How to Factory Reset Arlo Video Doorbell

This guide walks you through the complete process of factory resetting your Arlo Video Doorbell, whether it’s wired or wireless. You’ll learn when and why to reset, how to do it safely, and how to reconnect your device afterward.

Key Takeaways

Factory reset erases all settings: It removes Wi-Fi credentials, motion zones, and custom recordings, returning your Arlo doorbell to its original state.
Use the reset button or Arlo app: Depending on your model, you can reset via the physical button on the device or through the Arlo mobile app.
Wired and wireless models differ: The reset process varies slightly between Arlo Video Doorbell (wired) and Arlo Essential Video Doorbell (wireless/battery-powered).
Reset solves common issues: If your doorbell won’t connect, freezes, or fails to record, a factory reset often fixes the problem.
Re-sync after reset: You must reconnect your doorbell to Wi-Fi and the Arlo app after resetting to restore full functionality.
Keep your base station nearby: For wireless models, ensure the Arlo SmartHub or base station is powered and in range during setup.
Backup recordings first: Resetting deletes local and cloud clips, so save important footage before proceeding.

If your Arlo Video Doorbell is acting up—freezing, not connecting to Wi-Fi, failing to record motion, or simply not responding—a factory reset might be the solution you need. Whether you’re troubleshooting a technical glitch or preparing to sell or give away your device, resetting your Arlo doorbell returns it to its original factory settings. This comprehensive guide will walk you through the entire process, step by step, covering both wired and wireless models.

By the end of this guide, you’ll know exactly how to factory reset your Arlo Video Doorbell, understand why and when to do it, and how to reconnect it to your home network and Arlo app. We’ll also cover common issues, troubleshooting tips, and best practices to ensure a smooth reset and setup experience.

Let’s get started.

Why You Might Need to Factory Reset Your Arlo Doorbell

Visual guide about How to Factory Reset Arlo Video Doorbell

Image source: downloads.arlo.com

Before diving into the reset process, it’s important to understand when and why a factory reset is necessary. A factory reset is a powerful troubleshooting tool that clears all stored data and settings on your device. It’s like giving your doorbell a fresh start.

Here are the most common reasons to perform a factory reset:

Connectivity problems: If your Arlo doorbell keeps dropping its Wi-Fi connection or won’t connect at all, a reset can clear corrupted network settings.
Unresponsive device: When the doorbell freezes, doesn’t respond to button presses, or the app shows it as “offline,” a reset can restore functionality.
Failed firmware updates: Sometimes, a firmware update gets stuck or fails. Resetting the device can help it accept a new update.
Preparing to sell or transfer ownership: If you’re giving your doorbell to someone else, a factory reset ensures your personal data and settings are completely removed.
Incorrect motion or alert settings: If your doorbell is sending too many false alerts or missing real events, resetting and reconfiguring can help.
Syncing issues with the Arlo app: When the app can’t communicate with the doorbell, a reset often re-establishes the link.

Keep in mind that a factory reset will erase all custom settings, including motion zones, notification preferences, recorded clips, and Wi-Fi passwords. So, only proceed if you’re ready to set everything up again.

What You’ll Need Before Starting

Before you begin the reset process, make sure you have the following:

Your Arlo Video Doorbell: Either the wired or wireless model.
Access to the Arlo app: Installed on your smartphone or tablet (iOS or Android).
Your Wi-Fi network name and password: You’ll need this to reconnect the doorbell after the reset.
A stable Wi-Fi connection: At least 2.4 GHz (some models support 5 GHz, but 2.4 GHz is required for initial setup).
Arlo SmartHub or base station (for wireless models): If you have a battery-powered Arlo Essential Video Doorbell, it must sync with a SmartHub or base station.
A small pin or paperclip: Used to press the reset button on the device.
Backup of important recordings (optional): If you have critical video clips saved in the cloud or locally, download them before resetting.

Having these items ready will make the process faster and less frustrating.

Step-by-Step Guide: Factory Reset Arlo Video Doorbell (Wired Model)

If you have the original Arlo Video Doorbell (wired), follow these steps to perform a factory reset. This model connects directly to your doorbell wiring and requires power from your home’s electrical system.

Step 1: Power Down the Doorbell

Before resetting, it’s best to turn off power to the doorbell to avoid any electrical issues.

Go to your home’s electrical panel (breaker box).
Locate the circuit breaker that controls your doorbell.
Turn it off to cut power to the doorbell.
Wait about 10 seconds, then turn the breaker back on.

This power cycle helps ensure the device is fully reset and ready for the next steps.

Step 2: Locate the Reset Button

On the wired Arlo Video Doorbell, the reset button is a small, recessed hole on the back of the device, near the bottom.

Remove the doorbell from the mounting bracket if it’s already installed. You may need to unscrew it or slide it off, depending on your setup.
Look for a tiny hole labeled “Reset” or simply a pinhole without text.
Use a paperclip, SIM ejector tool, or small pin to press the button inside.

Step 3: Press and Hold the Reset Button

Now it’s time to trigger the factory reset.

Insert the paperclip into the reset hole.
Press and hold the button for 10 to 15 seconds.
You’ll see the LED light on the front of the doorbell flash amber, then turn solid white.
Release the button once the light turns white.

This indicates that the reset is complete. The doorbell will now restart and return to its factory settings.

Step 4: Reconnect to Wi-Fi and the Arlo App

After the reset, your doorbell will no longer be connected to your Wi-Fi or the Arlo app. You’ll need to set it up again.

Open the Arlo app on your smartphone.
Tap the menu icon (usually three lines in the top-left corner).
Select “Add Device” or “+” to add a new camera.
Choose “Video Doorbell” from the list.
Follow the on-screen instructions to scan the QR code on the back of your doorbell.
When prompted, connect to your Wi-Fi network by entering your password.
Wait for the doorbell to sync with the app. The LED will blink blue during setup and turn solid green when connected.

Once connected, you can customize your settings, such as motion zones, alert schedules, and recording preferences.

Step-by-Step Guide: Factory Reset Arlo Essential Video Doorbell (Wireless Model)

The Arlo Essential Video Doorbell (wireless) operates on battery power and connects to your home network via a SmartHub or base station. The reset process is slightly different.

Step 1: Ensure the SmartHub is Powered and Online

Since the wireless doorbell relies on the SmartHub for connectivity, make sure it’s working properly.

Check that the SmartHub is plugged in and powered on.
Verify that the LED on the SmartHub is solid green (indicating a good connection to your router).
If the SmartHub is offline, reset it first by unplugging it for 10 seconds and plugging it back in.

Step 2: Remove the Doorbell from the Arlo App

Before resetting the physical device, remove it from your Arlo account.

Open the Arlo app.
Tap the doorbell device you want to reset.
Go to “Device Settings” (gear icon).
Scroll down and select “Remove Device.”
Confirm the removal when prompted.

This step ensures the app recognizes the doorbell as a new device after the reset.

Step 3: Perform the Factory Reset

Now, reset the doorbell itself.

Remove the doorbell from its mounting bracket.
Locate the reset button—it’s a small hole on the back, similar to the wired model.
Use a paperclip to press and hold the reset button for 10 to 15 seconds.
The LED on the front will flash amber, then turn solid white.
Release the button once the light is steady white.

The doorbell is now reset and ready to be re-added to your network.

Step 4: Re-add the Doorbell to the Arlo App

Follow these steps to reconnect your wireless doorbell.

Open the Arlo app.
Tap “Add Device” or the “+” icon.
Select “Video Doorbell” and then “Wireless.”
Scan the QR code on the back of the doorbell.
The app will guide you through pairing with the SmartHub.
Follow the prompts to complete the setup.
Once connected, the LED will turn solid green.

You can now configure motion settings, alerts, and recording options.

Troubleshooting Common Reset Issues

Even with careful steps, you might run into problems. Here are some common issues and how to fix them.

The Doorbell Won’t Reset

If pressing the reset button doesn’t work:

Make sure you’re holding the button for at least 10 seconds.
Check that the doorbell has power (for wired models) or sufficient battery (for wireless).
Try removing the battery (if wireless) for 30 seconds, then reinserting it before resetting.
Ensure the reset button isn’t stuck or damaged.

The App Doesn’t Detect the Doorbell After Reset

If the Arlo app can’t find your doorbell:

Make sure your phone is connected to the same Wi-Fi network as your SmartHub (for wireless models).
Restart the Arlo app and try again.
Move closer to the doorbell and SmartHub to improve signal strength.
Ensure the doorbell’s LED is blinking blue (indicating it’s in pairing mode).

The Doorbell Connects but Keeps Going Offline

If your doorbell connects but loses connection frequently:

Check your Wi-Fi signal strength at the doorbell’s location. Use a Wi-Fi analyzer app to test.
Move your router closer or use a Wi-Fi extender.
Ensure your router supports 2.4 GHz (required for most Arlo devices).
Update your router’s firmware.

Firmware Update Fails After Reset

Sometimes, the doorbell won’t update its firmware post-reset.

Ensure a strong Wi-Fi connection.
Wait 24 hours—Arlo servers may take time to push updates.
Manually check for updates in the Arlo app under “Device Settings” > “Firmware.”
If all else fails, contact Arlo support.

Tips for a Smooth Reset and Setup

To make the factory reset process as easy as possible, follow these best practices:

Charge the battery fully (wireless models): A low battery can cause setup failures.
Use a strong Wi-Fi signal: Place your router closer or use a mesh network for better coverage.
Update the Arlo app: Make sure you’re using the latest version for compatibility.
Reset during daylight: It’s easier to see the LED lights and handle the device.
Keep the manual handy: Refer to Arlo’s official guide for model-specific details.
Test after setup: Ring the doorbell and check motion alerts to confirm everything works.

When to Contact Arlo Support

If you’ve tried the reset process multiple times and your doorbell still won’t connect, respond, or update, it may be a hardware issue. Contact Arlo customer support if:

The LED doesn’t light up at all.
The doorbell overheats or makes unusual sounds.
You see physical damage to the device.
The app consistently shows “offline” even after reset and reconnection.

Arlo offers support via chat, phone, and email. Have your device model number and purchase date ready.

Conclusion

Factory resetting your Arlo Video Doorbell is a straightforward process that can resolve many common issues, from connectivity problems to unresponsive behavior. Whether you have a wired or wireless model, following the steps in this guide will help you restore your doorbell to working order.

Remember to back up important recordings, ensure a strong Wi-Fi signal, and reconfigure your settings after the reset. With a little patience and the right tools, you’ll have your smart doorbell back online and protecting your home in no time.

If you run into trouble, don’t hesitate to reach out to Arlo support or consult the official user manual. And if you’re planning to sell or gift your doorbell, a factory reset ensures your privacy and gives the new owner a clean start.

Now that you know how to factory reset your Arlo Video Doorbell, you can troubleshoot with confidence and keep your smart home running smoothly.