Changing the internet connection on your Ring Doorbell is simple and essential for reliable performance. This guide walks you through every step—from disconnecting your old Wi-Fi to connecting to a new network—ensuring your doorbell stays online and secure.
Key Takeaways
- Always use the Ring app: The official Ring app is the only safe and supported way to change your doorbell’s Wi-Fi network.
- Ensure strong signal strength: Place your doorbell within range of your router or use a Wi-Fi extender to avoid connection drops.
- Use 2.4 GHz networks: Most Ring Doorbells only support 2.4 GHz Wi-Fi, not 5 GHz, so verify your network band before connecting.
- Keep firmware updated: Outdated firmware can cause connectivity problems—check for updates in the app.
- Reconnect during setup mode: You must put your doorbell into setup mode (usually by holding the button) to change networks.
- Test after reconnecting: Always test live view and motion alerts after changing networks to confirm everything works.
- Contact support if needed: If issues persist, Ring’s customer support can help troubleshoot advanced problems.
How to Change the Internet on Ring Doorbell: A Complete Step-by-Step Guide
So, you’ve moved to a new house. Or maybe your internet provider changed. Or perhaps your Wi-Fi signal just isn’t strong enough anymore. Whatever the reason, knowing how to change the internet on Ring Doorbell is a must-have skill for any smart home owner.
Your Ring Doorbell relies on a stable Wi-Fi connection to send you motion alerts, live video feeds, and two-way audio. If it’s not connected to the right network—or any network at all—you’ll miss important activity at your door. The good news? Switching your Ring Doorbell to a new Wi-Fi network is easier than you might think.
In this guide, we’ll walk you through the entire process, from preparing your new network to testing your connection afterward. Whether you’re using a Ring Video Doorbell, Ring Doorbell 2, Ring Doorbell Pro, or any other model, these steps apply. We’ll also cover common pitfalls, troubleshooting tips, and how to avoid frustration along the way.
Why You Might Need to Change Your Ring Doorbell’s Internet Connection
There are several reasons you might need to update the Wi-Fi network your Ring Doorbell is connected to:
- Moving to a new home: Your old Wi-Fi network won’t be available, so you’ll need to connect to your new router.
- Switching internet providers: If you’ve upgraded or changed ISPs, your network name (SSID) or password may have changed.
- Wi-Fi signal issues: If your doorbell keeps disconnecting, it might be due to weak signal strength from your current router.
- Network upgrades: You may have added a mesh Wi-Fi system or extender and want your doorbell to use the stronger signal.
- Security concerns: If you suspect your network was compromised, changing the password and reconnecting devices is a smart move.
No matter the reason, the process remains largely the same. The key is using the Ring app and following the correct sequence.
What You’ll Need Before You Start
Before you begin changing your Ring Doorbell’s internet connection, make sure you have the following:
- The Ring app installed: Available for free on iOS and Android. Make sure it’s updated to the latest version.
- Your new Wi-Fi network details: This includes the network name (SSID) and password. Double-check for typos.
- Access to your doorbell: You’ll need to physically press a button on the device to enter setup mode.
- A charged battery or wired power: If your doorbell is battery-powered, ensure it has enough charge. Wired models should be powered on.
- Your smartphone or tablet: You’ll use this to guide the setup process through the app.
Having these ready will save you time and prevent interruptions during the process.
Step 1: Open the Ring App and Log In
The first step in changing your Ring Doorbell’s internet connection is opening the Ring app on your smartphone or tablet.
Launch the App
Find the Ring app icon on your device and tap to open it. If you haven’t used it in a while, you may need to log in again.
Log In to Your Account
Enter your email address and password. If you’ve forgotten your login details, use the “Forgot Password?” link to reset them.
Once logged in, you’ll see your dashboard with all your Ring devices. Look for your doorbell in the list.
Select Your Doorbell
Tap on your Ring Doorbell to open its control panel. You should see options like Live View, Motion Settings, and Device Health.
If your doorbell is currently offline, you may see a red “Offline” status. That’s okay—this guide will help you get it back online.
Step 2: Put Your Doorbell into Setup Mode
To change the Wi-Fi network, your Ring Doorbell needs to enter setup mode. This allows it to scan for and connect to new networks.
Locate the Setup Button
The location of the setup button varies slightly by model:
- Ring Video Doorbell (1st & 2nd Gen): Remove the faceplate and press the orange button on the front.
- Ring Doorbell 2: Remove the battery cover and press the orange button inside.
- Ring Doorbell 3/3 Plus: Remove the faceplate and press the orange button on the front.
- Ring Doorbell Pro: Press and hold the button on the right side of the device for 10 seconds.
- Ring Doorbell Elite: This model is wired and doesn’t have a physical button. Use the app to initiate setup.
Press and Hold the Button
Press and hold the orange (or black) setup button for about 10–15 seconds. You’ll see the LED light on the front start to flash blue.
This means your doorbell is now in setup mode and ready to connect to a new network.
Wait for the App to Detect the Device
Return to the Ring app. It should automatically detect that your doorbell is in setup mode. If not, tap “Set Up a Device” and follow the prompts.
Step 3: Connect to Your New Wi-Fi Network
Now that your doorbell is in setup mode, it’s time to connect it to your new internet network.
Select “Change Wi-Fi Network”
In the Ring app, you’ll see an option like “Change Wi-Fi Network” or “Reconnect to Wi-Fi.” Tap it.
The app will guide you through the process. It may ask if you want to use the same network or choose a new one. Select “New Network.”
Choose Your Wi-Fi Network
The app will scan for available networks. Look for your new Wi-Fi network in the list and tap on it.
Important: Most Ring Doorbells only work with 2.4 GHz networks. If your router broadcasts both 2.4 GHz and 5 GHz under the same name, make sure you’re selecting the 2.4 GHz band. Some routers let you split the networks into separate names (e.g., “HomeWiFi_2.4” and “HomeWiFi_5”).
Enter Your Wi-Fi Password
Type in your Wi-Fi password carefully. Passwords are case-sensitive, so double-check uppercase and lowercase letters.
If you’re unsure, check your router’s label or log into your router’s admin page to confirm the password.
Wait for Connection
The app will attempt to connect your doorbell to the new network. This may take 30 seconds to a few minutes.
You’ll see a progress bar or status message. Don’t close the app during this time.
Step 4: Confirm the Connection
Once the connection process is complete, the app will notify you.
Check Device Status
Return to your Ring dashboard. Your doorbell should now show as “Online” with a green status indicator.
Test Live View
Tap “Live View” to open a real-time video feed. If the video loads smoothly, your connection is working.
Test Motion Alerts
Walk in front of the doorbell to trigger a motion alert. You should receive a notification on your phone within a few seconds.
If both tests work, congratulations—you’ve successfully changed your Ring Doorbell’s internet connection!
Step 5: Optimize Your Wi-Fi Signal
Even after connecting, your doorbell may still experience lag or disconnections if the Wi-Fi signal is weak.
Check Signal Strength in the App
In the Ring app, go to Device Health. Look for “Wi-Fi Signal Strength.” It should show “Good” or “Excellent.”
If it says “Poor” or “Fair,” you may need to improve your signal.
Move Your Router Closer
If possible, move your router closer to your front door. Even a few feet can make a big difference.
Use a Wi-Fi Extender or Mesh System
Place a Wi-Fi extender between your router and doorbell. Or upgrade to a mesh Wi-Fi system like Eero or Google Nest Wi-Fi for better coverage.
Avoid Interference
Keep your router away from microwaves, cordless phones, and thick walls. These can block or weaken Wi-Fi signals.
Consider a Doorbell-Specific Extender
Ring sells a Wi-Fi extender designed specifically for Ring devices. It plugs into an outlet near your door and boosts the signal directly to your doorbell.
Troubleshooting Common Issues
Sometimes, changing your Ring Doorbell’s internet connection doesn’t go as smoothly as planned. Here’s how to fix the most common problems.
Doorbell Won’t Connect to Wi-Fi
If your doorbell fails to connect, try these steps:
- Double-check your Wi-Fi password for typos.
- Ensure you’re connecting to a 2.4 GHz network.
- Restart your router by unplugging it for 30 seconds, then plugging it back in.
- Move closer to the router during setup.
- Reset your doorbell by holding the setup button for 20 seconds, then try again.
Live View Is Laggy or Freezes
This usually means a weak signal or network congestion.
- Check Device Health in the app for signal strength.
- Reduce the number of devices using your Wi-Fi.
- Lower the video quality in the app settings (e.g., from HD to Standard).
- Use a Wi-Fi extender near the doorbell.
Doorbell Keeps Going Offline
Frequent disconnections can be frustrating.
- Ensure your router’s firmware is up to date.
- Avoid using public or guest networks—they often block device connections.
- Check if your ISP is throttling bandwidth during peak hours.
- Consider switching to a wired Ring model if battery life is also an issue.
App Says “Device Not Found” During Setup
If the app can’t detect your doorbell in setup mode:
- Make sure the doorbell is powered on (battery charged or wired).
- Press the setup button again and wait for the blue light.
- Restart the Ring app and try again.
- Reset the doorbell to factory settings if needed.
Tips for a Smooth Wi-Fi Switch
To make the process even easier, keep these tips in mind:
- Change networks during the day: It’s easier to see and access your doorbell in daylight.
- Have a friend help: One person can hold the doorbell while the other uses the app.
- Write down your Wi-Fi details: Keep your SSID and password handy to avoid mistakes.
- Update the app regularly: New versions often include bug fixes and improved setup flows.
- Test after every change: Don’t assume it works—always test live view and alerts.
When to Contact Ring Support
Most Wi-Fi issues can be resolved with the steps above. But if you’ve tried everything and your doorbell still won’t connect, it’s time to reach out for help.
Contact Ring Customer Support through the app or their website. They can:
- Run remote diagnostics on your device.
- Help you reset the doorbell remotely.
- Guide you through advanced troubleshooting.
- Determine if your device has a hardware issue.
Support is available 24/7, and many issues can be resolved in under 15 minutes.
Conclusion
Changing the internet on your Ring Doorbell doesn’t have to be complicated. With the right preparation and a clear step-by-step approach, you can switch networks quickly and get back to monitoring your home with confidence.
Remember: always use the Ring app, ensure you’re on a 2.4 GHz network, and test your connection afterward. If you run into trouble, don’t hesitate to use the troubleshooting tips or contact support.
Your Ring Doorbell is a valuable tool for home security. Keeping it connected to a strong, reliable Wi-Fi network ensures you never miss a visitor, package, or unexpected event at your door.
Now that you know how to change the internet on Ring Doorbell, you’re ready for any network change—whether it’s a move, an upgrade, or just a better signal. Stay connected, stay safe, and enjoy the peace of mind that comes with a smart home.