Struggling to get your Arlo doorbell to record video? This guide walks you through setup, troubleshooting, and optimization tips to ensure your doorbell captures clear footage every time. From Wi-Fi fixes to motion sensitivity tweaks, we’ve got you covered.
Key Takeaways
- Proper installation is crucial: Ensure your Arlo doorbell is correctly mounted and powered for consistent video recording.
- Stable Wi-Fi connection matters: A weak or unstable network can prevent video uploads—check signal strength near the doorbell.
- Motion settings impact performance: Adjust motion zones and sensitivity to reduce false alerts and improve video capture.
- Battery vs. wired models behave differently: Battery-powered units may delay video to save power—understand your model’s behavior.
- App settings control recording: Enable video recording, notifications, and cloud storage in the Arlo app for full functionality.
- Firmware updates fix bugs: Keep your doorbell’s firmware up to date to resolve known video issues.
- Troubleshooting steps resolve most problems: Restarting, re-syncing, and checking power sources often restore video function.
How to Get Arlo Doorbell to Video: A Complete Step-by-Step Guide
If you’ve installed your Arlo doorbell but aren’t seeing video recordings when someone approaches, you’re not alone. Many users face this frustrating issue—especially when expecting instant alerts and clear footage. The good news? Most problems preventing your Arlo doorbell from recording video are fixable with the right steps.
In this comprehensive guide, you’ll learn exactly how to get your Arlo doorbell to video reliably. We’ll cover everything from initial setup and Wi-Fi optimization to troubleshooting common glitches. Whether you have a battery-powered Arlo Video Doorbell or a wired model, this guide applies to all versions. By the end, you’ll have a fully functional doorbell that captures high-quality video every time motion is detected.
Let’s dive in and get your Arlo doorbell working the way it should.
Understanding How Arlo Doorbell Video Works
Visual guide about How to Get Arlo Doorbell to Video
Image source: arlo.com
Before jumping into fixes, it helps to understand how your Arlo doorbell captures and delivers video.
When motion is detected—like someone walking up to your door—the doorbell activates its camera. It records a short clip (usually 10–30 seconds) and sends it to the Arlo cloud via your home Wi-Fi network. You then receive a notification on your smartphone and can view the video in the Arlo app.
There are two main types of Arlo doorbells:
– Battery-powered models: These use rechargeable batteries and are designed for easy installation. However, to conserve power, they may enter a low-power mode and delay video activation.
– Wired models: These connect directly to your existing doorbell wiring and receive constant power, allowing for faster response times and more consistent video recording.
Both models rely on a strong Wi-Fi signal and proper app configuration to function correctly. If any part of this chain breaks—power, Wi-Fi, motion detection, or app settings—your doorbell may fail to record video.
Step 1: Ensure Proper Installation and Power
The first step to getting your Arlo doorbell to video is making sure it’s installed correctly and has reliable power.
Check Power Source
For wired models, verify that your doorbell is connected to working doorbell wiring. Use a voltage tester to confirm at least 16–24V AC is present. If your existing chime doesn’t work, your doorbell likely won’t either.
For battery-powered models, ensure the battery is fully charged. A low battery can cause the doorbell to skip video recordings to save power. Charge the battery using the included USB cable and reinsert it securely.
Tip: If you’re using a battery model and want more consistent video, consider hardwiring it using the Arlo Doorbell Power Kit. This gives you the best of both worlds—easy installation with constant power.
Secure Mounting
Your doorbell should be mounted level and at the recommended height (about 48 inches from the ground). A loose or tilted mount can affect motion detection and camera angle, leading to missed recordings.
Use the included mounting bracket and screws. If your wall is uneven, use the wedge or corner mount accessory to adjust the angle.
Test the Doorbell
After installation, press the doorbell button. You should hear a chime (if wired to a mechanical chime) or receive a notification in the Arlo app. If the button doesn’t respond, double-check wiring or battery installation.
Step 2: Connect to Wi-Fi and Verify Signal Strength
A weak or unstable Wi-Fi connection is one of the most common reasons your Arlo doorbell fails to record video.
Check Wi-Fi Signal at the Doorbell Location
Your doorbell needs a strong 2.4 GHz Wi-Fi signal to upload videos. 5 GHz networks are faster but have shorter range and may not reach your front door.
Use a smartphone or Wi-Fi analyzer app to check signal strength where the doorbell is installed. You should see at least -65 dBm or better (closer to 0 is stronger).
If the signal is weak:
– Move your router closer to the door.
– Use a Wi-Fi extender or mesh system to boost coverage.
– Avoid placing the router behind thick walls, metal objects, or appliances like microwaves.
Reconnect to Wi-Fi if Needed
If your network has changed (new password, router upgrade), you’ll need to reconnect the doorbell.
1. Open the Arlo app.
2. Go to Settings > My Devices.
3. Select your doorbell.
4. Tap Wi-Fi Settings and follow the prompts to reconnect.
Make sure you’re connecting to the 2.4 GHz band—Arlo doorbells don’t support 5 GHz.
Test Video Upload
After reconnecting, trigger motion by walking in front of the doorbell. Wait a few seconds, then check the app for a new video clip. If it appears, your connection is working.
Step 3: Configure Motion Settings in the Arlo App
Even with good power and Wi-Fi, incorrect motion settings can prevent your doorbell from recording video.
Enable Motion Detection
1. Open the Arlo app.
2. Tap the camera icon for your doorbell.
3. Go to Settings > Motion Detection.
4. Make sure Motion Detection is turned on.
Adjust Motion Sensitivity
Set sensitivity to Medium or High for reliable detection. If it’s too low, small movements (like a passing car) may not trigger video.
Tip: Avoid setting it to maximum unless necessary—this can cause false alerts from wind or shadows.
Set Up Motion Zones
Motion zones let you define specific areas where motion should trigger video. This helps reduce false alerts and ensures recordings when someone approaches your door.
1. In Motion Detection, tap Motion Zones.
2. Draw a zone covering the walkway or driveway.
3. Avoid areas like busy streets or tree branches that cause false triggers.
Enable Video Recording
Make sure video recording is enabled:
1. Go to Settings > Recording Schedule.
2. Set the schedule to Always Record or customize it for specific times.
3. Confirm Record on Motion is turned on.
Step 4: Check Notification and Alert Settings
Even if your doorbell records video, you won’t know unless notifications are working.
Enable Push Notifications
1. In the Arlo app, go to Settings > Notifications.
2. Toggle on Push Notifications.
3. Ensure your phone’s notification settings allow alerts from the Arlo app.
Test Notifications
Trigger motion and check if you receive a push notification. If not, check:
– Phone Do Not Disturb mode.
– App permissions (notifications must be allowed).
– Background app refresh enabled for Arlo.
Set Up Chime (Wired Models)
If you have a wired doorbell and want the indoor chime to ring:
1. Ensure the doorbell is connected to a compatible mechanical chime.
2. In the app, go to Settings > Chime.
3. Select your chime type and test it.
Note: Electronic chimes may not work with Arlo doorbells unless using a compatible adapter.
Step 5: Ensure Cloud Storage and Subscription Are Active
Arlo doorbells require a cloud subscription to save and access video recordings.
Check Subscription Status
1. Open the Arlo app.
2. Go to Settings > Subscription.
3. Confirm your plan is active (e.g., Arlo Secure or Secure Plus).
Without a subscription, motion events may trigger, but videos won’t be saved or accessible.
Enable Cloud Recording
1. Go to Settings > Recording Schedule.
2. Make sure Cloud Recording is enabled.
3. Choose your preferred retention period (7, 30, or 60 days).
Tip: If you don’t want a subscription, you can use local storage with a USB drive (on supported base stations), but this limits remote access.
Step 6: Update Firmware and App
Outdated firmware or app versions can cause video recording issues.
Update Doorbell Firmware
1. In the Arlo app, go to Settings > My Devices.
2. Select your doorbell.
3. Tap Firmware Update.
4. If an update is available, follow the prompts to install it.
Updates often fix bugs related to video capture, motion detection, and connectivity.
Update the Arlo App
Make sure you’re using the latest version of the Arlo app:
– On iPhone: Open the App Store, search “Arlo,” and tap Update if available.
– On Android: Open Google Play Store, search “Arlo,” and update.
Step 7: Troubleshoot Common Video Issues
If your Arlo doorbell still isn’t recording video, try these troubleshooting steps.
Issue: No Video After Motion
Possible Causes:
– Weak Wi-Fi signal.
– Low battery (battery models).
– Motion sensitivity too low.
– Cloud subscription expired.
Solution:
– Check Wi-Fi strength and reconnect if needed.
– Charge or replace the battery.
– Increase motion sensitivity.
– Renew your Arlo subscription.
Issue: Delayed or Missed Recordings
Possible Causes:
– Battery-saving mode (battery models).
– Network congestion.
– Motion zones too narrow.
Solution:
– Hardwire the doorbell if using a battery model.
– Reduce other devices using bandwidth (e.g., streaming).
– Widen motion zones to cover more area.
Issue: Video Starts Late or Cuts Off
Possible Causes:
– Pre-roll not enabled.
– Short recording duration.
– Poor Wi-Fi during upload.
Solution:
– Enable Pre-Roll in Settings > Video Settings to capture a few seconds before motion.
– Increase recording length to 30 seconds.
– Improve Wi-Fi signal near the doorbell.
Issue: Doorbell Not Responding
Possible Causes:
– Power failure.
– Wi-Fi disconnection.
– App glitch.
Solution:
– Check wiring or charge the battery.
– Reconnect to Wi-Fi.
– Force-close and reopen the Arlo app.
Reset and Re-Sync the Doorbell
If all else fails, reset your doorbell:
1. Press and hold the reset button (usually on the back or side) for 10 seconds.
2. Wait for the LED to flash amber.
3. Re-add the device in the Arlo app by scanning the QR code.
This clears any software glitches and restores default settings.
Step 8: Optimize for Best Video Quality
Once your doorbell is recording, fine-tune settings for the best experience.
Adjust Video Quality
1. Go to Settings > Video Settings.
2. Choose HD or HD+ for clearer footage.
3. Note: Higher quality uses more bandwidth and storage.
Enable Night Vision
Ensure night vision is on for low-light recordings:
1. In Video Settings, toggle Night Vision to Auto or On.
2. Clean the camera lens regularly to avoid blurry night footage.
Use Activity Zones for Precision
Refine motion zones to focus on your doorstep and ignore sidewalks or driveways. This reduces unnecessary recordings and saves storage.
Step 9: Maintain Your Arlo Doorbell
Regular maintenance prevents future video issues.
Clean the Camera Lens
Wipe the lens with a soft, dry cloth every few weeks. Dirt, rain, or spider webs can block the view.
Check Battery Health
For battery models, monitor battery level in the app. Replace the battery if it drains unusually fast.
Inspect Mounting and Wiring
Ensure the doorbell remains secure and wiring isn’t loose or damaged.
Review Recordings Monthly
Check past videos to ensure quality and detection are consistent. Adjust settings if needed.
Conclusion
Getting your Arlo doorbell to video reliably comes down to a few key factors: proper installation, strong Wi-Fi, correct app settings, and regular maintenance. By following the steps in this guide—from checking power and signal strength to adjusting motion zones and updating firmware—you can resolve most issues and enjoy consistent, high-quality video recordings.
Remember, even small changes—like moving your router or enabling pre-roll—can make a big difference. If problems persist, don’t hesitate to contact Arlo support or consult the user manual for your specific model.
With a little troubleshooting and optimization, your Arlo doorbell will be capturing every visitor, package, and unexpected guest—keeping your home safe and giving you peace of mind.