This guide walks you through how to add another user on Ring Doorbell using the Ring app. You’ll learn how to share access, set permissions, and troubleshoot common issues—all while keeping your home secure.
Key Takeaways
- Adding users is easy: Use the Ring app to invite family or trusted friends to access your doorbell.
- Control permissions: Choose whether new users can view live video, receive alerts, or manage settings.
- Email invitations work best: Send invites directly through the app for quick setup.
- Both users need Ring accounts: The person you’re adding must have a verified Ring account.
- Manage users anytime: You can remove or edit user access from the app at any time.
- Troubleshooting helps: If invites fail, check email spam folders or re-send the invitation.
- Stay secure: Only share access with people you trust to protect your privacy.
How to Add Another User on Ring Doorbell: A Complete Guide
So, you’ve got your Ring Doorbell set up and working perfectly. It’s capturing motion, sending alerts, and letting you see who’s at the door—even when you’re miles away. But now, you want to share that access with your partner, roommate, or maybe a trusted neighbor who watches your home while you’re on vacation. The good news? It’s simple to add another user on Ring Doorbell. And this guide will show you exactly how to do it—step by step.
Whether you’re using a Ring Video Doorbell, Ring Doorbell Pro, Ring Doorbell Elite, or Ring Doorbell Wired, the process is nearly identical. All you need is the Ring app on your smartphone (iOS or Android), a stable internet connection, and the email address of the person you want to invite.
In this guide, we’ll walk you through every step of adding a new user, explain how to customize their permissions, and help you troubleshoot common problems. By the end, you’ll be able to share access confidently—without compromising your home’s security.
Let’s get started.
Why Add Another User on Ring Doorbell?
Visual guide about How to Add Another User on Ring Doorbell
Image source: robots.net
Before we dive into the steps, let’s talk about why you might want to add another user in the first place. Sharing access to your Ring Doorbell isn’t just convenient—it can actually improve your home security.
Imagine you’re at work, and your partner is home with the kids. If the doorbell rings, they can answer it directly from their phone—no need to run to the front door. Or maybe you’re traveling, and you’ve asked a neighbor to keep an eye on things. With shared access, they can check motion alerts and even talk to delivery drivers.
Adding users also helps in emergencies. If someone unexpected shows up while you’re away, a trusted family member can respond quickly. Plus, multiple people can receive motion and ring alerts, so you’re never the only one responsible for monitoring your home.
But remember: with great power comes great responsibility. Only invite people you trust. Once someone has access, they can view live video, review recordings, and even change settings (depending on their permissions). So choose wisely.
What You’ll Need Before You Start
Before you begin the process of adding another user, make sure you have the following:
- A Ring Doorbell installed and connected: Your device should be properly set up and linked to your Ring account.
- The Ring app installed on your phone: Available for free on the App Store (iOS) or Google Play (Android).
- Your Ring account login details: You’ll need to be signed in to the account that owns the doorbell.
- The email address of the person you want to invite: They must have a Ring account (or be willing to create one).
- A stable Wi-Fi connection: Both your phone and the doorbell should be online.
If any of these are missing, take a moment to set them up first. For example, if your doorbell isn’t connected, go through the initial setup process in the Ring app. And if the person you’re inviting doesn’t have a Ring account, they’ll need to download the app and sign up using their email.
Step-by-Step: How to Add Another User on Ring Doorbell
Now that you’re prepared, let’s walk through the actual process. Adding a user takes just a few minutes and can be done entirely from the Ring app.
Step 1: Open the Ring App
Start by opening the Ring app on your smartphone. Make sure you’re logged into the account that owns the doorbell. You should see your device listed on the home screen.
If you have multiple Ring devices (like a doorbell and a security camera), tap on the doorbell you want to share access to. This will open the device dashboard.
Step 2: Go to Device Settings
Once you’re on the device screen, look for the gear icon (⚙️) in the top-right corner. This is the settings menu. Tap it to open the device settings.
Here, you’ll see options like Motion Settings, Video Settings, and Linked Chimes. But we’re looking for something else.
Step 3: Select “Shared Users”
Scroll down until you find the “Shared Users” option. Tap on it. This is where you can manage who has access to your doorbell.
If this is your first time adding a user, the screen might be empty or show only your own account. That’s normal.
Step 4: Tap “Add User”
Now, tap the “Add User” button. This will open a new screen where you can enter the email address of the person you want to invite.
Type in their email address carefully. Double-check for typos—especially if it’s a long or unusual email. If the email is wrong, the invitation won’t go through.
Step 5: Choose User Permissions
After entering the email, you’ll be asked to select what level of access to grant. Ring offers two main permission levels:
- Viewer: Can view live video, review recordings, and receive alerts. Cannot change settings or delete videos.
- Admin: Can do everything a Viewer can, plus manage settings, add/remove users, and delete recordings.
For most people, “Viewer” is the safest choice. It gives access to see who’s at the door without allowing changes to your system. Only choose “Admin” if you fully trust the person and want them to have full control.
Tap the permission level you prefer, then tap “Send Invitation.”
Step 6: The Invitation Is Sent
Once you send the invitation, Ring will email the person you invited. The email will include a link to accept the invitation and instructions to download the Ring app (if they don’t already have it).
The person will need to:
- Open the email and click the link.
- Log in to their Ring account (or create one).
- Accept the invitation.
Once they do, their name will appear in your “Shared Users” list, and they’ll be able to access your doorbell from their app.
How the Invited User Accepts the Invitation
Let’s take a moment to explain what happens on the other end. The person you invited will receive an email that looks something like this:
“You’ve been invited to share access to [Your Name]’s Ring Doorbell. Click here to accept.”
When they click the link, they’ll be taken to the Ring website or app. If they already have a Ring account, they’ll log in. If not, they’ll need to create one using the same email address you used.
After logging in, they’ll see a prompt asking if they want to accept the invitation. Once they accept, the doorbell will appear in their app under “Shared Devices.”
From there, they can:
- View live video when someone rings the doorbell.
- Receive motion and ring alerts (if enabled).
- Talk to visitors using two-way audio.
- Review past recordings (depending on your Ring Protect plan).
They won’t see your other Ring devices unless you’ve shared those separately. Each device must be shared individually.
Managing Shared Users: Editing or Removing Access
Adding a user is just the beginning. You’ll also want to know how to manage them later—whether that’s changing their permissions or removing access altogether.
How to Edit User Permissions
If you want to upgrade a user from “Viewer” to “Admin” (or vice versa), go back to the “Shared Users” section in your device settings.
Tap on the user’s name. You’ll see their current permission level. Tap “Edit Permissions,” choose the new level, and save.
Note: Only Admins can change permissions. If you’re a Viewer on someone else’s device, you can’t modify your own access.
How to Remove a User
If you no longer want someone to have access—maybe they moved out, or you just don’t need them monitoring the doorbell anymore—you can remove them easily.
Go to “Shared Users,” tap the person’s name, and select “Remove User.” Confirm the action.
Once removed, they’ll lose all access immediately. They won’t be able to view live video, receive alerts, or see recordings. They’ll also get a notification that access has been revoked.
Tips for Smooth User Sharing
Adding users is usually straightforward, but a few best practices can make the process even smoother.
Use a Clear Email Address
Make sure the email you enter belongs to the person you’re inviting—and that they check it regularly. If they use a different email for their Ring account, the invitation won’t work.
If they’re unsure which email they used, ask them to check their Ring app under “Account Settings” > “Profile.”
Check Spam or Junk Folders
Sometimes, Ring invitations end up in spam. If the person doesn’t see the email within a few minutes, ask them to check their spam or junk folder.
You can also resend the invitation from the “Shared Users” screen by tapping the user and selecting “Resend Invitation.”
Explain What They Can Do
When you invite someone, let them know what to expect. For example:
- “You’ll get alerts when the doorbell rings or detects motion.”
- “You can talk to visitors using your phone.”
- “You won’t be able to change any settings unless I give you Admin access.”
This helps avoid confusion and ensures they use the feature responsibly.
Test It Out
After the person accepts the invitation, do a quick test. Ring the doorbell (or trigger motion) and see if they receive the alert. Have them open the app and try viewing the live feed.
This confirms everything is working and gives you both confidence in the setup.
Troubleshooting Common Issues
Even with the best planning, things don’t always go perfectly. Here are some common problems people face when adding users—and how to fix them.
Invitation Not Received
If the person says they didn’t get the email:
- Double-check the email address you entered.
- Ask them to search their inbox for “Ring” or “invitation.”
- Check if their email provider is blocking Ring emails (common with corporate or school accounts).
- Resend the invitation from the app.
If all else fails, try using a different email address—like a personal Gmail instead of a work account.
“User Already Has Access” Error
If you see this message, it means the person is already linked to your doorbell—possibly from a previous invitation or shared household account.
Go to “Shared Users” and see if their name is already listed. If so, you can edit their permissions or remove them and re-add them if needed.
Person Can’t See the Doorbell in Their App
After accepting the invitation, the doorbell should appear under “Shared Devices” in their Ring app. If it doesn’t:
- Make sure they’re logged into the correct Ring account.
- Ask them to close and reopen the app.
- Check if they have the latest version of the Ring app installed.
- Restart their phone.
Sometimes, it takes a few minutes for the device to sync. Wait 5–10 minutes and check again.
Alerts Not Coming Through
If the person can see the doorbell but isn’t getting alerts:
- Check their notification settings in the Ring app (Settings > Notifications).
- Make sure their phone isn’t in “Do Not Disturb” mode.
- Verify that motion and ring alerts are enabled for the shared device.
- Ensure they haven’t muted the device in their app.
Also, remind them to keep the Ring app running in the background (not force-closed) for alerts to work reliably.
“Invalid Email” or “User Not Found” Error
This usually means the email address isn’t associated with a Ring account. The person must have a Ring account to accept the invitation.
Ask them to:
- Download the Ring app.
- Sign up using the same email you used.
- Verify their email address (check for a confirmation email).
Once their account is active, resend the invitation.
Security and Privacy Considerations
Sharing access to your doorbell is convenient, but it’s important to think about security and privacy.
Only Share with Trusted People
Anyone with access can see who comes to your door—deliveries, visitors, strangers. They can also hear conversations through two-way audio. So only invite people you trust completely.
Avoid sharing access with temporary helpers (like cleaners or repair workers) unless absolutely necessary. If you must, remove them as soon as the job is done.
Use Viewer Permissions by Default
Unless someone needs to manage settings (like a co-homeowner), stick with “Viewer” access. This limits what they can do and reduces the risk of accidental changes.
Monitor Activity
Ring doesn’t send logs of who viewed what, but you can keep an eye on your own usage. If you notice unusual activity—like recordings being deleted or settings changed—check your shared users list.
Revoke Access When Needed
People’s roles change. A roommate moves out. A relationship ends. When that happens, remove their access immediately. Don’t wait.
You can always re-add them later if needed.
Frequently Asked Questions About Adding Users
Can I add more than one user?
Yes! You can add multiple users to your Ring Doorbell. There’s no strict limit, but Ring recommends keeping the number reasonable for security reasons. Each user must have their own Ring account.
Can I share access with someone who doesn’t live with me?
Absolutely. You can invite anyone with a Ring account—neighbors, family members, friends. Just make sure they’re trustworthy and understand their responsibilities.
Will the person I invite see my other Ring devices?
No. When you share a doorbell, only that specific device is shared. Your other Ring cameras, alarms, or lights won’t be visible unless you share them separately.
Can I share my doorbell with someone in another country?
Yes, as long as they have a Ring account and the app installed. Ring works internationally, though video quality may vary based on their internet connection.
What if the person I invite doesn’t have a smartphone?
They’ll need a smartphone or tablet to use the Ring app. There’s no web-only version for viewing live video or receiving alerts. If they don’t have a mobile device, they won’t be able to access the doorbell remotely.
Can I stop sharing access without telling the person?
Yes. You can remove a user at any time from the app. They’ll lose access immediately and won’t be notified directly—though they may notice they can’t open the app or receive alerts.
Final Thoughts: Sharing Access the Smart Way
Adding another user on Ring Doorbell is a simple but powerful feature. It lets you extend the benefits of smart home security to family, roommates, or trusted friends—without giving up control.
By following the steps in this guide, you can share access safely and efficiently. Remember to:
- Use the Ring app to send invitations.
- Choose the right permission level (Viewer or Admin).
- Only invite people you trust.
- Manage users regularly—add, edit, or remove as needed.
- Troubleshoot issues with email, app updates, or notifications.
Whether you’re sharing with a partner, helping a neighbor, or keeping an eye on your vacation home, Ring’s user-sharing feature makes it easy to stay connected and secure.
So go ahead—add that second user today. Your doorbell is ready to welcome more eyes and ears. Just make sure those eyes and ears belong to someone you trust.