How to Get a Replacement Ring Doorbell - Doorbell Troubleshooting

If your Ring doorbell is damaged, lost, or malfunctioning, getting a replacement is simpler than you think. This guide walks you through checking your warranty, contacting Ring support, and ordering a new device—whether under warranty or not.

Key Takeaways

Check your warranty first: Ring offers a 1-year limited warranty that may cover free replacements for defective units.
Use the Ring app to start the process: Most replacement requests can be initiated directly within the app for faster service.
Document damage or issues: Take clear photos or videos to support your claim, especially for physical damage or theft.
Replacement Ring Protection Plan adds value: This optional plan extends coverage and includes theft protection for eligible devices.
Order directly from Ring or Amazon: If not covered by warranty, buy a new doorbell from official sources to ensure authenticity and support.
Reuse your existing mount: Save time and money by reusing your current mounting bracket when installing the replacement.
Contact customer support if stuck: Ring’s support team can guide you through complex cases like serial number issues or account verification.

How to Get a Replacement Ring Doorbell: A Complete Step-by-Step Guide

So, your Ring doorbell isn’t working like it used to—or maybe it’s completely gone. Whether it was damaged in a storm, stolen from your porch, or just stopped responding, don’t panic. Getting a replacement Ring doorbell is easier than you might think, especially if you know the right steps to take.

In this guide, we’ll walk you through everything you need to know to get a new Ring doorbell—fast. You’ll learn how to check if your device is still under warranty, how to contact Ring support, how to order a replacement, and even how to install your new doorbell without starting from scratch. Whether you’re dealing with a cracked screen, a dead battery, or a missing device, we’ve got you covered.

By the end of this guide, you’ll be confident in navigating Ring’s replacement process and have your front door security back up and running in no time. Let’s get started!

Step 1: Determine Why You Need a Replacement

Visual guide about How to Get a Replacement Ring Doorbell

Image source: ringdoorbellinstallationguy.com

Before jumping into the replacement process, it’s important to understand *why* your Ring doorbell needs replacing. This will help you choose the best path forward—whether that’s a free warranty claim, a paid replacement, or even a repair.

Common Reasons for Replacement

Physical damage: Cracked casing, broken lens, or water damage from weather exposure.
Malfunctioning hardware: Device won’t charge, won’t connect to Wi-Fi, or the camera stays black.
Theft: Someone stole your doorbell from your door (yes, it happens more than you’d think!).
Lost device: Misplaced during travel or installation.
Software issues: Constant app crashes, failed updates, or unresponsive buttons.

Understanding the cause helps Ring’s support team assess your case quickly. For example, if your doorbell was stolen, you may qualify for a free replacement under the Ring Protection Plan. If it’s just old and worn out, you might need to purchase a new one.

Check If Your Device Is Still Working

Even if your doorbell seems broken, try these quick troubleshooting steps before requesting a replacement:

Recharge the battery (for battery-powered models like Ring Video Doorbell or Ring Doorbell 2).
Reset the device using the orange button on the back.
Reconnect it to Wi-Fi through the Ring app.
Check for app updates or reinstall the Ring app.

Sometimes, a simple reset or recharge can bring your doorbell back to life. But if it’s truly beyond repair, move on to the next step.

Step 2: Check Your Warranty Status

Ring offers a **1-year limited warranty** on all new doorbells purchased directly from Ring or authorized retailers like Amazon. This warranty covers defects in materials and workmanship—but not damage from accidents, misuse, or normal wear and tear.

How to Check Your Warranty

You can verify your warranty status in two ways:

Option 1: Use the Ring App

Open the Ring app on your phone.
Tap the three-line menu (☰) in the top-left corner.
Select Devices, then choose your doorbell.
Scroll down to Device Health and tap Warranty.
The app will show your warranty expiration date and whether it’s still active.

Option 2: Check Your Email Receipt
Look for the original purchase confirmation email from Ring or Amazon. It should include the purchase date, which you can use to calculate if you’re still within the 1-year window.

What the Warranty Covers

Manufacturing defects (e.g., faulty camera, broken motion sensor).
Hardware failures not caused by user error.
Issues that appear within one year of purchase.

What’s NOT Covered

Physical damage from drops, impacts, or weather (unless covered by Ring Protection Plan).
Theft or loss of the device.
Damage from improper installation or voltage issues.
Cosmetic wear like scratches or fading.

If your issue falls under warranty, you may qualify for a **free replacement**. If not, don’t worry—there are still options.

Step 3: Enroll in or Check Your Ring Protection Plan

The **Ring Protection Plan** is an optional extended warranty and theft protection service that can save you money on replacements. It’s available for most Ring doorbells and security cameras.

What the Ring Protection Plan Includes

Extended warranty: Covers your device for up to 2 years from purchase (or 1 year after the original warranty ends).
Theft protection: If your doorbell is stolen, Ring will replace it for free (with proof of theft, like a police report).
24/7 customer support: Priority access to Ring’s support team.
Discounts on future purchases: Members get exclusive deals on new Ring products.

How to Check If You Have the Plan

Open the Ring app.
Go to Menu → Protection Plan.
See if your doorbell is listed as enrolled.

If you don’t have the plan but your doorbell was stolen or severely damaged, it might be worth enrolling now—especially if you’re planning to buy a new one.

How to Enroll in the Ring Protection Plan

Open the Ring app.
Tap Menu → Protection Plan.
Select your doorbell and choose a plan (monthly or annual).
Enter payment details and confirm enrollment.

Note: You can only enroll within 30 days of setting up your device. If you missed the window, you’ll need to purchase a new doorbell and enroll then.

Step 4: Contact Ring Support to Request a Replacement

If your doorbell is under warranty or covered by the Ring Protection Plan, your next step is to contact Ring’s customer support. They’ll guide you through the replacement process and may send you a new device at no cost.

How to Contact Ring Support

You have three main options:

Option 1: In-App Support (Fastest)

Open the Ring app.
Tap the menu (☰) → Help & Support.
Select Contact Us.
Choose your issue (e.g., “My device is broken” or “My device was stolen”).
Follow the prompts to chat with a support agent or request a callback.

Option 2: Phone Support
Call Ring’s customer service at 1-800-656-1918 (U.S. only). Hours are Monday–Friday, 6 AM–6 PM PT. Have your account email and device serial number ready.

Option 3: Online Help Center
Visit support.ring.com and use the search bar to find articles on replacements. You can also submit a request form.

What to Expect During the Call or Chat

A support agent will:

Verify your account and device ownership.
Ask about the issue (be specific: “The camera stays black” vs. “It’s broken”).
Request photos or videos if there’s physical damage.
Check your warranty or Protection Plan status.
Approve a replacement if eligible.

Tips for a Smooth Experience

Be polite and patient: Support agents are there to help, and kindness goes a long way.
Have your info ready: Account email, device model, serial number (found on the back or in the app), and purchase date.
Take clear photos: If there’s damage, snap well-lit pictures from multiple angles.
Mention the Ring Protection Plan: If you have it, say so upfront—it speeds up the process.

If approved, Ring will ship a replacement doorbell to your address, usually within 3–7 business days. You’ll get a tracking number via email.

Step 5: Order a Replacement (If Not Covered by Warranty)

If your doorbell isn’t covered by warranty or the Protection Plan, you’ll need to buy a new one. Don’t worry—Ring makes it easy to order directly.

Where to Buy a Replacement Ring Doorbell

Option 1: Ring.com (Official Site)

Visit ring.com.
Browse doorbells (e.g., Ring Video Doorbell, Ring Doorbell Pro 2, Ring Doorbell Wired).
Add to cart and checkout with your account.
Use any saved payment methods for faster ordering.

Option 2: Amazon (Fast Shipping)

Search “Ring Doorbell” on Amazon.
Look for “Sold by Amazon” or “Ring Official Store” to avoid third-party sellers.
Choose your model and checkout.
Prime members get free 2-day shipping.

Option 3: Retail Stores (Best Buy, Home Depot, etc.)
If you need a doorbell today, visit a local store. Just make sure to buy the same model to reuse your existing mount and wiring.

Choosing the Right Model

If you’re replacing an older model, consider upgrading:

Ring Video Doorbell (2020): Affordable, battery-powered, 1080p video.
Ring Doorbell Pro 2: Wired, 1536p HD+, advanced motion detection.
Ring Doorbell Wired: Budget-friendly, plugs into existing doorbell wiring.
Ring Doorbell Elite: Professional installation, PoE-powered, best for businesses.

Check compatibility with your current setup (e.g., voltage, mounting bracket) before buying.

Step 6: Install Your Replacement Ring Doorbell

Once your new doorbell arrives, it’s time to install it. The good news? You can reuse your existing mount and wiring to save time.

Reusing Your Mounting Bracket

Remove the old doorbell from the bracket (usually held by screws or a security screw).
Keep the bracket in place—no need to drill new holes.
Attach the new doorbell to the same bracket.
Secure it with the provided screws or security screw.

This saves 15–20 minutes and keeps your door looking clean.

Connecting to Power and Wi-Fi

For Battery-Powered Models:

Charge the battery fully using the USB cable.
Insert the battery into the doorbell.
Open the Ring app and follow the setup prompts.
Connect to your Wi-Fi network.

For Wired Models:

Turn off power at the breaker.
Connect the wires to the new doorbell’s terminals.
Turn power back on.
Open the Ring app and complete setup.

Final Setup in the Ring App

Open the Ring app.
Tap Add Device → Doorbells.
Scan the QR code on the back of your new doorbell.
Follow the on-screen instructions to name your device, set motion zones, and enable notifications.

Your replacement is now active and ready to protect your home!

Troubleshooting Common Replacement Issues

Even with a new doorbell, you might run into problems. Here’s how to fix the most common ones.

Replacement Not Arriving

Check your email for tracking info.
Contact Ring support if it’s been over 7 days.
Verify your shipping address in the app.

New Doorbell Won’t Connect to Wi-Fi

Make sure you’re within 10–15 feet of your router.
Restart your router and try again.
Reset the doorbell and re-add it in the app.

App Says “Device Not Found”

Ensure the doorbell is powered on.
Hold the orange button for 20 seconds to reset.
Re-scan the QR code in the app.

Warranty Claim Denied

Ask for a detailed reason.
Appeal with photos or additional info.
Consider enrolling in the Ring Protection Plan for future coverage.

Conclusion

Getting a replacement Ring doorbell doesn’t have to be stressful. By following this guide, you’ve learned how to check your warranty, contact support, order a new device, and install it quickly. Whether your doorbell was damaged, stolen, or just stopped working, Ring offers multiple paths to get you back up and running.

Remember:

Always check your warranty first.
Use the Ring app for the fastest support.
Consider the Ring Protection Plan for peace of mind.
Reuse your mount to save time during installation.

With your new Ring doorbell in place, you can enjoy reliable home security, motion alerts, and two-way talk—just like before. Stay safe, and happy ringing!