Changing the WiFi connection on your Ring Doorbell 2 is simple with the Ring app. This guide walks you through disconnecting from your old network and connecting to a new one, ensuring your doorbell stays online and functional.
Key Takeaways
- Use the Ring App: All WiFi changes must be made through the official Ring app—no physical buttons on the device can do this.
- Ensure Strong Signal: Your new WiFi network should have a strong signal at the doorbell’s location to avoid disconnections.
- Know Your Credentials: Have your new WiFi network name (SSID) and password ready before starting the process.
- Reconnect in Setup Mode: You’ll need to put your Ring Doorbell 2 into setup mode using the orange button on the back.
- Test After Reconnection: Always test live view and motion alerts after changing networks to confirm everything works.
- Update Firmware if Needed: Outdated firmware can cause connection issues—check for updates in the app.
- Contact Support if Stuck: If you can’t reconnect, Ring’s customer support can help troubleshoot deeper issues.
How to Change WiFi Connection on Ring Doorbell 2
If you’ve recently moved, upgraded your internet plan, or changed your home WiFi network, you’ll need to update your Ring Doorbell 2 to connect to the new network. Unlike some smart devices that allow manual network switching, the Ring Doorbell 2 requires you to go through the Ring app and reconfigure the connection using a specific setup process.
Don’t worry—it’s not complicated! With the right steps, you can have your doorbell back online in under 15 minutes. This guide will walk you through every step, from preparing your new network to testing the connection afterward. Whether you’re switching from a 2.4GHz to a 5GHz network (or vice versa), moving to a mesh system, or just changing your password, we’ve got you covered.
By the end of this guide, you’ll know exactly how to change the WiFi connection on your Ring Doorbell 2, troubleshoot common issues, and keep your smart doorbell running smoothly. Let’s get started!
Why You Might Need to Change Your WiFi Connection
Visual guide about How to Change Wifi Connection on Ring Doorbell 2
Image source: m.media-amazon.com
There are several reasons why you might need to update the WiFi network your Ring Doorbell 2 is connected to:
- Moving to a new home: Your old network won’t be available, so you’ll need to connect to your new home’s WiFi.
- Upgrading your router: New routers often come with different network names or security settings.
- Changing internet providers: A new ISP may require a completely new network setup.
- Improving signal strength: You might want to switch to a stronger or more reliable network, especially if your doorbell has been dropping connections.
- Security concerns: If you suspect your network has been compromised, changing the network and reconnecting your devices is a smart move.
- Switching from 2.4GHz to 5GHz (or vice versa): Some users prefer one band over the other for performance or compatibility reasons.
No matter your reason, the process remains the same. The key is to follow the steps carefully and ensure your doorbell can “see” the new network during setup.
What You’ll Need Before Starting
Before you begin changing the WiFi connection, make sure you have the following:
- The Ring app installed on your smartphone or tablet: Available for free on iOS and Android.
- Your new WiFi network name (SSID) and password: Double-check for typos—this is a common cause of failure.
- Access to your Ring Doorbell 2: You’ll need to physically press a button on the back of the device.
- A stable internet connection on your phone: Either via mobile data or a different WiFi network.
- Your Ring account login details: Make sure you remember your email and password.
It’s also helpful to have a ladder or step stool if your doorbell is mounted high. Safety first!
Step-by-Step: How to Change WiFi on Ring Doorbell 2
Now that you’re prepared, let’s walk through the actual process. This method works whether you’re switching to a completely new network or just updating the password on your existing one.
Step 1: Open the Ring App
Start by opening the Ring app on your smartphone or tablet. Make sure you’re logged into the account associated with your Ring Doorbell 2. If you have multiple Ring devices, ensure you’re viewing the correct one.
Once inside the app, tap on the three horizontal lines (the menu icon) in the top-left corner. From the menu, select “Devices”. You’ll see a list of all your Ring products. Find your Ring Doorbell 2 and tap on it to open its control panel.
Step 2: Access Device Health
In the device control panel, scroll down until you see the “Device Health” section. Tap on it. This screen shows important information like battery level, signal strength, and current WiFi network.
Look for the “Change WiFi Network” option. Tap on it. The app will now guide you through the process of disconnecting from the current network and connecting to a new one.
Step 3: Put Your Doorbell into Setup Mode
This is a crucial step. To connect to a new network, your Ring Doorbell 2 needs to enter setup mode. Here’s how:
- Locate the orange button on the back of your Ring Doorbell 2. It’s small and recessed, so you may need a paperclip or SIM tool to press it.
- Press and hold the orange button for about 5–10 seconds. You’ll see the LED light on the front of the doorbell start to flash white.
- Once the light is flashing white, release the button. Your doorbell is now in setup mode and ready to connect to a new WiFi network.
Tip: If the light doesn’t flash, try pressing the button again. Sometimes it takes a few tries, especially if the battery is low.
Step 4: Follow the In-App Setup Wizard
Back in the Ring app, you should now see a prompt asking if your doorbell’s light is flashing. Tap “Yes” to continue.
The app will then scan for available WiFi networks. This may take 10–20 seconds. Once the scan is complete, you’ll see a list of networks in range.
Select your new WiFi network from the list. If your network doesn’t appear, make sure it’s broadcasting its SSID (some networks are hidden) and that you’re within range.
Step 5: Enter Your WiFi Password
After selecting your network, the app will ask you to enter the password. Type it in carefully—passwords are case-sensitive, so watch for uppercase and lowercase letters.
If you’re unsure about the password, check your router or ask someone who set up the network. Avoid guessing—entering the wrong password will cause the connection to fail.
Once you’ve entered the password, tap “Connect”. The app will send the network credentials to your doorbell.
Step 6: Wait for Connection
Your Ring Doorbell 2 will now attempt to connect to the new WiFi network. This can take anywhere from 30 seconds to 2 minutes. During this time, the LED light on the doorbell will continue to flash white.
If the connection is successful, the light will turn solid white for a few seconds, then return to its normal behavior (usually off or blinking occasionally).
In the app, you’ll see a confirmation message saying the device has been connected to the new network. You may also receive a notification.
Step 7: Test the Connection
Now that your doorbell is connected, it’s important to test it to make sure everything is working properly.
- Open the live view in the Ring app and check the video quality. It should load quickly and show a clear image.
- Walk in front of the doorbell to trigger a motion alert. You should receive a notification on your phone.
- Check the “Device Health” screen again. The signal strength should be at least “Good” or “Excellent.” If it’s “Poor,” you may need to adjust your router or consider a WiFi extender.
If everything looks good, congratulations—you’ve successfully changed the WiFi connection on your Ring Doorbell 2!
Troubleshooting Common Issues
Even with careful steps, sometimes things don’t go as planned. Here are some common problems and how to fix them:
Issue 1: Doorbell Won’t Enter Setup Mode
If pressing the orange button doesn’t make the LED flash white, try the following:
- Make sure the doorbell has enough battery. Low power can prevent it from entering setup mode.
- Press and hold the button for a full 10 seconds. Sometimes it takes longer.
- Remove the doorbell from the mount and try again. This ensures a better connection to the battery.
- If it still doesn’t work, try charging the battery fully or replacing it if it’s old.
Issue 2: Network Not Showing Up in the App
If your new WiFi network doesn’t appear in the list:
- Ensure the network is broadcasting its SSID. Hidden networks won’t show up.
- Move closer to your router. The doorbell needs a strong signal to detect the network.
- Restart your router and try again. Sometimes a simple reboot helps.
- Make sure your network is 2.4GHz. Ring Doorbell 2 does not support 5GHz networks.
Important note: The Ring Doorbell 2 only works with 2.4GHz WiFi networks. If your new router is set to 5GHz only, you’ll need to enable the 2.4GHz band in your router settings.
Issue 3: Connection Fails After Entering Password
If the app says the connection failed:
- Double-check the WiFi password. Even one wrong character will cause a failure.
- Ensure your network isn’t using advanced security settings like WPA3. Ring devices work best with WPA2.
- Try turning off any VPN or ad-blocking apps on your phone—they can interfere with the setup process.
- Restart your phone and try the setup again.
Issue 4: Poor Signal After Reconnection
If your doorbell connects but has a weak signal:
- Move your router closer to the doorbell, if possible.
- Use a WiFi extender or mesh system to boost coverage near your front door.
- Check for interference from other devices like microwaves, cordless phones, or baby monitors.
- Reposition the doorbell slightly—even a small change in angle can improve signal strength.
Tips for a Smooth WiFi Change
To make the process even easier, keep these tips in mind:
- Do it during the day: Natural light makes it easier to see the LED and access the doorbell.
- Have a helper: If your doorbell is high up, ask someone to hold the ladder while you work.
- Write down your password: Keep it handy on your phone or a sticky note to avoid typing errors.
- Update the app: Make sure you’re using the latest version of the Ring app for the best experience.
- Check for firmware updates: After reconnecting, go to Device Health and see if a firmware update is available. These often improve connectivity.
When to Contact Ring Support
If you’ve tried all the steps and your Ring Doorbell 2 still won’t connect to the new WiFi network, it may be time to reach out for help. Ring’s customer support team is knowledgeable and can assist with deeper technical issues.
You can contact them through:
- The Ring app (go to Menu > Help & Feedback)
- The Ring website’s support page
- Phone support (available in select regions)
Be ready to provide your device model, serial number (found in the app under Device Health), and a description of the problem.
Final Thoughts
Changing the WiFi connection on your Ring Doorbell 2 doesn’t have to be stressful. With the right preparation and a clear step-by-step approach, you can switch networks quickly and confidently. Whether you’re moving, upgrading your internet, or just improving your home security setup, keeping your doorbell connected is essential for peace of mind.
Remember: always use the Ring app, ensure your network is 2.4GHz, and test the connection afterward. And if you run into trouble, don’t hesitate to use the troubleshooting tips or contact support.
Your Ring Doorbell 2 is a valuable tool for home security—keeping it online means you’ll never miss a visitor, package, or unexpected motion at your door.