Discover exactly how to locate and use the reset button on your Ring Doorbell, whether you’re setting up a new device or troubleshooting connection issues. This guide walks you through every step for all Ring Doorbell models, including safety tips and common fixes.
Key Takeaways
- Know your model: Different Ring Doorbells have the reset button in different locations—check your specific model before starting.
- Power off first: Always remove the battery or disconnect power at the breaker before accessing internal components.
- Use the right tools: A small pin or paperclip is needed to press the recessed reset button safely.
- Hold the button correctly: Press and hold the reset button for 10–20 seconds to ensure a full factory reset.
- Reconnect properly: After resetting, reassemble the device and reconnect it to the Ring app to complete setup.
- Troubleshoot if needed: If the reset doesn’t work, check wiring, Wi-Fi, or contact Ring support for help.
- Prevent future issues: Regularly update firmware and ensure strong Wi-Fi signal to avoid frequent resets.
How to Get to the Button to Reset Ring Doorbell
If your Ring Doorbell isn’t responding, won’t connect to Wi-Fi, or you’re preparing to sell or give it away, you may need to reset it. Resetting your Ring Doorbell restores it to factory settings, clearing all previous configurations and allowing you to set it up as if it were brand new. But before you can reset it, you need to know how to get to the reset button—and that’s not always obvious.
In this comprehensive guide, we’ll walk you through every step of accessing and using the reset button on your Ring Doorbell, regardless of the model you own. Whether you have a Ring Video Doorbell, Ring Video Doorbell 2, Ring Video Doorbell 3, Ring Video Doorbell 4, Ring Video Doorbell Pro, Ring Video Doorbell Pro 2, or Ring Video Doorbell Wired, we’ve got you covered.
We’ll explain where the reset button is located, how to safely access it, and what to do after you’ve pressed it. You’ll also learn troubleshooting tips, safety precautions, and how to reconnect your device to the Ring app. By the end of this guide, you’ll be able to reset your Ring Doorbell confidently and quickly.
Why You Might Need to Reset Your Ring Doorbell
Visual guide about How to Get to the Button to Reset Ring Doorbell
Image source: ringdoorbellinstallationguy.com
Before diving into the steps, it’s helpful to understand when and why a reset might be necessary. Resetting your Ring Doorbell is a powerful troubleshooting tool, but it should only be used when other fixes haven’t worked.
Common reasons to reset your Ring Doorbell include:
- Connection issues: If your doorbell keeps disconnecting from Wi-Fi or won’t reconnect after a network change.
- Setup problems: When you’re setting up a new doorbell and it’s not responding during the app setup process.
- Performance glitches: If the doorbell is freezing, not recording, or the app shows “offline” despite power and Wi-Fi.
- Selling or giving away the device: To protect your privacy, always reset the doorbell before transferring ownership.
- Firmware update failures: Sometimes a failed update can cause instability, and a reset may help restore normal function.
A factory reset wipes all settings, including Wi-Fi credentials, motion zones, and device name. After resetting, you’ll need to set up the doorbell again through the Ring app.
What You’ll Need Before You Start
Before attempting to access the reset button, gather the following items to make the process smooth and safe:
- A small pin or paperclip: The reset button is recessed and requires a thin tool to press.
- A smartphone or tablet with the Ring app installed: You’ll need this to reconnect the doorbell after resetting.
- Access to your Wi-Fi network name and password: Required for reconfiguration.
- A ladder (if your doorbell is mounted high): Safety first—use a stable ladder to reach the device.
- Optional: A second person: Helpful for holding the doorbell or handing you tools while you’re on the ladder.
Also, make sure your smartphone is connected to the same Wi-Fi network you plan to use for the doorbell. If you’ve recently changed your router or network settings, have those details ready.
Step-by-Step: How to Access the Reset Button on Ring Doorbell Models
The location of the reset button varies slightly depending on your Ring Doorbell model. Below, we’ll break down the process for each major model type.
Ring Video Doorbell (1st Gen), Ring Video Doorbell 2, 3, and 4
These battery-powered models are the most common and have a similar design. The reset button is located on the back of the device, near the bottom.
Step 1: Remove the doorbell from the mounting bracket
To access the reset button, you’ll need to take the doorbell off the wall. Here’s how:
- Use a Phillips-head screwdriver to remove the security screw at the bottom of the doorbell. This screw prevents theft and holds the device in place.
- Once the screw is removed, gently lift the doorbell upward to detach it from the mounting bracket.
- Be careful not to pull too hard—there’s a small wire connecting the doorbell to the mounting plate (on wired models), but on battery-only models, it should come off cleanly.
Step 2: Locate the reset button
Flip the doorbell over to see the back. Near the bottom edge, you’ll find a small, circular, recessed button. This is the reset button. It’s usually black or silver and may be labeled “Reset” or have a small icon.
Step 3: Press and hold the reset button
Using a paperclip or pin, gently insert it into the small hole and press the button inside. Hold it down for 10 to 20 seconds. You may see the LED light on the front of the doorbell flash or change color—this indicates the reset is in progress.
Step 4: Reattach the doorbell
After releasing the button, wait a few seconds, then reattach the doorbell to the mounting bracket. Slide it down into place and secure it with the security screw.
Step 5: Reconnect to the Ring app
Open the Ring app on your phone and follow the setup process as if it were a new device. The app will guide you through reconnecting to Wi-Fi, naming the device, and adjusting settings.
Ring Video Doorbell Pro and Pro 2
The Pro models are hardwired and have a slightly different design. The reset button is also on the back, but accessing it requires removing the faceplate.
Step 1: Turn off power at the breaker
Since the Pro models are wired directly to your home’s electrical system, safety is critical. Go to your electrical panel and turn off the breaker that powers the doorbell. Use a non-contact voltage tester to confirm the power is off before touching any wires.
Step 2: Remove the faceplate
The front faceplate is held in place by two small screws at the bottom. Use a Phillips-head screwdriver to remove them. Gently pull the faceplate away from the mounting plate. Be careful—there are wires connected to the back.
Step 3: Locate the reset button
On the back of the faceplate, near the bottom, you’ll see a small button labeled “Reset.” It’s recessed and requires a pin to press.
Step 4: Press and hold the reset button
Insert a paperclip and press the button firmly. Hold it for 15 to 20 seconds. The LED on the front may flash red or white during the process.
Step 5: Reassemble and restore power
Once the reset is complete, reattach the faceplate and secure it with the screws. Turn the power back on at the breaker. Wait a minute for the doorbell to power up.
Step 6: Reconnect via the Ring app
Open the Ring app and follow the setup instructions to reconnect your Pro doorbell.
Ring Video Doorbell Wired
The Ring Video Doorbell Wired is similar to the Pro models but doesn’t have a removable faceplate. Instead, the reset button is accessed from the back of the device after removing it from the wall.
Step 1: Turn off power
As with the Pro models, turn off the breaker supplying power to the doorbell. Confirm with a voltage tester.
Step 2: Remove the doorbell from the wall
Unscrew the two mounting screws at the top and bottom of the device. Carefully pull the doorbell away from the wall, disconnecting the wires. Note the wire colors (usually red and black) so you can reconnect them correctly.
Step 3: Find the reset button
On the back of the doorbell, near the terminal screws, you’ll see a small reset button. It’s recessed and may be labeled.
Step 4: Press and hold
Use a pin to press and hold the button for 15–20 seconds. Watch for LED activity on the front.
Step 5: Reconnect and restore power
Reconnect the wires to the correct terminals, remount the doorbell, and turn the power back on.
Step 6: Set up in the app
Complete the setup process in the Ring app.
Safety Tips When Resetting Your Ring Doorbell
Working with electrical devices requires caution. Follow these safety tips to avoid injury or damage:
- Always turn off power for wired models: Never work on a hardwired doorbell while it’s live. Use a voltage tester to double-check.
- Use a stable ladder: If your doorbell is mounted high, ensure the ladder is secure and on level ground.
- Don’t force components: If something doesn’t come off easily, double-check for hidden screws or clips.
- Keep tools dry: Avoid using metal tools in wet conditions to prevent electrical shock.
- Work with a partner if possible: Having someone nearby can help in case of an accident.
Troubleshooting Common Reset Issues
Sometimes, even after following all steps, the reset may not work as expected. Here’s how to troubleshoot:
The reset button doesn’t respond
- Make sure you’re pressing the correct button. Some models have multiple small buttons—only one is for reset.
- Try using a different pin or paperclip. A dull or bent tool may not reach the button.
- Ensure the doorbell has power. If the battery is dead or power is off, the reset may not activate.
The doorbell won’t reconnect after reset
- Check your Wi-Fi signal strength. Ring Doorbells need a strong 2.4 GHz network (5 GHz is not supported on most models).
- Restart your router and try the setup again.
- Make sure you’re within range of the Wi-Fi signal. Move closer to the router if needed.
- Update the Ring app to the latest version.
The LED light behaves strangely
- A solid white light usually means the doorbell is ready for setup.
- A flashing red light may indicate a power or connection issue.
- Refer to the Ring support page for your model’s LED code meanings.
The app says “Device Offline” after reset
- Wait a few minutes—sometimes the device takes time to reconnect.
- Check that the doorbell is receiving power (battery charged or wires connected).
- Try removing and re-adding the device in the app.
How to Prevent the Need for Frequent Resets
While resets are useful, they shouldn’t be a regular occurrence. Here’s how to keep your Ring Doorbell running smoothly:
- Keep firmware updated: The Ring app automatically checks for updates, but make sure your doorbell is online regularly.
- Ensure strong Wi-Fi: Use a Wi-Fi extender if your doorbell is far from the router.
- Check battery health: Replace the battery if it drains quickly or won’t hold a charge.
- Avoid extreme temperatures: Ring Doorbells work best between -5°F and 120°F. Extreme cold or heat can affect performance.
- Clean the lens and sensors: Dust and dirt can interfere with motion detection and video quality.
When to Contact Ring Support
If you’ve tried resetting your doorbell multiple times and it still won’t connect or function properly, it may be a hardware issue. Contact Ring Customer Support if:
- The reset button is physically damaged or missing.
- The doorbell won’t power on even with a new battery or confirmed power supply.
- You see signs of water damage or burnt components.
- The device repeatedly disconnects despite strong Wi-Fi and proper setup.
You can reach Ring support through the app, their website, or by phone. Have your device model and serial number ready.
Conclusion
Resetting your Ring Doorbell is a simple but powerful way to fix connectivity issues, prepare the device for a new owner, or resolve performance problems. While the process varies slightly by model, the core steps remain the same: locate the reset button, press and hold it for 10–20 seconds, and reconnect through the app.
By following this guide, you now know exactly how to get to the button to reset Ring Doorbell, whether you have a battery-powered model or a hardwired Pro. Remember to prioritize safety, especially with wired devices, and always double-check your Wi-Fi and power connections.
With regular maintenance and proper setup, your Ring Doorbell should provide reliable service for years. And if you ever need to reset it again, you’ll know exactly what to do.