Removing a Ring doorbell from your account is simple but requires careful steps to ensure full disconnection. This guide walks you through the process via the Ring app, web portal, and physical reset options—plus what to do if you’re selling or giving away your device.
Key Takeaways
- Use the Ring app or website to remove your device: The primary method is through your Ring account settings—no need to contact support unless issues arise.
- Factory reset before transferring ownership: If you’re selling or gifting your Ring doorbell, always perform a factory reset to protect your privacy and data.
- Unlink shared users first: Remove all shared users from the device before deleting it from your account to avoid access conflicts.
- Check subscription plans: Removing a device may affect your Ring Protect Plan—review your billing to avoid unexpected charges.
- Physical disconnection isn’t enough: Simply unplugging the doorbell won’t remove it from your account—you must delete it digitally.
- Troubleshoot common errors: If the device won’t delete, try logging out, clearing the app cache, or using a different browser.
- Keep records for resale: Save proof of removal and reset when selling your doorbell to reassure buyers.
How to Get Rid of Ring Doorbell from Your Account
So, you’ve decided it’s time to part ways with your Ring doorbell. Maybe you’re upgrading to a newer model, moving to a new home, or simply switching to a different smart doorbell brand. Whatever the reason, removing your Ring doorbell from your account is a smart move—especially if you’re selling or giving it away.
But here’s the thing: just unplugging the device or tossing it in a drawer isn’t enough. If you don’t properly remove it from your Ring account, your personal data—like video recordings, motion alerts, and access logs—could still be tied to that device. Worse, if someone else gets their hands on it, they might be able to reconnect it to your account or access your Ring network.
Don’t worry—this guide will walk you through every step to safely and completely remove your Ring doorbell from your account. Whether you’re using the Ring mobile app, the web portal, or need to reset the device physically, we’ve got you covered. We’ll also cover what to do if you’re transferring ownership, how to handle shared users, and how to troubleshoot common issues.
By the end of this guide, you’ll know exactly how to get rid of your Ring doorbell from your account—no guesswork, no stress. Let’s dive in!
Why You Should Remove Your Ring Doorbell from Your Account
Visual guide about How to Get Rid of Ring Doorbell from Your Account
Image source: i.ytimg.com
Before we get into the “how,” let’s talk about the “why.” Removing your Ring doorbell from your account isn’t just a technical step—it’s a security and privacy essential. Here’s why it matters:
Protect Your Personal Data
Your Ring doorbell stores sensitive information: video footage of your front yard, motion detection logs, and even audio recordings if you have two-way talk enabled. If you don’t remove the device from your account, that data could remain accessible—even if the device is no longer in your possession.
Prevent Unauthorized Access
If you sell or give away your Ring doorbell without removing it from your account, the new owner might be able to reconnect it. In rare cases, they could gain access to your Ring network, view your other devices, or even receive alerts meant for you.
Avoid Billing Confusion
If you’re on a Ring Protect Plan (the subscription that saves your video recordings), removing a device ensures you’re not paying for a service you’re no longer using. Some plans charge per device, so keeping an old doorbell linked could mean unnecessary fees.
Ensure Smooth Transfers
When selling or gifting your doorbell, buyers will want proof that it’s been properly reset and removed from the previous owner’s account. Doing this step correctly builds trust and avoids future disputes.
Free Up Account Space
Each Ring account has a limit on the number of devices you can manage. Removing old or unused doorbells keeps your account clean and makes it easier to manage your current devices.
In short, removing your Ring doorbell from your account is a small step that makes a big difference in your digital safety and peace of mind.
Step 1: Remove Shared Users (If Applicable)
Before you delete your Ring doorbell from your account, it’s important to check if anyone else has access to it. Shared users—like family members, roommates, or trusted neighbors—can view live feeds, receive alerts, and review recordings. If you remove the device without first removing these users, they might lose access unexpectedly or cause confusion.
Here’s how to remove shared users:
Open the Ring App
Launch the Ring app on your smartphone or tablet. Make sure you’re logged into the account that owns the doorbell.
Go to Device Settings
Tap the three horizontal lines (menu icon) in the top-left corner. Then, select “Devices” and choose your doorbell from the list.
Access Shared Users
Scroll down and tap “Shared Users.” You’ll see a list of people who currently have access to the device.
Remove Each User
Tap on each shared user’s name, then select “Remove Access.” Confirm the action when prompted.
Pro Tip: Let shared users know in advance that you’re removing the device. This gives them time to back up any important recordings or adjust their own Ring setup.
Once all shared users are removed, you’re ready for the next step.
Step 2: Remove the Doorbell via the Ring App
The easiest and most common way to remove your Ring doorbell from your account is through the Ring mobile app. Here’s how:
Open the Ring App
Launch the app and log in if you haven’t already.
Navigate to Your Devices
Tap the menu icon (☰) and select “Devices.” Find your doorbell in the list and tap on it.
Access Device Settings
Scroll down and tap “Device Settings” or the gear icon (⚙️), depending on your app version.
Select “Remove Device”
Look for the “Remove Device” option—it’s usually at the bottom of the settings menu. Tap it.
Confirm Removal
The app will ask if you’re sure you want to remove the device. Tap “Remove” to confirm.
Note: Once removed, the doorbell will no longer appear in your app, and you won’t receive alerts or be able to view live feeds.
Check Your Device List
Go back to the “Devices” page to confirm the doorbell is no longer listed.
Example: If you had a Ring Video Doorbell Pro and a Ring Stick Up Cam, removing the doorbell should leave only the camera in your device list.
This method works for all Ring doorbell models, including the Ring Video Doorbell, Ring Video Doorbell 2, Ring Video Doorbell 3, Ring Video Doorbell 4, and Ring Video Doorbell Pro.
Step 3: Remove the Doorbell via the Ring Website
If you prefer using a computer or can’t access the app, you can also remove your Ring doorbell through the Ring website. Here’s how:
Go to Ring.com
Open your web browser and go to ring.com.
Log In to Your Account
Click “Sign In” in the top-right corner and enter your email and password.
Access Your Dashboard
Once logged in, click on “Devices” in the top menu.
Select Your Doorbell
Find your doorbell in the list and click on it to open its settings.
Click “Remove Device”
Look for the “Remove Device” button—usually located near the bottom of the page. Click it.
Confirm the Action
A pop-up will ask if you’re sure. Click “Remove” to confirm.
Verify Removal
Return to the Devices page to ensure the doorbell is no longer listed.
Tip: If you’re using a shared computer, log out of your Ring account when you’re done to protect your privacy.
Step 4: Perform a Factory Reset (Recommended for Resale or Transfer)
Removing the doorbell from your account is great, but if you’re selling or giving it away, you should also perform a factory reset. This wipes all settings, Wi-Fi credentials, and personal data from the device, ensuring the new owner starts fresh.
Here’s how to factory reset your Ring doorbell:
Locate the Reset Button
Most Ring doorbells have a small reset button. Here’s where to find it by model:
- Ring Video Doorbell / Doorbell 2 / Doorbell 3 / Doorbell 4: Remove the faceplate and look for a small button near the battery compartment.
- Ring Video Doorbell Pro: The reset button is on the back of the device, near the mounting bracket.
Press and Hold the Reset Button
Use a paperclip or SIM tool to press and hold the reset button for about 10–15 seconds.
Watch for Lights
The LED light on the doorbell will flash or change color (usually blue or white) to indicate the reset is in progress.
Wait for Completion
Release the button once the light stops flashing or turns solid. The device will restart.
Confirm Reset
The doorbell is now reset to factory settings. It will no longer be connected to your Wi-Fi or Ring account.
Important: A factory reset does not automatically remove the device from your Ring account. You must still follow Steps 2 or 3 to delete it digitally.
Step 5: Check Your Ring Protect Plan
If you’re on a Ring Protect Plan—the subscription that saves your video recordings—removing a device may affect your billing. Here’s what to know:
Review Your Plan
Go to the Ring app or website and check your subscription details under “Protect Plan.”
Understand Billing
Some plans charge per device (e.g., Ring Protect Plus), while others cover all devices (e.g., Ring Protect Pro). If you’re on a per-device plan, removing a doorbell could lower your monthly fee.
Update Your Plan (If Needed)
If you no longer need the subscription, you can cancel it. Go to “Manage Plan” and select “Cancel Subscription.”
Tip: Keep your subscription active until you’ve confirmed the device is fully removed. This ensures you don’t lose access to recent recordings during the transition.
Troubleshooting Common Issues
Sometimes, removing a Ring doorbell doesn’t go as smoothly as planned. Here are common problems and how to fix them:
“Remove Device” Option Is Grayed Out
This usually means the device is offline or not responding. Try:
- Checking your Wi-Fi connection.
- Rebooting your router.
- Bringing the doorbell closer to your Wi-Fi source (if battery-powered).
- Using the Ring app’s “Device Health” tool to diagnose issues.
Device Still Appears After Removal
If the doorbell still shows up in your app:
- Force-close the app and reopen it.
- Log out and log back into your Ring account.
- Clear the app cache (on Android: Settings > Apps > Ring > Storage > Clear Cache).
- Try removing it via the website instead.
Can’t Access the App or Website
If you’re locked out of your account:
- Use the “Forgot Password” feature to reset your login.
- Contact Ring Support for help recovering your account.
Factory Reset Doesn’t Work
If the reset button doesn’t respond:
- Ensure the doorbell has sufficient battery or is properly wired.
- Try holding the reset button longer (up to 20 seconds).
- Contact Ring Support for a replacement if the device is faulty.
What to Do After Removing Your Ring Doorbell
Once your doorbell is removed, here are a few final steps to wrap things up:
Dispose or Sell Responsibly
If you’re selling the doorbell, include proof of removal and reset in your listing. If recycling, check local e-waste programs.
Update Your Home Security Setup
If you’re replacing the doorbell, install the new one and set it up through its own app.
Monitor Your Account
Check your Ring account periodically to ensure no old devices reappear.
Review Privacy Settings
Take this opportunity to review your Ring privacy settings, like motion zones and recording schedules, on your remaining devices.
Conclusion
Removing a Ring doorbell from your account is a straightforward process, but it’s one that shouldn’t be skipped. Whether you’re upgrading, moving, or selling your device, taking the time to properly disconnect it protects your privacy, prevents unauthorized access, and keeps your account clean.
By following this guide—removing shared users, deleting the device via the app or website, performing a factory reset, and checking your subscription—you can ensure a smooth and secure transition. And if you run into issues, the troubleshooting tips above will help you get back on track.
Remember: unplugging the doorbell isn’t enough. You must remove it digitally from your Ring account to fully disconnect. With these steps, you’ll be able to get rid of your Ring doorbell confidently and completely.
Your home security matters—so does your digital footprint. Take control today.