if it’s still functional.
• Reconnecting later is easy: If you plan to reinstall, simply follow the setup process again—your previous settings may be saved.
• Keep your chime disconnected if applicable: If you have a Ring Chime or Chime Pro, remember to unplug or reset it separately.
• Contact Ring Support if issues arise: If you encounter errors during disconnection, Ring’s customer service can help resolve account or device issues.

How to Disconnect from a Ring Doorbell: A Complete Step-by-Step Guide

So, you’ve decided it’s time to disconnect your Ring Doorbell. Maybe you’re moving to a new home, upgrading to a newer model, or just taking a break from smart home tech. Whatever the reason, disconnecting from a Ring Doorbell doesn’t have to be complicated. In fact, with the right steps, it’s a straightforward process that takes just a few minutes.

In this guide, we’ll walk you through everything you need to know about how to disconnect from a Ring Doorbell—safely, correctly, and without leaving loose ends. We’ll cover both the digital side (removing the device from your Ring app) and the physical side (taking the doorbell off your door). We’ll also share tips for troubleshooting common issues and what to do if you plan to reconnect later.

By the end of this guide, you’ll feel confident handling the disconnection process like a pro. Let’s get started.

Why You Might Want to Disconnect Your Ring Doorbell

Before we dive into the how-to, let’s briefly talk about why someone might want to disconnect their Ring Doorbell. Understanding your reason can help you choose the right disconnection method.

• Moving to a new home: If you’re moving, you may want to take your Ring Doorbell with you. In this case, you’ll need to fully remove it and reinstall it at your new place.
• Upgrading to a newer model: Ring frequently releases new doorbells with better features. If you’re upgrading, you’ll want to disconnect the old one before setting up the new one.
• Troubleshooting issues: Sometimes, disconnecting and reconnecting your doorbell can fix connectivity or performance problems.
• Privacy or security concerns: If you’re worried about data or want to stop recording, disconnecting stops all activity.
• Selling or giving away your home: If you’re selling your house, you may want to remove personal devices like your Ring Doorbell before handing over the keys.

No matter your reason, the disconnection process is similar. The key is to do it properly to avoid confusion, security risks, or damage to your device.

What You’ll Need Before You Start

Before you begin disconnecting your Ring Doorbell, make sure you have the following:

• Your smartphone or tablet: You’ll need this to access the Ring app.
• The Ring app installed and logged in: Make sure you’re signed in to the account associated with your doorbell.
• A screwdriver (usually Phillips head): Most Ring Doorbells are secured with screws. You’ll need this to remove the mounting plate.
• A ladder (if your doorbell is high up): Safety first—use a stable ladder to reach your doorbell.
• Gloves (optional but recommended): These can protect your hands and improve grip.
• A small container or bag: To hold screws and small parts so you don’t lose them.

If your Ring Doorbell is hardwired (connected to your home’s electrical system), you’ll also need to turn off the power at the breaker box. We’ll cover that in detail below.

Step 1: Remove the Ring Doorbell from the App

The first step in disconnecting from a Ring Doorbell is to remove it from your Ring app. This stops notifications, recording, and remote access. It also prepares the device for physical removal.

Open the Ring App

Launch the Ring app on your smartphone or tablet. Make sure you’re logged in to the correct account. If you have multiple locations or devices, double-check that you’re in the right one.

Navigate to Device Settings

Tap on the three horizontal lines (menu icon) in the top-left corner of the screen. From the menu, select “Devices.” You’ll see a list of all your Ring devices—cameras, doorbells, alarms, etc.

Select Your Doorbell

Find your Ring Doorbell in the list and tap on it. This will open the device’s control panel, where you can view live video, check battery, and adjust settings.

Go to Device Health

Scroll down and tap on “Device Health.” This section shows the status of your doorbell, including battery level, Wi-Fi signal, and firmware version.

Remove the Device

At the bottom of the Device Health screen, you’ll see a red button that says “Remove Device.” Tap it. The app will ask you to confirm—tap “Remove” again.

Important: Removing the device from the app does not physically disconnect it from your door. It only stops the connection between your phone and the doorbell. You’ll still need to remove it from the wall if you don’t want it there anymore.

Confirm Removal

Once removed, the doorbell will no longer appear in your app. You won’t receive notifications, and you won’t be able to view live video. If you have a Ring Protect Plan, this device will also be removed from your subscription.

Step 2: Turn Off Power (For Hardwired Models)

If your Ring Doorbell is hardwired—meaning it’s connected to your home’s electrical system—you must turn off the power before removing it. This prevents electrical shock and protects the device.

Locate Your Breaker Box

Go to your home’s main electrical panel (breaker box). It’s usually in the basement, garage, or utility closet.

Find the Correct Circuit

Look for the circuit that powers your doorbell. It may be labeled “Doorbell,” “Front Door,” or something similar. If it’s not labeled, you may need to test circuits by turning them off one by one and checking if your doorbell stops working.

Turn Off the Breaker

Flip the switch for the doorbell circuit to the “Off” position. Use a non-contact voltage tester to double-check that the power is off at the doorbell location.

Safety Tip: Never assume the power is off. Always test it with a voltage tester before touching wires.

Wait a Few Minutes

Give the system a few minutes to fully power down. This ensures no residual electricity remains.

Step 3: Physically Remove the Ring Doorbell

Now that the power is off (if applicable) and the device is removed from the app, it’s time to take the doorbell off your door.

Set Up Your Ladder

Place your ladder securely on level ground. Make sure it’s tall enough to reach your doorbell comfortably. Have someone spot you if possible.

Remove the Faceplate

Most Ring Doorbells have a faceplate that snaps off. Gently pull the bottom edge of the faceplate away from the door. It should pop off easily. Set it aside.

Unscrew the Mounting Plate

You’ll see two screws at the top and bottom of the mounting plate. Use your screwdriver to remove them. Place the screws in your container so you don’t lose them.

Disconnect the Wires (Hardwired Models Only)

If your doorbell is hardwired, you’ll see two wires connected to the back of the mounting plate. Loosen the terminal screws and gently pull the wires free. Be careful not to damage the wires.

Tip: Take a photo of the wire connections before disconnecting them. This will help if you reinstall the doorbell later.

Lift Off the Doorbell

Once the screws are out and wires are disconnected, gently lift the doorbell away from the wall. The mounting plate will stay attached to the wall unless you’re removing it completely.

Remove the Mounting Plate (Optional)

If you don’t plan to reinstall the doorbell, you can remove the mounting plate. Unscrew it from the wall and patch any holes with spackle or wall filler.

Step 4: Handle the Ring Chime (If Applicable)

If you have a Ring Chime or Chime Pro, you’ll need to disconnect it separately. The Chime is a separate device that plugs into an outlet and alerts you when someone rings the doorbell.

Unplug the Chime

Simply unplug the Chime from the wall outlet. If it’s a Chime Pro (which also extends Wi-Fi), unplug it and reset it if needed.

Remove from the App

Open the Ring app, go to Devices, select your Chime, and tap “Remove Device” just like you did with the doorbell.

Reset the Chime (Optional)

If you’re giving away or selling the Chime, press and hold the reset button (usually on the side) for 10 seconds until the light flashes. This clears all settings.

Step 5: Store or Dispose of Your Ring Doorbell

Now that your Ring Doorbell is disconnected, you need to decide what to do with it.

If You’re Reinstalling Later

Store the doorbell, mounting plate, screws, and faceplate in a safe, dry place. Keep the original box if you have it. Label the parts so you know what goes where.

If You’re Selling or Donating

Make sure the device is completely removed from your Ring account. Wipe any personal data by performing a factory reset. To do this, press and hold the setup button (usually on the side) for 20 seconds until the light flashes.

If You’re Recycling

Ring Doorbells contain electronic components and should not go in regular trash. Check with your local e-waste recycling center or contact Ring for recycling options.

Troubleshooting Common Disconnection Issues

Sometimes, disconnecting from a Ring Doorbell doesn’t go as smoothly as planned. Here are some common problems and how to fix them.

“Remove Device” Button Is Grayed Out

If you can’t tap the “Remove Device” button, it may be because:

• The doorbell is offline. Make sure it’s connected to Wi-Fi or has sufficient battery.
• You’re not the owner of the device. Only the account owner can remove devices.
• There’s a firmware update in progress. Wait for it to finish.

Try restarting the app or your phone. If that doesn’t work, contact Ring Support.

Doorbell Won’t Come Off the Wall

If the doorbell is stuck:

• Double-check that all screws are removed.
• Gently wiggle the device while pulling.
• Use a flathead screwdriver to carefully pry it loose—avoid damaging the wall.

Wires Won’t Disconnect

If the wires are tight:

• Loosen the terminal screws completely.
• Use needle-nose pliers to gently pull the wires.
• Don’t yank—this can damage the wires or the doorbell.

App Says “Device Not Found”

This usually means the doorbell is already disconnected or offline. Check the device physically. If it’s still on the wall but not responding, try removing it manually and then removing it from the app.

Can You Reconnect Your Ring Doorbell Later?

Absolutely! Disconnecting your Ring Doorbell doesn’t mean you can’t use it again. Reconnecting is just as easy as the initial setup.

Reinstall the Mounting Plate

If you removed the mounting plate, screw it back into the wall. Reconnect the wires if it’s hardwired.

Attach the Doorbell

Snap the doorbell onto the mounting plate. Secure it with the screws.

Turn Power Back On

If it’s hardwired, turn the breaker back on.

Reconnect in the App

Open the Ring app, tap the menu, select “Set Up a Device,” and follow the prompts. The app will guide you through reconnecting to Wi-Fi and restoring settings.

Note: Your previous settings (like motion zones and alerts) may not be saved. You may need to reconfigure them.

Final Tips for a Smooth Disconnection

• Take your time: Rushing can lead to mistakes or damage.
• Label everything: If you’re storing parts, label them so you know what goes where.
• Keep the manual: The user guide has helpful diagrams and troubleshooting tips.
• Check for updates: Before disconnecting, make sure your app and device firmware are up to date.
• Ask for help: If you’re unsure about electrical work, consult a professional.

Conclusion

Disconnecting from a Ring Doorbell might seem daunting at first, but it’s actually a simple process when you break it down into steps. By removing the device from the app, turning off power (if needed), and carefully taking it off the wall, you can disconnect safely and efficiently.

Whether you’re moving, upgrading, or just taking a break, following this guide ensures you do it the right way—without damaging your device or leaving security gaps. And if you ever want to reconnect, the process is just as straightforward.

Remember: always prioritize safety, especially when dealing with electricity. And if you run into any issues, Ring’s customer support is there to help.

Now that you know how to disconnect from a Ring Doorbell, you can make changes to your smart home setup with confidence. Happy disconnecting!