How to Find Ring Doorbell Model

Knowing your Ring Doorbell model is essential for troubleshooting, installing accessories, or getting customer support. This guide walks you through five simple ways to identify your device—whether it’s a Ring Video Doorbell, Ring Doorbell 2, Ring Doorbell Pro, or newer model—using the app, physical inspection, packaging, or online tools.

Key Takeaways

• Use the Ring app to check your model: Open the app, tap your device, and view device info under “Device Health” or “General Settings.”
• Look at the physical device: Most Ring Doorbells have the model number printed on the back or bottom of the unit.
• Check the original packaging: The box label clearly lists the model name and number (e.g., “Ring Video Doorbell 3 Plus”).
• Review your Amazon order history: If purchased on Amazon, your order details will include the full product name and model.
• Contact Ring Support with your serial number: They can instantly identify your model using the unique serial number found on the device or in the app.
• Know the difference between similar models: Ring Doorbell 2 vs. 3 vs. Pro—each has distinct features and compatibility requirements.
• Update your firmware regularly: Keeping your device updated ensures optimal performance and access to new features.

How to Find Ring Doorbell Model: A Complete Step-by-Step Guide

If you’ve ever needed help with your Ring Doorbell—whether it’s installing a new chime, replacing a battery, or troubleshooting connectivity issues—you’ve probably been asked: “What model is your Ring Doorbell?”

It’s a common question, and for good reason. Ring offers a wide range of doorbell models, each with unique features, power requirements, and compatibility specs. From the original Ring Video Doorbell to the latest Ring Doorbell Elite, knowing your exact model ensures you get the right advice, parts, and support.

But what if you’ve forgotten which model you have? Maybe it was a gift, or you bought it years ago and lost the box. Don’t worry—this guide will show you exactly how to find your Ring Doorbell model using five reliable methods.

By the end of this article, you’ll be able to confidently identify your device, whether it’s a Ring Doorbell 2, Ring Doorbell Pro, Ring Doorbell 3 Plus, or any other variant. We’ll cover everything from using the Ring app to checking the physical hardware, reviewing your purchase history, and even contacting customer support.

Let’s get started!

Method 1: Use the Ring App to Identify Your Model

The easiest and most convenient way to find your Ring Doorbell model is through the official Ring app. This method works whether your doorbell is hardwired or battery-powered, and it doesn’t require you to remove the device from your door.

Step 1: Open the Ring App

Make sure you’re logged into the same Ring account used to set up your doorbell. If you have multiple devices, ensure you’re viewing the correct one.

Step 2: Tap on Your Doorbell Device

From the home screen, tap on the icon representing your doorbell. This will open the live view or event history, depending on your settings.

Step 3: Access Device Settings

Look for a gear icon (⚙️) or “Settings” button—usually located in the top-right corner of the screen. Tap it to enter the device settings menu.

Step 4: Navigate to Device Health or General Settings

Scroll down and look for a section labeled “Device Health,” “General Settings,” or “About.” Tap on it.

Step 5: Find the Model Name and Number

Here, you’ll see detailed information about your device, including:

• Device Name: e.g., “Front Door”
• Model Name: e.g., “Ring Video Doorbell 3 Plus”
• Model Number: e.g., “B08ZKQJ7Y5”
• Serial Number: A unique 14-character code
• Firmware Version: e.g., “10.0.1”

The model name is usually displayed in bold or at the top of the screen. If you see something like “Ring Video Doorbell (2nd Gen),” that’s your model.

Pro Tip: Take a Screenshot

Save this information for future reference. A quick screenshot ensures you won’t have to repeat these steps if you need the model number again.

What If the App Doesn’t Show the Model?

If the app only shows a generic name like “Doorbell” without specifics, try updating the app to the latest version. Older versions may not display detailed device info. You can also check under “Linked Devices” in your Ring account settings.

Method 2: Check the Physical Device for Model Information

If your Ring Doorbell is still installed and you can safely access it, the physical unit often displays the model number. This method is especially useful if your app isn’t working or you’re helping someone else identify their device.

Step 1: Safely Remove the Doorbell (If Necessary)

For battery-powered models like the Ring Doorbell 2 or 3, you can easily remove the faceplate. Use the included security screwdriver or a standard flathead screwdriver to loosen the security screw at the bottom. Gently lift the faceplate away from the mounting bracket.

For hardwired models like the Ring Doorbell Pro or Elite, you may need to disconnect the wires. Turn off power at the breaker first to avoid electrical shock.

Step 2: Look for the Model Number

Once the faceplate is off, check the following areas:

• Back of the faceplate: Most models have a label with the model number and serial number.
• Inside the battery compartment: For battery-powered units, lift the battery to reveal a sticker.
• Bottom edge of the device: Some models print the info along the lower rim.

Common model numbers include:

• Ring Video Doorbell: B00QR1Z39M
• Ring Video Doorbell 2: B01N6QL03S
• Ring Video Doorbell 3: B08ZKQJ7Y5
• Ring Video Doorbell 3 Plus: B08ZKQJ7Y5 (same as 3, but includes a pre-roll feature)
• Ring Video Doorbell Pro: B01LZF1ZV6
• Ring Video Doorbell Pro 2: B09B3K3Q8Z
• Ring Video Doorbell Elite: B01N6QL03S (different mounting, same model number as Doorbell 2)

Pro Tip: Use a Flashlight

The text is often small and printed in light gray. A flashlight or phone torch can help you read it clearly.

What If the Label Is Worn Off?

Over time, weather exposure can fade the label. If the text is unreadable, try using the serial number (also on the label) to contact Ring Support—they can identify the model for you.

Method 3: Check the Original Packaging

If you still have the box your Ring Doorbell came in, this is one of the fastest ways to confirm the model. The packaging is designed to clearly display product information for returns, warranties, and setup.

Step 1: Locate the Box

Look for the original Amazon, Best Buy, or Ring.com box. It’s usually a white or brown cardboard box with the Ring logo.

Step 2: Find the Product Label

On the side or bottom of the box, there’s typically a sticker or printed label with:

• Product name (e.g., “Ring Video Doorbell 3 Plus”)
• Model number (e.g., B08ZKQJ7Y5)
• Barcode and QR code
• Manufacturer details

Step 3: Match the Model to Your Device

Compare the model number on the box with the one in your app or on the device. They should match exactly.

Pro Tip: Keep the Box for Future Reference

Even if you’ve already set up your doorbell, storing the box can save time if you ever need to return it, claim a warranty, or sell it.

What If You Threw Away the Box?

Don’t worry—most people do. Use one of the other methods in this guide. You can also check your email for the order confirmation, which often includes a product image and description.

Method 4: Review Your Amazon or Retailer Order History

If you bought your Ring Doorbell online—especially from Amazon—your order history is a goldmine of information. This method works even years after purchase.

Step 1: Log Into Your Amazon Account

Go to amazon.com and sign in with the account used to make the purchase.

Step 2: Go to “Your Orders”

Click on “Account & Lists” > “Your Orders.” Use the search bar to type “Ring Doorbell” and filter by year if needed.

Step 3: Open the Order Details

Click on the order to view the full product description. You’ll see:

• Product title (e.g., “Ring Video Doorbell 3 Plus (Satin Nickel)”)
• Model number
• Price and shipping details
• Link to the product page

Pro Tip: Use the Product Page

Click the link to the product page. Scroll down to the “Product Information” section to confirm the model number and compare features.

What If You Bought It from Another Retailer?

Check your email for order confirmations from Best Buy, Home Depot, or Ring.com. Most retailers send detailed receipts with product names and model numbers.

Method 5: Contact Ring Customer Support

When all else fails, Ring’s customer support team can help. They have access to your account and device data, making it easy to identify your model.

Step 1: Gather Your Information

Before contacting support, have the following ready:

• Your Ring account email
• Serial number (found in the app or on the device)
• Approximate purchase date

Step 2: Choose a Contact Method

You can reach Ring Support via:

• Live Chat: Available in the Ring app under “Help” > “Contact Us”
• Phone: 1-800-656-1918 (U.S.)
• Email: [email protected]
• Help Center: ring.com/help

Step 3: Ask for Model Confirmation

Say something like:
> “Hi, I need help identifying my Ring Doorbell model. I have the serial number: [insert number]. Can you tell me which model this is?”

Support agents can usually pull up your device details in seconds.

Pro Tip: Use the Serial Number

The serial number is the most reliable identifier. Even if you don’t know the model, Ring can trace it instantly.

Understanding Ring Doorbell Models: A Quick Comparison

Now that you know how to find your model, let’s clarify the differences between popular Ring Doorbells. This helps ensure you’re getting the right advice for your specific device.

Ring Video Doorbell (1st Gen)

• Released: 2014
• Battery-powered only
• 720p video
• No pre-roll
• Model Number: B00QR1Z39M

Ring Video Doorbell 2

• Released: 2018
• Battery or hardwired
• 1080p HD video
• Improved motion detection
• Model Number: B01N6QL03S

Ring Video Doorbell 3 / 3 Plus

• Released: 2020
• Battery or hardwired
• 1080p HD with color night vision
• 3 Plus includes pre-roll (shows 4 seconds before motion)
• Model Number: B08ZKQJ7Y5 (same for both)

Ring Video Doorbell Pro

• Released: 2016
• Hardwired only
• 1080p HD, advanced motion zones
• Requires existing doorbell wiring
• Model Number: B01LZF1ZV6

Ring Video Doorbell Pro 2

• Released: 2021
• Hardwired only
• 1536p HD, 3D motion detection
• Bird’s Eye View feature
• Model Number: B09B3K3Q8Z

Ring Video Doorbell Elite

• Released: 2018
• Hardwired with Ethernet
• Professional installation recommended
• Model Number: B01N6QL03S (same as Doorbell 2)

Troubleshooting Common Issues When Identifying Your Model

Even with these methods, you might run into a few hiccups. Here’s how to solve them.

Issue: App Shows “Unknown Device”

This can happen if the device was reset or not properly linked to your account.

• Reconnect the device via the Ring app.
• Ensure you’re logged into the correct account.
• Check if the device appears under “Shared Devices.”

Issue: Model Number Doesn’t Match Expected List

Some international models or refurbished units may have different numbers.

• Contact Ring Support with the serial number.
• Check if the device is region-specific (e.g., EU vs. US).

Issue: Device Won’t Power On

If your doorbell is dead, you can’t access the app or read the label.

• For battery models: Replace the battery.
• For hardwired models: Check the breaker and wiring.
• Use the serial number from the app (if previously connected).

Issue: Multiple Doorbells, Confusing Which Is Which

If you have more than one Ring device:

• Name each device clearly in the app (e.g., “Front Door,” “Back Gate”).
• Use the “Device Health” screen to see which is online.
• Physically check each unit if needed.

Why Knowing Your Model Matters

Identifying your Ring Doorbell model isn’t just about answering support questions. It has real-world benefits:

• Correct Accessories: Chimes, mounts, and transformers are model-specific.
• Firmware Updates: Some updates are only available for certain models.
• Warranty Claims: Proof of model and purchase date may be required.
• Resale Value: Buyers want to know exactly what they’re getting.
• Compatibility: Not all Ring devices work with every Ring Chime or Alexa setup.

Final Tips for Managing Your Ring Doorbell

• Update the app regularly: New versions improve device detection and performance.
• Save your model info: Take a photo of the label or screenshot the app details.
• Register your device: This helps with warranty and support.
• Use strong Wi-Fi: A weak signal can cause connectivity issues, regardless of model.

Conclusion

Finding your Ring Doorbell model doesn’t have to be a guessing game. Whether you use the Ring app, inspect the device, check the box, review your order history, or contact support, you now have five reliable ways to get the answer quickly.

Knowing your model empowers you to troubleshoot effectively, buy the right accessories, and get the most out of your smart doorbell. So the next time someone asks, “What model is your Ring Doorbell?”—you’ll be ready with confidence.

Keep this guide bookmarked, and don’t forget to share it with friends or family who might need help too. After all, a little knowledge goes a long way in keeping your home safe and connected.