Need to locate the barcode on your Ring Doorbell? This guide walks you through every step—whether you have a Ring Video Doorbell, Ring Doorbell Pro, or Ring Doorbell Elite. We’ll show you exactly where to find it, how to scan it, and what to do if it’s damaged or missing.
Key Takeaways
- Barcodes are essential for setup and support: You’ll need the barcode during initial installation, troubleshooting, or when contacting Ring customer service.
- Location varies by model: The barcode can be on the back, bottom, or inside the battery compartment depending on your Ring Doorbell version.
- Use the Ring app to scan: The app has a built-in scanner that reads the barcode automatically—no manual typing required.
- Protect the barcode from damage: Avoid scratching or covering the label, especially if you plan to return or replace the device.
- Missing barcode? Try these fixes: Check the box, use the serial number, or contact Ring support with your account details.
- Always keep a backup: Take a photo of the barcode and store it safely for future use.
- Works with all Ring Doorbells: This method applies to Ring Video Doorbell (1st–4th gen), Pro, Pro 2, Elite, and Battery models.
How to Find Barcode on Ring Doorbell: A Complete Step-by-Step Guide
So, you’ve got a shiny new Ring Doorbell—or maybe you’re trying to troubleshoot an existing one—and suddenly you’re asked to “scan the barcode.” But where is it? Don’t worry. You’re not alone. Many Ring users get stuck at this step, especially during setup or when reaching out to customer support.
In this guide, we’ll walk you through exactly how to find the barcode on your Ring Doorbell, no matter which model you own. Whether you have a Ring Video Doorbell (1st, 2nd, 3rd, or 4th generation), Ring Doorbell Pro, Pro 2, Elite, or a Battery-powered version, we’ve got you covered.
We’ll show you where to look, how to scan it using the Ring app, what to do if the barcode is damaged or missing, and how to keep a backup for future use. By the end of this guide, you’ll be a barcode-finding pro—and your Ring Doorbell will be up and running in no time.
Let’s get started.
Why Do You Need the Barcode on Your Ring Doorbell?
Visual guide about How to Find Barcode on Ring Doorbell
Image source: storables.com
Before we dive into the “how,” let’s talk about the “why.” Why is the barcode so important?
The barcode on your Ring Doorbell contains critical information, including the device’s serial number and model identifier. This data helps the Ring app recognize your device during setup, ensures compatibility with your Wi-Fi network, and allows Ring’s support team to quickly identify your product if you need help.
Here are the main situations when you’ll need the barcode:
- Initial Setup: When you first install your Ring Doorbell, the app will prompt you to scan the barcode to register the device.
- Troubleshooting: If your doorbell isn’t connecting or acting up, support may ask for the barcode to verify the model and firmware.
- Warranty or Replacement: If you need to return or replace your device, Ring may require the barcode for verification.
- Adding to a New Account: If you’re transferring ownership or setting up the doorbell on a different Ring account, the barcode ensures proper registration.
In short, the barcode is your Ring Doorbell’s digital ID card. Without it, setup can be frustrating—or even impossible.
Where Is the Barcode Located? (Model-by-Model Breakdown)
The location of the barcode varies slightly depending on your Ring Doorbell model. Below, we’ll break it down by device so you know exactly where to look.
Ring Video Doorbell (1st–4th Generation)
If you have a standard Ring Video Doorbell (the original or any of the first four generations), the barcode is typically located on the back of the device, near the bottom.
Here’s how to find it:
- Remove the doorbell from the mounting bracket (if already installed).
- Flip it over so the back is facing up.
- Look for a white or silver label near the bottom edge.
- The barcode will be printed on this label, usually alongside the serial number and model info.
Pro Tip: If your doorbell is already mounted, you may need to unscrew it from the wall to access the back. Use the included screwdriver or a small Phillips head.
Ring Doorbell Pro and Pro 2
For the Ring Doorbell Pro and Pro 2, the barcode is also on the back of the device, but it’s often positioned slightly higher than on the standard models.
Steps to locate it:
- Disconnect power (turn off the circuit breaker or disconnect wires).
- Remove the doorbell from the mounting bracket.
- Flip it over and look for the label on the back panel.
- The barcode will be clearly visible, usually near the center or upper half.
Note: The Pro models are hardwired, so be extra careful when removing them. Always turn off power at the breaker to avoid electrical shock.
Ring Doorbell Elite
The Ring Doorbell Elite is a professional-grade, hardwired model. Its barcode is located on the back of the device, similar to the Pro models.
To find it:
- Turn off power at the breaker.
- Disconnect the Ethernet and power cables.
- Remove the doorbell from the mounting bracket.
- Flip it over and look for the barcode label on the back.
Tip: The Elite uses PoE (Power over Ethernet), so make sure both power and data cables are disconnected before removal.
Ring Doorbell Battery (2nd Gen and Later)
For battery-powered Ring Doorbells (like the 2nd Gen or newer), the barcode is often located inside the battery compartment.
Here’s how to access it:
- Press the release button on the bottom of the doorbell to open the battery cover.
- Remove the battery (if installed).
- Look inside the compartment—there should be a label with the barcode.
- The barcode is usually printed on a white sticker near the top or side of the compartment.
Important: If your battery door is stuck, gently wiggle it while pressing the release button. Avoid using excessive force.
Ring Doorbell Wired (3rd Gen)
The Ring Doorbell Wired (3rd Gen) combines features of both battery and hardwired models. Its barcode is typically on the back of the device, near the bottom.
To locate it:
- Turn off power at the breaker.
- Remove the doorbell from the mounting bracket.
- Flip it over and look for the barcode label on the back.
Note: Even though it’s wired, this model has a backup battery, so it may feel slightly heavier than older wired models.
How to Scan the Barcode Using the Ring App
Once you’ve located the barcode, the next step is scanning it with the Ring app. This process is quick and easy—here’s how to do it.
Step 1: Open the Ring App
Make sure you have the latest version of the Ring app installed on your smartphone or tablet. You can download it from the App Store (iOS) or Google Play (Android).
Open the app and log in to your Ring account. If you don’t have an account yet, create one using your email and a secure password.
Step 2: Start the Setup Process
If you’re setting up a new doorbell:
- Tap the Menu icon (three lines) in the top-left corner.
- Select Set Up a Device.
- Choose Doorbells from the list.
- Select your specific model (e.g., “Ring Video Doorbell”).
The app will guide you through a series of prompts. When it asks you to scan the barcode, proceed to the next step.
Step 3: Position Your Phone Over the Barcode
Hold your phone about 6–8 inches above the barcode. Make sure the lighting is good—natural light or a lamp works best. Avoid glare or shadows.
The app’s camera will automatically detect the barcode. You’ll see a green box appear around it when it’s in focus.
Tip: If the scanner doesn’t work, try moving your phone closer or farther away. Sometimes a slight angle helps.
Step 4: Wait for Confirmation
Once the barcode is scanned, the app will process the information and confirm that your device has been recognized. You’ll see a message like “Device found” or “Ring Doorbell detected.”
From here, follow the on-screen instructions to complete the setup—connecting to Wi-Fi, naming your doorbell, and adjusting settings.
What If the Scanner Doesn’t Work?
If the Ring app can’t scan the barcode, don’t panic. Try these troubleshooting steps:
- Clean the barcode: Wipe the label with a soft, dry cloth to remove dust or smudges.
- Improve lighting: Scan in a well-lit area. Avoid direct sunlight or dim corners.
- Hold steady: Keep your phone still. Shaky hands can blur the image.
- Try manual entry: If scanning fails, the app may allow you to enter the serial number manually. Look for a “Type it in” or “Enter manually” option.
What to Do If the Barcode Is Damaged or Missing
Sometimes, the barcode gets scratched, faded, or torn—especially if the doorbell has been installed for a while or exposed to weather. Here’s what you can do.
Check the Original Packaging
The barcode is often printed on the outside of the box or on a sticker inside the packaging. If you still have the box, look for a label with a scannable code and device info.
This is especially helpful if the barcode on the device is unreadable.
Use the Serial Number Instead
If the barcode is damaged but the serial number is still visible, you can often use that instead. The serial number is usually 14–16 digits long and located near the barcode.
In the Ring app, when prompted to scan, look for an option like “Enter serial number manually.” Type in the numbers exactly as they appear.
Note: Not all versions of the app support manual entry, but most recent updates do.
Contact Ring Customer Support
If you can’t find the barcode or serial number, reach out to Ring support. They can help verify your device using your account information.
To contact support:
- Open the Ring app.
- Go to Menu > Help > Contact Us.
- Choose your issue (e.g., “Setup Help” or “Device Not Working”).
- Provide your email, device model, and a description of the problem.
Support may ask for proof of purchase or photos of the device. Be ready to share your order number or receipt.
Take a Photo for Backup
Once you’ve located the barcode, take a clear photo of it with your phone. Store it in a secure folder or cloud service (like Google Drive or iCloud).
This way, if the label gets damaged in the future, you’ll still have a digital copy.
Tips for Protecting the Barcode
To avoid future issues, take a few simple steps to protect the barcode on your Ring Doorbell:
- Avoid scratching the label: When removing or cleaning the doorbell, be gentle around the barcode area.
- Don’t cover it with tape or stickers: Some users add protective covers, but these can obscure the barcode. If you must use one, make sure it doesn’t block the label.
- Install in a sheltered location: If possible, mount your doorbell under an eave or awning to protect it from rain, snow, and UV damage.
- Clean regularly: Wipe the doorbell with a damp cloth to prevent dirt buildup, but avoid harsh chemicals that could fade the print.
Common Mistakes to Avoid
Even experienced users make these errors when trying to find or scan the barcode. Avoid them to save time and frustration.
Scanning the Wrong Code
Some Ring boxes have multiple barcodes—one for the device, one for the accessories, and one for the manual. Make sure you’re scanning the one on the device itself, not the box.
The device barcode usually includes the serial number and starts with “S/N” or “Serial.”
Trying to Scan While Mounted
If your doorbell is already installed, you may not be able to access the barcode. Always remove it from the wall before scanning—especially for hardwired models.
Using a Third-Party Scanner
While you can use other barcode scanner apps, the Ring app is optimized for its devices. Using a different app may not work or could cause setup errors.
Stick with the official Ring app for best results.
Ignoring Lighting Conditions
Poor lighting is the #1 reason scans fail. Always scan in bright, even light. Avoid backlighting (like scanning in front of a window).
Final Thoughts: Why This Matters
Finding the barcode on your Ring Doorbell might seem like a small step—but it’s a crucial one. It ensures your device is properly registered, connects smoothly to your network, and stays supported throughout its lifespan.
By following this guide, you’ve learned:
- Where to find the barcode on every Ring Doorbell model
- How to scan it using the Ring app
- What to do if it’s damaged or missing
- How to protect it for future use
Now you’re ready to set up, troubleshoot, or replace your Ring Doorbell with confidence.
Remember: The barcode is your doorbell’s digital fingerprint. Treat it with care, keep a backup, and you’ll never be stuck during setup again.
Troubleshooting Summary
If you’re still having trouble, here’s a quick recap of fixes:
- Can’t find the barcode? Check the back, battery compartment, or original box.
- Scanner not working? Clean the label, improve lighting, or enter the serial number manually.
- Barcode damaged? Use the serial number or contact Ring support.
- Already installed? Remove the doorbell from the wall to access the back.
- No box or receipt? Support can often verify your device using your account email.
With these tips, you’ll master the barcode in no time.