This guide walks you through how to kick someone off Ring Doorbell safely and effectively. You’ll learn how to remove shared users, revoke access, and protect your home security system from unauthorized use.
Key Takeaways
- Access your Ring account via the app or website to manage user permissions and remove unwanted users.
- Only the owner or admin can remove users—shared users cannot remove others or change settings.
- Removing a user instantly revokes their access to live view, recordings, and device controls.
- Use two-factor authentication to prevent unauthorized logins and boost account security.
- Regularly review shared users to ensure only trusted people have access to your Ring devices.
- Factory reset your device if you suspect tampering or need to fully disconnect a former user.
- Contact Ring Support if you’re locked out or need help recovering your account.
How to Kick Someone Off Ring Doorbell: A Complete Step-by-Step Guide
So, you’ve shared access to your Ring Doorbell with a family member, roommate, or neighbor—but now you need to remove them. Maybe they’ve moved out, you no longer trust them with access, or you simply want tighter control over who can see your camera feed. Whatever the reason, knowing how to kick someone off Ring Doorbell is essential for protecting your privacy and home security.
The good news? It’s easier than you think. Ring makes it simple to manage user access through its app or website. In this guide, we’ll walk you through every step—from logging into your account to confirming the removal—and share tips to keep your device secure moving forward.
Whether you’re dealing with a former partner, a nosy guest, or just cleaning up old permissions, this guide will help you regain full control of your Ring Doorbell in minutes.
Why You Might Need to Remove Someone from Your Ring Doorbell
Visual guide about How to Kick Someone Off Ring Doorbell
Image source: smarthomefreak.com
Before diving into the steps, let’s talk about why removing a user might be necessary. Understanding the reasons can help you act quickly and confidently.
- Loss of trust: If someone you shared access with has acted inappropriately—like spying on your recordings or sharing footage without permission—it’s time to revoke their access.
- Change in living situation: Roommates moving out, ex-partners, or temporary guests no longer need access once their stay ends.
- Security concerns: If you suspect someone has your login details or is using your account without permission, removing them is a critical first step.
- Privacy protection: Even trusted friends or family might accidentally share recordings or misuse features. Limiting access reduces risk.
- Device transfer: Selling or giving away your Ring Doorbell? You’ll need to remove all users before handing it over.
Recognizing these scenarios helps you stay proactive. Don’t wait until something goes wrong—regularly review who has access to your devices.
Understanding Ring User Roles: Owner vs. Shared User
Not all users on your Ring account have the same level of access. Ring uses a two-tier system: Owner (Admin) and Shared User. Knowing the difference is key to managing access properly.
Owner (Admin) Privileges
The person who first sets up the Ring device is the Owner. They have full control, including:
- Adding or removing shared users
- Changing device settings (motion zones, alerts, etc.)
- Viewing and downloading all recordings
- Managing subscription plans (Ring Protect)
- Factory resetting the device
Shared User Privileges
Shared users are invited by the Owner and have limited access:
- View live video feed
- Receive motion and doorbell alerts
- Talk through the doorbell (if enabled)
- View past recordings (depending on settings)
Important: Shared users cannot remove other users, change device settings, or delete recordings. Only the Owner can do that.
This means if you’re not the Owner, you can’t kick someone off—even if you’re a shared user. You’ll need to contact the Owner or regain admin access.
How to Remove a User from Your Ring Doorbell (Step-by-Step)
Now, let’s get into the main event: how to kick someone off Ring Doorbell. Follow these steps carefully to ensure the user is completely removed.
Step 1: Open the Ring App or Visit the Ring Website
You can manage users from either the mobile app (iOS or Android) or the Ring website (ring.com). Both methods work the same way.
- Mobile app: Tap the three-line menu (☰) in the top-left corner.
- Website: Log in at ring.com and go to your account dashboard.
Make sure you’re logged in as the Owner. If you’re not, you won’t see the option to remove users.
Step 2: Navigate to the Device Settings
Once logged in:
- Select the Ring Doorbell you want to manage (if you have multiple devices).
- Tap or click on the device name to open its settings.
You’ll see options like Motion Settings, Alerts, Device Health, and more.
Step 3: Go to “Shared Users”
Scroll down until you find the “Shared Users” section. Tap or click on it.
Here, you’ll see a list of everyone who has access to this device. Each user will show their name and email address.
Step 4: Select the User You Want to Remove
Find the person you want to kick off. Tap on their name to open their profile.
You’ll see options like “Edit Permissions” or “Remove User.”
Step 5: Tap “Remove User” and Confirm
Tap “Remove User”. A confirmation pop-up will appear, warning you that this action cannot be undone.
Tap “Remove” to confirm.
Important: Once removed, the user will lose access immediately. They won’t be able to view live feeds, receive alerts, or access recordings—even if they try to log in.
Step 6: Verify the Removal
Go back to the Shared Users list. The person should no longer appear.
If they’re still listed, try refreshing the page or restarting the app. If the issue persists, proceed to the troubleshooting section below.
Alternative Method: Removing Users via Ring Website
If you prefer using a computer, the Ring website offers the same functionality.
Step 1: Log in to Your Ring Account
Go to ring.com and click “Sign In.” Enter your email and password.
Step 2: Go to “Devices”
Click on “Devices” in the top menu. Select your Ring Doorbell from the list.
Step 3: Click “Shared Users”
On the device page, find and click the “Shared Users” tab.
Step 4: Remove the User
Hover over the user’s name and click the trash can icon or “Remove” button. Confirm when prompted.
The process is nearly identical to the app, just with a desktop-friendly interface.
What Happens When You Remove a User?
After you kick someone off your Ring Doorbell, here’s what changes:
- Immediate access revocation: The user can no longer log in or view any content from your device.
- No more alerts: They won’t receive motion or doorbell notifications.
- Recordings remain secure: Past recordings stay in your account—only you (the Owner) can access them.
- No remote control: They can’t talk through the doorbell or adjust settings.
Note: If the user had downloaded any recordings before being removed, those files remain on their device. Ring cannot delete files from another person’s phone or computer. This is why it’s important to remove access promptly if privacy is a concern.
How to Prevent Unauthorized Access in the Future
Removing a user is just the first step. To keep your Ring Doorbell secure, follow these best practices:
1. Use Strong, Unique Passwords
Your Ring account password should be long, complex, and different from other accounts. Avoid common words or personal info.
Example: “BlueSky$2024!Ring” is stronger than “password123”.
2. Enable Two-Factor Authentication (2FA)
2FA adds an extra layer of security. Even if someone gets your password, they’ll need a code from your phone to log in.
To enable 2FA:
- Go to Account Settings in the Ring app.
- Tap “Two-Factor Authentication.”
- Follow the prompts to link your phone number.
3. Limit Shared Users
Only share access with people you truly trust. Ask yourself: “Does this person really need to see my doorbell feed?”
If you must share, consider giving limited permissions (e.g., no access to recordings).
4. Regularly Review Shared Users
Make it a habit to check your Shared Users list every few months. Remove anyone who no longer needs access.
5. Log Out of Unused Devices
If you’ve logged into Ring on a friend’s phone or a public computer, log out when done.
In the app: Go to Account Settings > Devices > tap the device > “Log Out.”
6. Change Your Password Periodically
Update your password every 6–12 months, especially after removing a user.
Troubleshooting: What If You Can’t Remove a User?
Sometimes, things don’t go as planned. Here’s how to handle common issues.
Issue 1: You’re Not the Owner
If you’re a shared user, you can’t remove others. Only the Owner can do that.
Solution: Contact the Owner and ask them to remove the user. If you’re the original owner but lost access, see “Recovering Admin Access” below.
Issue 2: The User Still Has Access After Removal
Rarely, a user might still be able to view the feed after being removed.
Solution:
- Double-check that you removed the correct user.
- Restart the Ring app or refresh the website.
- Log out and back into your account.
- If the problem continues, factory reset the device (see below).
Issue 3: You Forgot Your Password or Got Locked Out
If you can’t log in, you can’t remove users.
Solution:
- Go to ring.com and click “Forgot Password?”
- Enter your email and follow the reset instructions.
- If you no longer have access to the email, contact Ring Support.
Issue 4: The Device Was Shared Without Your Knowledge
If someone added a user without your permission, your account may be compromised.
Solution:
- Change your password immediately.
- Enable 2FA.
- Review all shared users and remove unknown ones.
- Check login activity under Account Settings > Devices.
How to Factory Reset Your Ring Doorbell
If you suspect tampering or want to completely disconnect a former user, a factory reset wipes all settings and removes all users.
Warning: This will erase all device settings, including Wi-Fi, motion zones, and shared users. You’ll need to set it up again.
Steps to Factory Reset:
- Remove the Ring Doorbell from its mount.
- Press and hold the orange button on the back for 20 seconds.
- The light will flash, then turn solid—this means the reset is complete.
- Reinstall the device and set it up as new in the Ring app.
After resetting, only you (the new Owner) will have access.
Recovering Admin Access If You’re Not the Owner
What if you bought a used Ring Doorbell and the previous owner still has control?
Unfortunately, Ring devices are tied to the original Owner’s account. You can’t take ownership without their help.
Steps to resolve:
- Contact the previous owner and ask them to remove the device from their account.
- If they agree, they can go to Device Settings > Remove Device.
- Once removed, you can set it up as new.
If the previous owner refuses or is unreachable, contact Ring Support with proof of purchase. They may be able to help transfer ownership.
When to Contact Ring Support
If you’ve tried everything and still can’t remove a user or regain control, it’s time to reach out.
Contact Ring Support when:
- You’re locked out of your account.
- The device was shared without your permission.
- You need help transferring ownership of a used device.
- You suspect your account has been hacked.
You can contact them via:
- Phone: 1-800-632-0111 (US)
- Live chat: Available on ring.com
- Help Center: support.ring.com
Have your account email, device model, and proof of ownership ready.
Final Thoughts: Take Control of Your Ring Doorbell
Your Ring Doorbell is a powerful tool for home security—but only if you control who can access it. Knowing how to kick someone off Ring Doorbell puts you in charge of your privacy and peace of mind.
By following this guide, you can quickly remove unwanted users, secure your account, and prevent future issues. Remember: only the Owner can manage access, so protect your login details and enable two-factor authentication.
Regularly review your shared users, update your password, and stay alert to any suspicious activity. With these habits, your Ring Doorbell will remain a trusted part of your smart home—not a vulnerability.
Don’t wait for a security scare to take action. Remove access when it’s no longer needed, and enjoy the confidence that comes with full control.