Finding your Ring Doorbell model is essential for troubleshooting, upgrades, or support. This guide walks you through multiple reliable methods—using the Ring app, checking the device itself, or reviewing your purchase history—to identify your exact model with confidence.
Key Takeaways
- Use the Ring app: The easiest way to find your model is through the device settings in the Ring app under Device Health or Device Info.
- Check the physical device: Look for a model number on the back or bottom of your Ring Doorbell, often starting with “B0” or “5AT”.
- Review your email or receipt: Your original purchase confirmation usually lists the model name and number.
- Know the difference between generations: Ring Doorbells have evolved—knowing whether you have a 1st, 2nd, or 3rd gen model helps with compatibility.
- Use Amazon order history: If bought directly from Amazon, your order details will show the exact model.
- Contact Ring Support: If all else fails, Ring’s customer service can help identify your device using your account or serial number.
- Model affects features: Your model determines video quality, power options, and smart home integrations—so identifying it matters.
How to Find Model of Ring Doorbell: A Complete Step-by-Step Guide
If you’ve ever needed to troubleshoot your Ring Doorbell, order a replacement part, or check compatibility with a new feature, you’ve probably asked: “How do I find the model of my Ring Doorbell?” You’re not alone. With multiple generations and variations of Ring Doorbells on the market—from the original Ring Video Doorbell to the latest Ring Video Doorbell Pro 2—it’s easy to lose track of which one you own.
Knowing your Ring Doorbell model isn’t just helpful—it’s essential. Different models support different features, power sources, mounting options, and software updates. For example, the Ring Video Doorbell (1st Gen) uses a rechargeable battery, while the Ring Video Doorbell Pro requires hardwired installation. If you’re trying to install a solar charger or connect to Alexa, your model determines what’s possible.
In this comprehensive guide, you’ll learn five reliable methods to identify your Ring Doorbell model—no matter how long you’ve had it or where you bought it. Whether you’re a tech-savvy homeowner or a first-time smart doorbell user, these steps are simple, clear, and designed to get you the answer fast.
We’ll cover:
– Using the Ring mobile app (the quickest method)
– Checking the physical device for labels
– Reviewing your purchase history
– Using Amazon order details
– Contacting Ring Support as a last resort
By the end of this guide, you’ll not only know your model—you’ll understand why it matters and how to use that information to get the most out of your device.
Method 1: Find Your Ring Doorbell Model Using the Ring App
Visual guide about How to Find Model of Ring Doorbell
Image source: cdn.mos.cms.futurecdn.net
The fastest and most reliable way to identify your Ring Doorbell model is through the official Ring app. This method works whether your doorbell is currently online or offline, as long as it’s linked to your Ring account.
Step 1: Open the Ring App
Launch the Ring app on your smartphone or tablet. Make sure you’re logged into the account associated with your doorbell. If you have multiple devices, ensure you’re viewing the correct one.
Step 2: Go to Device Dashboard
Tap the menu icon (three horizontal lines) in the top-left corner. Then select “Devices” from the dropdown menu. You’ll see a list of all Ring devices linked to your account.
Step 3: Select Your Doorbell
Tap on the doorbell you want to identify. This will open the device’s main control screen, where you can view live video, adjust motion settings, and more.
Step 4: Access Device Health or Device Info
Scroll down and look for a section called “Device Health” or “Device Info”. Tap on it. On some versions of the app, you may need to tap the gear icon (settings) in the top-right corner first.
Step 5: Locate the Model Name and Number
Inside Device Health or Device Info, you’ll find details like:
– Device Name (e.g., “Front Door”)
– Serial Number
– Firmware Version
– Model Name (e.g., “Ring Video Doorbell Pro”)
– Model Number (e.g., “B07QQQY5QZ”)
The model name is usually clearly labeled, but the model number is the most precise identifier. For example:
– Ring Video Doorbell (1st Gen): Model Number B00U7Z8M0G
– Ring Video Doorbell 2: Model Number B07QQQY5QZ
– Ring Video Doorbell 3: Model Number B08KJ3Z5T3
– Ring Video Doorbell Pro: Model Number B07QQQY5QZ (same as Doorbell 2, but different hardware)
– Ring Video Doorbell Pro 2: Model Number B08KJ3Z5T3 (same as Doorbell 3, but different features)
Pro Tip: Take a screenshot of this screen and save it in your phone’s notes. That way, you’ll always have your model info handy for future support requests or upgrades.
Method 2: Check the Physical Device for Model Information
If your Ring Doorbell is offline, damaged, or you simply prefer a hands-on approach, you can find the model number directly on the device. This method is especially useful if you’re installing a new doorbell or troubleshooting hardware issues.
Step 1: Safely Remove the Doorbell (If Necessary)
If your doorbell is mounted, you may need to remove it to access the label. For battery-powered models like the Ring Video Doorbell or Doorbell 2, simply slide the faceplate upward and lift it off. For hardwired models like the Pro series, turn off the power at the breaker box first to avoid electrical shock.
Step 2: Look for the Label
Once the doorbell is removed, check the back or bottom of the device. Most Ring Doorbells have a small sticker or engraved label that includes:
– Model Number
– Serial Number
– FCC ID
– Barcode
The model number typically starts with “B0” followed by a series of letters and numbers (e.g., B07QQQY5QZ). This is the same number you’d find in the app.
Step 3: Match the Model Number to the Official List
Use the model number to identify your doorbell using Ring’s official product list:
– B00U7Z8M0G → Ring Video Doorbell (1st Gen)
– B07QQQY5QZ → Ring Video Doorbell 2 or Ring Video Doorbell Pro
– B08KJ3Z5T3 → Ring Video Doorbell 3 or Ring Video Doorbell Pro 2
– B08KJ3Z5T4 → Ring Video Doorbell 4
– B08KJ3Z5T5 → Ring Video Doorbell Wired
Note: Some model numbers are shared across different devices. For example, both the Ring Video Doorbell 2 and Ring Video Doorbell Pro use B07QQQY5QZ. To tell them apart, look at the design: the Pro has a more compact, rectangular shape and requires hardwiring.
Step 4: Reinstall the Doorbell
After noting the model number, carefully reattach the doorbell to its mount. For battery models, ensure the faceplate clicks securely into place. For hardwired models, reconnect the wires and restore power.
Pro Tip: If the label is worn or hard to read, take a clear photo with your phone and zoom in. You can also use a flashlight to improve visibility.
Method 3: Check Your Purchase History or Email Receipt
If you can’t access the app or the device, your original purchase record is a great backup source for model information. Most retailers include the full product name and model number in order confirmations.
Step 1: Search Your Email
Open your email inbox and search for keywords like:
– “Ring Doorbell order”
– “Amazon purchase”
– “Ring receipt”
– “Order confirmation”
Look for emails from:
– Amazon
– Ring.com
– Best Buy
– Home Depot
– Walmart
Step 2: Open the Order Confirmation
Click on the email from the date you purchased your doorbell. Scroll through the details to find:
– Product Title (e.g., “Ring Video Doorbell 3 Plus”)
– Model Number (often listed under “Item Details”)
– Serial Number (sometimes included)
For example, an Amazon order might show:
> Product: Ring Video Doorbell 3 (2020 release)
> Model: B08KJ3Z5T3
> ASIN: B08KJ3Z5T3
Step 3: Cross-Reference with Ring’s Product Line
Use the product name or model number to confirm which doorbell you have. You can visit Ring’s official website or search the model number online to see images and specs.
Pro Tip: Save a PDF copy of your receipt in a folder labeled “Home Devices” or “Smart Home” for easy access later.
Method 4: Use Amazon Order History (If Purchased from Amazon)
If you bought your Ring Doorbell directly from Amazon, your order history is one of the most accurate sources of model information—especially if you no longer have the original email.
Step 1: Log Into Your Amazon Account
Go to amazon.com and sign in with the account you used to purchase the doorbell.
Step 2: Navigate to “Your Orders”
Click on “Account & Lists” in the top-right corner, then select “Your Orders” from the dropdown menu.
Step 3: Search for Ring Products
Use the search bar at the top of the Orders page and type “Ring Doorbell.” Filter by year if needed to narrow down the results.
Step 4: Click on the Order
Find the order that includes your doorbell and click on it. Scroll down to the product details section.
Step 5: Locate Model and ASIN
You’ll see:
– Product Title
– ASIN (Amazon Standard Identification Number)—this often matches the model number
– Purchase Date
– Price
For example:
> ASIN: B08KJ3Z5T3 → Ring Video Doorbell 3
Pro Tip: Amazon also lets you download a copy of your invoice, which includes the model number and can be used for warranty claims.
Method 5: Contact Ring Support for Help
If you’ve tried all the above methods and still can’t identify your doorbell, Ring’s customer support team can help. They have access to your account details and can often identify your device using your serial number or installation date.
Step 1: Gather Information
Before contacting support, collect:
– Your Ring account email
– Serial number (from the app or device label)
– Approximate installation date
– Photos of the doorbell (if possible)
Step 2: Contact Ring Support
You can reach Ring Support through:
– The Ring app: Go to Menu > Help > Contact Us
– Ring’s website: Visit support.ring.com and start a chat or request a callback
– Phone: Call 1-800-656-1918 (U.S.)
Step 3: Provide Details and Ask for Model Info
Explain that you need help identifying your doorbell model. Support agents can often pull up your device history and confirm the model based on your account.
Pro Tip: Have your serial number ready—it’s the fastest way for support to locate your device.
Why Knowing Your Ring Doorbell Model Matters
You might be wondering: “Why does the model matter so much?” The answer is simple: your model determines what your doorbell can do.
Here’s how different models vary:
Video Quality
– Ring Video Doorbell (1st Gen): 720p HD
– Ring Video Doorbell 2: 1080p HD
– Ring Video Doorbell 3/3 Plus: 1080p HD with improved night vision
– Ring Video Doorbell Pro 2: 1536p HD+ with Color Night Vision
Power Options
– Battery-powered models (1st Gen, 2, 3, 4): Use rechargeable batteries or optional solar chargers
– Hardwired models (Pro, Pro 2, Wired): Require existing doorbell wiring
– Ring Video Doorbell Wired: Plug-in power adapter option
Features
– Pre-Roll (Doorbell 3 Plus, Pro 2): Shows 4 seconds of video before motion
– Two-Way Talk: Available on all models
– Alexa Integration: Works with all models, but newer ones support more skills
– Motion Zones: More advanced on Pro and newer models
Compatibility
– Chime compatibility varies by model
– Solar charger works only with battery-powered models
– Mounting brackets differ between generations
Knowing your model helps you:
– Choose the right accessories
– Troubleshoot issues correctly
– Upgrade to a newer model with confidence
– Get accurate support from Ring or third-party technicians
Troubleshooting Common Issues When Finding Your Model
Even with these methods, you might run into a few hiccups. Here’s how to solve the most common problems.
Issue: Can’t Find the Model Number in the App
Solution: Make sure you’re looking in the right place. The model number is under Device Health or Device Info—not in the main settings menu. If it’s missing, try updating the app or restarting your phone.
Issue: Label on Device Is Worn or Missing
Solution: Use the app or purchase history instead. If both are unavailable, contact Ring Support with your serial number.
Issue: Model Number Matches Multiple Devices
Solution: Compare physical features. For example, the Ring Video Doorbell 2 has a larger, rounded design, while the Pro is smaller and rectangular. Check the power source: battery vs. hardwired.
Issue: Doorbell Is No Longer Linked to Your Account
Solution: If you reset the device or changed accounts, you may need to re-register it. Use the serial number from the device label to contact support.
Issue: Bought Used or Secondhand
Solution: If the previous owner didn’t transfer ownership, you may not see the device in your app. Contact Ring Support to request a transfer using the serial number.
Final Tips for Keeping Track of Your Ring Doorbell Model
Once you’ve identified your model, make it easy to find again in the future.
– Save a screenshot of the Device Info screen in your phone’s notes app.
– Label the device with a small sticker (e.g., “Model: B08KJ3Z5T3”) using a label maker.
– Create a smart home inventory spreadsheet with all your devices, models, serial numbers, and purchase dates.
– Bookmark Ring’s support page for quick access to model lists and compatibility guides.
Conclusion
Finding the model of your Ring Doorbell doesn’t have to be confusing. Whether you use the Ring app, check the physical device, review your purchase history, or contact support, there are multiple reliable ways to get the information you need.
Remember: your model affects everything from video quality to power options and smart home integration. Taking a few minutes to identify it now can save you hours of frustration later—whether you’re troubleshooting, upgrading, or just curious.
Use this guide as your go-to resource whenever you need to confirm your Ring Doorbell model. And don’t forget to share it with friends or family who might be struggling with the same question.
Now that you know how to find your model, you’re one step closer to getting the most out of your smart doorbell. Stay safe, stay connected, and enjoy the peace of mind that comes with knowing exactly what you’re working with.