Changing the internet info on your Ring Doorbell is essential when switching Wi-Fi networks or updating your password. This guide walks you through every step, from accessing the app to reconnecting your device, ensuring a smooth and secure setup.
Key Takeaways
- Use the Ring App: All Wi-Fi changes must be made through the Ring app, not the device itself.
- Stay Close to the Doorbell: You’ll need to be within Bluetooth range (about 20–30 feet) during setup.
- Prepare Your Wi-Fi Details: Have your new network name (SSID) and password ready before starting.
- Reconnect via Device Health: The “Change Wi-Fi Network” option is found under Device Health in the app.
- Check Signal Strength: After reconnecting, verify your doorbell has a strong connection to avoid dropouts.
- Restart if Needed: If issues persist, power-cycle your doorbell or router to refresh the connection.
- Keep Firmware Updated: Ensure your Ring Doorbell runs the latest firmware for optimal performance and security.
How to Change the Internet Info on My Ring Doorbell
If you’ve recently moved, upgraded your internet plan, or changed your Wi-Fi password, you’ll need to update the internet information on your Ring Doorbell. This ensures your smart doorbell stays connected, continues sending motion alerts, and streams live video without interruption. The good news? It’s easier than you might think—and you don’t need to be a tech expert to do it.
In this comprehensive guide, we’ll walk you through the entire process of changing the Wi-Fi network on your Ring Doorbell step by step. Whether you have a Ring Video Doorbell, Ring Doorbell 2, Ring Doorbell 3, Ring Doorbell Pro, or Ring Doorbell Elite, the steps are nearly identical. We’ll also cover troubleshooting tips, best practices, and common mistakes to avoid.
By the end of this guide, you’ll know exactly how to reconnect your Ring Doorbell to a new or updated Wi-Fi network—quickly, safely, and without frustration.
Why You Might Need to Change Your Ring Doorbell’s Internet Info
Visual guide about How to Change the Internet Info on My Ring Doorbell
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There are several common reasons why you’d need to update the internet settings on your Ring Doorbell:
- Moving to a New Home: Your new house likely has a different Wi-Fi network. Your Ring Doorbell won’t connect automatically—you’ll need to manually update the network info.
- Changing Your Wi-Fi Password: If you’ve updated your router’s password for security reasons, your Ring Doorbell will lose connection until you re-enter the new credentials.
- Upgrading Your Internet Plan: Switching from one internet provider to another often means a new router and new network settings.
- Router Replacement: Buying a new router? Even if the network name stays the same, the doorbell may need to reconnect.
- Network Optimization: You might want to connect your Ring Doorbell to a 2.4 GHz network instead of 5 GHz (or vice versa) for better performance.
No matter your reason, the process is straightforward—but it does require using the Ring app and being physically near your doorbell.
What You’ll Need Before You Start
Before diving into the setup, make sure you have the following ready:
- Your smartphone or tablet: The Ring app (available on iOS and Android) is required for all configuration changes.
- Your new Wi-Fi network name (SSID) and password: Double-check the spelling and capitalization—Wi-Fi passwords are case-sensitive.
- Access to your Ring Doorbell: You must be within Bluetooth range (about 20–30 feet) of the device during setup.
- A stable internet connection: Your phone should be connected to the same Wi-Fi network you want to assign to the doorbell—or at least have cellular data enabled.
- Your Ring account login: Make sure you remember your email and password for the Ring app.
Having these items ready will save you time and prevent frustration during the process.
Step-by-Step Guide: How to Change the Wi-Fi Network on Your Ring Doorbell
Now that you’re prepared, let’s get started. Follow these steps carefully to update your Ring Doorbell’s internet information.
Step 1: Open the Ring App
Launch the Ring app on your smartphone or tablet. If you don’t have it installed, download it from the Apple App Store or Google Play Store. Log in using your Ring account credentials.
Once logged in, you’ll see your dashboard with all your Ring devices. Tap on the doorbell you want to reconfigure.
Step 2: Go to Device Health
On your doorbell’s device page, scroll down and look for the Device Health section. This is where you’ll find important connection details like signal strength, battery level, and Wi-Fi status.
Tap on Device Health to open a detailed view of your doorbell’s current status.
Step 3: Select “Change Wi-Fi Network”
Inside the Device Health menu, you’ll see an option labeled Change Wi-Fi Network. Tap on it.
The app will now prompt you to bring your phone within Bluetooth range of your Ring Doorbell. This is crucial—Bluetooth is used to securely transfer the new Wi-Fi settings to the device.
Step 4: Put Your Doorbell into Setup Mode
To connect via Bluetooth, your Ring Doorbell needs to be in setup mode. Here’s how to activate it:
- For battery-powered models (Ring Doorbell, Doorbell 2, Doorbell 3): Remove the faceplate and press and hold the orange button on the back of the device for about 10 seconds. You’ll see a light ring flash white, indicating setup mode.
- For wired models (Ring Doorbell Pro, Doorbell Elite): Press and hold the setup button (usually located on the side or back) until the light ring flashes white.
Once the light is flashing, your doorbell is ready to pair with the app.
Step 5: Follow the In-App Instructions
The Ring app will now guide you through the rest of the process. It will:
- Search for your doorbell via Bluetooth.
- Prompt you to select your new Wi-Fi network from a list of available networks.
- Ask you to enter the Wi-Fi password.
Make sure to select the correct network. If you have both 2.4 GHz and 5 GHz bands with the same name (e.g., “HomeWiFi” and “HomeWiFi_5G”), choose the one that best suits your doorbell’s location and signal strength.
Pro Tip: Ring recommends using the 2.4 GHz band for most doorbells because it offers better range and wall penetration, even though it’s slower than 5 GHz.
Step 6: Enter Your Wi-Fi Password
Carefully type in your Wi-Fi password. Double-check for typos, extra spaces, or incorrect capitalization. Even a single mistake will prevent the doorbell from connecting.
If you’re unsure about your password, check your router or ask someone who set it up. Some routers have the password printed on a label underneath.
Step 7: Wait for the Connection to Complete
After entering the password, the app will send the new network info to your doorbell via Bluetooth. This usually takes 30–60 seconds.
You’ll see a progress bar in the app. Once complete, the app will confirm that your doorbell is connected to the new Wi-Fi network.
Step 8: Test the Connection
Return to the Device Health section and check the following:
- Wi-Fi Signal Strength: Look for “Excellent,” “Good,” or “Fair.” “Poor” or “No Signal” means the doorbell is too far from the router or there’s interference.
- Device Status: It should say “Online.”
- Live View: Tap the Live View button to test video streaming. If it loads quickly, your connection is working well.
If everything looks good, congratulations—you’ve successfully changed the internet info on your Ring Doorbell!
Troubleshooting Common Issues
Even with careful steps, you might run into problems. Here’s how to fix the most common issues.
Issue 1: Doorbell Won’t Enter Setup Mode
If the light ring doesn’t flash when you press the setup button:
- Make sure the doorbell has sufficient power. For battery models, charge the battery fully.
- For wired models, check that the power supply is connected and the transformer is working (should be 16–24V AC).
- Try pressing the button again—sometimes it takes a few tries.
Issue 2: App Can’t Find the Doorbell
If the app says it can’t detect your device:
- Move closer to the doorbell—Bluetooth range is limited.
- Close and reopen the Ring app.
- Restart your phone’s Bluetooth.
- Ensure no other devices are interfering (e.g., microwaves, cordless phones).
Issue 3: Wrong Wi-Fi Password
If the doorbell fails to connect after entering the password:
- Go back and re-enter the password carefully.
- Try turning off Wi-Fi on your phone and using cellular data—sometimes this helps the app communicate better.
- Reset the doorbell to factory settings (see below) and start over.
Issue 4: Weak Wi-Fi Signal
If your doorbell connects but has a weak signal:
- Move your router closer to the front door, if possible.
- Use a Wi-Fi extender or mesh network to boost coverage.
- Switch to the 2.4 GHz band if you were using 5 GHz.
- Reposition the doorbell slightly—even a few inches can improve signal.
Issue 5: Doorbell Goes Offline After Setup
If your doorbell connects but then disconnects:
- Check if your router has MAC filtering enabled—this can block new devices.
- Ensure your router isn’t set to disconnect idle devices.
- Update your router’s firmware.
- Restart both the router and the doorbell.
How to Reset Your Ring Doorbell (If Needed)
If you’re still having trouble, a factory reset might be necessary. This erases all settings and returns the doorbell to its original state.
For Battery Models:
- Remove the faceplate.
- Press and hold the orange button for 20 seconds.
- The light ring will flash red, then white—this means the reset is complete.
For Wired Models:
- Press and hold the setup button for 20 seconds.
- The light will flash red, then white.
After resetting, follow the setup steps again from the beginning.
Best Practices for a Strong and Secure Connection
To keep your Ring Doorbell running smoothly, follow these tips:
- Use a strong Wi-Fi password: This protects your network from unauthorized access.
- Enable WPA2 or WPA3 encryption: Avoid outdated security protocols like WEP.
- Update your router firmware regularly: Manufacturers release updates to fix bugs and improve security.
- Keep your Ring app updated: New versions often include performance improvements and bug fixes.
- Check Device Health weekly: Monitor signal strength and battery level to catch issues early.
- Avoid placing the doorbell near metal objects: Metal can block Wi-Fi signals.
- Use a dedicated network for smart devices: Some routers let you create a separate “IoT” network for devices like Ring, cameras, and thermostats.
When to Contact Ring Support
If you’ve tried all the steps and your doorbell still won’t connect, it’s time to reach out for help. Contact Ring Support if:
- The doorbell won’t enter setup mode after multiple attempts.
- The app consistently fails to detect the device.
- You see error messages like “Unable to Connect” or “Network Unavailable.”
- The doorbell connects but drops the signal repeatedly.
You can contact Ring Support through the app (tap the menu > Help & Feedback) or visit their support website. Have your device model, serial number, and a description of the issue ready.
Final Thoughts
Changing the internet info on your Ring Doorbell is a simple process—once you know where to look. By using the Ring app, staying within Bluetooth range, and entering your Wi-Fi details correctly, you can keep your smart doorbell connected and secure.
Remember, the key steps are: open the app, go to Device Health, select “Change Wi-Fi Network,” put the doorbell in setup mode, and follow the prompts. With a little patience and attention to detail, you’ll have your doorbell back online in no time.
Regular maintenance—like checking signal strength and updating your app—can prevent future issues. And if you ever run into trouble, don’t hesitate to use the troubleshooting tips or contact Ring Support.
Your Ring Doorbell is more than just a camera—it’s a vital part of your home security system. Keeping it connected ensures you never miss a visitor, package, or potential threat.
So the next time you change your Wi-Fi password or move to a new home, you’ll know exactly what to do. Stay safe, stay connected, and enjoy the peace of mind that comes with a properly configured Ring Doorbell.