Knowing your Ring doorbell model number is essential for troubleshooting, upgrades, and support. This guide walks you through multiple proven methods to locate it—on the device, in the app, or on the box—so you can get help quickly and confidently.
Key Takeaways
- Check the back or bottom of your Ring doorbell: Most models have a label with the model number printed directly on the device.
- Use the Ring app to find your model: Navigate to Device Health > Device Info to view your doorbell’s model number digitally.
- Look at the original packaging: The model number is often listed on the box, especially near the barcode or product details section.
- Remove the doorbell from its mount for hidden labels: Some models hide the label under the faceplate or mounting bracket.
- Contact Ring Support if all else fails: Provide your email and device info, and they can help identify your model using your account data.
- Knowing your model helps with compatibility: Different Ring doorbells work with specific chimes, transformers, and accessories—so accuracy matters.
- Take a photo of the label for future reference: Save it in your phone or cloud storage to avoid repeating the search later.
Why Finding Your Ring Doorbell Model Number Matters
If you’ve ever tried to fix a Ring doorbell issue, order a replacement part, or upgrade your home security setup, you’ve probably been asked: “What’s your model number?” It’s a simple question—but one that trips up even experienced users. The model number tells you exactly which version of the Ring doorbell you own, and that information is crucial for getting the right help, buying compatible accessories, or troubleshooting effectively.
Ring has released multiple doorbell models over the years—from the original Ring Video Doorbell to the latest Ring Video Doorbell Pro 2 and Ring Video Doorbell Wired. Each model has different features, power requirements, installation steps, and compatibility with other devices. For example, the Ring Doorbell (2nd Gen) uses a rechargeable battery, while the Ring Doorbell Wired needs a constant power source from your doorbell transformer. Mixing up the models can lead to frustration, wasted time, and even damage to your device.
In this guide, we’ll walk you through every reliable method to find your Ring doorbell model number—whether you’re standing in front of your doorbell, scrolling through your phone, or digging through old boxes in the garage. By the end, you’ll know exactly how to identify your model quickly and confidently, so you can get back to enjoying your smart home security without hassle.
Method 1: Check the Physical Device
Visual guide about How to Find Ring Doorbell Model Number
Image source: i.ytimg.com
The most direct way to find your Ring doorbell model number is to look at the device itself. Most Ring doorbells have a label printed somewhere on the back, bottom, or side that includes the model number, serial number, and other technical details.
Step 1: Locate the Label on the Back
Start by standing in front of your doorbell. Gently tilt your head to look at the back of the device—the side that faces your doorframe or wall. On many models, including the Ring Video Doorbell (1st and 2nd Gen), Ring Doorbell 2, and Ring Doorbell 3, you’ll find a small white or silver label with printed text.
Look for a line that says something like:
– Model: Ring-Doorbell-2
– Model: Ring-Doorbell-3
– Model: Ring-Doorbell-Wired
The format usually starts with “Ring-” followed by the product name and generation. This is your model number.
Step 2: Check the Bottom Edge
If you don’t see a label on the back, look at the bottom edge of the doorbell. Some models, especially the Ring Doorbell 3 Plus and Ring Doorbell 4, have the label tucked along the lower rim. You may need to crouch down or use a flashlight to spot it.
The label might be small, but it typically includes:
– Model number
– Serial number (SN)
– FCC ID
– Manufacturing date
For example, you might see:
Model: Ring-Doorbell-4
SN: 1234567890ABC
FCC ID: 2AEJ3-RNGB4
Step 3: Remove the Faceplate (If Needed)
On certain models, like the Ring Video Doorbell Pro and Pro 2, the label is hidden under the removable faceplate. These models have a sleek, seamless design, so the label isn’t visible from the outside.
To access it:
1. Use a standard screwdriver or the included security screwdriver to remove the two screws at the bottom of the doorbell.
2. Gently pull the faceplate away from the mounting bracket.
3. Look on the inner side of the faceplate or the main body for the label.
You’ll usually find the model number printed in small black text. For the Pro models, it will say something like “Model: Ring-Doorbell-Pro” or “Model: Ring-Doorbell-Pro-2”.
Step 4: Take a Clear Photo
Once you’ve found the label, take a clear photo with your smartphone. Make sure the text is readable and well-lit. Save this photo in a folder like “Home Devices” or “Ring Doorbell Info” so you can easily reference it later. This small step saves time if you ever need to contact support or order a replacement part.
Method 2: Use the Ring App
If you can’t access your doorbell physically—or just prefer a digital solution—the Ring app is one of the easiest ways to find your model number. The app stores detailed information about all your Ring devices, including doorbells, cameras, and alarms.
Step 1: Open the Ring App
Launch the Ring app on your iPhone or Android device. Make sure you’re logged into the same account used to set up your doorbell. If you have multiple locations (like a home and vacation house), select the correct one from the top menu.
Step 2: Go to Device Health
Tap on the three-line menu icon (☰) in the top-left corner. From the menu, select “Devices.” You’ll see a list of all your Ring devices. Find your doorbell in the list and tap on it.
Once you’re on the device screen, look for the “Device Health” option—it’s usually near the top, represented by a green checkmark or a battery icon. Tap on it.
Step 3: Find Device Info
In the Device Health screen, scroll down until you see a section labeled “Device Info” or “About This Device.” Tap on it.
Here, you’ll find a list of technical details, including:
– Device Name (e.g., “Front Door”)
– Model Number (e.g., “Ring-Doorbell-3”)
– Serial Number
– Firmware Version
– Wi-Fi Signal Strength
The model number will be clearly listed—no decoding needed. For example, it might say:
Model: Ring-Doorbell-Wired
Firmware: 10.1.23
Step 4: Screenshot for Reference
Take a screenshot of this screen and save it to your phone. This creates a digital backup of your device info, which is especially helpful if your doorbell gets damaged or you need to reinstall it later.
Method 3: Check the Original Packaging
If you still have the box your Ring doorbell came in, it’s a goldmine of information—including the model number. Ring includes detailed product labels on the outside of the packaging, making it easy to identify your device even years after purchase.
Step 1: Locate the Box
Look for the original retail box in your closet, garage, or storage area. It’s usually a white or brown box with the Ring logo and product image on the front.
Step 2: Find the Product Label
Turn the box to the side or back. You’ll typically find a large sticker or printed label that includes:
– Product name (e.g., “Ring Video Doorbell 3”)
– Model number (e.g., “Model: Ring-Doorbell-3”)
– Barcode
– UPC/EAN code
– Manufacturing details
For example, the label might read:
Ring Video Doorbell 3
Model: Ring-Doorbell-3
Color: Satin Nickel
UPC: 842861102345
Step 3: Match the Model to Your Device
If you have multiple Ring devices, double-check that the box matches your doorbell. Look at the color, design, and included accessories (like a mounting bracket or chime connector) to confirm it’s the right one.
Step 4: Keep the Box for Future Use
Even if you’ve already set up your doorbell, consider keeping the box. It’s useful for:
– Warranty claims
– Returns or exchanges
– Selling the device later
– Storing spare parts
If you’ve already thrown it away, don’t worry—the other methods in this guide will still work.
Method 4: Remove the Doorbell from the Mount
Some Ring doorbells—especially the battery-powered models—hide the label under the mounting bracket or behind the device. If you’ve checked the back and bottom and still can’t find the model number, you may need to remove the doorbell from the wall.
Step 1: Turn Off Power (If Hardwired)
If your doorbell is hardwired (connected to your home’s electrical system), turn off the power at the circuit breaker before removing it. This prevents electrical shock or damage to the device.
For battery-powered models, you can skip this step—just make sure the battery is charged so the doorbell doesn’t shut off during removal.
Step 2: Unscrew the Mounting Bracket
Use a Phillips-head screwdriver to remove the two screws at the bottom of the doorbell. Gently pull the doorbell away from the wall. Be careful not to pull too hard on the wires if it’s hardwired.
Step 3: Inspect the Back and Sides
Now that the doorbell is detached, look closely at the back and sides. You may find a label that was previously hidden by the mounting bracket. This is common with the Ring Doorbell 2 and Ring Doorbell 3.
The label will include the model number, serial number, and other details—just like the ones on the front-facing side.
Step 4: Reattach the Doorbell
Once you’ve recorded the model number, reattach the doorbell to the mounting bracket. Secure it with the screws and restore power if you turned it off.
Method 5: Contact Ring Support
If you’ve tried all the above methods and still can’t find your model number, don’t panic. Ring’s customer support team can help you identify your device using your account information.
Step 1: Gather Your Information
Before contacting support, have the following ready:
– Your Ring account email address
– The name you gave your doorbell (e.g., “Front Door”)
– Approximate installation date
– Serial number (if you can find it)
Step 2: Reach Out to Ring
You can contact Ring Support in several ways:
– Live Chat: Available in the Ring app under “Help” > “Contact Us”
– Phone: Call 1-800-656-1918 (U.S.)
– Email: Use the contact form on ring.com/support
Explain that you need help identifying your doorbell model. A support agent will verify your account and look up your device details.
Step 3: Receive Confirmation
Ring Support can tell you the exact model number based on your device’s serial number or registration data. They may also email you a summary for your records.
Troubleshooting Common Issues
Even with clear instructions, you might run into a few hiccups when trying to find your model number. Here’s how to solve the most common problems.
Problem: Label Is Faded or Damaged
Over time, weather exposure can cause labels to fade, peel, or become unreadable—especially on outdoor devices.
Solution: Use a flashlight and magnifying glass to examine the label closely. If the text is too worn, try the Ring app method or contact support with your serial number (if visible).
Problem: Can’t Access the App
If you’ve forgotten your Ring password or can’t log in, you won’t be able to check the app.
Solution: Use the “Forgot Password” feature to reset your login. If you no longer have access to the email, contact Ring Support with proof of purchase.
Problem: Multiple Devices, Confusing Labels
If you have more than one Ring doorbell, it’s easy to mix them up.
Solution: Name each device clearly in the app (e.g., “Front Door,” “Back Gate”) and take photos of each label. Store them in a labeled folder on your phone.
Problem: Model Number Doesn’t Match Expected Format
Sometimes, the model number includes extra characters or numbers (like “Ring-Doorbell-3-ABCD”).
Solution: The base name (e.g., “Ring-Doorbell-3”) is usually sufficient for support and compatibility. The extra characters are often internal codes and don’t affect functionality.
Why Model Numbers Matter for Repairs and Upgrades
Knowing your exact Ring doorbell model isn’t just about answering support questions—it’s essential for maintaining and improving your device.
Compatibility with Accessories
Different Ring doorbells work with different accessories. For example:
– The Ring Doorbell 3 uses a specific mounting bracket that isn’t compatible with the Ring Doorbell 4.
– The Ring Chime Pro works with most models, but the Ring Chime (2nd Gen) requires a 16–24V transformer—something not all doorbells support.
Using the wrong accessory can lead to poor performance or damage.
Firmware and Software Updates
Ring releases firmware updates tailored to specific models. If you don’t know your model, you might miss critical security patches or new features.
Warranty and Replacement Parts
If your doorbell is under warranty, Ring may ask for the model number to verify coverage. The same goes for ordering replacement batteries, faceplates, or mounting kits.
Tips for Keeping Track of Your Model Number
Once you’ve found your model number, make it easy to find again in the future.
Create a Home Device Log
Make a simple spreadsheet or note in your phone with:
– Device name
– Model number
– Serial number
– Purchase date
– Warranty expiration
Update it whenever you add a new device.
Use Cloud Storage
Upload photos of your labels to Google Drive, iCloud, or Dropbox. Label the files clearly (e.g., “Ring Doorbell 3 Label.jpg”) so you can search for them later.
Share with Family Members
If others in your household use the Ring app, share the model info with them. This ensures everyone knows what to look for if an issue arises.
Conclusion
Finding your Ring doorbell model number doesn’t have to be a frustrating scavenger hunt. Whether you check the device itself, use the Ring app, look at the original box, or contact support, there are multiple reliable ways to get the information you need. Knowing your model helps you troubleshoot faster, buy the right accessories, and keep your smart home running smoothly.
Take a few minutes today to locate your model number and save it somewhere safe. It’s a small step that can save you hours of confusion down the road. And remember—when in doubt, the Ring app is often the quickest and easiest solution.
With this guide, you’re now equipped to handle any situation that requires your Ring doorbell model number. Stay secure, stay informed, and enjoy the peace of mind that comes with a well-maintained smart home.