Finding your Ring Doorbell’s model number is essential for support, repairs, or upgrades. This guide walks you through every method—physical labels, the Ring app, packaging, and more—so you can identify your device in minutes.
Key Takeaways
- Check the device label: Most Ring Doorbells have a model number printed directly on the back or bottom of the unit.
- Use the Ring app: Navigate to Device Health in the app to view your model number digitally without removing the doorbell.
- Look at the original packaging: The box your Ring came in lists the model number on a barcode or product label.
- Access the serial number: While not the same as the model number, the serial number can help customer support identify your device.
- Know your mounting bracket: Some brackets have compatibility labels that hint at the doorbell model.
- Contact Ring Support: If all else fails, Ring’s support team can help identify your model using your account details.
- Keep a record: Save your model number in a secure place for future reference during troubleshooting or warranty claims.
How to Find Model Number on Ring Doorbell
So, you’ve got a Ring Doorbell—awesome! It’s keeping your home secure, sending alerts when someone’s at the door, and maybe even letting you talk to delivery drivers from your couch. But now, you need to find the model number. Maybe you’re troubleshooting an issue, looking to buy a replacement part, or contacting Ring Support. Whatever the reason, knowing how to find the model number on your Ring Doorbell is a crucial skill.
Don’t worry—it’s easier than you think. In this guide, we’ll walk you through every possible way to locate your Ring Doorbell’s model number. Whether you prefer checking the physical device, using the Ring app, or digging through old packaging, we’ve got you covered. We’ll also share tips to make the process smoother and troubleshoot common issues.
By the end of this guide, you’ll be able to confidently identify your Ring Doorbell model in under a minute—no tech degree required.
Why Knowing Your Ring Doorbell Model Number Matters
Visual guide about How to Find Model Number on Ring Doorbell
Image source: security.org
Before we dive into the how-to, let’s talk about why this matters. Your Ring Doorbell model number isn’t just a random string of letters and numbers. It tells you exactly which version of the device you own. This is important for several reasons:
- Compatibility: Not all accessories, chimes, or mounting brackets work with every Ring model. Knowing your model ensures you buy the right parts.
- Firmware updates: Some updates are model-specific. Ring Support may ask for your model to confirm you’re getting the correct software.
- Warranty and repairs: If your device is under warranty, Ring will need the model number to process a claim or replacement.
- Troubleshooting: Guides and support articles are often tailored to specific models. Having the right number helps you find accurate solutions faster.
- Resale value: If you ever sell your Ring Doorbell, buyers will want to know the model to ensure it fits their setup.
In short, your model number is like your doorbell’s ID card. It unlocks access to the right support, parts, and information.
Method 1: Check the Physical Device Label
The most direct way to find your Ring Doorbell model number is to look at the device itself. Most Ring Doorbells have a label printed on the back or bottom that includes the model number, serial number, and other details.
Step-by-Step: Locating the Label on Your Ring Doorbell
Step 1: Safely Remove the Doorbell (If Necessary)
If your Ring Doorbell is already installed, you may need to remove it to see the label. Don’t worry—it’s simple and safe.
- Turn off power to the doorbell at the breaker or remove the battery if it’s a battery-powered model.
- Use a screwdriver to loosen the security screw at the bottom of the doorbell.
- Gently lift the doorbell off the mounting bracket.
Step 2: Look for the Label
Once the doorbell is removed, flip it over. You’ll usually find a white or silver label on the back or bottom edge. This label contains:
- Model Number (e.g., “Ring Video Doorbell Pro 2” or “Ring Video Doorbell Wired”)
- Serial Number (a long alphanumeric code)
- FCC ID and other regulatory info
- Barcode
Step 3: Identify the Model Number
The model number is typically listed as “Model” or “Model No.” followed by a name or code. For example:
- Ring Video Doorbell (2nd Gen) – Model: 5AT1P7
- Ring Video Doorbell Pro – Model: 5AT1P6
- Ring Video Doorbell Elite – Model: 5AT1P8
Tip: Take a photo of the label with your phone. This way, you’ll always have a backup, even if the label fades over time.
Common Label Locations by Model
Different Ring models have labels in slightly different spots. Here’s where to look:
- Ring Video Doorbell (1st & 2nd Gen): Label is on the back, near the bottom edge.
- Ring Video Doorbell Pro / Pro 2: Label is on the back, centered near the mounting holes.
- Ring Video Doorbell Wired: Label is on the bottom edge, visible when the doorbell is removed.
- Ring Video Doorbell Elite: Label is on the back, similar to the Pro models.
- Ring Video Doorbell Battery (3rd Gen): Label is on the back, often under a small flap.
Pro Tip: If the label is hard to read due to weather or dirt, use a soft cloth to gently clean it. Avoid using water or harsh chemicals.
Method 2: Use the Ring App to Find Your Model Number
If you’d rather not remove your doorbell, the Ring app is your best friend. It stores all your device information, including the model number, and you can access it in seconds.
Step-by-Step: Finding the Model Number in the Ring App
Step 1: Open the Ring App
Launch the Ring app on your smartphone or tablet. Make sure you’re logged into the account associated with your doorbell.
Step 2: Go to Device Dashboard
Tap the three-line menu icon (☰) in the top-left corner. Then select “Devices” from the menu.
Step 3: Select Your Doorbell
Tap on the Ring Doorbell you want to check. This will open the device’s control screen.
Step 4: Open Device Health
Scroll down and tap “Device Health.” This section shows the status of your device, including battery level, Wi-Fi signal, and firmware version.
Step 5: Locate the Model Number
In the Device Health screen, look for a section labeled “Device Info” or “About.” The model number will be listed here, often under “Model” or “Device Model.”
Example: You might see “Model: Ring Video Doorbell Pro 2” or “Model: 5AT1P7.”
Tip: The app may also show the serial number, firmware version, and installation date—all useful for troubleshooting.
What If the App Doesn’t Show the Model Number?
Sometimes, the model number might not appear clearly in the app. Here’s what to do:
- Update the app: Make sure you’re using the latest version of the Ring app. Older versions may not display all device details.
- Check multiple devices: If you have more than one Ring device, ensure you’re viewing the correct one.
- Log out and back in: Occasionally, the app needs a refresh. Logging out and back in can reload your device data.
Method 3: Check the Original Packaging
If you still have the box your Ring Doorbell came in, it’s a goldmine of information. The packaging usually includes the model number, serial number, and even setup instructions.
How to Find the Model Number on the Box
Step 1: Locate the Box
Find the original retail box. It’s typically a white or brown box with the Ring logo and product images.
Step 2: Look for the Product Label
On the side or back of the box, there’s usually a sticker or printed label with:
- Product name (e.g., “Ring Video Doorbell Pro 2”)
- Model number
- Barcode
- Serial number (sometimes)
Step 3: Match the Model
The model number on the box should match the one on your device. For example, if the box says “Model: 5AT1P7,” that’s your doorbell’s model.
Tip: If you’ve thrown away the box, check your email for the purchase receipt. Retailers like Amazon, Best Buy, or Ring’s website often include the model number in order confirmations.
Method 4: Use the Serial Number to Identify Your Model
If you can’t find the model number directly, the serial number can help. While it’s not the same as the model number, Ring Support can use it to identify your device.
Where to Find the Serial Number
The serial number is usually on the same label as the model number. It’s a long code, often starting with “S/N” or “Serial No.” For example: S/N: 1234567890ABC.
How to Use the Serial Number
Step 1: Locate the Serial Number
Use the physical label or the Ring app (Device Health > Device Info) to find the serial number.
Step 2: Contact Ring Support
Go to Ring’s support page and start a chat or call. Provide your serial number and account email.
Step 3: Ask for Model Confirmation
The support agent can look up your device and confirm the model number based on the serial number.
Tip: Keep your serial number handy. It’s also useful for warranty claims and verifying ownership.
Method 5: Check the Mounting Bracket
Sometimes, the mounting bracket that came with your Ring Doorbell has compatibility information that hints at the model.
How to Use the Bracket to Identify Your Model
Step 1: Examine the Bracket
Look at the metal or plastic bracket attached to your wall. Some brackets have labels or part numbers.
Step 2: Match to Known Models
For example:
- Brackets labeled “for Ring Video Doorbell Pro” are only compatible with Pro models.
- Brackets with “Wired” in the name are for wired doorbells.
- Battery doorbell brackets are often smaller and have a different screw pattern.
Step 3: Cross-Reference with Ring’s Website
Visit Ring’s support page and search for “mounting brackets.” Compare your bracket to the images and descriptions to narrow down the model.
Note: This method isn’t 100% reliable, but it can help if other methods fail.
Method 6: Contact Ring Customer Support
If you’ve tried everything and still can’t find your model number, Ring’s support team is here to help.
How to Get Help from Ring Support
Step 1: Visit the Support Page
Go to https://support.ring.com and click “Contact Us.”
Step 2: Choose Your Issue
Select “Device Setup” or “Account & Billing,” then choose “I need help identifying my device.”
Step 3: Provide Account Details
You’ll need to log in with your Ring account email and password. The support agent can then access your device list.
Step 4: Request Model Confirmation
Ask the agent to confirm the model number of your doorbell. They can usually pull it up instantly.
Tip: Have your serial number ready—it speeds up the process.
Troubleshooting Common Issues
Even with clear instructions, you might run into problems. Here are some common issues and how to fix them.
Issue 1: Label Is Faded or Damaged
Over time, weather, dirt, or UV exposure can fade the label on your Ring Doorbell.
- Solution: Use the Ring app method instead. It doesn’t require physical access to the label.
- Prevention: If you’re installing a new doorbell, consider taking a photo of the label before mounting it.
Issue 2: App Doesn’t Show Model Number
Sometimes, the Ring app doesn’t display the model number clearly.
- Solution: Update the app to the latest version. If that doesn’t work, try logging out and back in.
- Alternative: Use the serial number to contact support.
Issue 3: Multiple Doorbells, Confusing Which Is Which
If you have more than one Ring Doorbell, it’s easy to mix them up.
- Solution: In the Ring app, rename each device (e.g., “Front Door,” “Back Door”) so you know which is which.
- Tip: Take a photo of each device’s label and save it in a folder labeled by location.
Issue 4: Device Is No Longer Under Warranty
If your doorbell is old, Ring Support might not have full records.
- Solution: Provide as much info as possible—purchase date, serial number, photos of the device.
- Alternative: Check old emails or credit card statements for the original purchase.
Tips for Keeping Track of Your Model Number
Once you’ve found your model number, don’t let it slip away. Here’s how to keep it safe and accessible.
- Take a photo: Snap a picture of the label and save it in your phone’s gallery or cloud storage.
- Add to notes: Create a note in your phone titled “Ring Doorbell Info” and include the model, serial number, and purchase date.
- Print and store: Print a copy and keep it with your home maintenance records.
- Share with family: Let other household members know where the info is stored, in case you’re not available.
Conclusion
Finding the model number on your Ring Doorbell doesn’t have to be a headache. Whether you check the physical label, use the Ring app, dig up the original box, or contact support, there are multiple ways to get the information you need—quickly and easily.
Remember, your model number is more than just a code. It’s your key to compatibility, support, and peace of mind. By knowing how to find it, you’re taking a smart step toward better home security and device management.
So next time you need to troubleshoot, upgrade, or contact Ring, you’ll be ready. And if you ever forget? Just come back to this guide—we’ve got your back.