This guide walks you through the complete installation of your Toucan Video Doorbell, whether you’re replacing an old doorbell or setting up a new one. You’ll learn how to safely wire it, connect to Wi-Fi, and use the app for full functionality—no prior experience needed.
Key Takeaways
- Choose the right model: Toucan offers both wired and wireless video doorbells—pick the one that fits your home setup.
- Turn off power before installing: Always shut off electricity at the breaker to avoid shocks or damage.
- Use the Toucan app for setup: The free mobile app guides you through Wi-Fi pairing, motion zones, and notifications.
- Ensure strong Wi-Fi signal: Place your doorbell within range of your router or use a Wi-Fi extender for reliable streaming.
- Test after installation: Confirm video, audio, motion detection, and alerts work before finishing.
- Maintain regularly: Clean the lens and check battery or wiring every few months for best performance.
- Contact support if needed: Toucan’s customer service can help with technical issues or compatibility questions.
How to Install Toucan Video Doorbell: A Complete Step-by-Step Guide
So, you’ve just unboxed your new Toucan Video Doorbell—congratulations! You’re about to upgrade your home security with crystal-clear video, two-way audio, motion alerts, and remote access from your phone. But before you can see who’s at the door from your couch (or beach vacation), you’ll need to install it properly.
This guide will walk you through every step of installing your Toucan Video Doorbell, whether you’re replacing an existing doorbell or mounting one for the first time. We’ll cover both wired and wireless models, safety tips, app setup, troubleshooting, and maintenance. By the end, you’ll have a fully functional smart doorbell that keeps your home safe and gives you peace of mind.
Don’t worry—you don’t need to be an electrician or tech expert. With a few tools, about 30–45 minutes, and this guide, you’ll have your Toucan doorbell up and running in no time.
What You’ll Need Before You Start
Before diving into the installation, make sure you have everything you need. Having the right tools and materials ready will save you time and frustration.
Visual guide about How to Install Toucan Video Doorbell
Image source: toucansolution.co.uk
Tools and Materials
- Phillips-head screwdriver
- Drill (if mounting on brick, concrete, or hard surfaces)
- Wall anchors (usually included, but good to have extras)
- Voltage tester (for wired models)
- Smartphone or tablet with the Toucan app installed
- Wi-Fi network name and password
- Ladder (if your doorbell is high up)
- Optional: Wire strippers (if replacing old wiring)
Toucan Video Doorbell Package Contents
Your Toucan doorbell should come with the following items:
- Toucan Video Doorbell unit
- Mounting bracket
- Screws and wall anchors
- Chime connector (for wired models)
- Security screw and tool
- Quick start guide
Double-check that all parts are included. If anything is missing, contact Toucan customer support before proceeding.
Step 1: Choose Your Installation Type
Toucan offers two main types of video doorbells: wired and wireless (battery-powered). Your installation process will vary slightly depending on which model you have.
Wired Toucan Video Doorbell
This model connects to your existing doorbell wiring and requires a constant power source. It’s ideal if you already have a wired doorbell system and want reliable, uninterrupted power.
Pros: No battery changes, continuous recording, stronger signal.
Cons: Requires wiring, more complex installation.
Wireless (Battery) Toucan Video Doorbell
This version runs on rechargeable batteries and doesn’t need wiring. It’s perfect for renters, homes without existing doorbell wires, or anyone who wants a quick, tool-free setup.
Pros: Easy to install, no wiring needed, portable.
Cons: Batteries need recharging every 2–6 months, may have weaker Wi-Fi connection.
Tip: If you’re unsure which model you have, check the product box or the bottom of the device. Wired models usually have a label indicating “Hardwired” or “Requires Existing Wiring.”
Step 2: Turn Off Power (For Wired Models Only)
Safety first! If you’re installing a wired Toucan doorbell, you must turn off the power to avoid electric shock or damaging the device.
Locate Your Circuit Breaker
Go to your home’s electrical panel (usually in the basement, garage, or utility closet). Look for the breaker labeled “Doorbell,” “Front Door,” or something similar. If it’s not labeled, you may need to test breakers one by one.
Turn Off the Breaker
Switch the breaker to the “OFF” position. To be extra safe, use a voltage tester on the existing doorbell wires to confirm no electricity is flowing.
Warning: Never skip this step. Even low-voltage doorbell wires can cause injury or damage your new doorbell.
Test the Old Doorbell
Press your old doorbell button. If it doesn’t ring, the power is off. If it still works, turn off additional breakers until it stops.
Once the power is off, you’re ready to remove the old doorbell (if applicable).
Step 3: Remove the Old Doorbell (If Applicable)
If you’re replacing an existing doorbell, you’ll need to remove it before installing the Toucan.
Unscrew the Old Unit
Use a screwdriver to remove the screws holding the old doorbell to the wall. Gently pull the unit away from the wall.
Disconnect the Wires
You’ll see two wires connected to the back of the old doorbell. Loosen the screws holding them and carefully pull the wires free. Don’t let them fall back into the wall.
Tip: Use a piece of tape to label the wires (e.g., “Front” and “Transformer”) so you know which is which later.
Cap the Wires (Optional)
If you’re not installing a wired doorbell right away, twist wire nuts onto the exposed ends to prevent short circuits.
Now, clean the mounting area and prepare for the new installation.
Step 4: Install the Mounting Bracket
The mounting bracket is the base that holds your Toucan doorbell securely to the wall. Proper installation ensures stability and optimal camera angle.
Position the Bracket
Hold the bracket against the wall where you want to install the doorbell. The ideal height is about 48 inches from the ground—eye level for most visitors.
Use a level to make sure the bracket is straight. Mark the screw holes with a pencil.
Drill Pilot Holes
If you’re mounting on wood, you can screw directly into the wall. For brick, concrete, or stucco, drill pilot holes using a masonry bit.
Insert wall anchors into the holes if needed. This helps the screws grip better in hard surfaces.
Secure the Bracket
Align the bracket with the holes and screw it into place using the provided screws. Make sure it’s tight and doesn’t wobble.
Pro Tip: If your doorbell is near a corner or uneven surface, use the included angle mount (if available) to adjust the viewing angle.
Step 5: Connect the Wires (Wired Models Only)
Now it’s time to connect your Toucan doorbell to the existing wiring.
Strip the Wire Ends (If Needed)
If the wire ends are frayed or too short, use wire strippers to expose about 1/4 inch of copper. This ensures a solid connection.
Attach Wires to the Bracket
Most Toucan brackets have two terminal screws. Loosen them slightly and insert the wires:
- One wire goes to the “Front” terminal
- The other goes to the “Transformer” terminal
It doesn’t matter which wire goes where—doorbell circuits are not polarity-sensitive.
Tighten the Screws
Secure the wires by tightening the screws. Give the wires a gentle tug to make sure they’re held firmly.
Important: Do not let the bare wires touch each other. This can cause a short circuit.
Install the Chime Connector (If Required)
Some Toucan models include a chime connector that goes inside your doorbell chime box. This ensures compatibility with older mechanical chimes.
Follow the instructions in the manual to install it. Usually, you’ll disconnect the existing wires from the chime and connect them to the chime connector instead.
Once done, tuck the wires back into the wall and move to the next step.
Step 6: Attach the Toucan Video Doorbell
With the bracket and wires ready, it’s time to mount the doorbell unit.
Align the Doorbell
Hold the Toucan doorbell against the bracket. The camera should face forward, and the button should be at the bottom.
Slide It Into Place
Most Toucan models slide down onto the bracket and lock into place. You’ll hear a click when it’s secure.
Secure with the Security Screw
Use the included security screw and tool to fasten the doorbell to the bracket. This prevents theft or tampering.
Note: Keep the security tool in a safe place—you’ll need it to remove the doorbell later for maintenance.
Step 7: Turn the Power Back On (Wired Models)
If you turned off the power earlier, now’s the time to restore it.
Flip the Breaker
Go back to your circuit breaker and switch the doorbell breaker to “ON.”
Test the Doorbell
Press the button on your Toucan doorbell. You should hear a chime (if connected) and see lights on the device.
If nothing happens, double-check your wiring and breaker. If the problem persists, see the troubleshooting section below.
Step 8: Set Up the Toucan App
The Toucan app is your control center for the doorbell. It lets you view live video, talk to visitors, adjust settings, and receive alerts.
Download the App
Search for “Toucan Smart” in the App Store (iOS) or Google Play Store (Android). Download and install it.
Create an Account
Open the app and sign up with your email address. Verify your account via email if prompted.
Log In
Enter your credentials to log in.
Add Your Doorbell
Tap the “+” or “Add Device” button. Select “Video Doorbell” from the list.
The app will guide you through the setup process. Make sure your phone is connected to the same Wi-Fi network you want the doorbell to use.
Step 9: Connect to Wi-Fi
A strong Wi-Fi connection is essential for smooth video streaming and alerts.
Follow In-App Instructions
The app will prompt you to press and hold the setup button on your doorbell (usually on the side or back). This puts the device in pairing mode.
Enter Wi-Fi Details
Type in your Wi-Fi network name (SSID) and password. Use 2.4 GHz networks only—Toucan doorbells don’t support 5 GHz.
Tip: If your Wi-Fi signal is weak at the door, consider installing a Wi-Fi extender or mesh system.
Wait for Connection
The doorbell will attempt to connect. This may take 1–2 minutes. You’ll see a confirmation in the app when successful.
Step 10: Configure Settings and Features
Now that your doorbell is connected, customize it to fit your needs.
Set Motion Zones
In the app, go to “Motion Settings” and define areas where you want motion detection. For example, you might want alerts for the driveway but not the sidewalk.
Adjust Sensitivity
Choose how sensitive the motion sensor is. High sensitivity catches more movement but may trigger false alerts (like passing cars).
Enable Notifications
Turn on push notifications so you’re alerted when someone approaches or presses the button.
Set Up Two-Way Audio
Test the microphone and speaker. Speak into your phone and listen through the doorbell (and vice versa).
Schedule Quiet Hours
If you don’t want alerts at night, set a “Do Not Disturb” schedule in the app.
Invite Family Members
Share access with family or trusted neighbors so they can also view the camera and receive alerts.
Step 11: Test Everything
Before calling the job done, run a full test to ensure everything works.
Test the Button
Press the doorbell button. You should receive a notification on your phone and see a live video feed.
Test Motion Detection
Walk in front of the camera. Check if you get a motion alert and if the video records properly.
Test Audio
Use two-way talk to speak and listen. Make sure there’s no delay or distortion.
Check Night Vision
Turn off the lights and see if the infrared night vision activates. The image should be clear and black-and-white.
Review Recordings
Go to the app’s “Events” tab and play back recent recordings. Ensure video and audio quality are good.
If anything isn’t working, refer to the troubleshooting section below.
Troubleshooting Common Issues
Even with careful installation, you might run into problems. Here’s how to fix the most common ones.
Doorbell Won’t Power On
- Wired model: Check if the breaker is on. Use a voltage tester to confirm power at the wires.
- Wireless model: Make sure the battery is charged. Recharge it using the included USB cable.
No Wi-Fi Connection
- Ensure you’re using a 2.4 GHz network.
- Move closer to the router during setup.
- Restart your router and try again.
- Reset the doorbell (hold the setup button for 10 seconds) and re-pair.
Poor Video Quality
- Clean the camera lens with a soft, dry cloth.
- Check Wi-Fi signal strength in the app.
- Reduce interference by moving other devices away from the doorbell.
Delayed or Missed Alerts
- Check motion sensitivity settings.
- Ensure your phone isn’t in “Do Not Disturb” mode.
- Update the Toucan app to the latest version.
Chime Not Working (Wired Models)
- Verify the chime connector is installed correctly.
- Check if your chime is compatible with digital doorbells.
- Try bypassing the chime by connecting wires directly (temporarily).
If you’re still stuck, contact Toucan customer support through the app or their website. They offer live chat and email assistance.
Maintenance Tips for Long-Term Performance
To keep your Toucan doorbell working perfectly, follow these maintenance tips.
Clean the Lens Monthly
Use a microfiber cloth to wipe away dust, dirt, or fingerprints. Avoid harsh chemicals.
Check the Battery (Wireless Models)
Recharge the battery every 2–6 months, depending on usage. The app will notify you when it’s low.
Inspect Wiring (Wired Models)
Every few months, check that wires are secure and not frayed.
Update the App and Firmware
Toucan regularly releases updates for security and performance. Enable auto-updates in the app settings.
Review Recordings Periodically
Delete old events to free up storage space, especially if you’re using cloud recording.
Conclusion
Installing your Toucan Video Doorbell is a smart move for home security and convenience. Whether you chose the wired or wireless model, this guide has walked you through every step—from turning off the power to configuring motion zones and testing the system.
With your doorbell now installed and connected, you can enjoy peace of mind knowing you’ll always know who’s at the door—even when you’re not home. The Toucan app makes it easy to stay connected, and regular maintenance ensures long-lasting performance.
If you followed this guide, your installation should be smooth and successful. But if you hit a snag, don’t hesitate to reach out to Toucan support or consult the user manual.
Now go enjoy your new smart doorbell—and maybe wave hello to the delivery person from your kitchen!