Factory resetting your Ring Doorbell 2020 can solve connectivity issues, prepare the device for resale, or start fresh after a failed update. This guide walks you through every step—from locating the reset button to reconnecting your doorbell—ensuring a quick and successful reset.
Key Takeaways
- Factory reset erases all settings: This includes Wi-Fi credentials, motion zones, and linked accounts, restoring the device to its original state.
- Use the reset button on the device: The physical reset button is located on the back or bottom of your Ring Doorbell 2020, depending on the model.
- Reset via the Ring app if needed: If you can’t access the device physically, use the Ring app to initiate a remote factory reset.
- Reconnect after reset: After resetting, you’ll need to set up your doorbell again using the Ring app and your Wi-Fi network.
- Reset only when necessary: Only perform a factory reset if troubleshooting steps fail or you’re transferring ownership.
- Ensure full battery or stable power: For battery-powered models, make sure the battery is charged; for wired models, confirm power is on.
- Contact Ring Support if issues persist: If the reset doesn’t resolve problems, reach out to Ring’s customer service for further assistance.
How to Factory Reset Ring Doorbell 2020
If your Ring Doorbell 2020 is acting up—maybe it’s not connecting to Wi-Fi, freezing on live view, or refusing to respond to motion alerts—you might be considering a factory reset. Don’t worry, you’re not alone. Many users face similar issues, and a factory reset is often the most effective solution. This comprehensive guide will walk you through the entire process of factory resetting your Ring Doorbell 2020, whether it’s a battery-powered or hardwired model. By the end, you’ll know exactly how to restore your device to its original settings and get it working like new again.
We’ll cover everything from understanding what a factory reset does, to step-by-step instructions for both physical and app-based resets, troubleshooting tips, and what to do afterward. Whether you’re preparing to sell your doorbell, fixing a glitch, or simply starting fresh, this guide has you covered.
What Is a Factory Reset?
Visual guide about How to Factory Reset Ring Doorbell 2020
Image source: ringdoorbellinstallationguy.com
Before diving into the steps, it’s important to understand what a factory reset actually does. A factory reset returns your Ring Doorbell 2020 to the exact state it was in when you first unboxed it. This means all personalized settings—like your Wi-Fi network, motion zones, notification preferences, and linked devices—are completely erased.
Think of it like wiping a smartphone and restoring it to factory settings. Your doorbell will no longer be connected to your Ring account, and you’ll need to set it up from scratch. This process can resolve a wide range of issues, including:
– Persistent connectivity problems
– Failed software updates
– Unresponsive app controls
– Audio or video glitches
– Device not appearing in the Ring app
It’s a powerful troubleshooting tool, but it should only be used when simpler fixes—like restarting the app, reconnecting to Wi-Fi, or rebooting the device—don’t work.
When Should You Factory Reset Your Ring Doorbell 2020?
You don’t need to factory reset your Ring Doorbell 2020 every time it acts up. In fact, it’s best to try less drastic solutions first. Here are some common scenarios where a factory reset is the right move:
- You’re selling or giving away the doorbell: A factory reset ensures your personal data and settings are completely removed, protecting your privacy.
- The device won’t connect to Wi-Fi: If your doorbell keeps dropping the connection or fails to join your network, a reset can clear corrupted settings.
- App shows “Device Offline” or “Connection Failed”: This often indicates a deeper communication issue that a reset can fix.
- Live view or motion alerts aren’t working: If the camera feed is frozen or motion detection is inconsistent, resetting may restore functionality.
- You’ve tried all other troubleshooting steps: If restarting, updating, or reconnecting hasn’t helped, a factory reset is the next logical step.
Remember: a factory reset is not a quick fix for low battery or poor Wi-Fi signal. Make sure your doorbell has sufficient power and is within range of your router before proceeding.
Preparing for the Factory Reset
Before you begin, take a few minutes to prepare. This will make the process smoother and help avoid common pitfalls.
Check Your Power Source
If you have a battery-powered Ring Doorbell 2020, ensure the battery is fully charged. A low battery can interrupt the reset process or cause the device to fail during setup afterward. You can check the battery level in the Ring app under Device Health.
For hardwired models, confirm that power is reaching the doorbell. If the device has been disconnected or the circuit breaker was turned off, restore power before resetting.
Gather Your Tools
You won’t need much, but having these items ready will help:
– A small pin, paperclip, or SIM ejector tool (to press the reset button)
– Your smartphone or tablet with the Ring app installed
– Your Wi-Fi network name (SSID) and password
– Access to your Ring account (email and password)
Back Up Important Settings (Optional)
While a factory reset erases all settings, you might want to note down custom motion zones, notification schedules, or shared user access before proceeding. This way, you can quickly reconfigure them after the reset.
Ensure You’re Near the Doorbell
You’ll need physical access to the device to press the reset button. If you’re on the second floor or the doorbell is hard to reach, consider using a ladder or asking someone for help.
How to Factory Reset Ring Doorbell 2020 (Physical Method)
The most reliable way to factory reset your Ring Doorbell 2020 is by using the physical reset button on the device. This method works for both battery and hardwired models and doesn’t require the app to be functional.
Step 1: Locate the Reset Button
The reset button is a small, recessed button typically found on the back or bottom edge of your Ring Doorbell 2020. It’s usually labeled “Reset” or indicated by a small hole. On some models, it’s located near the battery compartment.
If you’re unsure, refer to your device’s user manual or look for a tiny hole that requires a pin to press.
Step 2: Power On the Device
Make sure your doorbell is powered on. For battery models, ensure the battery is inserted and charged. For wired models, confirm the power is connected and the device is receiving electricity.
You can verify this by checking if the LED light on the front is illuminated or by opening the Ring app to see if the device appears online.
Step 3: Press and Hold the Reset Button
Using a paperclip, pin, or SIM ejector tool, gently insert it into the reset button hole. Press and hold the button for at least 10–15 seconds. You may feel a slight click when pressing.
Keep holding until you see the LED light on the front of the doorbell begin to flash rapidly. This indicates the reset process has started.
Step 4: Wait for the Reset to Complete
After releasing the button, the doorbell will restart automatically. The LED will continue flashing for about 30–60 seconds. Once it stops flashing and returns to a steady light (or turns off, depending on the model), the factory reset is complete.
Do not unplug or remove the battery during this process, as it could damage the device.
Step 5: Confirm the Reset
Open the Ring app on your smartphone. If the reset was successful, your doorbell should no longer appear in your list of devices. If it still shows up, try refreshing the app or restarting your phone.
At this point, your Ring Doorbell 2020 is back to factory settings and ready for a new setup.
How to Factory Reset Ring Doorbell 2020 Using the Ring App
If you can’t access the physical reset button—perhaps the doorbell is mounted too high or the button is damaged—you can perform a factory reset remotely using the Ring app. This method requires that your doorbell is still connected to Wi-Fi and responsive to the app.
Step 1: Open the Ring App
Launch the Ring app on your smartphone or tablet. Make sure you’re logged into the same account that the doorbell is registered to.
Step 2: Select Your Doorbell
Tap on the three-line menu icon (☰) in the top-left corner, then select “Devices.” Find your Ring Doorbell 2020 in the list and tap on it.
Step 3: Go to Device Settings
Once inside the device dashboard, scroll down and tap on “Device Settings.” This will open a menu with various configuration options.
Step 4: Find the Reset Option
Look for an option labeled “Factory Reset” or “Remove Device.” On some versions of the app, it may be under “General” or “Advanced Settings.”
Tap on it. You may see a warning message explaining that this will erase all settings and disconnect the device from your account.
Step 5: Confirm the Reset
Tap “Confirm” or “Reset” to proceed. The app will send a command to your doorbell, initiating the factory reset process. The LED on the device should begin flashing, indicating the reset is in progress.
Wait for the process to complete—usually within 1–2 minutes. Once done, the doorbell will no longer appear in your app.
Step 6: Verify the Reset
Check your device list in the Ring app. If the doorbell is gone, the reset was successful. If it still appears, try restarting the app or repeating the steps.
Note: If your doorbell is completely unresponsive or offline, the app-based reset may not work. In that case, use the physical reset method instead.
What to Do After a Factory Reset
Congratulations! Your Ring Doorbell 2020 has been successfully reset. Now it’s time to set it up again and reconnect it to your home network.
Step 1: Reinstall the Doorbell in the Ring App
Open the Ring app and tap the “+” icon to add a new device. Select “Doorbells” and choose your model (e.g., Ring Video Doorbell 2020).
Follow the on-screen instructions to scan the QR code on the back of your doorbell or enter the serial number manually.
Step 2: Connect to Wi-Fi
The app will prompt you to connect your doorbell to your Wi-Fi network. Select your network from the list and enter the password carefully. Make sure you’re using the 2.4 GHz band, as most Ring doorbells don’t support 5 GHz.
If your network uses both bands under the same name (dual-band), temporarily rename the 5 GHz network or disable it during setup to avoid confusion.
Step 3: Complete the Setup
Follow the remaining prompts to configure motion zones, notification settings, and shared users. You can also enable features like motion schedules, smart alerts, and linked devices (e.g., Ring Chime).
Once setup is complete, test the doorbell by pressing the button or triggering motion. Check the live view and ensure notifications are working.
Step 4: Update Firmware (If Needed)
After setup, the Ring app may automatically check for firmware updates. Allow the update to install if prompted. This ensures your doorbell has the latest features and security patches.
Troubleshooting Common Reset Issues
Even with careful preparation, you might run into problems. Here are some common issues and how to fix them.
Issue: Reset Button Doesn’t Work
If pressing the reset button doesn’t trigger a response, try these steps:
– Ensure the doorbell is powered on.
– Use a different tool (e.g., a sturdier paperclip).
– Press and hold for a full 15 seconds—some users stop too early.
– Check for physical damage or debris blocking the button.
If the button is damaged, contact Ring Support for repair options.
Issue: Doorbell Doesn’t Appear After Reset
If your doorbell doesn’t show up in the app after a reset:
– Restart your smartphone and the Ring app.
– Make sure your phone is connected to the same Wi-Fi network.
– Try adding the device manually using the serial number.
– Move closer to the doorbell to improve signal strength.
Issue: Wi-Fi Connection Fails After Reset
If the doorbell won’t connect to Wi-Fi:
– Double-check your Wi-Fi password.
– Ensure your router supports 2.4 GHz networks.
– Move the doorbell closer to the router during setup.
– Restart your router and try again.
Issue: LED Light Doesn’t Flash
If the LED doesn’t flash when you press the reset button:
– Confirm the battery is charged or power is connected.
– Try a different reset tool.
– Wait a few minutes and attempt the reset again.
If the light remains off, the device may have a hardware issue.
Issue: App Says “Device Already Registered”
If you see this message during setup:
– The reset may not have completed fully.
– Try the physical reset method again.
– Contact Ring Support to remove the device from your account remotely.
Tips for a Smooth Factory Reset
To make the process as easy as possible, keep these tips in mind:
- Do the reset during daylight: It’s easier to see the LED light and access the device.
- Have your Wi-Fi password ready: You’ll need it during re-setup.
- Use a stable ladder: Safety first when accessing a mounted doorbell.
- Don’t rush: Take your time with each step to avoid mistakes.
- Keep the app updated: An outdated app can cause setup issues.
When to Contact Ring Support
If you’ve followed all steps and your Ring Doorbell 2020 still isn’t working properly after a factory reset, it’s time to reach out for help. Ring’s customer support team can assist with:
– Remote diagnostics
– Account-related issues
– Hardware malfunctions
– Warranty claims
You can contact them via the Ring app, their website, or phone. Be ready to provide your device serial number and a description of the problem.
Conclusion
Factory resetting your Ring Doorbell 2020 is a straightforward process that can resolve many common issues. Whether you’re fixing a glitch, preparing to sell, or just starting fresh, following the steps in this guide will ensure a successful reset. Remember to use the physical reset button when possible, prepare your tools and information in advance, and take your time during re-setup.
With your doorbell back to factory settings and properly configured, you can enjoy reliable performance, clear video, and timely alerts once again. And if you ever run into trouble, don’t hesitate to reach out to Ring Support—they’re there to help.
Now that you know how to factory reset your Ring Doorbell 2020, you’re equipped to handle most technical hiccups with confidence. Happy ringing!