This guide walks you through how to add another user to Ring Doorbell 2 using the Ring app. You’ll learn how to grant access, manage permissions, and troubleshoot common issues.
Key Takeaways
- Use the Ring app: All user management is done through the official Ring mobile app on iOS or Android.
- Invite via email: Add users by sending an invitation to their email address linked to a Ring account.
- Choose access level: Assign either “Owner” or “Shared User” roles with different permissions.
- Require acceptance: The new user must accept the invitation to gain access to your Ring Doorbell 2.
- Manage users anytime: You can remove or modify user access from the app at any time.
- Ensure stable Wi-Fi: A strong internet connection helps avoid syncing issues during setup.
- Troubleshoot common errors: If invitations fail, check email accuracy, app updates, and account status.
Introduction: Why Share Access to Your Ring Doorbell 2?
So, you’ve got your Ring Doorbell 2 installed and working perfectly. You love getting instant alerts when someone’s at your door, reviewing motion recordings, and even talking to visitors remotely. But what if you want your partner, roommate, or family member to also get those alerts and view live footage? That’s where adding another user comes in.
Sharing access to your Ring Doorbell 2 isn’t just convenient—it’s essential for household security. Whether you’re at work, on vacation, or just in another room, having multiple people monitor your doorbell ensures someone is always watching. Plus, if you have a smart home setup with other Ring devices like security cameras or alarms, shared access lets everyone stay in the loop.
In this guide, we’ll walk you through how to add another user to Ring Doorbell 2 step by step. You’ll learn how to send invitations, set user permissions, manage access, and fix common problems. By the end, you’ll be able to share your doorbell securely and confidently—no tech degree required.
What You’ll Need Before Getting Started
Visual guide about How to Add Another User to Ring Doorbell 2
Image source: safetywish.com
Before you begin adding a new user, make sure you have the following ready:
- Your Ring account login: You must be the primary account holder (Owner) to add users.
- The Ring mobile app: Download it from the App Store (iOS) or Google Play (Android) if you haven’t already.
- A stable Wi-Fi connection: Both your phone and the Ring Doorbell 2 should be connected to the internet.
- The new user’s email address: They’ll need a Ring account (or create one) using this email.
- Access to the new user’s device: They’ll need to accept the invitation on their phone or tablet.
Having these ready will make the process smooth and hassle-free. If the new user doesn’t have a Ring account yet, don’t worry—we’ll cover how they can set one up during the invitation process.
Step 1: Open the Ring App and Log In
The first step in adding another user is opening the Ring app on your smartphone or tablet. If you’ve already set up your Ring Doorbell 2, you should be familiar with this app—it’s your control center for all Ring devices.
Launch the App
Tap the Ring app icon on your home screen. It’s usually a blue circle with a white “R” inside. Once it opens, you’ll see your dashboard with a list of your Ring devices.
Log In to Your Account
If you’re not already logged in, enter your email and password. Make sure you’re using the account that owns the Ring Doorbell 2. Only the primary account holder can add or remove users.
Pro Tip: If you’ve forgotten your password, tap “Forgot Password?” and follow the prompts to reset it. You’ll receive a reset link via email.
Check Your Device Status
On the home screen, locate your Ring Doorbell 2. It should show as “Online” with a green dot or checkmark. If it says “Offline,” troubleshoot the connection first—adding users won’t work if the device isn’t connected.
Step 2: Navigate to the Device Settings
Now that you’re logged in and your doorbell is online, it’s time to access the settings where you can manage users.
Select Your Ring Doorbell 2
Tap on the Ring Doorbell 2 from the device list. This will open the live view or recent activity screen.
Open the Settings Menu
Look for the gear icon (⚙️) in the top-right corner of the screen. Tap it to open the device settings. This menu controls everything from motion zones to chime settings—and user access.
Find the “Users” Option
Scroll down until you see a section labeled “Users” or “Shared Users.” Tap on it. This is where you’ll see a list of people who currently have access to your doorbell and where you can add new ones.
Step 3: Send an Invitation to a New User
This is the core step—sending an invite so someone else can access your Ring Doorbell 2.
Tap “Add User”
Inside the Users section, you’ll see a button that says “Add User” or “Invite User.” Tap it to start the process.
Enter the New User’s Email
Type in the email address of the person you want to add. This must be the email they use (or will use) for their Ring account. Double-check for typos—incorrect emails are a common reason invitations fail.
Example: If your spouse uses [email protected] for their Ring account, enter that exact address.
Choose the User Role
Ring offers two types of access levels:
- Owner: Full control over the device, including adding/removing users, changing settings, and deleting recordings. Only one Owner is allowed per device.
- Shared User: Can view live video, receive alerts, and review recordings, but cannot change settings or add other users. This is the recommended role for most people.
For most cases, select “Shared User.” This keeps your device secure while still giving the new person useful access.
Send the Invitation
After entering the email and selecting the role, tap “Send Invitation.” The app will confirm that the invite has been sent. The new user will receive an email with a link to accept the invitation.
Step 4: The New User Accepts the Invitation
Sending the invite is only half the job. The new user must accept it to gain access.
Check Their Email
The new user should receive an email from Ring with the subject line: “You’ve been invited to share a Ring device.” If they don’t see it, check the spam or junk folder.
Open the Invitation Link
They should tap the link in the email. This will redirect them to the Ring website or prompt them to open the Ring app.
Log In or Create a Ring Account
If they already have a Ring account, they’ll log in with their email and password. If not, they’ll need to create one by entering their name, email, and a secure password.
Important: The email used to create the account must match the one you entered when sending the invite.
Accept the Invitation
Once logged in, they’ll see a prompt asking if they want to accept access to your Ring Doorbell 2. They should tap “Accept.”
Download the Ring App (If Needed)
If they don’t have the Ring app, they’ll be prompted to download it from the App Store or Google Play. After installing, they can log in and see your doorbell in their device list.
Step 5: Verify Access and Test the Setup
After the new user accepts the invitation, it’s time to make sure everything works.
Check the User List
Go back to the Ring app on your phone. Return to the “Users” section under your doorbell settings. You should now see the new user listed with their role (e.g., “Shared User – [email protected]”).
Test Notifications
Ask the new user to open the Ring app and check if they receive motion or doorbell alerts. You can test this by walking in front of the doorbell or pressing the button.
Try Live View
Have them tap on the doorbell in their app and select “Live View.” They should see a real-time video feed from your Ring Doorbell 2.
Review Recordings
Check if they can access past recordings by going to the “History” or “Events” tab. Shared users can view recordings but cannot delete them.
Pro Tip: If the new user can’t see the doorbell, ask them to close and reopen the app, or restart their phone. Sometimes the app needs a refresh to sync new devices.
Managing Users: Editing or Removing Access
You’re not stuck with the users you add. You can change their role or remove them anytime.
Edit User Permissions
Go to the “Users” section in your doorbell settings. Tap on the user’s name. You’ll see an option to change their role from “Shared User” to “Owner” (though only one Owner is allowed). Note: You cannot demote yourself from Owner.
Remove a User
To remove someone, tap their name in the user list and select “Remove Access.” Confirm the action. They will immediately lose access to your doorbell and stop receiving alerts.
Important: Removing a user does not delete their Ring account—it only revokes access to your device.
Reinvite a User
If you accidentally remove someone or they lose access, simply send a new invitation using the same steps above.
Troubleshooting Common Issues
Even with clear instructions, things don’t always go smoothly. Here are some common problems and how to fix them.
Invitation Not Received
If the new user doesn’t get the email:
- Check the spam/junk folder.
- Verify the email address was entered correctly.
- Ask them to search their inbox for “Ring” or “[email protected].”
- Resend the invitation from the app.
“Invalid Email” Error
This usually means the email isn’t associated with a Ring account. Ask the user to create a Ring account first, then resend the invite.
User Can’t See the Doorbell
If the new user accepts the invite but doesn’t see the device:
- Ensure they’re logged into the correct Ring account.
- Close and reopen the Ring app.
- Restart their phone or tablet.
- Check that the doorbell is online in your app.
App Crashes or Freezes
Update the Ring app to the latest version from the App Store or Google Play. Outdated apps can cause glitches.
Wi-Fi Connection Issues
A weak signal can prevent syncing. Make sure your doorbell is within range of your router. Consider using a Wi-Fi extender if needed.
Multiple Devices, One Account?
Yes! One Ring account can manage multiple devices. But each device can only have one Owner. Shared users can access multiple devices if invited.
Best Practices for Sharing Your Ring Doorbell 2
To keep your home secure and avoid confusion, follow these tips:
- Only invite trusted people: Shared users can see who comes and goes. Only add family, roommates, or close friends.
- Use strong passwords: Encourage all users to use unique, secure passwords for their Ring accounts.
- Enable two-factor authentication: This adds an extra layer of security to prevent unauthorized access.
- Review user access regularly: If someone moves out or no longer needs access, remove them promptly.
- Keep the app updated: Regular updates fix bugs and improve performance.
- Set motion zones wisely: Adjust motion sensitivity to reduce false alerts for all users.
Conclusion: Share Access with Confidence
Adding another user to your Ring Doorbell 2 is a simple but powerful way to enhance your home security. Whether it’s your partner, a trusted neighbor, or a family member, shared access ensures someone is always watching—even when you’re not home.
By following this guide, you’ve learned how to add another user to Ring Doorbell 2 using the Ring app, send invitations, manage permissions, and troubleshoot common issues. You now have the tools to share access safely and effectively.
Remember, only the Owner can add or remove users, so keep your account secure. And if you ever run into problems, the Ring support team is available through the app or website.
With shared access, your Ring Doorbell 2 becomes more than just a doorbell—it becomes a team effort in protecting your home. So go ahead, invite that second set of eyes, and enjoy greater peace of mind.