Confused about which Ring Doorbell model you have? This guide walks you through simple methods to identify your device using the Ring app, physical labels, and design features. Whether you’re troubleshooting, upgrading, or just curious, we’ll help you figure it out in minutes.
Key Takeaways
- Check the Ring app: The easiest way to identify your model is through the device settings in the Ring app on your smartphone.
- Look for model numbers: Most Ring Doorbells have a model number printed on a label inside the battery compartment or on the back of the device.
- Compare physical features: Different models have unique designs—like button placement, camera lens size, and mounting brackets—that can help you tell them apart.
- Use the serial number: You can enter your device’s serial number on Ring’s support site to confirm the exact model.
- Know your power source: Wired vs. battery-powered models often differ in appearance and functionality, helping narrow down your device type.
- Check packaging or receipt: Original boxes or purchase receipts usually list the model name and number.
- Contact Ring support: If all else fails, Ring’s customer service can help identify your device using your account or serial number.
How to Figure Out Which Ring Doorbell You Have
If you’ve ever stood in front of your front door wondering, “Wait—what model Ring Doorbell do I actually have?” you’re not alone. With so many Ring Doorbell models on the market—from the original Ring Video Doorbell to the latest Ring Video Doorbell Pro 2 and Ring Battery Doorbell Plus—it’s easy to lose track. Whether you’re troubleshooting a technical issue, looking to upgrade, or just trying to find the right replacement parts, knowing your exact model is the first step.
The good news? Figuring out which Ring Doorbell you have doesn’t require a tech degree or special tools. In fact, there are several quick, reliable methods you can use—right from your phone or by taking a closer look at the device itself. In this guide, we’ll walk you through every way to identify your Ring Doorbell, from checking the app to examining physical features and even reaching out to customer support.
By the end of this article, you’ll be able to confidently say, “I have a Ring Video Doorbell (2nd Gen),” or “Mine’s a Ring Battery Doorbell Plus.” Let’s get started.
Method 1: Use the Ring App to Identify Your Doorbell
The fastest and most accurate way to find out which Ring Doorbell you have is by using the Ring app on your smartphone. The app stores detailed information about all your connected devices, including model names, serial numbers, and firmware versions.
Step 1: Open the Ring App
Launch the Ring app on your iPhone or Android device. Make sure you’re logged into the account associated with your doorbell. If you have multiple locations or devices, ensure you’re viewing the correct one.
Visual guide about How to Figure Out Which Ring Doorbell You Have
Image source: smarthomeways.com
Step 2: Go to Device Settings
Tap the three horizontal lines (menu icon) in the top-left corner of the screen. From the menu, select Devices. You’ll see a list of all your Ring devices—cameras, doorbells, alarms, etc.
Step 3: Select Your Doorbell
Find your doorbell in the list and tap on it. This will open the device’s main control screen, where you can view live video, adjust motion settings, and more.
Step 4: Access Device Health
Scroll down and tap on Device Health. This section provides technical details about your doorbell, including its model name, serial number, firmware version, and battery level (if applicable).
Step 5: Find the Model Name
Look for a line labeled Device Name or Model. It will typically say something like “Ring Video Doorbell (2nd Gen)” or “Ring Battery Doorbell Plus.” This is your official model identification.
Pro Tip: If your device name is generic (like “Front Door”), you can rename it in the app to something more specific, like “Ring Doorbell Pro – Front.” This helps avoid confusion later.
Method 2: Check the Physical Label on Your Doorbell
If your phone isn’t handy or the app isn’t working, you can identify your Ring Doorbell by examining the device itself. Most models have a label with the model number and serial number printed somewhere on the hardware.
Step 1: Remove the Doorbell from the Mount (If Needed)
For battery-powered models like the Ring Video Doorbell (1st, 2nd, or 3rd Gen) or Ring Battery Doorbell Plus, you’ll need to remove the faceplate to access the battery compartment. Gently press the release button at the bottom of the doorbell and lift the front cover off.
For wired models like the Ring Video Doorbell Pro or Pro 2, you may need to unscrew the device from the mounting bracket. Use a Phillips-head screwdriver to remove the security screw at the bottom, then slide the doorbell off the bracket.
Step 2: Locate the Label
Once the doorbell is removed, look for a small white or silver label. It’s usually found:
- Inside the battery compartment (for battery models)
- On the back of the device (for wired models)
- Near the charging port or circuit board
Step 3: Read the Model Number
The label will include several lines of text. Look for a line that starts with “Model:” followed by a code like:
- Model: 5AT1P7 – Ring Video Doorbell (1st Gen)
- Model: 5AT2P7 – Ring Video Doorbell (2nd Gen)
- Model: 5AT3P7 – Ring Video Doorbell (3rd Gen)
- Model: 5AT4P7 – Ring Battery Doorbell Plus
- Model: 5AT5P7 – Ring Video Doorbell Wired
- Model: 5AT6P7 – Ring Video Doorbell Pro
- Model: 5AT7P7 – Ring Video Doorbell Pro 2
These model numbers are unique to each version and can be cross-referenced with Ring’s official support page to confirm the exact name.
Example: If you see “Model: 5AT3P7,” you have a Ring Video Doorbell (3rd Gen), which features improved video quality, color night vision, and a more compact design than earlier versions.
Method 3: Compare Physical Design Features
If you don’t have the app or can’t access the label, you can often identify your Ring Doorbell by its appearance. Over the years, Ring has introduced noticeable design changes that make each model distinguishable.
Step 1: Look at the Button
The doorbell button is one of the most obvious visual clues:
- Ring Video Doorbell (1st Gen): Large, round button with a prominent Ring logo. The entire front face is mostly button.
- Ring Video Doorbell (2nd & 3rd Gen): Smaller, oval-shaped button with a subtle Ring logo. More of the face is camera and sensor.
- Ring Battery Doorbell Plus: Slim, rectangular design with a small circular button and a wide camera lens.
- Ring Video Doorbell Wired: Compact, modern look with a small button and a wide-angle lens. Often confused with the 2nd Gen, but slimmer.
- Ring Video Doorbell Pro / Pro 2: Sleek, professional design with a small button and a large camera lens. The Pro 2 has a slightly wider lens and improved motion detection.
Step 2: Check the Camera Lens
The size and shape of the camera lens can also help:
- 1st Gen: Small, centered lens with a visible IR cut filter.
- 2nd & 3rd Gen: Larger lens that takes up more of the front face.
- Battery Doorbell Plus: Wide-angle lens that spans nearly the entire width of the device.
- Pro Models: Large, high-quality lens with a protective glass cover and enhanced low-light performance.
Step 3: Examine the Mounting Bracket
The way the doorbell attaches to the wall can also be a clue:
- Battery Models: Use a quick-release mount with a security screw at the bottom.
- Wired Models: Attach directly to the wall with screws and require electrical wiring.
- Pro Models: Use a special mounting bracket that allows for angle adjustment and requires a transformer for power.
Pro Tip: Take a photo of your doorbell and compare it side-by-side with images on Ring’s website or Amazon listings. This visual match can quickly confirm your model.
Method 4: Use the Serial Number on Ring’s Support Site
If you have the serial number but not the model name, you can use Ring’s official support tools to look it up.
Step 1: Find the Serial Number
The serial number is usually printed on the same label as the model number. It’s a long string of numbers and letters, often starting with “S/N:” or “Serial Number:”.
Step 2: Visit Ring’s Support Page
Go to support.ring.com and search for “identify my device” or “serial number lookup.” While Ring doesn’t have a public serial number decoder, you can use the number in the app or when contacting support.
Step 3: Enter the Serial Number in the App
In the Ring app, go to Device Health and scroll down. You’ll see the serial number listed. While the app won’t translate it automatically, you can copy it and use it when chatting with Ring support.
Example: If your serial number is “S/N: 1234567890ABC,” a support agent can instantly tell you it belongs to a Ring Video Doorbell Pro 2.
Method 5: Check Your Original Packaging or Receipt
If you still have the box your doorbell came in, it’s one of the easiest ways to confirm the model.
Step 1: Look at the Box
The front of the box typically displays the full product name, such as “Ring Video Doorbell (3rd Gen)” or “Ring Battery Doorbell Plus.”
Step 2: Check the Receipt or Email Confirmation
If you bought your doorbell online, check your email for the order confirmation. Retailers like Amazon, Best Buy, or the Ring website usually list the exact model in the purchase details.
Step 3: Review Your Amazon Account
If you purchased through Amazon, log into your account and go to Your Orders. Find the Ring Doorbell purchase and click on it. The product title will clearly state the model.
Pro Tip: Save your receipt or take a screenshot of the order confirmation. This can be helpful for warranty claims or returns.
Method 6: Contact Ring Customer Support
If you’ve tried all the above methods and still can’t identify your doorbell, Ring’s customer support team can help.
Step 1: Gather Information
Before contacting support, have the following ready:
- Serial number (from the label or app)
- Your Ring account email
- Photos of the device (front, back, and label)
Step 2: Reach Out via Chat or Phone
Visit support.ring.com and click on Contact Us. You can start a live chat or request a callback. Support agents are trained to help identify devices based on serial numbers or physical descriptions.
Step 3: Confirm the Model
The agent will verify your account and device, then tell you the exact model name. They may also provide additional details like purchase date, warranty status, and compatible accessories.
Pro Tip: Ring support is generally responsive and helpful. Most identification requests are resolved within minutes.
Troubleshooting Common Issues
Even with these methods, you might run into a few hiccups. Here’s how to handle common problems.
Issue: The App Doesn’t Show the Model Name
If the Ring app only shows a generic name like “Front Door,” try refreshing the device list. Go to Devices, pull down to refresh, and check Device Health again. If it still doesn’t appear, restart the app or reinstall it.
Issue: The Label Is Worn or Missing
Over time, labels can fade or peel off—especially on outdoor devices. If the label is unreadable, use the app or contact support with photos of the device. Describe the button shape, lens size, and mounting style to help them identify it.
Issue: You Have a Third-Party or Refurbished Unit
Some Ring Doorbells are sold refurbished or through third-party sellers. These should still have official model numbers, but if not, check the seller’s listing or contact them directly. Ring only supports devices purchased through authorized retailers.
Issue: Multiple Doorbells on One Account
If you have more than one doorbell, make sure you’re checking the right one in the app. Tap each device and compare the serial numbers or locations to avoid confusion.
Why Knowing Your Model Matters
Identifying your Ring Doorbell isn’t just about satisfying curiosity—it’s essential for proper maintenance and support.
- Firmware Updates: Different models receive updates at different times. Knowing your model ensures you get the right software.
- Replacement Parts: Batteries, faceplates, and mounting kits are model-specific. Buying the wrong one can lead to compatibility issues.
- Troubleshooting: Support guides and error codes vary by model. Accurate identification leads to faster fixes.
- Upgrades: If you’re considering an upgrade, knowing your current model helps you compare features and decide what’s next.
- Warranty Claims: Ring’s warranty is tied to the device model and purchase date. Proof of model may be required for service.
Final Thoughts
Figuring out which Ring Doorbell you have doesn’t have to be a mystery. Whether you use the Ring app, check the physical label, compare design features, or contact customer support, there’s a method that will work for you. Most people can identify their model in under five minutes using just their smartphone.
Remember, knowing your device isn’t just helpful—it’s the foundation for getting the most out of your Ring experience. From troubleshooting to upgrading, every step starts with knowing what you’ve got.
So the next time someone asks, “What kind of Ring Doorbell do you have?” you’ll be ready with a confident answer—and maybe even help them figure out theirs.