Changing the network on your Ring Doorbell 2 is simple with the right steps. This guide walks you through disconnecting from your old Wi-Fi and connecting to a new one using the Ring app. Perfect for moving homes or upgrading your internet.
Key Takeaways
- Use the Ring app to manage Wi-Fi settings: All network changes are done through the official Ring app on your smartphone.
- Ensure your new network is 2.4 GHz: Ring Doorbell 2 only supports 2.4 GHz Wi-Fi networks, not 5 GHz.
- Keep your doorbell charged or wired: A stable power source prevents interruptions during setup.
- Reset the device if needed: If the app can’t detect the doorbell, a factory reset may be required.
- Check signal strength before finalizing: Place your router close enough to ensure strong Wi-Fi at the doorbell location.
- Update the app and firmware: Always use the latest version of the Ring app for smooth setup.
- Test after reconnecting: Verify live view and motion alerts work properly on the new network.
How to Change Network on Ring Doorbell 2
If you’ve moved to a new home, upgraded your internet plan, or simply switched Wi-Fi networks, you’ll need to update your Ring Doorbell 2 to connect to the new network. Don’t worry—it’s easier than it sounds! This guide will walk you through every step to change the network on your Ring Doorbell 2 safely and successfully.
Whether you’re a tech newbie or a seasoned smart home user, we’ve made this process simple, clear, and stress-free. By the end of this guide, you’ll know exactly how to disconnect your doorbell from the old Wi-Fi and reconnect it to a new one—without losing your settings or recordings.
We’ll cover everything from preparing your device and network to troubleshooting common issues. Let’s get started!
Why You Might Need to Change Your Ring Doorbell 2 Network
There are several common reasons why you might need to change the network on your Ring Doorbell 2:
- Moving to a new home: Your doorbell stays with you, but the Wi-Fi doesn’t.
- Upgrading your internet service: New router, new network name (SSID), or better speed.
- Switching from 5 GHz to 2.4 GHz: Ring Doorbell 2 only works on 2.4 GHz networks.
- Network congestion or poor signal: Changing to a less crowded or stronger Wi-Fi channel.
- Security concerns: You’ve changed your Wi-Fi password and need to update the doorbell.
No matter your reason, the process is the same. The key is using the Ring app correctly and ensuring your doorbell stays powered throughout.
What You’ll Need Before Starting
Before you begin changing the network on your Ring Doorbell 2, gather the following:
- Smartphone or tablet with the Ring app installed (iOS or Android)
- Access to your new Wi-Fi network name (SSID) and password
- Your Ring account login details
- A stable power source for the doorbell (battery charged or hardwired)
- Your new router within range of the doorbell
Make sure your phone is connected to the new Wi-Fi network you want the doorbell to use. This is important because the Ring app needs to be on the same network to communicate with the doorbell during setup.
Step 1: Open the Ring App and Log In
The first step is simple: open the Ring app on your smartphone or tablet.
Launch the App
Find the Ring app icon on your home screen or app drawer and tap to open it. If you don’t have it installed, download it from the Apple App Store or Google Play Store.
Visual guide about How to Change Network on Ring Doorbell 2
Image source: wiringall.com
Log Into Your Account
Enter your email and password to log in. If you’ve forgotten your password, use the “Forgot Password?” link to reset it.
Ensure You’re on the Correct Network
Check that your phone is connected to the new Wi-Fi network you want your doorbell to use. You can verify this in your phone’s Wi-Fi settings. If your phone is on a different network (like mobile data or an old Wi-Fi), the setup may fail.
Step 2: Locate Your Ring Doorbell 2 in the App
Once you’re logged in, you need to find your doorbell in the app.
Go to the Dashboard
The main screen (dashboard) shows all your Ring devices. Look for your Ring Doorbell 2. It should appear with a live preview or a still image.
Tap on the Device
Tap on your Ring Doorbell 2 to open its control panel. This will show options like Live View, Motion Settings, and Device Health.
Check Device Health
Before changing the network, check the Device Health section. Look for the Wi-Fi signal strength. If it’s weak or showing “Offline,” you may need to move closer to the doorbell or reset it first.
Step 3: Access Device Settings
Now it’s time to dive into the settings to change the Wi-Fi network.
Open Device Settings
In the control panel for your doorbell, look for the gear icon (⚙️) or “Device Settings” button. Tap it to open the settings menu.
Select “Wi-Fi Network”
Scroll down until you find the “Wi-Fi Network” option. Tap on it. This will take you to the network selection screen.
Choose “Change Wi-Fi Network”
You’ll see your current network listed. Tap “Change Wi-Fi Network” to begin the process of switching to a new one.
Step 4: Put Your Doorbell into Setup Mode
To connect to a new network, your Ring Doorbell 2 needs to enter setup mode.
Press the Setup Button
On the back of your Ring Doorbell 2, locate the small orange button. This is the setup button. Press and hold it for about 5 seconds until the light on the front starts flashing white.
Wait for the Light to Flash
The white light will blink slowly at first, then faster. This means the doorbell is in setup mode and ready to connect to a new network.
Return to the App
Go back to the Ring app. The app should detect that the doorbell is in setup mode and prompt you to continue.
Step 5: Select Your New Wi-Fi Network
Now the app will scan for available networks.
Wait for Network List
The app will search for nearby Wi-Fi networks. This may take 10–30 seconds. Be patient—don’t close the app.
Choose Your Network
Look for your new Wi-Fi network name (SSID) in the list. Tap on it to select it.
Enter the Password
Carefully type in your Wi-Fi password. Make sure it’s correct—capital letters, numbers, and symbols matter. If you’re unsure, check your router or ask someone who set it up.
Confirm the Selection
Tap “Continue” or “Connect” to proceed. The app will send the network details to your doorbell.
Step 6: Wait for the Connection to Complete
This is the moment of truth—your doorbell will try to connect to the new network.
Watch the Light
The white light on the doorbell will continue flashing. If the connection is successful, it will turn solid white for a few seconds, then go off.
Check the App
The Ring app will show a progress bar. It may say “Connecting…” or “Updating…” Wait until it says “Connected” or “Setup Complete.”
Be Patient
This process can take 1–3 minutes. Don’t interrupt it by closing the app or pressing buttons. Let it finish.
Step 7: Test the Connection
Once the setup is complete, it’s time to make sure everything works.
Open Live View
Go back to the dashboard and tap on your doorbell. Try opening Live View. You should see a clear video feed from your doorbell.
Check Motion Alerts
Walk in front of the doorbell to trigger a motion alert. You should receive a notification on your phone within a few seconds.
Verify Device Health
Go to Device Settings > Device Health. Check that the Wi-Fi signal strength is “Good” or “Excellent.” If it’s “Poor,” you may need to move your router or use a Wi-Fi extender.
What If the Connection Fails?
Sometimes, the connection doesn’t work on the first try. Don’t panic—here’s what to do.
Check the Wi-Fi Password
The most common issue is an incorrect password. Double-check that you typed it correctly. Try re-entering it.
Ensure 2.4 GHz Network
Ring Doorbell 2 does not support 5 GHz networks. Make sure your new Wi-Fi is 2.4 GHz. If your router broadcasts both, look for a network name that includes “2.4” or “_2G” at the end.
Move Closer to the Router
If the signal is weak, temporarily move your router closer to the doorbell during setup. You can move it back later.
Restart the Doorbell
Remove the battery (if battery-powered) or turn off the power (if hardwired) for 10 seconds. Then reinsert the battery or turn the power back on. Wait for the light to flash, then try again.
Reset the Doorbell
If nothing works, perform a factory reset. Press and hold the orange setup button for 20 seconds until the light turns off and on again. Then repeat the setup process from the beginning.
Tips for a Smooth Network Change
Here are some pro tips to make the process even easier:
- Update the Ring app: Always use the latest version to avoid bugs.
- Charge the battery fully: A low battery can cause setup failures.
- Use a Wi-Fi extender: If your doorbell is far from the router, a extender can boost the signal.
- Name your networks clearly: Avoid confusing names like “Home” and “Home_5G.” Use “Home_2.4G” for clarity.
- Test during the day: Wi-Fi congestion is lower, making setup easier.
How to Avoid Common Mistakes
Even experienced users make mistakes. Here’s how to avoid them:
- Don’t skip the setup mode: Always press the orange button to enter setup mode. The app won’t connect otherwise.
- Don’t use 5 GHz: Ring Doorbell 2 doesn’t support it. Stick to 2.4 GHz.
- Don’t rush: Wait for each step to complete. Interrupting the process can cause errors.
- Don’t forget to test: Always check Live View and motion alerts after setup.
- Don’t ignore signal strength: A weak signal leads to disconnections and poor video quality.
When to Contact Ring Support
If you’ve tried everything and your doorbell still won’t connect, it’s time to get help.
Signs You Need Support
- The app says “Unable to connect” after multiple attempts.
- The doorbell light doesn’t flash when you press the setup button.
- You’ve reset the device but it still won’t appear in the app.
- The firmware update fails repeatedly.
How to Contact Ring
Visit support.ring.com or use the “Help” section in the Ring app. You can chat with a support agent or submit a ticket. Have your device serial number ready (found in the app under Device Settings > Device Info).
Conclusion
Changing the network on your Ring Doorbell 2 doesn’t have to be complicated. With the right steps—using the Ring app, entering setup mode, selecting the correct 2.4 GHz network, and testing the connection—you can switch Wi-Fi networks quickly and safely.
Remember to keep your doorbell powered, double-check your password, and ensure strong signal strength. If you run into trouble, try a reset or reach out to Ring support.
Now that your doorbell is connected to the new network, you can enjoy uninterrupted live view, motion alerts, and peace of mind knowing your home is secure.
Follow this guide anytime you need to update your Wi-Fi, and you’ll never be stuck offline again.