Changing the WiFi network on your Ring Doorbell is simple with the Ring app. This guide walks you through every step, from preparing your new network to reconnecting your device, ensuring a smooth transition without losing functionality.
Key Takeaways
- Use the Ring app: All WiFi changes are done through the official Ring app—no physical buttons or web browsers needed.
- Ensure strong signal strength: Your new WiFi network should have a strong signal at the doorbell location to avoid disconnections.
- Have your new WiFi credentials ready: You’ll need the network name (SSID) and password before starting the process.
- Reconnect within 2 minutes: The doorbell enters setup mode for a short window—act quickly to avoid restarting.
- Test after setup: Always verify live view, motion alerts, and recordings work after changing networks.
- Use 2.4GHz networks: Most Ring Doorbells only support 2.4GHz WiFi—avoid 5GHz-only networks.
- Update firmware if needed: Outdated firmware can cause connection issues—check for updates in the app.
How to Change the WiFi Network on Ring Doorbell
If you’ve moved to a new home, upgraded your internet plan, or simply want to switch your Ring Doorbell to a faster or more reliable WiFi network, you’re in the right place. Changing the WiFi network on your Ring Doorbell is a straightforward process—but it’s important to do it correctly to avoid connection drops or setup failures. Whether you have a Ring Video Doorbell, Ring Doorbell 2, Ring Doorbell Pro, or any newer model, this guide will walk you through every step with clarity and confidence.
In this comprehensive how-to guide, you’ll learn exactly how to change the WiFi network on your Ring Doorbell using the Ring app. We’ll cover everything from preparing your new network and ensuring compatibility to troubleshooting common issues that might arise during the process. By the end, you’ll have your doorbell connected to your new WiFi with full functionality, including live view, motion detection, and two-way audio.
No technical expertise is required—just your smartphone, the Ring app, and your new WiFi details. Let’s get started!
Why You Might Need to Change Your Ring Doorbell’s WiFi Network
Visual guide about How to Change the Wifi Network on Ring Doorbell
Image source: electronicshub.org
There are several common reasons why you might need to update the WiFi network your Ring Doorbell is connected to. Understanding these scenarios can help you decide when it’s time to make the switch.
One of the most frequent reasons is moving to a new home. When you relocate, your old WiFi network won’t be available, so you’ll need to reconnect your Ring Doorbell to your new home’s internet. This ensures your doorbell continues to send alerts, record footage, and allow remote access via the app.
Another reason is upgrading your internet service. If you’ve recently switched ISPs or installed a new router with better coverage, you’ll want your Ring Doorbell to take advantage of the improved speed and reliability. A stronger connection means fewer dropped feeds and faster response times when someone rings the doorbell.
Sometimes, your current WiFi network may be experiencing interference or congestion—especially in apartment buildings or homes with many connected devices. Switching to a less crowded network or enabling a guest network specifically for smart devices can improve performance.
You might also need to change networks if you’ve changed your WiFi password or renamed your network (SSID). Even a small change like this can disconnect your Ring Doorbell, requiring a reconfiguration.
Finally, if you’ve enabled a dual-band router (2.4GHz and 5GHz), your doorbell may have accidentally connected to the 5GHz band—which most Ring models don’t support. In this case, you’ll need to manually switch it back to the 2.4GHz network.
No matter the reason, the process remains the same: use the Ring app to remove the old network and connect to the new one. Let’s dive into how to do it step by step.
What You’ll Need Before You Begin
Before you start changing the WiFi network on your Ring Doorbell, it’s important to gather everything you’ll need. Having these items ready will make the process faster and reduce the chances of errors.
First and foremost, you’ll need your smartphone or tablet with the Ring app installed. The Ring app is available for free on both iOS and Android devices. Make sure it’s updated to the latest version to avoid compatibility issues.
Next, you’ll need access to your new WiFi network. This means knowing the network name (also called the SSID) and the password. Double-check that you have the correct credentials—typos are a common cause of setup failures. If you’re unsure, log into your router’s admin panel or check the sticker on your router for the default login info.
Your Ring Doorbell must be powered on and within range of the new WiFi signal. If you’re near a window or have a strong signal at your front door, you’re likely good to go. However, if your signal is weak, consider using a WiFi extender or mesh network to boost coverage.
You’ll also need to be physically near your doorbell during the setup process. While most of the configuration happens in the app, you’ll need to press the setup button on the device itself to enter pairing mode.
Lastly, ensure your Ring Doorbell is charged or hardwired. Battery-powered models should have at least 50% charge to avoid shutdowns during setup. Hardwired models will stay powered as long as the transformer is working correctly.
Once you’ve confirmed all these items, you’re ready to begin the WiFi change process.
Step-by-Step Guide: Changing the WiFi Network on Your Ring Doorbell
Now that you’re prepared, let’s walk through the actual process of changing the WiFi network on your Ring Doorbell. Follow these steps carefully to ensure a smooth transition.
Step 1: Open the Ring App
Start by opening the Ring app on your smartphone or tablet. If you’re not already logged in, enter your email and password to access your account. Make sure you’re using the same account that’s linked to your Ring Doorbell.
Once inside, you’ll see a dashboard with all your Ring devices. Locate your doorbell in the list—it should display its current status (e.g., “Online,” “Offline,” or “Recording”).
Tap on your doorbell to open its live view or device settings. From here, you’ll be able to access the network settings.
Step 2: Access Device Health
In the device screen, look for the “Device Health” option. This is usually found near the top of the menu, represented by a heart icon or labeled clearly.
Tap on “Device Health” to see detailed information about your doorbell’s connection, battery level, and signal strength. This screen will also show your current WiFi network name.
Scroll down until you find the “Change WiFi Network” option. It may be under a section labeled “Network” or “Connectivity.”
Step 3: Start the WiFi Change Process
Tap “Change WiFi Network.” The app will prompt you to confirm that you want to disconnect from the current network. Select “Continue” or “Yes” to proceed.
At this point, the app will instruct you to press the setup button on your Ring Doorbell. This button is typically located on the front or side of the device, depending on the model.
Go to your doorbell and press and hold the setup button for about 10 seconds. You’ll see a light ring (on newer models) or a blinking LED (on older models) indicating that the device is entering setup mode.
Step 4: Reconnect via the Ring App
Return to your phone and follow the on-screen instructions in the Ring app. The app will search for your doorbell in setup mode.
Once detected, you’ll be asked to select your new WiFi network from a list of available networks. Make sure your phone is connected to the same 2.4GHz network you want to use—this ensures the app can “see” it.
Select your new network from the list. If it doesn’t appear, try refreshing the list or moving closer to your router.
Step 5: Enter Your WiFi Password
After selecting the network, you’ll be prompted to enter the WiFi password. Type it carefully—passwords are case-sensitive, so double-check for uppercase letters, numbers, and special characters.
If you’re unsure about the password, check your router or ask someone who set it up. Avoid using passwords with spaces or unusual symbols unless necessary.
Tap “Connect” or “Continue” once you’ve entered the password.
Step 6: Wait for Connection
The app will now attempt to connect your Ring Doorbell to the new WiFi network. This process usually takes 30 to 60 seconds.
During this time, your doorbell may blink or show a solid light. A green or blue light typically indicates a successful connection, while red or orange may signal an issue.
Do not close the app or walk away—stay nearby in case you need to retry.
Step 7: Confirm Successful Connection
Once connected, the app will display a confirmation message. You should also see your doorbell’s status change to “Online” in the Device Health section.
Test the connection by opening the live view. You should see a clear video feed within a few seconds.
Try triggering a motion alert by walking in front of the doorbell. You should receive a notification on your phone.
Finally, test two-way audio by speaking through the app. Ask someone near the doorbell to confirm they can hear you.
If all features work, your WiFi change was successful!
Tips for a Smooth WiFi Network Change
Changing your Ring Doorbell’s WiFi network doesn’t have to be stressful. With a few smart tips, you can avoid common pitfalls and ensure a seamless experience.
First, always use a 2.4GHz WiFi network. Most Ring Doorbells—especially older models—do not support 5GHz networks. Even if your router broadcasts both bands under the same name, your doorbell may connect to the wrong one. To avoid this, temporarily disable the 5GHz band on your router or rename the 2.4GHz network to something unique like “Home_2.4GHz.”
Second, position your phone close to the doorbell during setup. The Ring app uses your phone’s WiFi to communicate with the doorbell during pairing. If you’re too far away, the signal may drop, causing the process to fail.
Third, avoid changing networks during peak internet usage times. If your home network is congested with streaming, gaming, or downloads, the doorbell may struggle to connect. Try the change early in the morning or late at night for better results.
Fourth, keep your doorbell charged. If you’re using a battery-powered model, ensure it has at least 50% charge before starting. A low battery can cause the device to shut down mid-setup, requiring a restart.
Fifth, write down your new WiFi password before you begin. It’s easy to mistype or forget special characters under pressure. Having it handy saves time and frustration.
Finally, be patient. The setup process can take a few minutes, especially if your signal is weak. Don’t panic if it doesn’t work the first time—simply restart the process and try again.
Troubleshooting Common Issues
Even with careful preparation, you might run into problems when changing your Ring Doorbell’s WiFi network. Here are some common issues and how to fix them.
Issue 1: Doorbell Won’t Enter Setup Mode
If pressing the setup button doesn’t trigger a light or response, the doorbell may not be powered properly. For battery models, check the charge level in the app. If it’s below 20%, charge it fully before retrying.
For hardwired models, ensure the wires are securely connected and the transformer is providing adequate voltage (16–24V AC). A faulty transformer can prevent the doorbell from powering on.
Also, make sure you’re pressing the correct button. On some models, the setup button is recessed and requires a paperclip or SIM tool to press.
Issue 2: App Can’t Find the Doorbell
If the Ring app doesn’t detect your doorbell in setup mode, try moving closer to the device. Walls, metal objects, and electronic interference can block the signal.
Restart your phone’s WiFi and Bluetooth, then reopen the app. Sometimes a simple refresh resolves connectivity issues.
You can also try restarting the doorbell by removing the battery (if applicable) for 10 seconds, then reinserting it.
Issue 3: Incorrect WiFi Password
If the app says the password is incorrect, double-check your typing. Common mistakes include confusing “0” (zero) with “O” (letter O), or “1” (one) with “l” (lowercase L).
Try re-entering the password slowly, or copy it from a secure note if possible.
If you’ve recently changed your WiFi password, make sure you’re using the new one—not the old one.
Issue 4: Weak Signal or Frequent Disconnections
Even after a successful connection, your doorbell may go offline if the WiFi signal is weak. Use the “Device Health” screen in the app to check signal strength. A reading below 70% may cause issues.
To improve signal, move your router closer to the doorbell, or install a WiFi extender. Mesh networks like Google Nest WiFi or Eero are excellent for covering large homes.
Avoid placing the router behind thick walls, metal objects, or appliances like microwaves and cordless phones.
Issue 5: Doorbell Connects but Features Don’t Work
If your doorbell shows as “Online” but live view is slow or motion alerts don’t trigger, your network may be too congested.
Limit the number of devices using the network during testing. Pause downloads, streaming, or video calls.
Also, check for firmware updates in the Ring app. Outdated firmware can cause performance issues. Go to Device Health > Firmware Version and update if available.
When to Contact Ring Support
Most WiFi changes go smoothly, but if you’ve tried all troubleshooting steps and your doorbell still won’t connect, it’s time to contact Ring Support.
You can reach them through the Ring app by going to the menu > Help & Support > Contact Us. They offer live chat, phone support, and email options.
Have your device model, serial number, and a description of the issue ready. Screenshots of error messages can also help speed up the process.
Ring’s support team is generally responsive and knowledgeable, especially for network-related issues.
Conclusion
Changing the WiFi network on your Ring Doorbell is a simple yet essential task that ensures your smart home security stays connected and functional. Whether you’re moving, upgrading your internet, or troubleshooting connectivity, the process is quick and manageable with the right steps.
By using the Ring app, preparing your new network, and following the step-by-step guide above, you can switch networks with confidence. Remember to use a 2.4GHz connection, keep your device charged, and test all features after setup.
With a strong WiFi signal and proper configuration, your Ring Doorbell will continue to deliver reliable performance, real-time alerts, and peace of mind. Don’t let a network change disrupt your security—take control and keep your doorbell online.