Changing the internet connection on your Ring doorbell is simple with the right steps. This guide walks you through updating Wi-Fi settings, troubleshooting common issues, and ensuring a stable connection for reliable performance.
Key Takeaways
- Use the Ring app: All Wi-Fi changes are made through the Ring mobile app, not the device itself.
- Ensure strong signal: Place your doorbell within range of your router or use a Wi-Fi extender for better coverage.
- Restart devices: Reboot your router and doorbell before and after changing networks to refresh connections.
- Check network compatibility: Ring doorbells work best on 2.4 GHz networks; 5 GHz may cause issues unless supported.
- Update firmware: Keep your Ring doorbell’s firmware current to avoid connectivity bugs.
- Use correct credentials: Double-check your Wi-Fi name (SSID) and password to prevent login errors.
- Contact support if needed: If issues persist, Ring’s customer service can help with advanced troubleshooting.
How to Change the Internet on My Ring Doorbell
If you’ve moved, upgraded your Wi-Fi router, or simply need to switch your Ring doorbell to a new network, you’re not alone. Many Ring users face connectivity issues when their home network changes. The good news? Changing the internet connection on your Ring doorbell is straightforward—if you follow the right steps.
In this comprehensive guide, you’ll learn exactly how to update your Ring doorbell’s Wi-Fi settings using the Ring app. We’ll cover everything from preparing your network to troubleshooting common problems, ensuring your smart doorbell stays online and functional. Whether you’re using a Ring Video Doorbell, Ring Doorbell Pro, or Ring Doorbell Elite, the process is similar across models.
By the end of this guide, you’ll be able to confidently switch your Ring doorbell to a new internet connection without losing video quality, motion alerts, or two-way audio. Let’s get started.
Why You Might Need to Change Your Ring Doorbell’s Internet
Visual guide about How to Change the Internet on My Ring Doorbell
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There are several common reasons why you might need to update your Ring doorbell’s Wi-Fi connection:
- Moving to a new home: Your new house likely has a different router and network name.
- Upgrading your router: Newer routers may use different frequencies or security settings.
- Changing internet providers: Switching from one ISP to another often means a new network setup.
- Network performance issues: If your current Wi-Fi is slow or unreliable, switching to a stronger network improves performance.
- Adding a mesh network or extender: You may want to connect your doorbell to a more stable access point.
No matter the reason, updating your Ring doorbell’s internet connection ensures it continues to send real-time alerts, record motion events, and allow you to speak with visitors remotely.
What You’ll Need Before Starting
Before you begin the process, make sure you have the following:
- Your smartphone or tablet: The Ring app is required for all setup and network changes.
- Your new Wi-Fi network name (SSID) and password: You’ll need to enter these during setup.
- Access to your Ring doorbell: You must be near the device to complete certain steps.
- A stable power source: Ensure your doorbell is charged (for battery models) or wired properly.
- Your Ring account login: You’ll need to sign in to the app.
Having these items ready will make the process smooth and prevent interruptions.
Step-by-Step Guide to Changing Your Ring Doorbell’s Internet
Follow these detailed steps to successfully change the internet connection on your Ring doorbell.
Step 1: Open the Ring App
Start by launching the Ring app on your smartphone or tablet. Make sure you’re logged into the same account associated with your doorbell.
If you’ve recently updated the app or haven’t used it in a while, consider checking for updates in your device’s app store. Using the latest version ensures compatibility and access to all features.
Step 2: Select Your Doorbell Device
Once inside the app, tap on the Devices tab at the bottom of the screen. You’ll see a list of all your Ring devices.
Tap on the doorbell you want to reconfigure. This will open the device dashboard, where you can view live video, check battery level, and access settings.
Step 3: Access Device Health
In the device dashboard, scroll down and tap on Device Health. This section shows your doorbell’s current status, including Wi-Fi signal strength, firmware version, and power source.
Look for the Wi-Fi Network entry. This displays the name of the network your doorbell is currently connected to. If you’re switching networks, this is the one you’ll be changing.
Step 4: Start the Wi-Fi Setup Process
Tap on the Change Wi-Fi Network option. The app will guide you through a setup wizard.
You may be asked to confirm your identity by entering your Ring account password. This is a security measure to prevent unauthorized changes.
Step 5: Put Your Doorbell in Setup Mode
Now, you’ll need to physically interact with your doorbell to put it into setup mode.
For battery-powered models (like the Ring Video Doorbell or Doorbell 2):
- Remove the faceplate (if applicable).
- Press and hold the orange button on the back of the device for about 10 seconds.
- The LED ring will flash white, indicating it’s in setup mode.
For wired models (like the Ring Doorbell Pro or Elite):
- Locate the setup button on the side or back of the device.
- Press and hold it for 10 seconds until the LED flashes white.
Wait until the app detects the doorbell in setup mode. This may take a minute.
Step 6: Connect Your Phone to the Doorbell’s Temporary Network
Your doorbell will broadcast a temporary Wi-Fi network (usually named something like “Ring-XXXX”). The app will prompt you to connect your phone to this network.
Go to your phone’s Wi-Fi settings and select the Ring network. You may need to enter a password—this is usually provided in the app or printed in your doorbell’s manual.
Once connected, return to the Ring app. The app will now communicate directly with your doorbell to transfer the new Wi-Fi settings.
Step 7: Select Your New Wi-Fi Network
The app will scan for available networks. Select your new Wi-Fi network from the list.
If your network doesn’t appear, make sure:
- Your router is turned on and broadcasting.
- You’re within range of the signal.
- The network isn’t hidden (Ring doesn’t support hidden SSIDs).
Choose the correct network and tap Next.
Step 8: Enter Your Wi-Fi Password
Carefully type in your Wi-Fi password. Make sure there are no typos—even a single incorrect character will prevent connection.
Use the “show password” option if available to double-check. Passwords are case-sensitive, so pay attention to uppercase and lowercase letters.
Tap Connect when done.
Step 9: Wait for the Connection to Complete
The app will send the network credentials to your doorbell. This process can take 1–3 minutes.
During this time, your doorbell will disconnect from the temporary network and attempt to join your home Wi-Fi.
You’ll see a progress bar in the app. Do not close the app or turn off your phone during this step.
Step 10: Confirm Successful Connection
Once the process is complete, the app will notify you if the connection was successful.
Return to the Device Health section and check the Wi-Fi Network field. It should now show your new network name.
Also, check the signal strength. A strong signal (indicated by multiple bars or a green indicator) means your doorbell is well-connected.
Step 11: Test Your Doorbell
To ensure everything is working:
- Open the live view and check the video quality.
- Test the two-way audio by speaking through the app.
- Trigger motion by walking in front of the doorbell to see if alerts appear.
If all features work, your internet change was successful.
Tips for a Smooth Wi-Fi Switch
To avoid common pitfalls and ensure a reliable connection, keep these tips in mind:
- Use a 2.4 GHz network: Most Ring doorbells perform best on 2.4 GHz Wi-Fi due to better range and wall penetration. While some newer models support 5 GHz, 2.4 GHz is more reliable for outdoor devices.
- Place your router strategically: If your doorbell is far from the router, consider using a Wi-Fi extender or mesh system to boost signal strength.
- Restart your router: Before and after changing networks, power cycle your router by unplugging it for 30 seconds. This refreshes the connection and resolves minor glitches.
- Update firmware: Ring regularly releases firmware updates that improve connectivity. Check for updates in the Device Health section.
- Avoid network congestion: If you have many devices on your network, consider setting up a guest network just for your Ring doorbell to reduce interference.
Following these best practices will help maintain a stable connection and prevent future issues.
Troubleshooting Common Issues
Even with careful setup, you might encounter problems. Here’s how to fix the most common ones.
Doorbell Won’t Connect to New Wi-Fi
If your doorbell fails to join the new network:
- Double-check the Wi-Fi password. Re-enter it carefully.
- Ensure the network is 2.4 GHz. If your router broadcasts both 2.4 GHz and 5 GHz under the same name, temporarily disable 5 GHz or rename the networks to distinguish them.
- Move closer to the router during setup to improve signal strength.
- Reset the doorbell and try the process again.
Weak or Unstable Signal
If the connection is poor after setup:
- Check the signal strength in Device Health. If it’s low, consider relocating your router or adding a Wi-Fi extender.
- Ensure there are no large obstacles (like thick walls or metal objects) between the router and doorbell.
- Reduce interference from other devices like microwaves, cordless phones, or baby monitors.
App Says “Connection Failed”
This error usually means the doorbell couldn’t authenticate with the network.
- Verify your Wi-Fi password again.
- Make sure WPA2 or WPA3 security is enabled (Ring doesn’t support WEP).
- Restart both your router and doorbell, then retry the setup.
Doorbell Keeps Disconnecting
Frequent disconnections can be frustrating.
- Update your router’s firmware—outdated firmware can cause compatibility issues.
- Check for nearby sources of interference.
- Ensure your doorbell is receiving consistent power (for wired models, check wiring; for battery models, charge fully).
Can’t Find the Setup Button
If you’re unsure where the setup button is:
- Refer to your doorbell’s user manual—button locations vary by model.
- For battery models, the button is usually on the back, under the faceplate.
- For wired models, it’s often on the side or near the terminals.
When to Contact Ring Support
If you’ve tried all troubleshooting steps and your doorbell still won’t connect, it’s time to reach out to Ring’s customer support.
You can contact them via:
- The Ring app (go to Help & Feedback > Contact Us).
- Phone support (available during business hours).
- Live chat on the Ring website.
Have your device model, serial number, and a description of the issue ready to speed up the process.
Conclusion
Changing the internet connection on your Ring doorbell doesn’t have to be complicated. With the Ring app and a few simple steps, you can switch to a new Wi-Fi network and keep your smart doorbell running smoothly.
Remember to use a strong 2.4 GHz signal, double-check your password, and test all features after setup. If you run into issues, the troubleshooting tips in this guide can help resolve most problems quickly.
By following this guide, you’ll ensure your Ring doorbell stays connected, secure, and ready to protect your home—no matter how your network changes.