Factory resetting your Ring Doorbell 2020 release helps resolve connectivity issues, prepare the device for resale, or fix software glitches. This guide walks you through the process safely and efficiently, ensuring your doorbell returns to its original settings without complications.
Key Takeaways
- Factory reset erases all settings: This process removes Wi-Fi credentials, motion zones, and device history, returning your Ring Doorbell 2020 to its out-of-the-box state.
- Use the Ring app for most models: The easiest method involves the Ring app, but physical button resets are available for offline devices.
- Reset only when necessary: Avoid frequent resets; use them for troubleshooting, transferring ownership, or persistent errors.
- Reconnect after reset: You’ll need to set up the doorbell again through the Ring app, including Wi-Fi and motion settings.
- Battery-powered models require extra care: Ensure the battery is charged or use a wired connection during setup to avoid interruptions.
- Check compatibility: Confirm your model is the 2020 release (e.g., Ring Video Doorbell 2, 3, or Pro) before proceeding.
- Contact support if issues persist: If the reset fails, Ring’s customer service can help diagnose hardware or firmware problems.
How to Factory Reset Ring Doorbell 2020 Release
If you’re experiencing issues with your Ring Doorbell 2020 release—like poor Wi-Fi connection, unresponsive app controls, or preparing to sell or give away your device—a factory reset might be the solution. This comprehensive guide will walk you through every step of resetting your Ring Doorbell to its original factory settings. Whether you own the Ring Video Doorbell 2, 3, or Pro (2020 models), this guide covers all the methods you’ll need, including using the Ring app and physical button resets.
By the end of this article, you’ll know exactly how to safely and effectively reset your device, what to expect afterward, and how to troubleshoot common problems. We’ll also share practical tips to make the process smoother and answer frequently asked questions. Let’s get started!
Why Would You Need to Factory Reset Your Ring Doorbell?
Visual guide about How to Factory Reset Ring Doorbell 2020 Release
Image source: cravingtech.com
Before diving into the steps, it’s important to understand when and why a factory reset is necessary. A factory reset isn’t something you’ll do every week—it’s a powerful tool for specific situations.
You might need to reset your Ring Doorbell 2020 release if:
– The device is not connecting to Wi-Fi despite correct credentials.
– The Ring app shows “offline” or “device error” messages.
– You’re selling, gifting, or returning the doorbell and want to remove your personal data.
– The doorbell is frozen, unresponsive, or behaving erratically.
– You’re switching to a new Wi-Fi network and previous settings are causing conflicts.
– You’ve installed a firmware update that caused unexpected issues.
A factory reset wipes all stored data, including your Wi-Fi network, motion zones, device name, and notification settings. It essentially returns the doorbell to the state it was in when you first unboxed it. This gives you a clean slate to reconfigure the device properly.
What You’ll Need Before Starting
Before you begin the reset process, gather the following items to ensure a smooth experience:
– A smartphone or tablet with the latest version of the Ring app installed.
– Your Ring account login information (email and password).
– A stable Wi-Fi network (2.4 GHz recommended for most models).
– A charged battery (for battery-powered models) or a wired power source.
– A small paperclip or SIM ejector tool (for physical reset button access).
– Access to your doorbell’s mounting location (you may need to remove it temporarily).
Having these ready will prevent interruptions and help you complete the reset quickly.
Step-by-Step Guide: How to Factory Reset via the Ring App
The easiest and most reliable way to factory reset your Ring Doorbell 2020 release is through the Ring app. This method works for all 2020 models, including the Ring Video Doorbell 2, 3, and Pro.
Step 1: Open the Ring App
Launch the Ring app on your smartphone or tablet. Make sure you’re logged into the account associated with your doorbell. If you’re not logged in, enter your email and password to access your devices.
Step 2: Select Your Doorbell
On the home screen, you’ll see a list of your Ring devices. Tap on the doorbell you want to reset. This will open the device dashboard, where you can view live video, check battery status, and access settings.
Step 3: Go to Device Settings
In the top-right corner of the device dashboard, tap the gear icon (⚙️) to open the Device Settings menu. This is where all configuration options are located.
Step 4: Scroll to the Bottom and Tap “Remove Device”
Scroll down until you see the “Remove Device” option. Tap it. The app will ask you to confirm that you want to remove the device from your account. This step is crucial—it disconnects the doorbell from your Ring account and prepares it for a full reset.
Step 5: Confirm the Removal
Tap “Remove” when prompted. The app will process the request and notify you once the device has been successfully removed. At this point, the doorbell is no longer linked to your account, but it may still retain some local settings.
Step 6: Perform a Physical Reset (Recommended)
Even after removing the device in the app, it’s best to perform a physical reset to ensure all data is cleared. This step is especially important if you’re giving away or selling the doorbell.
Locate the orange reset button on the back or side of your doorbell (depending on the model). Use a paperclip or SIM ejector tool to press and hold the button for about 15–20 seconds. You’ll see the LED light on the front flash, indicating the reset is in progress.
Once the light stops flashing and turns solid or turns off, the reset is complete. Your doorbell is now restored to factory settings.
Alternative Method: Physical Reset Without the App
If your Ring Doorbell is offline or you can’t access the app, you can still perform a factory reset using the physical reset button. This method works for all 2020 models.
Step 1: Locate the Reset Button
For most Ring Doorbell 2020 models, the reset button is a small orange button located on the back or side of the device. You may need to remove the doorbell from its mount to access it.
Step 2: Press and Hold the Reset Button
Using a paperclip or similar tool, press and hold the orange reset button for 15–20 seconds. Keep holding even if the LED light turns off or flashes.
Step 3: Wait for the Reset to Complete
After releasing the button, wait for the LED light to flash rapidly or turn solid. This indicates the reset is complete. The doorbell will restart and enter setup mode, ready for a new installation.
Step 4: Reinstall via the Ring App
Once reset, open the Ring app and follow the setup process as if it were a new device. You’ll need to reconnect it to Wi-Fi, name it, and configure motion settings.
What Happens After a Factory Reset?
After completing the factory reset, your Ring Doorbell 2020 release will behave like a brand-new device. Here’s what you can expect:
– The device will no longer be linked to your Ring account.
– All previous settings, including Wi-Fi passwords, motion zones, and device names, will be erased.
– The doorbell will enter setup mode, indicated by a flashing LED light.
– You’ll need to reinstall it using the Ring app.
– Any recorded videos or event history stored in the cloud will remain in your account (if you didn’t delete them), but the device itself won’t have access until reconnected.
It’s important to note that a factory reset does not delete your Ring account or cloud recordings. Only the device’s local data is removed.
How to Reconnect Your Ring Doorbell After a Reset
Once your doorbell is reset, you’ll need to set it up again. Follow these steps to reconnect it to your network and account.
Step 1: Open the Ring App
Launch the Ring app and tap the “+” (plus) icon in the top-right corner to add a new device.
Step 2: Select “Doorbells”
Choose “Doorbells” from the list of device types. The app will guide you through the setup process.
Step 3: Scan the QR Code or Enter the Serial Number
Hold your phone’s camera over the QR code on the back of the doorbell, or manually enter the serial number. This links the device to your account.
Step 4: Connect to Wi-Fi
Follow the on-screen instructions to connect your doorbell to your Wi-Fi network. Make sure you’re using a 2.4 GHz network, as most Ring doorbells don’t support 5 GHz.
Step 5: Configure Settings
Set up motion zones, adjust sensitivity, name your doorbell, and enable notifications. You can also choose whether to record video, enable two-way talk, and set up shared users.
Step 6: Test the Doorbell
Once setup is complete, test the doorbell by pressing the button or triggering motion. Check the live view in the app to ensure everything is working correctly.
Troubleshooting Common Reset Issues
Even with careful steps, you might encounter problems during or after a factory reset. Here are some common issues and how to fix them.
Issue: Doorbell Won’t Reset
If the reset button doesn’t respond or the LED doesn’t flash, try the following:
– Ensure the battery is charged or the device is properly wired.
– Press and hold the reset button for a full 20 seconds.
– Remove the battery (if applicable), wait 10 seconds, then reinsert it and try again.
Issue: App Says “Device Offline” After Reset
This usually means the doorbell isn’t connecting to Wi-Fi. Try:
– Moving your router closer to the doorbell.
– Ensuring you’re using a 2.4 GHz network.
– Restarting your router and the doorbell.
– Reinstalling the Ring app.
Issue: Can’t Find the Reset Button
The reset button location varies by model:
– Ring Video Doorbell 2: Orange button on the back, near the bottom.
– Ring Video Doorbell 3: Orange button on the side, under the battery compartment.
– Ring Video Doorbell Pro: Orange button on the back, accessible after removing the faceplate.
Refer to your user manual or Ring’s support site if you’re unsure.
Issue: Doorbell Resets But Won’t Reconnect
If the device resets but won’t pair with the app:
– Make sure Bluetooth is enabled on your phone.
– Restart your phone and the Ring app.
– Try setting up the doorbell in a different location (closer to the router).
– Contact Ring support if the problem persists.
Tips for a Smooth Factory Reset Experience
To make the reset process as easy as possible, keep these tips in mind:
– Charge the battery fully before starting, especially for battery-powered models.
– Use a stable Wi-Fi connection during setup to avoid interruptions.
– Keep your phone close to the doorbell during pairing.
– Update the Ring app to the latest version before resetting.
– Write down your Wi-Fi password in case you need to re-enter it.
– Take photos of your current settings (like motion zones) if you want to recreate them later.
Following these tips can save you time and frustration.
When to Contact Ring Support
If you’ve tried all the steps and your Ring Doorbell 2020 release still won’t reset or reconnect, it may be time to contact Ring customer support. They can help with:
– Hardware malfunctions (e.g., faulty reset button).
– Firmware corruption.
– Account-related issues.
– Warranty claims or replacements.
You can reach Ring support through the app, their website, or by phone. Have your device model, serial number, and account details ready.
Conclusion
Factory resetting your Ring Doorbell 2020 release is a straightforward process that can solve many common issues. Whether you’re troubleshooting connectivity problems, preparing to sell your device, or just starting fresh, this guide has shown you how to do it safely and effectively.
By using the Ring app or the physical reset button, you can restore your doorbell to its original settings in just a few minutes. Remember to reconnect the device afterward and reconfigure your preferences. And if you run into trouble, don’t hesitate to reach out to Ring support.
With this knowledge, you’re now equipped to handle any reset situation with confidence. Your Ring Doorbell will be back to working like new in no time.