When selling or moving out of a home with a Ring doorbell, it’s essential to transfer ownership or remove the device from your account to protect your privacy and help the new owner set it up. This guide walks you through every step—from unlinking the device to providing setup instructions—so the transition is smooth and secure.
Key Takeaways
- Remove the Ring device from your account before handing over the keys to avoid unauthorized access to your Ring app and video history.
- Transfer ownership properly using the Ring app’s built-in feature to give the new owner full control without needing to reinstall hardware.
- Factory reset the device if you’re taking it with you or if the new owner prefers a fresh start.
- Provide clear instructions to the new homeowner, including login tips, Wi-Fi setup, and subscription options.
- Cancel or transfer your Ring Protect plan to avoid being billed for a device you no longer own.
- Check local laws and HOA rules regarding doorbell cameras, especially if recording audio or public areas.
- Keep records of the transfer for your own protection in case of disputes or technical issues later.
How to Leave Ring Doorbell for New Owner
Moving out of a home with a Ring doorbell? Whether you’re selling your house, renting it out, or simply upgrading your security system, one of the most important steps is properly handling your Ring device. Leaving it behind without taking the right precautions can expose your personal data, leave the new owner confused, or even result in ongoing charges on your account.
In this comprehensive guide, we’ll walk you through everything you need to know about leaving your Ring doorbell for a new owner. You’ll learn how to remove the device from your Ring account, transfer ownership securely, reset the device if needed, and provide helpful instructions to the new homeowner. We’ll also cover subscription management, privacy considerations, and troubleshooting tips to ensure a smooth transition.
By the end of this guide, you’ll feel confident that your Ring doorbell is left in good hands—without compromising your privacy or security.
Why Properly Leaving Your Ring Doorbell Matters
Visual guide about How to Leave Ring Doorbell for New Owner
Image source: innobytech.com
Before diving into the steps, it’s important to understand why this process matters. Ring doorbells are more than just cameras—they’re connected devices that store video footage, send alerts to your phone, and may even record audio. If you don’t properly disconnect or transfer the device, you could be leaving a digital backdoor open.
Imagine this: You sell your home, but forget to remove the Ring doorbell from your account. The new owner can’t access the live feed or recordings, but you still receive motion alerts from their front porch. Worse, if the device remains linked to your account, they might accidentally trigger your notifications or even gain access to your Ring app if they reset it incorrectly.
On the flip side, if you remove the device entirely without guidance, the new owner might struggle to set it up, leading to frustration or even returning the device as defective.
That’s why taking the time to properly leave your Ring doorbell for the new owner is crucial. It protects your privacy, ensures the new owner can use the device, and avoids unnecessary headaches for everyone involved.
Step 1: Decide Whether to Leave or Take the Device
The first decision you need to make is whether you’re leaving the Ring doorbell behind or taking it with you. This will determine the next steps.
Option A: Leaving the Ring Doorbell Behind
If you’re selling your home or renting it out and the Ring doorbell is part of the property (e.g., hardwired and included in the sale), you’ll likely leave it. In this case, your goal is to transfer ownership so the new owner can use it without interference from your account.
Option B: Taking the Ring Doorbell with You
If you’re moving to a new home and want to reuse the Ring doorbell, you’ll need to remove it from the wall and take it with you. In this case, you should factory reset the device to wipe all previous settings and prepare it for reinstallation at your new location.
Tip: If the doorbell is hardwired, check with your electrician or the new owner about whether it’s easier to leave it or remove it. Some buyers expect smart home devices to stay, while others prefer to install their own.
Step 2: Remove the Ring Device from Your Account
Whether you’re transferring ownership or taking the device, the first technical step is to remove the Ring doorbell from your Ring app. This ensures you no longer receive alerts or have access to the camera feed.
How to Remove a Device from Your Ring Account
- Open the Ring app on your smartphone or tablet.
- Tap the three-line menu (☰) in the top-left corner.
- Select Devices from the menu.
- Choose the Ring doorbell you want to remove.
- Tap the gear icon (settings) in the top-right corner.
- Scroll down and select Remove Device.
- Confirm the action when prompted.
Once removed, the device will no longer appear in your app, and you won’t receive any notifications from it. However, the physical device will still be powered and functional—it just won’t be linked to any account yet.
Important: Removing the device from your account does not factory reset it. The new owner will still need to set it up as if it were new.
Step 3: Transfer Ownership to the New Owner
If you’re leaving the Ring doorbell behind, the best practice is to transfer ownership directly through the Ring app. This allows the new owner to take control without needing to uninstall or reset the device.
How to Transfer Ownership via the Ring App
- Open the Ring app and go to the Devices menu.
- Select the Ring doorbell you want to transfer.
- Tap the gear icon to access settings.
- Scroll down and select Transfer Device.
- Enter the email address of the new owner.
- Tap Send Transfer Request.
The new owner will receive an email invitation to accept the transfer. Once they accept, the device will be moved to their Ring account, and you’ll no longer have access to it.
Tip: Make sure the new owner has a Ring account before sending the transfer. If they don’t, they’ll need to create one using the same email address you provided.
What Happens After the Transfer?
Once the transfer is complete:
– The new owner can view live video, receive motion alerts, and access recordings (if they have a Ring Protect plan).
– You will no longer see the device in your app or receive any notifications from it.
– The device remains installed and functional—no need to remove or reinstall it.
This method is ideal because it’s quick, secure, and doesn’t require physical access to the device after the transfer.
Step 4: Factory Reset the Device (If Needed)
If you’re taking the Ring doorbell with you or if the new owner prefers to start fresh, you’ll need to perform a factory reset. This wipes all settings, Wi-Fi credentials, and account links from the device.
How to Factory Reset a Ring Doorbell
The process varies slightly depending on your Ring model. Here’s how to do it for the most common models:
Ring Video Doorbell (1st–4th Gen), Ring Doorbell Pro, Ring Doorbell Elite
- Remove the doorbell from the mounting bracket (you may need a screwdriver).
- Locate the orange reset button on the back or side of the device.
- Press and hold the button for 15–20 seconds until the light on the front flashes.
- Release the button. The device will reboot and enter setup mode.
Ring Doorbell Wired (2021)
- Remove the faceplate using the security screw.
- Press and hold the setup button (inside the device) for 15 seconds.
- The LED will flash, indicating a reset.
Note: After a factory reset, the device will need to be set up again using the Ring app, just like a new device.
When to Use a Factory Reset
– You’re taking the doorbell to your new home.
– The new owner doesn’t want to use the transfer feature.
– You suspect the device may have been compromised or accessed by someone else.
Tip: Always remove the device from your account before performing a factory reset. This ensures no lingering connections remain.
Step 5: Handle Your Ring Protect Subscription
If you have a Ring Protect plan—Ring’s subscription service that enables video recording, cloud storage, and advanced features—you need to decide what to do with it when leaving the device.
Option 1: Cancel the Subscription
If you’re no longer using any Ring devices, you can cancel your Ring Protect plan to stop being billed.
- Open the Ring app.
- Go to Menu > Account > Protect Plan.
- Select Cancel Plan and follow the prompts.
Note: Canceling the plan will disable recording for all devices on that plan. If you have other Ring devices (like cameras or alarms), make sure they’re not affected.
Option 2: Transfer the Subscription
Unfortunately, Ring does not allow direct transfer of Protect plans between users. The new owner will need to purchase their own subscription if they want recording features.
However, you can:
– Let the new owner know they’ll need to sign up for Ring Protect separately.
– Offer to gift them a subscription as a housewarming present (available through Ring’s website).
Option 3: Pause the Subscription
If you’re taking the device with you and plan to reinstall it soon, consider pausing your subscription instead of canceling it. This avoids re-enrollment fees and keeps your account active.
Tip: Always check your billing cycle. Canceling mid-cycle may not result in a refund, so time it wisely.
Step 6: Provide Instructions to the New Owner
Even if you’ve transferred ownership, the new owner may not know how to set up or use the Ring doorbell. A little guidance goes a long way.
What to Include in Your Instructions
Create a simple handover document or email with the following:
- Device model: e.g., “Ring Video Doorbell Pro (2nd Gen)”
- Power source: Hardwired or battery-powered
- Wi-Fi network name: If they need to reconnect
- Ring app download link: https://ring.com/app
- Setup steps: Briefly explain how to open the app, add a device, and follow the prompts.
- Subscription info: Let them know they’ll need a Ring Protect plan for recordings.
- Customer support: Ring’s support page: https://support.ring.com
Example:
“Hi! The Ring doorbell is a Ring Video Doorbell Pro, hardwired to your home’s power. It’s already transferred to your account. Just download the Ring app, log in, and follow the setup steps. You’ll need to connect it to your Wi-Fi. For video recordings, sign up for Ring Protect in the app. Let me know if you have questions!”
Bonus: Leave a Quick Reference Card
Print a small card with the Wi-Fi password, Ring app login tips, and your contact info (in case they need help). Tape it inside a kitchen cabinet or leave it with the keys.
Step 7: Check Privacy and Legal Considerations
Ring doorbells can record video and audio, which raises privacy concerns—especially in shared spaces or near neighbors’ properties.
Know Your Local Laws
Laws about video recording vary by state and country. In general:
– It’s legal to record video of your own property.
– Recording audio may require consent from all parties (in some states).
– Avoid pointing the camera at neighbors’ homes, driveways, or public sidewalks without permission.
Tip: Check your local regulations or consult a real estate agent. Some HOAs also have rules about doorbell cameras.
Adjust Camera Angle Before Leaving
If possible, adjust the camera angle so it only captures your front door and porch—not the street or neighboring yards. This reduces privacy complaints and keeps everyone comfortable.
Inform the New Owner
Let the new owner know about any privacy settings or restrictions. For example:
“The camera is currently angled to avoid recording the sidewalk. Please adjust it if needed, but be mindful of neighbor privacy.”
Troubleshooting Common Issues
Even with careful planning, issues can arise. Here’s how to handle the most common problems.
New Owner Can’t Access the Device After Transfer
Solution:
– Make sure they accepted the transfer email.
– Have them log out and back into the Ring app.
– If the device still doesn’t appear, try removing and re-adding it via the app.
Device Won’t Connect to Wi-Fi
Solution:
– Ensure the Wi-Fi network is 2.4 GHz (most Ring devices don’t support 5 GHz).
– Move the router closer or use a Wi-Fi extender.
– Reset the device and try setup again.
You’re Still Receiving Alerts After Removal
Solution:
– Double-check that the device was removed from your account.
– Log out of the Ring app on all devices.
– Contact Ring support if the issue persists.
Factory Reset Didn’t Work
Solution:
– Make sure you held the reset button long enough (15–20 seconds).
– Try removing the battery (if applicable) for 30 seconds, then reinsert.
– Contact Ring support for a replacement if the device is unresponsive.
Final Tips for a Smooth Transition
– Communicate early: Let the new owner know about the Ring doorbell before move-out day.
– Test the transfer: After transferring, ask the new owner to confirm they can see the live feed.
– Keep records: Save a screenshot of the transfer confirmation or removal for your records.
– Be helpful, not pushy: Offer support, but respect their privacy and choices.
Conclusion
Leaving your Ring doorbell for a new owner doesn’t have to be complicated. By following these steps—removing the device from your account, transferring ownership, handling subscriptions, and providing clear instructions—you can ensure a smooth, secure transition.
Whether you’re selling your home, renting it out, or simply upgrading your security, taking the time to properly manage your Ring doorbell protects your privacy, helps the new owner, and avoids future headaches.
Remember: A little preparation goes a long way. With this guide, you’re ready to leave your Ring doorbell behind with confidence.