Updating your Ring Doorbell to a new WiFi network is simple with the right steps. This guide walks you through disconnecting from the old network, connecting to the new one, and troubleshooting common issues—ensuring your doorbell stays secure and functional.
Key Takeaways
- Prepare your new WiFi details: Have your network name (SSID) and password ready before starting the setup.
- Use the Ring app for setup: The official Ring app is the only way to connect your doorbell to a new WiFi network.
- Ensure strong signal strength: Place your doorbell within range of your router or use a WiFi extender for better connectivity.
- Reconnect power after reset: If your doorbell is hardwired, turn off power at the breaker before reconnecting.
- Test the connection: After setup, check live view and motion alerts to confirm everything works.
- Update firmware if needed: Outdated firmware can cause connection issues—check for updates in the app.
- Contact support if problems persist: Ring’s customer service can help with persistent WiFi or setup errors.
How to Put New WiFi on Ring Doorbell: A Complete Step-by-Step Guide
So, you’ve moved to a new house, upgraded your internet plan, or just changed your WiFi password—and now your Ring Doorbell isn’t connecting. Don’t worry! Updating your Ring Doorbell to a new WiFi network is easier than you might think. Whether you have a Ring Video Doorbell, Ring Doorbell 2, Ring Doorbell Pro, or Ring Doorbell Elite, the process is similar across models.
In this guide, we’ll walk you through everything you need to know about how to put new WiFi on Ring Doorbell. You’ll learn how to prepare your network, use the Ring app to reconnect, troubleshoot common issues, and ensure your doorbell stays online and secure. By the end, your smart doorbell will be back in action, sending you real-time alerts and crystal-clear video.
Let’s get started!
Why You Might Need to Change Your WiFi Network
There are several reasons why you might need to update your Ring Doorbell’s WiFi settings:
- Moving to a new home: Your old network won’t be available, so you’ll need to connect to your new router.
- Changing internet providers: A new ISP often means a new router and network name (SSID).
- Upgrading your router: Newer routers may use different frequencies (like 5GHz), which not all Ring models support.
- Changing your WiFi password: If you’ve updated your network security, your doorbell won’t reconnect automatically.
- Network performance issues: Switching to a stronger or more reliable network can improve video quality and responsiveness.
No matter the reason, the process of reconnecting your Ring Doorbell to a new WiFi network is straightforward—as long as you follow the right steps.
What You’ll Need Before Starting
Before you begin, make sure you have the following:
- Your new WiFi network name (SSID) and password: Double-check for typos—this is the most common cause of setup failure.
- The Ring app installed on your smartphone: Available for free on iOS and Android.
- A charged smartphone or tablet: You’ll need it to run the app during setup.
- Access to your doorbell: You may need to remove it from the mount or access its power source.
- A ladder (if needed): For doorbells mounted high on your doorframe.
- Your Ring account login details: Email and password used to set up the device.
Having these items ready will save you time and frustration during the setup process.
Step 1: Open the Ring App and Log In
The first step in connecting your Ring Doorbell to a new WiFi network is opening the Ring app.
Launch the App
Find the Ring app on your smartphone or tablet and tap to open it. If you don’t have it installed, download it from the Apple App Store or Google Play Store.
Visual guide about How to Put New Wifi on Ring Doorbell
Image source: heckhome.com
Log In to Your Account
Enter the email address and password associated with your Ring account. If you’ve forgotten your password, use the “Forgot Password” link to reset it.
Navigate to Your Device
Once logged in, you’ll see a dashboard with all your Ring devices. Tap on the doorbell you want to update. If you have multiple doorbells, make sure you select the correct one.
Access Device Settings
Tap the gear icon (⚙️) in the top-right corner of the device screen to open the settings menu.
Step 2: Disconnect from the Current WiFi Network
Before connecting to a new network, it’s a good idea to remove the old one from your doorbell’s memory. This prevents confusion during setup.
Go to Network Settings
In the device settings menu, scroll down and tap on “Network” or “WiFi Network.”
Forget the Current Network
You’ll see the name of the current WiFi network your doorbell is connected to. Tap on it, then select “Forget Network” or “Remove Network.” Confirm when prompted.
Tip: Forgetting the network doesn’t delete your doorbell—it just clears the saved WiFi credentials. Your device will still function, but it won’t connect to the internet until you add a new network.
Step 3: Prepare Your New WiFi Network
Now that your doorbell is disconnected, it’s time to set up the new network. But first, make sure your new WiFi is ready.
Check Network Compatibility
Most Ring Doorbells support 2.4GHz WiFi networks. Some newer models (like the Ring Doorbell Pro 2) also support 5GHz, but 2.4GHz is more reliable for outdoor devices due to better range and wall penetration.
If your new router broadcasts both 2.4GHz and 5GHz under the same name (a feature called “band steering”), your doorbell might accidentally connect to the 5GHz band, which can cause issues. To avoid this:
- Log in to your router’s admin panel (usually via a web browser).
- Separate the 2.4GHz and 5GHz networks into different names (e.g., “HomeWiFi_2.4” and “HomeWiFi_5”).
- Use the 2.4GHz network for your Ring Doorbell.
Ensure Strong Signal Strength
Your doorbell needs a strong WiFi signal to function properly. If your router is far from your front door, consider:
- Moving the router closer to the door.
- Using a WiFi extender or mesh network system.
- Installing a Ring Chime Pro, which acts as a WiFi extender specifically for Ring devices.
You can test signal strength using your phone. Stand near your doorbell’s location and check the WiFi bars. If they’re weak, you may need to improve coverage before proceeding.
Step 4: Connect Your Ring Doorbell to the New WiFi
Now it’s time to connect your doorbell to the new network. The process varies slightly depending on whether your doorbell is battery-powered or hardwired.
For Battery-Powered Ring Doorbells
If your doorbell runs on batteries, follow these steps:
- Remove the doorbell from its mounting bracket by pressing the release tab and sliding it off.
- Press and hold the orange button on the back of the device for 20 seconds until the light ring flashes white. This resets the WiFi settings.
- Reattach the doorbell to the mount.
- Open the Ring app and go back to the device settings.
- Tap “Network” and then “Set Up a New Network.”
- Select your new 2.4GHz WiFi network from the list.
- Enter the password when prompted.
- Wait for the app to confirm the connection. The light ring on the doorbell will turn solid green when successful.
For Hardwired Ring Doorbells
If your doorbell is wired to your home’s electrical system, the process is a bit different:
- Turn off power to the doorbell at the circuit breaker. This is important for safety.
- Remove the doorbell from the mount.
- Press and hold the orange button for 20 seconds to reset WiFi settings.
- Reattach the doorbell and restore power at the breaker.
- Open the Ring app and go to the device settings.
- Tap “Network” and then “Set Up a New Network.”
- Select your new 2.4GHz network and enter the password.
- Wait for the connection to complete. The light ring will turn solid green.
Note: If your doorbell doesn’t have an orange button (like the Ring Doorbell Pro), you may need to use the app’s “Reconnect to WiFi” option instead of a physical reset.
Step 5: Test the Connection
Once your doorbell is connected to the new WiFi, it’s important to verify that everything is working correctly.
Check Live View
Open the Ring app and tap “Live View” on your doorbell. If the video loads within a few seconds, your connection is strong.
Test Motion Alerts
Walk in front of the doorbell to trigger a motion alert. You should receive a notification on your phone within 10–15 seconds.
Review Video Quality
Check the recorded video for clarity, color accuracy, and smooth playback. If the video is choppy or delayed, your WiFi signal may still be weak.
Verify Two-Way Audio
Tap the microphone icon during Live View and speak. You should hear your voice clearly through the doorbell’s speaker, and vice versa.
If all these features work, congratulations—your Ring Doorbell is successfully connected to the new WiFi network!
Troubleshooting Common WiFi Connection Issues
Even with careful setup, you might run into problems. Here’s how to fix the most common issues when putting new WiFi on Ring Doorbell.
Doorbell Won’t Connect to WiFi
Possible causes: Incorrect password, weak signal, or incompatible network.
Solutions:
- Double-check the WiFi password for typos.
- Move closer to the router during setup.
- Ensure you’re connecting to a 2.4GHz network.
- Restart your router and try again.
Live View is Slow or Buffering
Possible causes: Poor signal strength or network congestion.
Solutions:
- Use a WiFi extender near your front door.
- Reduce the number of devices using your network.
- Lower the video quality in the Ring app settings (temporarily).
Doorbell Keeps Disconnecting
Possible causes: Power issues (for hardwired models) or unstable WiFi.
Solutions:
- Check wiring connections and ensure power is stable.
- Update your router’s firmware.
- Assign a static IP address to your doorbell in the router settings.
App Says “Device Offline”
Possible causes: Power loss, WiFi outage, or app glitch.
Solutions:
- Check if the doorbell has power (LED light should be on).
- Restart the Ring app and your phone.
- Reconnect the doorbell to WiFi using the steps above.
Orange Light Flashing but No Connection
This usually means the doorbell is in setup mode but can’t find the network.
Solutions:
- Make sure your phone is connected to the same 2.4GHz network.
- Move the doorbell closer to the router during setup.
- Reset the doorbell and try again.
Tips for a Stronger, More Reliable Connection
To keep your Ring Doorbell online and responsive, follow these best practices:
- Use a dedicated 2.4GHz network: Avoid dual-band routers that combine 2.4GHz and 5GHz under one name.
- Install a Ring Chime Pro: This device boosts WiFi signal and extends range for Ring products.
- Update firmware regularly: Check for updates in the Ring app under “Device Health.”
- Secure your network: Use WPA2 or WPA3 encryption to prevent unauthorized access.
- Monitor signal strength: Use apps like “WiFi Analyzer” to check signal quality at your door.
When to Contact Ring Support
If you’ve tried all the troubleshooting steps and your doorbell still won’t connect, it’s time to reach out for help.
- Visit the Ring Help Center at support.ring.com.
- Use the in-app chat feature for real-time assistance.
- Call Ring customer support at 1-800-656-1918 (U.S.).
- Provide your device model, network details, and steps you’ve already tried.
Ring’s support team is knowledgeable and can often resolve issues remotely.
Conclusion
Putting new WiFi on Ring Doorbell doesn’t have to be complicated. With the right preparation and step-by-step guidance, you can seamlessly transition your smart doorbell to a new network—whether you’ve moved, upgraded your internet, or just changed your password.
Remember to use the Ring app, ensure strong 2.4GHz signal strength, and test all features after setup. If you run into issues, don’t hesitate to troubleshoot or contact support.
By following this guide, you’ll keep your home secure, your doorbell connected, and your peace of mind intact. Now go enjoy that crystal-clear video and instant alerts—your new WiFi network is ready to go!