Identifying your Ring doorbell model is essential for troubleshooting, upgrading, or replacing parts. This guide walks you through simple methods using the Ring app, physical inspection, and device labels to accurately determine your model.
Key Takeaways
- Check the Ring app: The easiest way to identify your model is through the Ring app under Device Health or Device Settings.
- Look at the back of the doorbell: Most Ring doorbells have a model number printed on a label on the back or bottom.
- Use the serial number: The serial number can be entered on Ring’s support site to reveal your exact model.
- Compare physical features: Button placement, size, and design vary between models like Ring Video Doorbell, Pro, and Wired.
- Know your power source: Battery-powered vs. wired models often have different designs and mounting styles.
- Check the box or receipt: Original packaging or purchase records usually list the model name and number.
- Contact Ring Support: If unsure, Ring’s customer service can help identify your model using your account info.
How to Identify Ring Doorbell Model: A Complete Step-by-Step Guide
So you’ve got a Ring doorbell installed at your front door—great choice for home security! But now you’re wondering: “What model is this exactly?” Maybe you need to replace a part, troubleshoot an issue, or upgrade to a newer version. Whatever the reason, knowing how to identify your Ring doorbell model is the first step toward getting the right solution.
The good news? It’s easier than you think. Ring offers several ways to figure out which model you have—whether you’re looking at the device itself, checking your phone app, or digging through old receipts. In this guide, we’ll walk you through every method, from the quickest digital checks to hands-on physical inspections. By the end, you’ll be a Ring doorbell model expert.
Let’s dive in.
Why It Matters to Know Your Ring Doorbell Model
Visual guide about How to Identify Ring Doorbell Model
Image source: storables.com
Before we get into the “how,” let’s talk about the “why.” Why should you care about identifying your Ring doorbell model?
First, not all Ring doorbells are the same. Ring has released multiple versions over the years, each with different features, power requirements, and compatibility. For example:
– The original Ring Video Doorbell (2014) is battery-powered and has a basic design.
– The Ring Video Doorbell 2 improved video quality and added dual power options.
– The Ring Video Doorbell 3 and 3 Plus introduced enhanced motion detection and longer battery life.
– The Ring Video Doorbell 4 added color pre-roll video and better night vision.
– The Ring Video Doorbell Wired is a budget-friendly, hardwired-only option.
– The Ring Video Doorbell Pro and Pro 2 are premium models with advanced features like 1536p HD video and custom motion zones.
Each model has unique specs, mounting hardware, and app settings. If you’re trying to fix a problem—like poor Wi-Fi connection or a dead battery—knowing your model helps you find the right fix. Plus, if you’re buying a replacement battery, chime, or mounting bracket, you need to match it to your exact model.
So whether you’re troubleshooting, upgrading, or just curious, identifying your Ring doorbell model is a smart move.
Method 1: Use the Ring App (Fastest and Easiest)
The quickest way to identify your Ring doorbell model is right on your smartphone—through the Ring app. This method works whether your doorbell is currently working or not, as long as it’s still linked to your account.
Step 1: Open the Ring App
Launch the Ring app on your iPhone or Android device. Make sure you’re logged into the account associated with your doorbell.
Step 2: Go to Device Dashboard
Tap the three-line menu icon (usually in the top-left corner) to open the side menu. Then select “Devices” to see a list of all your Ring products.
Step 3: Select Your Doorbell
Find your doorbell in the list and tap on it. This will open the device control screen where you can view live video, adjust settings, and more.
Step 4: Check Device Health or Settings
Now, look for the “Device Health” or “Device Settings” option. Tap on it. Scroll down, and you should see a section labeled “Device Info” or “About”.
Here, you’ll find details like:
– Device name (e.g., “Front Door”)
– Model name (e.g., “Ring Video Doorbell 3”)
– Serial number
– Firmware version
– Wi-Fi signal strength
The model name is usually listed clearly—sometimes as “Model: Ring Video Doorbell (2nd Gen)” or similar.
Pro Tip: If you have multiple Ring devices, make sure you’re looking at the correct one. You can rename devices in the app to avoid confusion (e.g., “Front Door,” “Back Gate”).
What If the App Doesn’t Show the Model?
In rare cases, the app might not display the full model name. If that happens, don’t worry—there are other ways. Keep reading.
Method 2: Check the Physical Device (Look and Feel)
If your doorbell isn’t connected to the app or you prefer a hands-on approach, you can identify your model by examining the device itself. Ring doorbells have distinct physical features that vary by model.
Step 1: Remove the Doorbell from the Mount (If Needed)
Most Ring doorbells can be easily removed from their mounting bracket. Look for a small security screw at the bottom of the device. Use a screwdriver (usually a Phillips head) to loosen it, then gently slide the doorbell upward to detach it.
Safety Tip: If your doorbell is hardwired, turn off the power at the breaker before removing it to avoid electrical shock.
Step 2: Look at the Back or Bottom for a Label
Once the doorbell is off the wall, flip it over. On the back or bottom edge, you’ll usually find a white or silver label with text printed on it.
This label typically includes:
– Model number (e.g., “Model: 5AT1P7”)
– Serial number (a long string of letters and numbers)
– FCC ID
– Barcode
The model number is your key. Here’s how to decode it:
– 5AT1P7 = Ring Video Doorbell (1st Gen)
– 5AT2P7 = Ring Video Doorbell 2
– 5AT3P7 = Ring Video Doorbell 3
– 5AT4P7 = Ring Video Doorbell 4
– 5AT5P7 = Ring Video Doorbell Wired
– 5AT6P7 = Ring Video Doorbell Pro
– 5AT7P7 = Ring Video Doorbell Pro 2
These model numbers are consistent across units, so once you know the code, you can look it up online or match it to Ring’s official list.
Step 3: Compare Physical Features
If there’s no label or it’s worn off, you can still identify your model by comparing its design to known models.
Here’s a quick visual guide:
– Ring Video Doorbell (1st Gen): Rectangular shape, single button in the center, no LED ring around the button.
– Ring Video Doorbell 2: Similar shape but with a colored LED ring around the button (blue when charging, white when active).
– Ring Video Doorbell 3/3 Plus: Slightly larger, with a removable battery pack on the back. The 3 Plus has a built-in solar charger option.
– Ring Video Doorbell 4: Same size as the 3, but with a new color pre-roll feature and improved night vision.
– Ring Video Doorbell Wired: Slimmer design, no battery compartment, requires constant power from doorbell wires.
– Ring Video Doorbell Pro / Pro 2: Square-shaped, flush-mounted, with a premium metal finish. The Pro 2 has a wider field of view and 1536p video.
Also, check the button:
– Battery models usually have a single button with an LED ring.
– Wired models may have a simpler button or no button at all (some are motion-activated only).
Step 4: Check the Mounting Bracket
The type of mounting bracket can also give you clues. For example:
– The original Ring doorbell uses a standard wedge mount.
– The Pro models require a special Pro mounting bracket for flush installation.
– The Wired model often comes with a flat mount for direct wiring.
If you still can’t tell, take a photo of the doorbell and compare it to images on Ring’s website or support pages.
Method 3: Use the Serial Number
The serial number is a unique identifier for your device. You can find it in the app, on the physical label, or sometimes on the original box. Once you have it, you can use it to confirm your model.
Step 1: Locate the Serial Number
As mentioned, the serial number appears in three places:
1. In the Ring app under Device Health > Device Info
2. On the physical label on the back or bottom of the doorbell
3. On the original packaging or receipt
It usually looks like this: 12345678-ABCD-1234-EFGH-1234567890AB
Step 2: Use Ring’s Support Tools
Go to Ring’s official support website and search for “identify my device” or “check serial number.” While Ring doesn’t have a public lookup tool, you can:
– Contact Ring Support via chat or phone and provide the serial number. They can instantly tell you the model.
– Use the serial number in troubleshooting guides—many Ring support articles ask for it to recommend solutions.
Example: If you’re calling about a battery issue, the support agent might ask, “What’s your serial number?” Once you provide it, they’ll know if you have a Doorbell 3 (which has a removable battery) or a Wired model (which doesn’t).
Step 3: Cross-Reference with Online Databases
Some tech forums and community sites (like Reddit’s r/Ring or Ring’s own community forum) have user-generated lists of serial number prefixes linked to models. While not official, these can be helpful if you’re stuck.
For example:
– Serial numbers starting with “1A” often belong to the Doorbell 2.
– “1B” or “1C” may indicate a Doorbell 3 or 4.
But use these with caution—serial number patterns can change.
Method 4: Check the Original Box or Receipt
If you still have the original packaging or purchase receipt, this is a foolproof way to identify your model.
Step 1: Look at the Box
The box your Ring doorbell came in will clearly state the model name and number. For example:
– “Ring Video Doorbell 3 – 2nd Generation”
– “Ring Video Doorbell Wired – 1st Generation”
It may also include a barcode and model number (like 5AT3P7).
Step 2: Check Your Email or Account
If you bought it online (from Amazon, Best Buy, or Ring’s website), check your order confirmation email. It should list the exact product name.
You can also log into your account on the retailer’s site and view past orders.
Step 3: Use the Receipt
Physical or digital receipts often include the product name. Even if it just says “Ring Doorbell,” the price and date can help narrow it down. For example:
– A $99 purchase in 2020 likely refers to the Ring Video Doorbell Wired.
– A $199 purchase in 2021 could be the Doorbell 3.
Method 5: Compare with Ring’s Official Product List
Ring’s website has a complete list of all doorbell models with photos, specs, and release dates. You can use this as a reference.
Step 1: Visit Ring.com
Go to ring.com/doorbells and scroll through the current lineup.
Step 2: Look at Older Models
Click on “Shop All” or “Legacy Products” to see discontinued models like the original Doorbell or Doorbell 2.
Step 3: Match Features
Compare your doorbell’s features to the list:
– Does it have a removable battery? → Likely Doorbell 3 or 4.
– Is it hardwired only? → Could be Wired or Pro.
– Does it have a solar charger option? → Doorbell 3 Plus.
– Is it square and flush-mounted? → Pro or Pro 2.
Troubleshooting: What If You Can’t Identify Your Model?
Sometimes, despite your best efforts, you still can’t figure out which model you have. Here’s what to do.
Issue: No Label or Worn-Off Text
Over time, weather and sunlight can fade the label on your doorbell. If the text is unreadable:
– Take a clear photo of the doorbell (front, back, sides) and compare it to images online.
– Use the app method—Device Health should still show the model if the doorbell is connected.
– Contact Ring Support with your account email and they can look up your device history.
Issue: Doorbell Not Connected to App
If your doorbell was reset, lost power, or removed from your account, the app won’t show it. In this case:
– Try re-adding the device. During setup, the app will detect the model.
– Use the physical inspection method (label, design, mounting).
– Check old emails or boxes for clues.
Issue: You Inherited or Bought Used
If you moved into a new home or bought a used Ring doorbell, the previous owner may not have removed it from their account. Here’s what to do:
– Contact the previous owner and ask them to remove the device from their Ring account.
– If that’s not possible, you may need to reset the doorbell (see Ring’s reset guide).
– Once reset, set it up as new—the app will identify the model during setup.
Issue: Conflicting Information
Sometimes, the app says one thing, but the label says another. This is rare but can happen with refurbished or replacement units.
– Trust the physical label—it’s harder to change.
– Contact Ring Support to verify. They can check internal records.
Tips for Avoiding Confusion in the Future
Now that you’ve identified your model, here are some tips to make it easier next time:
– Take a photo of the label and save it in your phone or cloud storage.
– Write the model name on the mounting bracket with a permanent marker (out of sight).
– Keep the original box or scan the receipt and save it digitally.
– Update your device name in the app to include the model (e.g., “Front Door – Ring Video Doorbell 3”).
Conclusion
Identifying your Ring doorbell model doesn’t have to be confusing. Whether you use the Ring app, check the physical device, or dig up your old receipt, there are multiple reliable methods to get the answer.
Start with the app—it’s the fastest and most accurate. If that doesn’t work, inspect the doorbell itself for the model number label or compare its design to known models. And when in doubt, Ring’s customer support team is always ready to help.
Knowing your model empowers you to troubleshoot issues, buy the right accessories, and make informed decisions about upgrades. So take a few minutes today to identify your Ring doorbell—you’ll thank yourself later.
Stay safe, stay connected, and enjoy the peace of mind that comes with a smart home.