How to Change Network on Ring Doorbell - Doorbell Troubleshooting

Changing the network on your Ring Doorbell is simple with the Ring app. This guide walks you through disconnecting from your old Wi-Fi and connecting to a new one, ensuring reliable performance and security.

Key Takeaways

Use the Ring app: All network changes must be done through the official Ring app—no physical buttons on the device can switch Wi-Fi networks.
Ensure strong signal strength: Place your doorbell within range of your router or use a Wi-Fi extender to avoid connection drops.
Prepare your new network details: Have your new Wi-Fi name (SSID) and password ready before starting the process.
Reconnect during setup mode: Put your Ring Doorbell into setup mode by removing and reinserting the battery or using the setup button on newer models.
Test after reconnecting: Always verify live view and motion alerts work after switching networks to confirm a successful connection.
Update firmware if needed: Outdated firmware can cause connectivity issues—check for updates in the app after reconnecting.
Contact support if problems persist: If you can’t connect after multiple attempts, Ring’s customer support can help troubleshoot deeper issues.

How to Change Network on Ring Doorbell: A Complete Step-by-Step Guide

If you’ve moved to a new home, upgraded your internet plan, or simply switched Wi-Fi providers, you may need to change the network on your Ring Doorbell. Whether you’re using a Ring Video Doorbell, Ring Doorbell Pro, Ring Doorbell Elite, or Ring Doorbell Wired, the process is similar—but it must be done correctly to avoid losing functionality or security features.

In this comprehensive guide, we’ll walk you through how to change network on Ring Doorbell safely and efficiently. You’ll learn how to disconnect from your old Wi-Fi network, reconnect to a new one using the Ring app, troubleshoot common issues, and ensure your doorbell stays online and secure. By the end, you’ll have full confidence in managing your device’s connectivity like a pro.

Why You Might Need to Change Your Ring Doorbell’s Network

There are several common reasons why you’d want to update your Ring Doorbell’s Wi-Fi connection:

Moving to a new home: Your old Wi-Fi network won’t be available, so you’ll need to connect to your new router.
Upgrading your internet service: Switching ISPs or installing a new modem/router means a new network name and password.
Improving signal strength: If your current network is weak or congested, switching to a 5GHz band or a less crowded channel can boost performance.
Security concerns: If you suspect your old network was compromised, changing networks adds a layer of protection.
Network reorganization: You may have renamed your Wi-Fi network (SSID) or changed the password for better security.

Regardless of your reason, the process is straightforward—but it requires careful attention to detail. Let’s dive into the steps.

Before You Begin: What You’ll Need

Before you start changing the network on your Ring Doorbell, make sure you have the following:

Your smartphone or tablet: The Ring app (iOS or Android) is required for all network changes.
Access to your new Wi-Fi network: Know the exact network name (SSID) and password. Double-check for typos—even a single wrong character will prevent connection.
Your Ring Doorbell charged or powered: For battery models, ensure the battery is at least 50% charged. Wired models should be connected to power.
A stable internet connection: Your phone should be connected to the same network you plan to connect your doorbell to (or at least able to access it).
Your Ring account login: You’ll need to log in to the app to make changes.

Pro tip: If you’re switching from a 2.4GHz to a 5GHz network, note that not all Ring models support 5GHz. Most Ring Doorbells only work on 2.4GHz networks. Check your model’s specifications in the Ring app or on the Ring website before proceeding.

Step 1: Open the Ring App and Log In

Start by opening the Ring app on your smartphone or tablet. If you haven’t used it in a while, you may need to log in again.

How to Log In

Tap “Sign In” on the welcome screen.
Enter your email address and password associated with your Ring account.
If you’ve forgotten your password, tap “Forgot Password?” and follow the reset instructions.

Once logged in, you’ll see your dashboard with all your Ring devices. Locate your doorbell in the list—it should appear with its name (e.g., “Front Door” or “Ring Doorbell 2”).

Step 2: Access Device Settings

Now that you’re in the app, you need to access the settings for your specific doorbell.

Navigate to Your Doorbell

Tap on the doorbell icon from the dashboard.
This will open the live view or event history screen.
Tap the gear icon (⚙️) in the top-right corner to open Device Settings.

You’ll now see a list of options like Motion Settings, Chime Settings, and Device Health.

Step 3: Put Your Doorbell into Setup Mode

To change the Wi-Fi network, your Ring Doorbell must be in “setup mode.” This tells the device it’s ready to connect to a new network.

For Battery-Powered Ring Doorbells (e.g., Ring Doorbell, Ring Doorbell 2, Ring Doorbell 3)

Remove the doorbell from its mounting bracket by pressing the release tab (usually on the bottom).
Take out the battery by sliding it out of the compartment.
Wait about 10 seconds, then reinsert the battery.
Reattach the doorbell to the mounting bracket.
The LED ring on the front will flash white—this means it’s in setup mode.

For Wired or Pro Models (e.g., Ring Doorbell Wired, Ring Doorbell Pro, Ring Doorbell Elite)

Locate the orange setup button on the back or side of the device.
Press and hold the button for 10–15 seconds until the LED ring flashes white.
Release the button—your doorbell is now in setup mode.

Note: If the LED doesn’t flash white, try the process again. Sometimes it takes a few attempts.

Step 4: Reconnect to a New Wi-Fi Network

Now that your doorbell is in setup mode, it’s time to connect it to your new network using the Ring app.

Follow These Steps in the App

In the Device Settings menu, tap “Device Health”.
Tap “Change Wi-Fi Network”.
The app will search for available networks. Wait a few seconds for the list to populate.
Select your new Wi-Fi network from the list.
Enter the password when prompted. Be careful—passwords are case-sensitive.
Tap “Continue” or “Connect”.

The app will now attempt to connect your doorbell to the new network. This process can take 1–3 minutes. During this time, the LED ring on your doorbell will flash blue, then solid blue when connected.

What to Do If the Connection Fails

If the connection fails, don’t panic. Common causes include:

Incorrect password
Weak signal strength
Network congestion
Router settings blocking the device

Try the following:

Double-check the Wi-Fi password.
Move closer to your router or use a Wi-Fi extender.
Restart your router and try again.
Ensure your router allows new devices to connect (check MAC filtering settings).

Step 5: Verify the Connection

Once the app confirms a successful connection, it’s time to test your doorbell.

Check Live View

Return to the main dashboard in the Ring app.
Tap on your doorbell to open the live view.
If you see a clear video feed, the connection is working.

Test Motion Alerts

Walk in front of the doorbell to trigger motion detection.
You should receive a notification on your phone within 10–15 seconds.
If not, go back to Device Settings > Motion Settings and ensure alerts are enabled.

Check Device Health

Go to Device Settings > Device Health.
Look for “Wi-Fi Signal Strength.” It should show “Good” or “Excellent.”
If it says “Poor,” consider relocating your router or adding a Wi-Fi extender.

Troubleshooting Common Issues When Changing Networks

Even with careful steps, you might run into problems. Here’s how to fix the most common ones.

Issue 1: Doorbell Won’t Enter Setup Mode

Cause: Battery is too low or the device isn’t properly reset.
Solution: Charge the battery fully, remove it for 30 seconds, then reinsert. For wired models, ensure power is stable and try holding the setup button longer.

Issue 2: App Can’t Find the New Network

Cause: The network is hidden, or your phone is on a different band (e.g., 5GHz while the doorbell uses 2.4GHz).
Solution: Make sure your phone is connected to the 2.4GHz band of your router. If your network is hidden, manually enter the SSID in the app when prompted.

Issue 3: Connection Times Out

Cause: Weak signal or router interference.
Solution: Move closer to the router. Temporarily disable other devices using the network. Restart your router and try again.

Issue 4: Live View Is Laggy or Buffering

Cause: Poor Wi-Fi signal or bandwidth issues.
Solution: Use a Wi-Fi extender near your doorbell. Reduce video quality in the app (Settings > Video Quality) to improve performance.

Issue 5: Doorbell Keeps Disconnecting

Cause: Network instability or power issues.
Solution: Check for firmware updates in the app (Device Settings > Firmware). Ensure your doorbell is receiving consistent power (especially for wired models).

Tips for a Stronger Wi-Fi Connection

A strong Wi-Fi signal is crucial for reliable Ring Doorbell performance. Here are some tips to improve connectivity:

Place your router centrally: Avoid basements or far corners. The closer it is to your doorbell, the better.
Use a Wi-Fi extender: Place one between your router and doorbell to boost signal strength.
Switch to a less crowded channel: Use your router’s admin panel to change the Wi-Fi channel (e.g., from 6 to 11 on 2.4GHz).
Upgrade your router: Older routers may not support modern devices well. Consider a dual-band or mesh system.
Avoid interference: Keep your router away from microwaves, cordless phones, and metal objects.

When to Contact Ring Support

If you’ve tried all the steps and your doorbell still won’t connect to the new network, it may be time to reach out for help.

How to Contact Ring Support

Open the Ring app.
Go to More > Help & Feedback.
Tap “Contact Us” and choose chat, email, or phone support.
Have your device model, serial number, and a description of the issue ready.

Ring’s support team can remotely diagnose issues, reset your device, or guide you through advanced troubleshooting.

Final Thoughts: Keep Your Ring Doorbell Connected and Secure

Changing the network on your Ring Doorbell doesn’t have to be stressful. With the right preparation and step-by-step guidance, you can switch Wi-Fi networks quickly and confidently. Remember to always use the Ring app, ensure your doorbell is in setup mode, and test the connection thoroughly afterward.

By following this guide, you’ll not only learn how to change network on Ring Doorbell, but also how to maintain a strong, secure connection that keeps your home protected. Whether you’re upgrading your internet or moving to a new place, your Ring Doorbell will stay online and ready to alert you to visitors, packages, and potential security threats.

Take the time to optimize your Wi-Fi setup, and your Ring Doorbell will reward you with reliable performance for years to come.